Issue Adding StruxureWare Building Operation license from file fails. The following are the error messages. "License Administrator Major error number: 50044 Minor error number: 71013 System error number: 1 System error message: Description: Error occurred during call to repair locally. Define: LM_TS_LOCAL_REPAIR"   Environment StruxureWare Building Operation License Administrator Cause The cause for this problem is unknown at this time.  Resolution If the problem is not resolved after an uninstall and re-install of the License Server / Administrator then follow the procedure listed below.  Please contact Product Support for further investigation if the problem is not fixed with this procedure.  Exit all StruxureWare Building Operation applications. Stop the License Server (in Windows Services). Uninstall the License Administrator / Server using Windows Add/Remove Programs. If you have multiple versions installed, uninstall all versions. In Windows paths detailed below, search for files that are in the format 'taclic_*_tsf.data' and delete them. There could be other files in the this directory that ends with 'tsf.data' as there could be other 3rd party applications using FLEXnet licensing. Delete only the files that starts with 'taclic'. Windows 7 go to the 'C:\Program Data\FLEXnet\' directory (Windows 7).  Note:This folder may be hidden by Windows 7, Click Here on how to view these paths. Windows XP, the path to the FLEXnet folder is 'C:\Documents and Settings\All Users\Application Data\FLEXnet'. or C:\Documents and Settings\All Users.Windows\Application Data\FLEXnet). Note:This folder may be hidden by WindowsXP. Install the License Administrator and add the license file as per the normal procedure.  Note: If you are unable to delete the files in step number 4, go to Windows Services and stop the FLEXnet Licensing Service and try again. 

Issue How can Email notifications be configured so that notifications are delivered only at certain times of the day? Environment Versions 1.5 and older Email Notification Schedule Cause Email notifications are required to go out only during non work hours. Resolution Verisons 1.5 and older SmartStruxure versions up to 1.4 cannot filter Notifications based on Time of Day alone (i.e. time without a date component) because it is built on a platform that does not parse out time of day without date. In short, it evaluates time relative to an epoch or specified point in time.  However scheduled notifications can be done in the following way below.   Create a User named Email Delivery. Create an Automatic Assignment to assign Email Delivery to the alarm. Add a schedule to the Automatic Assignment object that controls when the assignment is made. 5. Set up the Notification Alarm Filter to look for alarms that are assigned to Email Delivery.

Issue Choosing a terminator, found there were several choices (Loytec and TAC). Which one should I choose? What are the differences between them? Environment Vista LON physical network FT-10 Cause There are several types of terminators for different use in the LonWorks network. Resolution TAC terminators One TAC terminator has 4 wires, however, only need to connect two wires (red or green). Red wires are used for bus topology Lon structure. And, green wires are used for free topology Lon structure. TAC terminators can only be used in FT-10 (78kbps) LonWorks network. In addition, one TAC terminator can only connect to ONE end of a channel. Which means, a channel without a repeater, you need TWO TAC terminators, and a channel with a repeater, you need FOUR TAC terminators. Note: To test an end of the line resistor (EOL), take a reading of the capacitance across the leads (either the two green or two red leads). You should read somewhere around 50 uF.  LOYTEC terminators (L-term) For LonWorks networks, Loytec has 3 different types of terminators: LT-03, LT-13, and LT-33. LT-03: One network terminator for TP/FT-10 channel (bus or free topology), similar to TAC terminators.  LT-13: One network terminator for TP/FT-10 channel (bus or free topology), and one network terminator for TP/XF-1250 channel (bus or free topology). Barely used in TAC Vista system. LT-33: Two network terminators for TP/FT-10 channel (bus or free topology).  One connection is on the top, and one is at the bottom.  Since you cannot separate two connections, most likely it is used before and after a repeater.

Issue When downloading the SmartStruxure evaluation license from the Buildings Business Extranet it saves as an XML file rather than the correct ASR file type. Environment Internet Explorer Buildings Business Extranet Cause When Windows Internet Explorer downloads a file, it goes through several steps to ensure that the type of the file matches the MIME type declared by the HTTP server. This is known as MIME handling. Internet Explorer performs a "MIME sniff," scanning the first 200 bytes of the file to determine if the file structure matches any known MIME types. If the MIME sniff detects a MIME type known to Internet Explorer, and the file has not been loaded by a mimefilter already, Internet Explorer sets that file name extension before placing the file in the local browser cache. Since the content of the SmartStruxure evaluation license is XML a MIME sniff determines the file type as XML despite it's extension being set as .asr For further information on MIME handling in Internet Explorer see this MSDN article Resolution MIME sniffing can be disabled for certain internet zones from Internet Explorer options: 1. In Internet Explorer select Tools> Internet options 2. Select the Security tab and click Custom level   3. Scroll down and locate the "Enable MIME Sniffing" entry and set it to "Disable" 4. Press OK twice to close the dialogue boxes.

Issue Importing an MSTP network. Product Line EcoStruxure Building Operation Environment Importing Import MSTP Network Cause Customer had made some identification mistakes in the BACnet Interface configuration, and decided the export the MSTP network, recreate the BACnet interface, and then import the MSTP network back in again. Resolution If the MSTP network is exported, deleted from the tree, and then imported back again, all controllers will show offline. When an MSTP network (and thus the b3 devices underneath it) is exported, we don't export the device ID, MAC ID, or serial number of the devices (they cannot be copied, therefore are non-exportable). When the object set is imported back in, these values are empty. After importing, go to the properties of the MSTP network and put back the Network ID if found to be blank. The simplest way to regain these values is to drag/drop the physical device from the hardware folder to the logical device under the MSTP network. You may need to run a discovery on the MSTP network first to make sure the hardware folder's view of the world is current. Assuming the association of the physical and logical devices is successful, you should only need to download from the AS to the devices, to make them fully operational.

Issue While upgrading to StruxureWare Building Operation 1.4, the upgrade fails due and the following error occurs. Backup should include historical data! Product Line EcoStruxure Building Operation Environment Upgrade Backup Historical data 1.4 Cause A Configuration Only backup was done to the AS prior to upgrading the database.  Resolution The upgrade workflow process described at StruxureWare Building Operation Web Help calls for the AS or ES to be backed up at the beginning of the upgrade process.  A note at the end of section 10.2.1 of the release notes for 1.4 state the following: Automation Server will now upgrade in a two stage process where the first step copies the backup file from the Automation Server to the PC running Device Administrator and does all of the necessary activities to upgrade the database. In order for this to be accomplished the backup that is kept in the Automation Server must include historical data. If the backup stored in the Automation Server is Configuration only, the upgrade will fail. The workaround is: Run another backup and include historical data Remove and re-add, from the Device Administrator, the AS with the failed message. Re-run the upgrade.

Issue The icon in device administrator used to launch the PuTTY console is no longer on the toolbar. Environment Device Administrator Cause Starting in SmartStruxure version 1.4, the PuTTY console is no longer used to change the IP settings of the automation server. Resolution In order to change the IP settings of an automation server, follow these steps below. Add the automation server into the Device Administrator. Select the controller and go to the View menu > Network settings. You can also right click on the controller and click "Network settings". In the Properties window under the Network tab, all of the IP settings can be entered for the automation server. You can still access the PuTTY console by holding down the shift key and right clicking on the automation server. You will have the option to open 'Console'.

Issue System tree pane not working in webstation Get failed "Unable to locate path /your/path/../ Either the path is invalid or the location is currently offline" Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause If the root path is changed in a workspace then the issue below occurs. Webstation is trying to locate the system pane in the folder indicated in the Root path. Resolution Go to Server > System > Domains > Your domain > Workspaces Click on the workspace that us used Click on the content tab Change the root path back to ~

Issue When changing IP settings, the change needs to be activated, before the RP-C uses the new settings. Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RP-C) Cause RP-C configured with static IP goes off-line or has an unexpected IP address after restart. Resolution If the RP-C is hosted as Dynamic but it is required to be provided with a static IP address. RP-C IP settings can be changed to Static and saved. However, this doesn’t save the new settings to the RP-C controller, they are only saved at the automation server level. Therefore, if a power cycle is carried out, the RP-C is still set to Dynamic and gets an IP from the router, although it shows as static in workstation and the Ecommissioning tool. Note: If the router is not setup as a DHCP server, the RP-C may not come back on-line, because the RP-C is looking to be provided with an IP address by the DHCP server.   Any changes to the IP settings of an RP-C made in the workstation, need to also be activated in the RP-C controller. This is done by right mouse clicking on “IP Network Settings” selecting “IP Commands” then “Activate changes” Now when seen in device discovery window the IP address is the static IP address configured and not the one collected from the DHCP server. If changes are made to the IP settings using the Ecommissioning tool, prior to hosting the RP=C, the same applies, activating the changes must be done by selecting “Device restart” and selecting “Activate IP Changes” followed by “restart”.   Additional information is available by logging into the Ecostruxure Building Help page. https://ecostruxure-building-help.se.com/bms/Topics/show.castle?id=12275&locale=en-US&productversion=3.0&a=1

Issue RP-C address dial is difficult to see in poor light Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RP-C) Cause The controller modbus address setting dial is difficult to see in poor light conditions. Resolution By default, the dial is set to address '1' (there is a small arrow on the cross head dial) and the dial is numbered 1....9,0 clockwise.

Issue When trying to download a b3866 device, receive an Untranslated BACnet Error. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server (AS, AS-P, AS-B) BACnet b3 or Infinet i2 Controller Cause Infinet ID 0 or duplicate Infinet Id Resolution Export the objects in the controller. Delete the b3866 (or other b3 or i2) controller. Re-learn the controller. Manually assigned the Infinet ID to the next one available. Software reset the b3/i2. Download the b3/i2. Back up to flash. Import the objects. Download the b3./i2. Back up to flash.

Issue Converting I/NET Symbol Libraries to TGML Components Environment I/NET TGML Graphics Converter Cause Many users want to continue using the same graphic libraries they had in I/NET while in StruxureWare. The TGML conversion tool, will convert these libraries to TGML components. Resolution From Either I/NET or StruxureWare Workstation, open the I/NET graphics Conversion tool Select the Symbols check box on the right hand column Browse to the source and destination folders Select the files you wish to convert. Click Convert In Windows Explorer Browse to the destination folder. You can double click on each component to automatically add it to your "My Components" Component Library. NOTE: Be sure the TGML Editor is closed while you do this. Once you have finished this, open the TGML Editor and note that your My Components Library is now full. If desired, you can change the name of this library for sorting purposes or future exporting.

Issue When a modbus AO is created and set to 32-bit real swapped, the correct value is not seen at the modbus device. 1000 is written and 1000 is shown correctly at the Modbus device. 1001, 1002, 1003 are written but 1000 is seen at the Modbus device. 1004 is written and 1004 shows correctly at the Modbus device. And so forth. The larger the number, the larger the error increase. Product Line EcoStruxure Building Operation Environment Enterprise Server (ES) Automation Server (AS) Cause When 32 bit real swapped is selected Further down the configuration page, the write function code defaults to "06". 06 is to set a single 16-bit register write and this needs to be changed. Resolution Use the drop down tab and set the function code to "16". 16 is to preset multiple registers i.e. 2 off consecutive 16-bit registers or a 32-bit register.

Issue Create EWS between SmartStruxure and SmartStruxure Lite Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment StruxureWare Building Operation site SmartStruxure Lite site Cause Steps to create EWS (EcoStruxure Web Service) between SmartStruxure and SmartStruxure Lite Resolution Release requirements: SmartStruxure Building Operation Release 1.3.938 and higher SmartStruxure Lite Version: Schneider Electric 2.7.0 and above Verification the Enterprise Server is running Open Building Operation Software Administrator. If Status shows Stopped, you must configure Building Operation. Otherwise, proceed to step 2. Ensure all Ports are correctly configured. Click Start Service and wait until application running shows in Path field. Click OK. Building Operation is now ready to integrate with SmartStruxure Lite The following example is using Server 1 in System Tree tab. In System Tree tab, right-click on Server 1. In newly opened window, select New. In newly opened sub window, select Interface. Click on Web Service to expand. Select EcoStruxure Web Service. In Name field, enter EcoStruxure Web Service. Click Next button. In Server field, enter IP address of Multi-purpose Manager (MPM) Controller you are connecting with. In Protocol field, ensure Communication port matches that on your server. In SOAP Endpoint field, enter ews in lower case letters. Take note that from SBO version 1.5 onwards, 'SOAP Endpoint' has been renamed to 'EWS Path'. IMPORTANT: You must enter ews in lower case letters in step 11. NOTE: If you are connecting to another StruxureWare Server, you must use an account that is in the default domain for log in credentials. Click Create button. Allow database to save completely before moving on to next step. In Server Tree tab, ensure new interface shows. You are now ready to connect your MPM Controller with Building Operation. Refer below to “Procedure - Connect MPM Controller to Building Operation." Procedure - Connect MPM Controller to Building Operation Ensure your MPM is physically connected to your workstation. In Server Tree tab, expand System folder. Expand Hardware folder. Expand EcoStruxure Web Services folder. Right-click C2G_root folder and select Host EWS Objects in sub window. Expand EcoStruxure Web Services folder. Select EcoStruxure and then select Web Services Properties Tab. Set Alarm Polling to Disabled. Procedure - View and Watch Data Points Expand CAN2GO controller. The List View tab shows all Objects available in Device. NOTE: EWS Consume in Building Operation server does not support connection over a ProxyServer.

Issue Does the Automation server have Lonmark Certification   Environment Automation Server Cause Specification requirement is for Lonmark certified devices Resolution There are no current plans for this.The reason is there is no suitable profile. LonMark have been working on a profile for these types of devices over many years now, and their is no information on  if/when this will be approved.  The AS is design and developed to behave like a LonMark certified device, but it contains no application which all existing profiles requires.

Issue There are many existing TGML graphics templates, components and snippets. Many of them have the animation binding with the digital value 0/1. But for SmartStruxure, especially the values from Continuum controller, it will show ON/OFF or ACTIVE/INACTIVE instead of 0/1. If binding these values directly to the graphic, the animation will not work. Environment SmartStruxure Cause The binding text or property should match the real value from the controller. Resolution Instead of modifying the TGML graphic, we have a better way to solve this problem. Double click the value that needs to be bound, and open the property window of the value. There is a property called 'Active Text' and 'Inactive Text' for this value. We can change the 'Active Text' to '1' and 'Inactive Text' to '0', then all the bindings can be used without any modification. But it depends on the workload of the project. If there are many values with a few controllers, maybe modifying the graphics is a more efficient way.

Issue Notifications (email or text file) are sent when an alarm is enabled by the shunt variable Environment Notifications Cause The Alarm object has 6 possible states that it can take   Normal - Idle state where the alarm monitors the variable. Alarm - When an alarm is triggered, the state of the alarm changes from the normal state to alarm state. Disabled - You can disable an alarm when the alarm is triggered by faulty reasons, the alarm toggles between the alarm state and reset state, or maintenance will trigger the alarm. A Disabled alarm can be hidden in the Alarms pane or Alarm Views. To reset the alarm, you have to show hidden alarms and then enable it. When you show disabled alarms, enabled alarms are hidden. Alarms are also disabled by using the Shunt Variable in the alarm configuration. Reset - The monitored variable has returned to a value that is within the normal condition of the alarm, but the alarm has to be acknowledged by a user before the alarm returns to normal state. Acknowledged - A user or user group has acknowledged the alarm. Fault - If a BACnet device reports values that it knows are not trustworthy, the monitoring alarm is put in fault state. The notification is triggered by transitioning to any of these states as selected in the "Notify on transition to" portion of the notification configuration This means that if you wish to receive a notification on transition to the Normal state, you can check the Normal box. However, this means that not only are notified when the alarm transitions from Alarm to Normal, but from Disabled to Normal or Fault to Normal.  Some of the scenarios may be undesirable. Resolution There are two ways an alarm can go to Normal: Alarm to normal Disable to normal In the Email notification main filter, you can choose to not get a notification from disarm but you might want to get a email about normal since you want to get a email when an alarm goes to normal. To accomplish this you need to add another filter called "Previous alarm state." (This filter does not work in releases prior to 1.3 SP1.) To add the filter Previous Alarm State: Click on the green + Check the boxes you want: Acknowledge Alarm Normal Reset Make sure Disable is not checked This means that when the previous state was disabled (shunted), a notification will not be sent.   Example1: This object will always trigger a notification on Alarm.  The notification will be triggered regardless of Previous State. If the Alarm is Disabled by a shunt, then enabled, but the Monitored Variable is still out of Range, a notification will be sent.   Example2: This object will only trigger a notification on the Transitions from Alarm to Reset, Alarm to Normal, Acknowledged to Reset or Acknowledged to Normal. This might be desirable for a user that wished to know when an object in Alarm returns to normal operation, but not know when an alarm goes from Disabled to normal operation.

Issue Are there any limits on the number of entries for Path Permissions? Environment AS ES Cause Documentation Resolution There are no hard limits on how many entries can be added in the software permissions, the limit is only determined by the availability of resources such as memory.

Issue Instructions for configuring the enterprise server or automation server for custom views accessible from mobile devices. Environment SmartStruxure iPhone iPad Custom View Cause Instructions for configuring the enterprise server or automation server for custom views accessible form mobile devices. Resolution Creating custom views for iPad or iPhone is done in StruxureWare Building Operation. In Building operation right click on the server object and select New>Folder Name that folder Custom View (the folder must be named this to be recognized by the mobile device) Within the custom view folder you can drag and drop your data that you wish to have in the custom view or you can also create sub folders beneath the custom view folder. See example Below.   Once the configuration steps above are complete, login to the mobile app and click the Custom View button. Everything within the Custom View folder in the AS or ES should be displayed. * In the event these folders do not show up, please logout of the mobile application and log back in.

Issue Building Operation Menta Editor can normally be opened. But when editing a Function Block Program or a Xenta programmable Xenta controller in Operation Workstation, a Runtime error occurs like the following image and Menta Editor will crash. Environment Building Operation Menta Editor Building Operation Workstation 1.3sp1 Cause The reason is that the formats and language do not match in regional and language options in Windows Operation System. Resolution The selected item in the Standards and Formats of Regional Options must be matched with the selected language in Language for non-Unicode programs of Advanced in Regional and Language Options.  That is like as the red circles of the following image.