Issue Hotfix readme / report asks me to "Confirm the file versions are now build x.x.x.xxxx in explorer" - how is this done? Environment SmartStruxure Hotfix releases. Cause The 'File version' property on some files are not easily found / shown in Windows explorer, so only the 'date modified' can be used to indicate that the file has been updated.  Resolution The easiest method of confirming that files have been updated correctly by the Hotfix is to view them in Windows Explorer.  The paths for this are as shown below: For versions 1.2 and below: C:\Program Files\Schneider Electric\StruxureWare X.X\...(32-bit operating systems) C:\Program Files (x86)\Schneider Electric\StruxureWare X.X\...(64-bit operating systems) For versions 1.3 and above: C:\Program Files\Schneider Electric StruxureWare\Building Operation X.X\...(32-bit operating systems) C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation X.X\...(64-bit operating systems) Within this path are the folders containing the files for each of the applications such as the Device Administrator, Enterprise Server, Workstation, etc as shown below. For each Hotfix .EXE file that is applied you need to check each of these folders with the files detailed in the Hotfix readme / Hotfix Report provided. To confirm that these files have been updated you can either check the File version shown in the properties of the file or you can display the file version as a column in Windows Explorer. See an example of this below (This is showing Hotfix 1.2.0.2207). For the files that do not display their 'File version' property the only way to check that these have been updated is to look at the 'Date Modified' property. This date should match the date of the Hotfix application (.exe). See image below where these matching dates have been highlighted.

Issue SmartStruxure and Vista 5.1.8 and later TGML editors have an option to change the grid size whereas earlier versions of TGML were hard coded at 5 pixels. Environment TGML Graphics Editor Cause Being able to change the grid size to a larger value allows for quicker and easier alignment of graphics objects. Being able to change it to a smaller value allows for more precise positioning. Resolution In the TGML Editor, find the "Show Grid" option in the main toolbar There is a small down arrow to the right of this icon that will pull down a menu for selecting the desired grid size Toggle "Show Grid" to display the grid size on the graphic work area Toggle "Snap to Grid" to turn on and off fixed positioning of items on this grid.

Issue tam32 Error: "Max limit if number of in- and outlets is reached, this application cannot be generated." Environment Xenta 7xx Xenta 700 series programmable controller. Cause Too many inputs and/or outputs in a Menta Object will cause generation to fail.  Resolution Reduce the amount of inputs or outputs in the program to < 500 total. This can be accomplished by splitting the faulty program into multiple Menta Objects (programs) in the controller.

Issue Is there a limit to the number of S-Cables which can be used when connecting additional rows of I/O modules? Environment S-Cables I/O modules Rows extending Cause SmartStruxure is being installed into an existing building and the current controllers are split into several rows. Resolution A maximum of 5 cables can be used on an IO back plane. You can serially connect up to 2 S-cables in a row to extend the length. This information was located in StruxureWare Building Operation Help – Installation Instructions - Terminal Base TB-PS-W1

Issue If 3 rd party integration platform wants to use momentary release of door through Modbus, how to realize it? Environment StruxureWare Building Operation I/NET Cause Sometime this kind of application is needed. Resolution Here I/NET and SmartStruxure are used to realize this function. Follow the steps below: Create an I/NET interface in ES, and upload all the I/NET points into ES. Create a Modbus TCP Network, Modbus TCP device for momentary release to connect to 3 rd party integration platform. Create a Modbus point in the Modbus TCP device, named Momentary Release. 3 rd party software can access this point to control the door. Create a Script program, to type the sentence below:   Bind the "ModbusOut" to Value property of the Modbus TCP point, "Out" to the PvControl property of the door point, while bind Value property of the Modbus TCP point to the "Release", shown as the picture below:   Test the effect. When change the value of the Modbus point from "0" to "1", the door will open for five second, and return to lock status. The door lock time can be changed in the script program. Maybe there will be several seconds delay. After the door returns to locked, the Modbus point will return to "0", so there is no need to change the value back to "0" manually.

Issue An AS has failed and there is no backup. Can the SD card from the broken AS be used in a new AS Product Line EcoStruxure Building Operation Environment Automation Server Cause AS has failed without any backup and there is a need to get the information to the new AS Resolution The SD card in each AS is encoded for that specific AS. The information on the SD card can only be read by that AS. AS's are now replaced by the AS-P, however if an AS can be obtained, then a backup can be recovered as follows:   It is possible to put the SD card from the damaged AS into a non damaged AS and do a backup. Then the backup can be restored into a new AS-P. The AS-P does not use a SD card. Important note: The version of the bad AS / SD card needs to match the donor AS used to make the backup. To remove the memory card push the metal retainer in towards the centre of the PCB The metal retainer will disengage its locking catches The metal retainer is hinged and can then be opened The memory card can then be lifted out for replacement Replacement is the reverse of the removal process.

Issue No Lon interfaces are shown under the Device discovery tab Product Line EcoStruxure Building Operation Environment WorkStation LConfig Cause One reason can be that there is a NIC-IP/RNI that are enabled but not defined   The easiest way to check for this is to look in the registry, HKEY_LOKAL_MACHINE\SOFTWARE\LonWorks\DeviceDrivers See if there are any "extra" NIC_IP entries. Resolution Go to Start and type in regedit Go to HKEY_LOCAL_MACHINE\SOFTWARE\LonWorks\DeviceDrivers See if there are any "extra" NIC_IP entries. Don't change anything! Just note the name of the extra entry. Open LConfig, click on the NCI-IP/RNI tab Select the extra device in the drop down list Uncheck Enable device Select the active device Make sure the active device has a device name Click OK Now your real devices should show up in the list

Issue Menta editor crashes when performing a copy/paste Function block editor crashes when performing a copy/paste Environment TAC Menta Function block editor Cause This happens if there are HFB IOs that are not connected to a HFB Resolution Delete any HFB IO that are not coming from an HFB

Issue Configuring a BACnet Analog Value (Continuum) object as a Setpoint. Environment BACnet Setpoint Retain Level Cause Setpoints do not maintain their value when downloaded. Resolution The process of creating a BACnet Setpoint is as follows; Create a BACnet Analog Value (Continuum) as appropriate. Once created select the object in the system tree and review the "Basic tab". Set the Setpoint as "True" and select to "Save" the object. Select the "Configure" symbol which is located in the "Status Information" section of the "Basic" tab.  Confirm that the "Retain Level" is set to "Coldstart" (This is automatically set when "True" is selected for the Setpoint. General information about the Retain Level.

Issue Extended Trend Logs Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Cause When configuring extended logging in the BACnet application folder, these objects are not available when performing a device discovery from the AS or ES. Prepare one AS with a BACnet point Create a trend log on the BACnet point Create an Extended log for that BACnet trend log From a second AS, the BACnet objects are available after a Device Discovery except for the Extended log object. StruxureWare Building Operation online help for “Configuring Extended Logging for a BACnet Trend Log” states:    ***Key Concept: Extended trend logs are not BACnet objects. These are StruxureWare Building Operation exclusive. The term "BACnet Extended Trend Log" does not exist and is a misnomer. Resolution The main reason is that extended logs are not defined in the BACnet standard; they are proprietary to EcoStruxure.  Everything that is proprietary to EcoStruxure Building Operation is not exposed to BACnet including graphics, script & function block programs and central IO points are not directly exposed, but have to be bound to BACnet I/O objects. The extended log serves the purpose of expanding a log on a larger capacity server.  A trend log on an AS would be more appropriate to extend on an ES. If you have a trend log in an external BACnet device (like a b3 or a 3rd party device/system) then you would want an extended log in the AS, to collect from that device (and then maybe a larger extended trend on a parent ES). If there is a local BACnet trend log in an AS (in the BACnet interface application folder) that is required to be larger, consider increasing the buffer size property of the one log that is needed (the default size of 10 may be too small, and increasing to 1000 up to 5000 (extended log size) may be an option). That would be most interoperable with other (3rd party) BACnet clients that need access to the trend log data.

Issue Getting the following error when trying to add a license. System error message: A value for property SalesContactEmail is required. Environment License Administrator Cause Incomplete or incorrect registration details Resolution Make sure all fields in the registration details are filled. Any field with a red border has not been correctly entered.

Issue Values only appear to update in Workstation when performing an upload. Environment I/NET Seven 2.43 and above StruxureWare Building Operation 1.3.0.978 and above Cause I/NET Interface Global scan rates are set to 0 (disabled) Resolution The Global scan rates defined within the properties of the I/NET Interface should be set to a value greater than 0 to display and automatically update values and controller status from the I/NET system.  The default settings are set to 60 seconds and 5 seconds for the device updates and point updates respectively. Image below shows the location of these settings within Workstation:

Issue Attempting to download and commission a Xenta programmable controller beneath a SmartStruxure AS results in the following error. The application generates successfully, the application downloads successfully, but the commission step fails. Environment SmartStruxure Automation Server Xenta programmable controller Cause There is some difference in the files generated on a save from the old Vista Menta editor, and the new SmartStruxure Menta editor. Resolution Create the Xenta programmable device Browse in the existing Menta file Service pin the device Open the Menta file from StruxureWare Building Operation. Go to File > Save. Close the Menta file. Commission and download.

Issue How to configure individual alarm viewers for users. Environment StruxureWare Building Operation Workstation 1.3.0 Cause If all users workspaces are connected to the same alarm view then if one user changes the filter the alarmview will change for all users. This is because they are all links to the same object. To have individual filters you have to create multiple alarm views and attach them to the workspaces. Resolution Create a new alarm view by In workstation Right click and select new-view Select Alarm View Type in a name, click create Attach the alarm view to a workspace. Open the control panel in Workstation, click on account management Select the workspace you want to add the alarm view to in the drop down list under Workspaces Click on content. Click on the alarms pane (or add one) and click edit. In the field "initial path" browse to the alarm view you created before. Click close

Issue BACnet Multistate is showing the numeric value of the selection, instead of displaying the text associated with that selection. Product Line EcoStruxure Building Operation Environment TGML Graphic BACnet multi-state-value Cause If BACnet multi-state-value text values are required to be shown on a graphic, rather than the integer value, then  the DynamicText option is needed to be used rather than DynamicValue option when creating the graphic. Resolution Below shows what happens when you use DynamicValue for a MultiState Bacnet points Below shows what happens when you use DynamicText for a MultiState Bacnet points NOTES 1. If WebStation still shows only the Integer value rather than the correct text, it may be network routing/firewall related. In this case check the WebStation graphics from different addresses and test direct to the AS and logged on via the ES to gain a better understanding of the issue 2. Graphics can be created using translation/substitution, this may be a workaround, if the network routing/firewall cannot be adjusted

Issue Internet Explorer - Security Warning error when logging in to Enterprise Server via Webstation Error message: Windows has blocked this software because it can't verify the publisher.  Environment StruxureWare Building Operation WebStation up to version 1.4.1. Internet Explorer 8 *Note - StruxureWare Building Operation WebStation 1.5.0 and newer does not support IE8 Cause Internet Explorer security settings Resolution In Internet Explorer, go to 'Tools' > 'Internet Options'.  Click on the 'Security' tab, select the appropriate zone for your system and then select the 'Custom Level' button.  Ensure that you have the following settings for 'ActiveX controls and plug-ins'. Allow previously unused ActiveX controls to run without prompt (Enable) Allow Scriptlets (Enable) Automatic prompting for ActiveX controls (Enable) Binary and script behaviors (Enable) Download signed ActiveX controls (Enable or Prompt) Run ActiveX controls and plug ins (Enable) Script ActiveX controls marked as safe for scripting (Enable)

Issue Backup and Restore Process for WebReports Product Line EcoStruxure Building Operation Environment WebReports Reports Server SQL Server 2008 R2 Cause Need detailed backup process Resolution Refer to Online Help Topic for details Backing Up the WebReports Database  On the Windows toolbar, select Start, and then click SQL Server Management Studio. Click Connect.   Note: When using a remote computer to connect to the Report Server SQL database, the Windows Accounts must exist on both machines and have administrative rights for the SQL database otherwise a successful backup will not occur.  In this instance, it is recommended to use the SysAdmin 'sa' login / password details when connecting in remotely.   Expand the Databases folder. Right-click StruxureWareReportsDB, point to Tasks, then click Back Up. Under Destination, click Add. Click OK. In the Destination on disk box, select the backup destination. Click OK. Click OK.   Restoring the WebReports Database Ensure the Enterprise Server is up and running with the correct database.  Stop the SQL Server Reporting Services and WebReports Agent (if installed).  Note: If moving the WebReports Database it is recommended to restore the database then Install WebReports.  Then when Installing WebReports select Upgrade existing (as shown) and NOT New database  Restore the WebReports database to recover reports data from backup.  This will include any Dashboard reports saved. On the Windows toolbar, select Start, and then click SQL Server Management Studio. Click Connect. Expand the Databases folder. Right-click StruxureWareReportsDB and select Tasks, then select Restore, then select Database. In the Restore Database dialog box, select the database set(s) that you want to restore. Click OK. Click OK. If not already installed now complete the installation of WebReports 

Issue How can the IP address of an Automation Server be determined if DHCP is being used Environment Automation Server Building Operation Device Administrator Cause The setip command does not display the IP address when configured as DHCP. Resolution To see the IP address of an Automation server connect to the device with a USB cable and start the Building Operation Device Administrator program. Right click on the AS and select the Network Settings option. This will display the IP address in the Current IP address field. The IP address can also be reached with additional statistics in the PuTTY interface (login is required) by using the ifconfig command. The inet addr is the IP address of the device. This provides additional details such as bandwidth and problem packets.

Issue Uninstall Process for Web Reports Product Line EcoStruxure Building Operation Environment SmartStruxure Web Reports Server StruxureWare for Building Operation Web Reports Server Cause After a re-install of webreports, certain features will not function if the original version was not completely removed. Resolution To uninstall WebReports: In Windows Control Panel, point to Programs and then select Uninstall a Program. Right-click StruxureWare Report Pack Installer and then click Uninstall. Right-click StruxureWare Reporting Agent and then click Uninstall. Right-click StruxureWare Reports Installation and then click Uninstall. Right-click StruxureWare WebReports and then click Uninstall. Right-click StruxureWare WebReports Service and then click Uninstall. In your Web browser, type the URL for SQL Server Reporting Services Report Manager. If you have installed SQL Server 2008 R2 Express, the URL is http://localhost/reports_sqlexpress Click Details View. Select the folders that contain the WebReports reports including Data Sources. Click Delete. Click OK. Click Close. Open Microsoft SQL Server Management Studio (type SQL in the Start menu Search box). Expand the Databases folder. Right-click StruxureWareReportsDB and then click Delete. In the Delete Object window, select StruxureWareReportsDB. Select Close existing connections. Click OK. Open Internet Information Services (IIS) Manager (type IIS in the Start menu Search box). In the Connections pane, expand Sites, expand Default Web Site, and then expand SchneiderElectric. Delete each virtual directory in the specified order: - Right-click WebReportsService and then click Remove. - Right-click WebReports and then click Remove. - Right-click SchneiderElectric and then click Remove. - In the Connections pane, select Application Pools. Right-click SchneiderElectric.WebReportsAppPool and then click Remove. Right-click SchneiderElectric.WebReportsServiceAppPool and then click Remove. Exit Internet Information Services (IIS) Manager. In SQL Server Reporting Services Report Manager (see previous steps), click Folder Settings. Select the NT AUTHORITY\IUSR check box and the [PC NAME] \appuser check box, and then click Delete. Exit SQL Server Reporting Services Report Manager. In Windows Control Panel, select System and Security, then select Administrative Tools. In Computer Management, expand Local Users and Groups and then select Users. Right-click appuser and click Delete, then follow any further prompts to complete the deletion. In Microsoft SQL Server Management Studio, expand Security and then expand Logins. Right-click the appuser account and then click Delete. In the Delete Object window, select appuser. Click OK. Click OK again. Right-click NT AUTHORITY\IUSR and delete it in the same way as you deleted the previous (appuser) account. Right-click [PC NAME] \appuser and delete it in the same way as you deleted the previous (appuser) account. Exit SQL Server Management Studio. In Windows Explorer, expand Program Files (x86) and then expand Schneider Electric. Right-click StruxureWare Reports Installation and then click Delete. Right-click StruxureWareReports and click Delete, then follow any further prompts to complete deletion.

Issue How do the controller settings affect the Occupation Sequence in respect of temperature control. Environment Stand alone. Part of a system. Cause Customer is uncertain of how this process works, the rooms are cold. Resolution There are a number of settings that will affect this sequence, the screen shot below shows the sequence and the settings used.