Building Automation Knowledge Base

Issue How to collect log files from the Project Configuration tool. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause When contacting Product Support about issues with the Project Configuration tool, log files should be provided. Resolution Go to the PCT installation folder and run the program called LogCollector.exe located there. The default installation folder for versions 1.2 and higher is: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool" and "C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool" for previous versions. Click Collect logs A program log of what LogCollector has done is displayed. A zip-file containing the collected PCT logs is created on the desktop.

Issue Unable to configure Notification Report Template to filter the entries from a trend log that will be shown in the report Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause In many cases it is desirable to show a sub-set of entries from the trend log included in a report filtered by a criteria such as date range   Resolution As of EBO version 3.1 the only way to specify a sub set of entries is via the 'Number of records' property Starting in version 3.2x, the Notification Report Template configuration will allow filtering by custom date as well as providing the following built in filters Today Yesterday This week Last week This month Last month This year Last year

Issue How to use RoamIO to set the Infinet ID of Infinet device to zero before re-deploying the device. Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Service Tool Cause Need a way to set the Infinet ID of Infinet device to zero before re-deploying the device. Resolution  This video demonstrates… Tell if the i2 device has an Infinet ID assigned by observing the TD/RD LEDs on the device. Use the RoamIO to connect directly to the i2 device and reset its Infinet ID to zero. Confirm by visual observation of the device's TD/RD LEDs that the ID has been successfully set to zero.

Issue After installing a self-signed certificate via Internet explorer as detail in article  SSL Certificates - Security Certificate Risk warning logging in to WorkStation or WebStation using HTTPS  There is still a warning in Chrome and Firefox that the site is "Not secure" This warning is not seen in the earlier versions of Internet Explorer but from version 11 it is also seen in Internet Explorer. Product Line EcoStruxure Building Operation Environment WebStation Cause Different browsers have different policies to Self-signed Certificates and display a different warning, but still use HTTPS. These policies may change over time, but it is not something that can be controlled Without a neutral and recognized third party—such as a certificate authority—verifying certificate ownership, a certificate is meaningless. To better understand, when doing something like creating an HTTPS connection you have the following chain: A client web browser making the request to the server. The remote web server sending data back to the client. And an HTTPS certificate authorized by a neutral 3rd party that vouches that the server is who it is and the encryption is valid because of that. A self-signed certificate is inherently untrusted because anyone can generate a self-signed certificate. Anyone including an entity that deliberately pretends to be something/someone they aren’t. With a self-signed certificate there is simply no trusted third party that has the basic human procedures set to simply state, “Okay, this domain has a certificate we issued them and thus you can trust them. We say they are in fact the domain the claim to be and not an imposter.” And since anyone in the world can create a self-signed certificate on their own, it’s usage has inherent trust issues. What makes a certificate valid has very little to do with deep technology or encryption techniques but what makes it valid is a process centered around a neutral—and recognized—third party validating a usage procedure and browser makers adhering to respect of those procedures. At the end of the day, an encryption key pair is an utterly meaningless pile of bits and bytes without the enforcement of the processes and procedures that surround them. Resolution Internet Explorer - No warning Chrome - "Not Secure" shown Firefox - Initially a "Your connection is not secure" warning is seen "10.158.7xx.xxx:xxx uses an invalid security certificate. The certificate is not trusted because it is self-signed. Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT" Add Exception, allows access as below   The best way to permanently remove the warning is to pay for a certificate from a certificate authority. See this forum post on how to get generate and add a certificate from a certificate authority

Issue In version 1.2.2.22 you don't get a confirmation when the ES/AS is deleted. The AS or ES is gone after clicking on the Delete button. When an ES or AS was deleted from a project in earlier versions of the PCT you had to enter a password for the admin account as confirmation.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) version 1.2.2.22 Cause The confirmation when deleting a device in PCT is taken away in version 1.2.2.22 Resolution When starting the ES/AS be very careful, the start button is just under the delete button.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Uninstall PCT doesn't uninstall Oracle VirtualBox Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The uninstaller of PCT doesn't include VirtualBox as part of the uninstallation. Resolution 1. Uninstall PCT from “Control Panel\All Control Panel Items\Programs and Features”. 2. Uninstall PCT Client. 3. Uninstall Oracle VM VirtualBox.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT does not run properly following installation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Certain environmental settings may need to be adjusted in order to successfully install PCT. These settings are not described in the Project Configuration Reference Guide. Resolution If you have issues successfully running PCT after installation, check the following items: Enable Virtual Hardware Acceleration in BIOS Use this tool to check if virtual hardware acceleration is already enabled on your PC: Intel: https://www-ssl.intel.com/content/www/us/en/support/processors/processor-utilities-and-programs/intel-processor-identification-utility.html AMD: https://support.amd.com/en-us/search/utilities?k=virtualization Disable all Ethernet Adapters except the one in use (Only applies to Server Mode): It may be necessary to check Windows Device Manager for hidden network adapters Disable the Windows firewall Disable Anti-Virus Software A true local account may be needed to install and/or run PCT due to Group Policy or other factors. Use Run as Administrator for both installing and running PCT Note: You can right-click the PCT icon, open properties, select the “Compatibility” tab, and check the box “Run this program as an administrator” Test PCT by opening up the software application, creating a project, creating a server, and opening it up in WorkStation If PCT opens and works then enable Windows firewall and Anti-Virus program. - User may need to allow PCT in Windows firewall and PCT utilize port 9091 as default. - User may need to add exceptions within Anti-Virus software settings. We recommend installing Microsoft Fix 50410 to prefer IPv4 over IPv6. This software can be found here: - https://support.microsoft.com/en-us/kb/929852 - Choose the following download: Prefer IPv4 over IPv6 in prefix policies.

Issue Unable to open servers in PCT from Webstation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The incorrect IP address or ports used in the browser. Resolution Select the server from a project. Expand the Properties tab from the right-hand sidebar Record the Engineering IP address and HTTPS port number Open a browser and enter "https://{IP address}:{port}" or ""http://{IP address}:{port}"  

Issue PCT core and memory setup documentation does not exist Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause It is unclear what PCT core and memory settings should be configured for different kind of projects.     Resolution For optimal use, the minimum recommendation “Cores” should be limited to four (4), and have two (2) GB of “Memory” allocated Should you notice your CPU usage increase past 75%, the number of Cores can be increased as needed to help stabilize the system and maintain efficiency. Additional memory can be allocated for larger projects with many AS’s or multiple users working on the project at the same time. The amount of memory will be limited by the available memory on the machine, and the memory allocated to all the projects that are running.  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT utilizes a large volume of hard drive space when the backup limit is not set. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The virtual machine reserves additional hard drive volume each time a backup is created. Once this space has been allocated to the VM’s hard drive, it can not be reversed without deleting, recreating the project server then restoring the station from a backup.  (Once a VM grows, it cannot shrink.) Resolution The number of backups should be limited to a maximum of two (2).

Issue Having inconsistent results installing PCT on various host platforms. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Having difficulty installing PCT successfully. Resolution PCT "Server Mode" installation Sign in and add the computer to the domain Download and install the PCT Server software with an Administrator account Select the “Server” Setup Type Select the hardware Ethernet Connection for the network adapter Allow the Virtual Box installer to complete Reboot the computer Disable Windows Firewall as needed, or add the required firewall rules to allow connections to the PCT If desired, download and install the EBO License Administrator, and any required versions of EBO Workstation and Server Packages (1.9, 2.x, 3.x). Individual User Laptop Setup Download and install the EBO License Administrator, and any required versions of EBO Workstation (1.9, 2.x, 3.x) Download and install the PCT Client software Individual User Laptop Usage Open the PCT client and connect to the desired PCT server Enter the IP address of the PCT server machine to connect once, or click the “Setup for use with remote server” link to adjust the properties of the PCT client to always connect to the same PCT server Once connected to the PCT server, install all the desired Server Packages for the first use Create a new project, or open an existing project If the project’s servers are not running, start them Once the required servers are running, open Workstation to develop the project   For the purpose of testing the procedures described above, following hardware was used.   OPTIPLEX 7060 Micro XCTO Intel vPro Technology Enabled Dell Data Protection Threat Defense Subscription, 3 Years US Order Standard BIOS - Fastboot - Auto Asset Report Thermal Pad 2 512GB PCIe NVMe Class 40 Solid State Drive 32GB 2X16GB DDR4 2666MHz Non-ECC Shipping Label for DAO Intel Core i7-8700 (6 Cores/12MB/12T/up to 4.6GHz/65W); supports Windows 10/Linux TPM Enabled CMS Software not included MOD,PLCMT,QSG,7060,MFF,DAO1 OS-Windows Media Not Included SW for 7060 with Win10 OS No Integrated Stand option OptiPlex 7060 Micro with 130W up to 87% efficient adapter No Wireless LAN Card No Anti-Virus Software Desktop MFF BTO Standard Shipment No Intel Responsive No Additional Hard Drive Intel Unite Software Not Included Safety/Environment and Regulatory Guide (English/French Multi-language) No Productivity Software No AutoPilot Win 10 Pro 64 English, French, Spanish Ship Material for OptiPlex Micro Form Factor 130W AC Adapter Regulatory LBL for 130W adapter (65W CPU Chassis) No CompuTrace No UPC Label US Power Cord 8th Gen Intel Core i7 vPro processor label No Option Included No FGA Energy Star Dell Developed Recovery Environment Waves Maxx Audio Dell Client System Update (Updates latest Dell Recommended BIOS, Drivers, Firmware and Apps) Dell(TM) Digital Delivery Cirrus Client SupportAssist Not selected in this configuration NO ADAPTER No Cove Black Dell MS116 Wired Mouse Black Dell KB216 Wired Multi-Media Keyboard English No PCIe add-in card 5 Screw for SSD/DDPE ProSupport for Dell Data Protection Threat Defense, 3 Years ProSupport Plus: 7x24 Technical Support, 3 Years ProSupport Plus: Next Business Day Onsite 3 Years ProSupport Plus: Keep Your Hard Drive, 3 Years ProSupport Plus: Accidental Damage Service, 3 Years Dell Limited Hardware Warranty Plus Service

Issue Advanced Display V2 (Samsung T580s) are not charging properly and eventually running out of power Product Line EcoStruxure Building Operation Environment Advanced Display Version 2.0 Cause If a single straight through USB cable is selected and connected to the USB port on the SmartX controller, it will supply both data and power to the AD V2. The SmartX controller does not have a high enough power rating to sufficiently charge the AD V2 correctly under all conditions and the battery charge level may dwindle and eventually go flat over time. (The AD V2 Tablet requires between 0.5A - 1.3A depending on its settings while an AS-P/AS-B USB port supplies a maximum of only 0.5A) Resolution There are 2 possible USB cables which can be ordered for use with an AD V2. The Y-shaped 'Y-Cable' and a Straight Through cable.  Both can be used, but with different configuration changes to the tablet settings as detailed below: Straight Through 3m USB cable (Data and Power): AD V2 is connected directly to SmartX USB port for Data SmartX USB also provides minimum 0.5A supply Tablet brightness must be set no higher than 50% Tablet display timeout must not be set to 'Always On' Y-shaped USB cable (1 x Data and 1 x Power) AD V2 is connected directly to SmartX USB port for Data Separate USB socket is required to ideally provide 1.3A supply Tablet brightness must be set no higher than 50% Tablet display timeout may be set to 'Always On''

Issue What is the proper way to replace AS hardware for an existing node. Cannot get the AS to come online in the Enterprise Server after replacing the AS hardware for an existing node. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server - Classic (AS) Building Operation Automation Server - Premium (AS-P) Building Operation Automation Server - Bundled (AS-B) Cause To replace the AS hardware, a backup must have been made from the original AS while it was online.  Simply changing the controller name, IP information, and domain  information in the AS will not be sufficient for bringing the controller online in the ES. Before the new automation server can be brought online, the backup from the original controller must be restored to the new AS directly. Resolution This procedure assumes that a backup of the original AS is available. From Device Administrator and the USB interface, run the SetIP command to configure the following information in the new AS to match the original AS configuration. Note: You will have to use the version of Device Administrator that matches the replacement AS firmware. If necessary, use the appropriate version of Device Administrator to Upgrade or downgrade the firmware in the new AS so that it matches the Enterprise Server and/or the original AS hardware firmware. Install the AS then backplane. From StruxureWare workstation, log into the AS using the hardware's IP address for the Server field. Right click on the server name and select Restore. If the backup does not appear in the Available restore points window, click on Import Backup Set and browse to the backup file. Select Configuration only or All data in the window on the left. Select restore. Once the restore has completed the AS displays a solid green status light, log off the AS and log into the ES. The controller should now appear online in the ES.

Issue After an upgrade to EBO version 3 the  "Alarm State Sort Order" in EBO Webstation is not following the  "Alarm State Sort Order" set in Workstation for certain Alarm Views. Workstation:   Webstation: Product Line EcoStruxure Building Operation Environment Building Operation Webstation version 3.0 and later Cause This issue is only seen on Alarm views upgraded from a version earlier than 1.9 to EBO 3.0 or later The problem is that in EBO version 1.9 Webstation did not follow the sort order for Workstation, back then the sort order in the alarm view in Workstation and Webstation was separated. And the default sort order in Webstation was "Triggered time" when upgrading to version 3 the upgrade does not change the sort order for Webstation. So after the upgrade the sort order in the alarm view is "Triggered time" and it will not follow the sort order from Workstation.    Resolution In EBO Webstation version 3 click on the "Filter" button in the Alarm view. Click on "Sort" and remove "Triggered time", click OK In Workstation open the Alarm view and right-click, Open Alarm view settings and click on "Reset standard layout to standard default"  

Issue When trying to upgrade a SmartX server from 3.0.x.x to any hotfix build, you get the following errors: Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Device Administrator Cause This is an issue within 7z. The path becomes too long on the unzipping of it. In 3.1 and onwards, only the GUID is used as the folder name. In 3.0, its is the file name + GUID which causes the path to become too long. Resolution Rename the firmware file so that it is shorter in length.

Issue Alarms with an invalid Source path cannot be removed from ES or AS Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The invalid path prevents the alarms from being deleted. In earlier releases of EBO there was an issue whereby an error could occur in the source path of an alarm if the Automation Server was renamed. Most invalid alarms observed originates from this type of error. Resolution Use Alarms Integrity Check. Use the check on Automation Servers first, then the Enterprise Server, and finally if installed the Enterprise Central last. Expand System and right click Alarm Control Panel and choose Advanced - Alarms Integrity Check. The command runs quickly, there is no confirmation that the check has run but a review of the alarms will show that the invalid alarms have been removed.

Issue There are no minimum current or wetting currents shown on the datasheets. Product Line EcoStruxure Buildings Operation Environment DO-FA-12 and DO-FA-12-H IP-IO Form A, B and C relay contacts Cause The relay outputs are not working since the minimum or wetting current was not maintained and the contacts of the relays have filmed up giving incorrect control. Resolution There are several relays used across this range of controllers and to ensure good low current operation, the minimum or wetting current should be 1milliamp at 5volts or greater. Wetting current is the minimum electric current needing to flow through a contact to break through the surface film resistance of a contact. It is typically far below the contact's nominal maximum current rating. It should also be noted that these controllers may be monitoring third party devices through their status or fault relays. An example of this would be an IP-IO monitoring a VFD for status. The IP-IO inputs will supply 3milliamp at 24volts. To ensure good lifetime operation of this output from the VFD, ensure this is within the VFDs range of minimum or wetting current.

Issue Some links in graphics are unresponsive on Advanced Display when running EBO 1.9.4. Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V2 Building Operation Advanced Display V3 EcoStruxure Building Operation v. 1.9.4 Cause The links that are unresponsive are trying to open the target in a floating window. This is not supported on Advanced Display with WebStation when using EBO v. 1.9.4. More specifically the graphics script function is not supported under the conditions mentioned above. invoke("Link", "OpenInFloatingWindow"); Resolution Use alternative arguments other than "OpenInFloatingWindow" such as "OpenInNewWindow". See the WebHelp Section Invoke Function for more information about the Invoke function.

Issue Updating an exposed property in Webstation doesn't change the exposed attribute. An example is an ellipse having the Fill color attribute exposed, but when updating the exposed property the ellipse does not change color. Right click the graphic in the tree view and choose Properties. Click the Exposed tab Update the property (1) and click OK (2) The fill color of the ellipse does not change This works fine in Workstation. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause The Expose object has a property called Public. This value should be True if the exposed property should be visible and editable from Webstation or Workstation. The cause of this problem is that the value is true instead of True. TGML is case sensitive. Workstation is more forgiving, so the color is updated when doing the same procedure in Workstation. Resolution Update the value of the Public property in the Expose object from true to True. If there are many objects to be checked, a search and replace can be undertaken in the Source view.

Issue Is it possible to see how many simultaneous users are logged in via for example Webstation, Workstation and iPad to an ES? Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause This information is not saved in any file or any object in the ES. Resolution Within the Enterprise Server this is not possible. An enhancement has been written for this function to be implemented in the future. However, it can be achieved by using the FlexNet Licensce Administrator, see Number-of-client-licenses-used Knowledge Base article.