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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1842 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue When a TGML graphic is opened from Webstation and the user right clicks on a value in the graphic to open properties, it can take up to 20 seconds before the properties dialog is displayed. During the 20 seconds the working area is just grey. Product Line EcoStruxure Building Operation Environment Building Operation Webstation 2.0.4 and earlier versions Cause This problem only occurs when the signals in the graphic resides in a TAC Xenta; The problem has not been observed with Modbus or BACnet signals, and is only present in Webstation, not in Workstation. Resolution This issue is fixed in EBO 3.0. There is also a hotfix for version 2.0.4. It is labelled 2.0.4.5801. Contact you local technical support organisation if you need the hotfix.

Issue When "Engage App BLE Filtering" set to "True" in an RP-C it is not possible to connect to the RP-C via Bluetooth using eComission SmartX controller mobile application. How do I set "Engage App BLE Filtering" to "False"? Product Line EcoStruxure Building Operation Environment Building Operation eCommissioning Tool Cause A factory reset of an RP-C will set "Engage App BLE Filtering" to "True". The "Engage App BLE Filtering" is also set to "True" when upgrading the RP-C from firmware version 2 to version 3. Resolution The only way to set "Engage App BLE Filtering" to "False" is to use the eCommission SmartX Controllers mobile application connected to the RP-C using an IP connection.

Issue Need program example of Macro Block for Function Block program. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Macro Block Library is intended as an example and may need to be adjusted to the actual application. Resolution A Macro Block Library is included in the installation of the Function Block Editor. Inside the Function Block Editor, right click in an empty space and select Load Macro. If you do not see the Macro Block Library directly, please navigate to C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 3.1\WorkStation\Function Block Editor Here, you can select Macro Library Function block to find different Macro Blocks: Macro Block Library Macro Block Library for TAC Xenta series Macro Block Library Xenta700 Macro Block Library For TAC Xenta 700 series Macro Library Function Block Macro Block Library For Function Block Editor Process Models Process Models Library For TAC Xenta series Process Models Function Block Process Models Library For Function Block Editor Process Models Xenta700 Process Models Library For TAC Xenta 700 series User Library Reserved location for user made Macro Block The first three folders in the list above (Macro Block Library, Macro Block Library Xenta700 and Macro Library Function Block) each contain the following sub folder structure: Air handling Control Function Calculation Common Efficiency Energy Psychrometric Heating Control Function Miscellaneous Function SNVT Timers The other four folders contain macro blocks without any sub folder structure, i.e. they are located directly in the folders.

Issue Some AS-P controllers do not have a heatsink installed where others do. Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Cause Originally the design of the AS-P was to be universal and comply with various standards with one design. The standards that have a strict temperature requirement on components are related to Smoke Control and Access Control. In 2019 we decided to streamline the production of AS-P and only use the heatsink on those versions where it is required. AS-P with heatsink installed. AS-P without heatsink installed. Resolution The AS-P SMK and AS-SSC versions will still have the heatsink all other models after week 50 of 2019 will come without heatsinks. Products without heatsinks can be identified by a suffix on the individual box that the product came in. A suffix -A is with heatsink and suffix -B is without a heatsink, as shown below.

Issue Provide a solution for displaying local server time Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause Request to display local server time Resolution Example code below can be inserted into a PE Script to allow display of local server time from within the workstation. By converting the time into a string the display of the information is not affected by any localization that is attempted by the client. *************************** datetime output ServerTime, ClientDisplayTime string output DisplayTimeString, DisplayTimeString2 String ampm numeric h1, h2 numeric Adjustment ' Time Adjustment: UTC Offset, DayLight Savings Time Adjustment = 4*3600 ServerTime = Time 'Set the desired Client Display Time ClientDisplayTime = ServerTime + Adjustment 'Set String to ServerTime print ServerTime to DisplayTimeString h1 = TimePiece(hour, ServerTime) if h1 = 24 then h1 = 12 if h1 > 12 then h2 = h1-12 ampm = "PM" else h2 = h1 ampm = "AM" Endif print TimePiece(month, ServerTime);"/" ;~ TimePiece(dayofmonth, ServerTime);"/";~ TimePiece(year, ServerTime),~ h2;":"; ~ TimePiece(minute, ServerTime);":";~ TimePiece(second, ServerTime), ampm to DisplayTimeString2 ****************************

Issue The properties of a BACnet or Infinet Schedule shows Next transition time as 2106-02-07 07:28:14. Where does this date come from? EBO BACnet schedule shown below Product Line EcoStruxure Building Operation, Andover Continuum Environment b3 BACnet Schedule Infinet Schedule Cause The reason it displays the date of 7 Feb /2106 is that there are no events in the controller for the current week. Resolution The next transition time is evaluated and will display the next transition time when the following week has an event scheduled.

Issue How is the MAC ID for an AS calculated? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Cause MAC ID for an Automation Server calculation Resolution A Mac address ID of an IP level Automation Server is made up a 48 bits. The first 3 bytes are unique to each vendors organization and has a unique IEEE 3 octet identifier. The last 3 bytes are created by the individual companies and EBO's last 3 bytes are automatically pulled down from a database to a buffer in the product level test equipment where one is assigned for each tested AS, printed at the side sticker and logged in the Trace test report. Example 00-50-06-00-D0-15

Issue The Xenta 102-AX VAV controller does not indicate any terminal load even though the demand is present at the VAV. IE the VAV setpoint is 23°C degrees and the room temperature is 26°C degrees. Product Line EcoStruxure Building Operation, TAC Vista Environment Xenta 102-AX VAV controller Cause The 102ax has been left in calibration mode. When the 102ax is in this mode the terminal load remains at 0% To check this from Vista locate the two points "UCPTvavselection.CPH" and "UCPTvavselection.CPl". These object are located in the VAV_controller object of the 102-AX controller. If one indicates "CALIBR ACTIVE" then the 102-AX is in airflow calibration mode. This screen capture shows a Normal state of a 102-AX. Resolution To allow the terminal load to respond complete the Airflow calibration. If this has been left this way and no calibration is required a power cycle of the 102-AX will remove the 102-AX from airflow calibration mode. If above was not resolution, then perform the following: Record all settings (screenshot or photos of TGML Configuration pages) Commission controller with Default values. Re-enter all values that were changed from default. Override temperature above effective setpoint + cooling band, and see if terminal load goes +100. Override temperature below effective setpoint - heating band, and see if terminal load goes -100.

Issue Why are there Unconfigured Devices appearing in the Unconfigured Device list. Unconfigured Devices are not cleared from the device list once the third party device is correctly configured and brought online. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Enterprise Server Unconfigured BACnet Devices Cause BACnet devices that have unresolved issues appear in the Unconfigured Devices folder beneath the Hardware folder. The devices in the folder may have one or more of the following unresolved issues: • Unspecified device identifiers • Duplicate device identifiers • Duplicate device names • Other interoperability issues These issues must be resolved at the third party controller end. Resolution There are 3 different ways to resolve this depending on AS-P version: 1.9.x: To clear the reconfigured devices from the Unconfigured Devices folder, select the network, and then press the Alt key and click the Refresh button at the same time. 2.0.x or later: For updates use the Discover All (binoculars) button Any version after the third party devices have be correctly configured and brought online, if any devices these device continue to appear in the Unconfigured Device list they can be cleared from the list by warm starting the AS.

Issue Unable to add trend /extended trend logs after upgrading from SBO version 1.8 to 1.9 Product Line EcoStruxure Building Operation Environment Upgrade from v1.8 or below to v1.9 or above Cause The number of trend log records in the server have exceeded the limit. No new trend log or extended trend log can be added to the server. See Architectural Guidelines v1.8 and Architectural Guidelines v1.9, The maximum number of trend log records in an Enterprise Server is 2.5 billion, and SmartStruxure server device (AS, ASP,ASB) is 10 million In v1.8 and before, these trend record limits were soft limits. From v1.9, these are now hard limits. Thus it is not possible to save more than these amounts. Resolution The logging numbers should be reduced below these limits

Issue The TGML JavaScript methods alert(), confirm() or prompt() do not work on Advanced Display when using the Webstation app. Nothing happens when the methods are used, and the modal window that is expected is not displayed. See attached TGML file for a graphic example using the JavaScript methods. Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V2 Building Operation Advanced Display V3 Cause The embedded browser in the Webstation app does not support alert(), confirm() and prompt(). Resolution Use other ways to interact with the user that do not use modal windows. It is also likely that the usability of your graphics will benefit from removing the above mentioned JavaScript methods.

Issue Moving the Enterprise Server database path on an existing system Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server (ES) Cause The Enterprise Server database can be affected by system changes (system restore, Windows reinstall, reformatting the system drive, etc.) if it is located at the default path on the system drive. In some instances, the default location is not the best for the customers' site. Resolution The default path where the Enterprise Server database is installed depends on the operating system it is installed on as well as the version: The default database path for Building Operation 1.9 and below: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.x\Enterprise Server For 2.0 and above C:\ProgramData\Schneider Electric EcoStruxure\Building Operation x.x\Enterprise Server To move or change the Enterprise Server database path. Log on to the Enterprise Server from Workstation. Perform a backup (all data) of the Enterprise Server (right-click on the server and select 'Backup'). After the backup completes, save the backup set to the local drive (server > System > Backup and Restore > Backup sets > Local). Exit the Workstation. Stop and uninstall the Enterprise Server. Install the Enterprise Server (same version as the version that was uninstalled). When prompted for the database path, browse to the new directory where the Enterprise Server database is to be located. In the example below, the new Enterprise Server database path is After the Enterprise Server is installed, run the Software Administrator. The database path should now point to the new database directory. Start the Enterprise Server if it is not already running. Log on to the Enterprise Server from Workstation and restore the backup set (all data) which was saved. Log on to the Enterprise Server and verify operation.

Issue PID Definitions and definition for AutoTune PIDs. Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum 1.94 StruxureWare Building Operation 1.1 and higher Cause Argument for bPID in Continuum and StruxureWare Building Operation are: Arg 1 Ena Arg 2 Type Arg 3 Cv Arg 4 SP Arg 5 Kp Arg 6 LKi Arg 7 LKd Arg 8 Db Arg 9 OP Arg 10 Bias Arg 11 Isum Arg 12 err Arg 13 Ltim Arguments for AutoTuner PID Continuum and StruxureWare Building Operation are: Arg 1 Ena Tuning Enable Arg 2 Type type of control Arg 3 Cv Measured variable Arg 4 SP Setpoint Arg 5 Kp Proportional gain constant Arg 6 Ki Integral gain constant Arg 7 Kd Derivative gain constant Arg 8 Db Deadband Arg 9 OP Output Arg 10 Lag Output Device Lag time Arg 11 Dev Deviation from setpoint allowed Arg 12 Pd Passed Data Array of 17 Numerics Arg 13 Ta Time Date Array of 3 Variables Resolution For AutoTunerPID Wizard keep in mind that it is different than PID or often referred to as BPID. There are 3 types of PIDs bPID (normal PID) Simple PID (which was used for less memory available in controllers and had 9 Arguments) AutoTunerPID (designed to be run once on a system to ascertain the required values of Proportional, Integral and Derivative factors (Kp, Ki, Kd), when complete the function is normally to be replaced by the standard PID function as it will run faster with less system overhead. However when tuning is complete the PID tuning function will continue to control the plant using the standard PID function.) Please note that PIDs are no longer autoconfig and there is no generic PID functionality with Continuum 1.94 and StruxureWare Building Operation 1.1 and higher, but custom solutions instead. bPID information on page 101 available in PID Function.pdf Simple PID is on page 90 of the above link AutoTunerPID information available in PID AutoTuner.pdf

Issue In an MP-V controller, Box flow is reading air flow when the VAV damper is closed Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose VAV FW v2.00.01.00016 Building Operation Workstation (Version 2.0.x or later) Cause Confinguring the MP-V Box Flow Zero Point WebHelp article in Building Management System WebHelp is missing steps needed for MP-V with firmware version 2.00.01.00016. Resolution In addition to the procedure described in Configuring the MP-V Box Flow Zero Point, two additional steps are required to zero the Box flow on an MP-V using firmware version 2.00.01.00016. Under Flow Balance Data... The Box Measured maximum flow must be an appropriate value based on the box size. The Hood Measured maximum flow must be an appropriate value based on the box size. Once the procedure in WebHelp is followed and these to settings are configured, the Box Flow will read zero when the Velocity Pressure is below the Minimum value setting in Velocity Pressure properties. If the Box Flow is still a non-zero value: While the damper is closed, put in an offset value to counter the Box Flow Make sure that the minimum value setting is a small positive value ex/ 0.002

Issue Need to replace or add an xP expansion module. Product Line EcoStruxure Building Operation Andover Continuum Environment xP Expansion Module Cause When replacing or adding an xP expansion module does the controller need to be powered off? Resolution When replacing or adding an xP expansion module the controller must be powered off, i.e., hot-swapping is not allowed. Adding an expansion module to a controller requires the controller to be cold-started. After the cold-start the CPU light on the first xP module should blink once at a rate of about once every 2 seconds. This is considerably slower than the controller CPU LED it is connected to. If a second xP module is connected, it also has about 2 seconds between flashes, but it will flash twice indicating it has detected the second module.

Issue Where is the RSTP setting on a MP-C or MP-V controller? Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller (MP-C) Building Operation Multi-purpose VAV (MP-V) Cause Unable to find RSTP setting on MP-C or MP-V controller Resolution On the controller, find System > Settings, scroll down to Configuration and enable RSTP. ** Be sure to Warm start each controller after enabling RSTP or the setting will not be retained **

Issue Using Webstation from outside of the Local Area Network Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Customer wishes to use Webstation to access the system over the internet Resolution Inform the local IT department that the PC or Automation Server will need a public IP address in order to be accessed from outside of the Local Area Network. If the device has an IP address of 10.xxx.xxx.xxx it is an internal IP address and will not be visible from outside of the local IP domain. NOTE: When the device is available on the Internet, this will allow anyone with internet access and a correct password to access the system.

Issue Values that are exported to Excel, updated and then imported again are multiplied by a factor of 10, 100 or another multiple of 10. Values are exported to Excel by clicking on the Export to Excel tool (marked in red) The values are updated in Excel The Excel file is imported to Workstation. Right click and choose Import from Excel... Choose to update objects The values are now in this case 100 times greater than in the Excel file Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Workstation can only handle "." (dot) as decimal separator for values imported from Excel. When using "," (comma) Workstation ignores the decimal separator making the value 10 times or 100 times greater than the value entered in Excel. The multiple of 10 depend on the number of decimals you use. If you have 4 decimals the value will become 10 000 times greater. Resolution Change decimal separator from "," (comma) to "." (dot) in the Excel file before importing. Find and Replace can be used to search for , and replace with .

Issue Cannot select new year when trying to add an Exception Event in a Digital Schedule. The new year is not listed in the drop-down list. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause The drop-down list does not contain any year past 2019 in Webstation 1.9 and 2.0 Resolution There are two ways to resolve this issue: Use the arrows (1) at the top of the Schedule, or the calendar (2) to the right, to select a date in the year the exception should be valid for. Click in the schedule to open up the properties window. It will now automatically have the selected year (3). Add the Exception in Workstation. The drop-down list in Workstation does not in fact contain more items than it does in Webstation, but there is the possibility to type in the year manually without using the drop-down list. In EBO version 2.0 the year in an Exception Event can be manually typed in the same way as in Workstation. This problem has been resolved in version 3.0 and later versions where the drop-down list contains later years.

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