Building Automation Knowledge Base

Issue Cardholder Nickname field is showing "Nickname" instead of data entered into 2nd cardholder when previewing badges. Product Line EcoStruxure Access Expert Environment Badge preview Nickname field Cause In Access Expert the cardholder Nickname field must have unique data within the database Resolution The Nickname field must have unique data for all card holders within an Access Expert database. Do not enter 'admin' in that field for one card holder and again for another cardholder.  What is the intended use for this field? In one case, the intended use was for Job Title and a better solution was to create a Custom Attribute of Job Title instead and to place that field in the badge layout. That way the field can have the same data in it for multiple cardholders.

Issue Controller replacement Product Line Field Devices Environment Field   Cause Controller Replacement Resolution The CXC controller provided compensated control. The CSC 5252 or CSC 5253 (With time clock) is the current replacement. Downloads The CXC data sheet can be downloaded here. The CSC data sheet can be downloaded here. The CSC User guide can be downloaded here.   Please be aware: since July 2016 the CSC compensator and other descrete controllers were withdrawn from service. To see "PA-00479 - Discrete Controllers - Notice of Withdrawal - Satchwell" click here.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Workstations are no longer logging all points configured for Extended Logging. Lots of these errors seen in the Errors Listview and ACCtrace. "Unable to find Extended Log records to download. This can occur when a log is added to a point through offline editing and the change is never sent to the controller." Product Line Andover Continuum Environment Continuum Cyberstation SQL Server Management Studio Cause What has probably occurred is that in the database the point is set for extended logging but in the controller this same value is not set. It happens when the controller recovers from flash and the database stored in flash didn't have the extended log points configured or it was offline edited. This could also be due to a corrupt entry in the ExtendedLogReservation table that is stopping new points from being assigned. Resolution After the troubleshooting steps in Getting error Unable to find Extended Log records to download have been followed but were unable to resolve the problem, truncating the ExtendedLogReservation table and then rebuilding it did resolve the problem in a number of situations. Please note that this is a brute force approach that requires truncating a table using an SQL query. I want to stress that even after following the below steps to re-enable logging, each affected controller should be reloaded at some point to ensure that it has the most recent up to date information. The steps below are a quicker method of getting the logging start working right away without having to wait to reload each individual controller. The best method to disable and then re-enable the Extended Logging on the points that have it configured is to use individual Listviews filtered to show them. One of Numerics, Inputs, and Outputs. The only change required, and this is a critical one, is to change the "Live Data Refresh Rate" to 0 for each of those three Listviews. This will ensure that the view is not refreshed automatically unless we do this ourselves. See image below for details. After importing the three ListViews, follow the below steps to toggle the ExtLogEnable values for all Numerics that were currently setup to trend. Run the imported listviews, Export the results to CSV files, (do this as a backup so there is a record of what points are currently configured). Edit the listviews to disable live refresh, see attached image for exact details of what to change. [** Important **] Shut down all Cyberstations and backup the ContinuumDB. Go back and confirm that step 4 above has been done. Truncate the entire ExtendedLogReservation table and rebuild it. In SQL Management Studio, run the below query to truncate the table. truncate table ContinuumDB.dbo.ExtendedLogReservation   Start up the Cyberstation Set Workstation to Offline (workstation icon in task tray) Run each of the three Listviews, select Edit->select all, select Edit-> set attribute, set the ExtLogEnable attribute to False, Wait for the changes to take effect on all, you can see when this is done (and it may take awhile) by the tasks in the Distribution Properties window. Then select all again and set the attribute back to True, wait for this to complete. Now when you start up the Workstations you should see that the ExtendedLogReservation table gets populated and slowly start to see that some of the Workstations get assigned logs to start logging. You can see which entries are assigned to a Workstation by the value of ReservingWSLo. This will be set to 0 if no Workstation has been assigned to gather the point yet or it will assigned to the IdLo value of the Workstation that has picked it up.  

Issue Creating a bar code for Time Management and the format is not working. Product Line EcoStruxure Access Expert Environment Win 8.1 and above Premise  Hosted Version 2 Version 3 Cause Kronos Bar code scanner unable to read the format printed on the card from Access Expert Resolution BarCode in Access Expert needs to be setup accordingly and the size of the bar dictates what it will read for the scanner. The following screen shots shows how this should be set up: 1. From the General Configuration tab select Badge Types and Add New Badge Type 2. Create a card for with both front and back views, design accordingly 3. Click on the Two Sided tab then click on the Back button 4. Click on the Barcode and select the type of format you want to use, in this example I chose Code 39 5. A bar code will appear on the screen, please modify the layout so it matches existing cards from previous systems, with layout and sizing 6. Edit the expression if a card number or other field is needed such as Employee Number if Time Tracking is being utilized, default is shown here 7. Add the expression by clicking Insert and delete the 0 as can be seen below 8. Once finished click on Save and Close 9. Select a user that this format will be applied to then select the Badge Preview tab 10. This is a the format and layout of the card that can be printed and given to the user

Issue Unable to connect to on premise server from client. Attempting to connect using the "Management Client" results in error "Could not connect to net.tcp://localhost:42171/KeepManagementService. The connection attempt lasted for a span of 00:00:01.9950682. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:42171" Looking at the Keep by Feenics services NONE are running, an attempt to start the Keep by Feenics Management Service results in 13816 Unknown error code. Product Line EcoStruxure Access Expert Environment On premise server Cause The server has been relocated to different machine. As a result, the server's key code has been invalidated and a new key code is needed. Resolution Send license information to your local country support group so that the new server's key code can be generated.   In the server, go to the location where the license file is located and move the file to a temporary location.   Run the Feenic.Keep.Installer.msi and do a REMOVE then install the server software.   When prompted during installation enter the new key code provided by product support.   If the issue is resolved, the license file that was moved to temporary location can be deleted.

Issue When renaming a new Enterprise Server a validation error is received that states: "Validation failed for property 'HttpPort' Path: 'Enterprise Server/HttpPort' Type 'HttpPort' The value '0' is outside the range of allowed values Product Line EcoStruxure Building Operation Environment Enterprise Server Cause Whilst this issue may at first appear to be an issue with the port assignment. It is in fact an issue with the Enterprise Server certificate. Typically this occurs when a backup containing a base configuration has been used to create the new Enterprise Server. Resolution Remove the Active certificate, please see EBO Webhelp for instructions on how to remove a certificate

Issue Adding a new card to a User Product Line EcoStruxure Access Expert Environment Access Expert Windows Server 2012 and Above Cause Adding a card to a user Resolution Search for the user, either the using the Global Search or Specific Search Open the user record and click on the Cards Tab Select Assign card from the options Assign the Card Number (Must be unique otherwise an error will occur) If the expiration date is specified here, then it will override the Badge Expiration date if there is a Badge Type (keep in mind) Save and close To test, Click on Live Monitoring from the Main Screen and set the Priority to 0 (to see all activity) Simulate a card read with the card number by Right clicking on the Door then selecting Simulated Card Read Select the Card Format, Enter the card number and click on Send An Access Granted Message would be displayed in the Event Window, indicating that the card is now valid and can be read at the readers

Issue It is required for some sites to show the actual CO2 level in the SE8000 display, but this configuration is not documented. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The SE8000 display does not have a default configuration option to show the CO2 level in the display. A special configuration is needed. Resolution The short message method is the only method possible to display CO2 levels at the moment. Type the following script in the "Description" of any of the lua programs of the SE8000 Room Controller: ME.CSV1 = ("CO2: "..ME.AV28.." ppm") The CO2 reading will be displayed below the date on the SE8000 Room Controller. The string can be found in the "Value" field of the "Short Screen Message Text" point (CSV1)

Issue It is unclear how to unlock a door from a graphic. Product Line EcoStruxure Access Expert Environment V2   Hosted Instance & Premise Install See Premise Installs on Windows OS for supported Windows OS Cause In order to unlock a door from a graphic, the door reader must first be added to that graphic. Resolution To add a door reader to a graphic, do the following: From the “General Configuration” tab navigate to “Floorplans” and select the correct floorplan, then go to the hardware tab. Add the appropriate reader by clicking the green +, then drag it to the correct location on the floorplan graphic. Save the change to the floorplan graphic. From the “Access Control” tab navigate back to the newly updated floor plan. Now you can right-click on the reader and select “Unlock”. This will unlock the corresponding door.

Issue When attempting to login to the hosted instance, the below error is received indicating that the user is already logged in. Product Line EcoStruxure Access Expert Environment V2 Hosted Instance Cause There are two things that can cause this- A user can only be logged into a single instance at any given time. The user may currently be logged into a different instance. The user did not correctly log out of the instance they are attempting to access, and therefore is still logged in.  Resolution Take the following steps to resolve each of the two causes: Ensure that the user is not logged into any other instances. When closing out the web browser it is necessary to log the user out, as opposed to just closing the web browser. Failure to log out prior to closing the browser will result in this error.

Issue A control room requires that someone is physically in the room at all rimes. Require a sample programming solution for triggering an alarm output if the Area is empty for a specified amount of time.  Product Line EcoStruxure Security Expert Environment Security Expert Cause Sample programming solution. Resolution There are a number of ways to do this depending on the exact requirements. The easiest solution is to have an input trigger an alarm that then triggers an output. In my example I will create: Area - System Input - Motion Sensor Input Type - No Motion Detected Alarm Output - VO No Motion Alarm Bell 1. Create new Input Type, in my example mine is called "No Motion Detected Alarm". 2. On the OPTIONS (1) tab enable Generate Alarms, Generate 24HR Alarms and Report Alarms. 3. On the OPTIONS (3) tab enable Activate Input Control Output On Alarm and Deactivate Input Control Output On Restore. 4. On the Input set the Control Output field to your output you want to trigger. Set the Alarm Input Speed to 10m or 30m. (This is the caveat here, we do not have 15m selection with this option. If 15m is the required time then we will need to use another solution utilizing automation.) Set the Restore Input Speed to 0s or your preferred selection. 5. On the AREAS AND INPUT TYPES tab set the Area, in my case this will be System. Set the Input Type to the new one you created earlier, in my case this is No Motion Detected Alarm. You may need to change the Contact Type (on the OPTIONS tab) depending on what action the PIR is doing. Note1: You could also use the Bell output field in the Area (on the OUTPUT tab) as that will be triggered when the Area goes into alarm and reset when it restores to normal.  

Issue Continuum Analyzer Failure  (sample) [-] Alarm Integrity Looks for ghost alarm enable flags in the AlarmInfo table Failed Point AlarmEnrollment ObjectIDHi ObjectIDLo FireSmk19Closed DigitalOnALM 1015028650 1086324775 Product Line Andover Continuum Environment Continuum 1.92 Windows XP Cause File Configuration Resolution download file from here then unzip and rename to .xml* The patch is only for versions 1.92 and V1.93 Shut down CyberStation Go to C:\Program Files\ContinuumUtilities\Continuum Analyzer\Queries\System Reports\Alarms folder Rename the file 'Alarm Integrity.xml' to 'Alarm Integrity Old.xml' Copy the new file to the folder Run Continuum Analyzer and verify you no longer get the error. *To download you can RIGHT click on the link and select Save As

Issue How to create Elevator Access and Floor Override on Version 3 Product Line EcoStruxure Access Expert Environment Access Expert Applet Win 10 and above Cause There is no help or direction on how to perform this task. Resolution In order to do Elevator Controls, here is a link below to a video as well as some screen shots for clarification: Firstly there needs to have a Schedule, Access Level and Elevator Access created based on the application as seen on the screen shots Schedules Access Levels Elevator Access Elevator Reader Settings Elevator Floor Settings Floor Override Settings  

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet Environment IAC 400 420 600 TS data sheet Cause To assist customers that do not have access to our internet or partner websites Resolution Download the Data Sheets for Satchwell IAC 400 Controllers. Download the Data Sheets for Satchwell IAC 420 Controllers. Download the Data Sheets for Satchwell IAC 600/ Controller and Touchscreen. Download the Data Sheets for Satchwell MIU interface. Download all of the above: IAC Data Sheets.zip (file size 6.9 MB) Update: Jan 2018 The IAC 420, 600 and IAC Touchscreen have also been withdrawn from sale. Currently no direct replacement is offered. For more information, see PA-00528

Issue When logging into TAC Vista Webstation or ScreenMate, error message: Error Information The following errors have occurred. Please correct these errors and/or contact the system administrator. The Vista.Server.WebApps.Access license is missing. This license is required for the Vista Server to allow connections to the Web Applications. Product Line TAC Vista Environment TAC Vista 5.1 Vista Webstation 5.1 Vista ScreenMate 5.1 Vista Standalone package license Cause If the customer purchased the Vista Standalone license package, the Server-to-Server network and ability to be used with Webstation and ScreenMate is disabled. Two licenses are required in order to use Webstation or ScreenMate. Vista Server web function ability license: This license is required for Vista Server to communicate with Vista Webstation or ScreenMate. This license comes with the Vista Server license or some Vista package licenses, and cannot be purchased individually. It should look like something below in your license file: INCREMENT Vista.Server.WebApps.Access  taclic 5.1   Actual Webstation or ScreenMate seats. This license is required for users to log into Webstation or ScreenMate. This license comes with the Vista Enterprise package license or being purchased separately. It should look like something below in your license file: INCREMENT Vista.Webstation taclic 5.1, or INCREMENT Vista.ScreenMate taclic 5.1 Vista Standalone license package does not include the first type of license; therefore, when user log into the Webstation or ScreenMate, license is missing error message is displayed. Resolution Customer has two options to solve this issue: Purchase a full version of  Vista 5.1 Server license. Part number: 000882501 Part name: VISTA 5.1 SERVER   Purchase another package license which includes the full version of Vista Server license and replace it with the Vista standalone license. The standalone license can be rehost to another computer which does not need the web function for future usage. Read additional package license information in the “Software License Packages” document.

Issue Satchwell CZU Mk3 Zonemaster Controller requires replacement. Product Line Field Devices Environment Stand alone Fan Coil Unit Temperature Controller. Satchwell CZU Mk 3 Zonemaster Controller. CZU 3201 CZU 3202 CZU 3203 Cause Obsolescence of Satchwell CZU Mk3 Zonemaster Controller. Resolution Replacement of Satchwell CZU Mk 3 Zonemaster Controller with S-E Satchwell CZU Mk 4 Zonemaster Controller. The CZU 4201 may be used to replace the following CZU Mk 3 Controllers :- CZU 3201, CZU 3202, CZU 3203 N. B. CZU 3201 Controllers provided an additional -9 to +9 V d.c. output enabling connection to peripherals such as the Satchwell NSU 1401 Night Set-back Override Unit, TSU 1402 Two Step Auxiliary Unit and SSU 1403 Signal Selector Unit. CZU 3202 and CZU 3203 Controllers provided an additional -0.5 to +9 or -9 to +0.5 V d.c. output enabling connection to the Satchwell NSU 1401 Night Set-back Override Unit. Additional outputs are not provided on the CZU 4201 Controller and in those applications where these are required then it will be necessary to consider an alternative Controller to the CZU 4201. Details of the CZU 4201 may be viewed  here. A remote Satchwell Adjustable Room Temperature Sensor such as the DRT 3451, or a remote Satchwell Duct Temperature Sensor from the DDU range of Sensors may have been installed and connected to the Controller. Any existing remote Satchwell Temperature Sensor may be retained for connection to the CZU 4201. Should the remote Satchwell Adjustable Room Temperature Sensor require replacement then this may be replaced by an S E STR 612 Adjustable Room Temperature Sensor. Details of the STR 612 may be viewed here. Should the remote Satchwell Duct Temperature Sensor require replacement then this may be replaced by an S E STD 670 Duct Temperature Sensor. Details of the STD 670 may be viewed here.

Issue Operation of multiple Satchwell CZU Fan Coil Unit Controllers from a common Temperature Sensor. Product Line Field Devices Environment Fan Coil Unit installations comprising multiple Satchwell CZU Fan Coil Unit Controllers. Stand alone discreet Satchwell CZU Mk 1, Mk2, Mk3 and Mk4 Zonemaster Controllers CZU1201 CZU1202 CZU1203 CZU2201 CZU2202 CZU2203 CZU3201 CZU3202 CZU3203 CZU4201 Cause From time to time the need arises for office partition layouts within a building to be revised in order to reflect changes in occupancy requirements. This can result in the combination of numerous individual controlled spaces into a common controlled space. This in turn may result in the need to revise associated Fan Coil Unit control systems installed in the controlled spaces affected. Such revisions may require multiple Fan Coil Unit control systems to be controlled from a common Temperature Sensor installed in the common controlled space. This form of control may be achieved by adopting the installation method described in the Resolution. Should the common controlled space be of such a size as to benefit from the installation of averaging Temperature Sensors then this may be achieved by installing 4 non-adjustable Temperature Sensors.  The 4 non-adjustable Temperature Sensors should be wired in a series-parallel configuration in order to ensure compatibility with the associated Satchwell CZU Fan Coil Unit Controller. The series-parallel wiring configuration may be achieved by adopting the installation method described in the Resolution. Resolution 1.  Operation of multiple Satchwell CZU Fan Coil Unit Controllers from a common Temperature Sensor.  Multiple Satchwell CZU Fan Coil Unit Controllers should not be connected directly to a common Temperature Sensor. Instead the common Temperature Sensor should be connected to a single Satchwell CZU Fan Coil Unit Controller. The single Satchwell CZU Fan Coil Unit Controller should then be connected to the associated Fan Coil Unit Heating Coil Control Valve Actuators and / or Cooling Coil Control Valve Actuators. Up to 7 Heating and / or 7 Cooling Control Valve Actuators may be wired to a single Satchwell CZU Fan Coil Unit Controller in accordance with the method shown here 2.  Averaging Temperature Sensor control. Should the controlled space be of such a size as to benefit from the installation of averaging Temperature Sensors then 4 non-adjustable Temperature Sensors may be wired in series-parallel configuration in order to ensure connection compatibility with the associated Satchwell CZU Fan Coil Unit Controller. The 4 non-adjustable Temperature Sensors may be wired in series-parallel configuration to a common Satchwell CZU Fan Coil Unit Controller in accordance with the method shown here

Issue How does Visitor Management work in V3? Product Line EcoStruxure Access Expert Environment Hosted Premise Version 3 Cause No directions on how to configure Visitor Management in V3 Resolution In order to use Visitor Management in V3, here are the steps to get it configured: Open up a Chrome browser and enter this url http://ax.accessxpert.com Once the site comes up, enter the instance name and necessary user credentials From the AX Header, Select Visitor Management Tab Select the Kiosk Tab and Enter the visitor's name and email address and click Next to proceed Enter the person who the Visitor is seeing, system will automatically pull up the person, click on Next Capture the Photo of the Visitor and Crop accordingly Sign into the Window and click on Check in to see "Person" An email will be generated to that person to let them know that they have a Visitor A badge will be shown on the screen which has the Visitor's Photos and information Click on the Print Button to Print a badge that can be displayed on the Visitors body Depending on the printer (eg. Dymo being used), there are some settings that may need to be set for a good picture to be captured and Printed Choose the right paper source as well as scaling value.  In this case, it is set to 70 Once everything is correct click on the Print button to send to the respective Printer Attach to the Visitor for duration of the Visit Upon completion of the Visit, select Check Out and this will Check the Visitor Out of the system

Issue Digital Sentry and Endura VMS systems have specific cameras and firmware that are supported by the Continuum Integration Product Line Andover Continuum Environment Continuum Digital Sentry Endura 2.0 Cause In the past the video compatibility matrix was very specific about what vms firmware versions and cameras were tested and supported by Continuum. As of 2.02 and above, Continuum is relying on Pelco's testing of specific cameras with either Digital Sentry or Endura and this article lists those specific links. Only the Digital Sentry link was in the 2.02 Video Compatibility Matrix. Resolution Video Matrix for 2.02 - Download Here Pelco cameras supported by Digital Sentry v7.15 : http://partnerfirst.pelco.com/content/digital-sentry#sthash.ZkEtYiZd.w16va5xk.dpbs Pelco cameras supported by Endura 2.0: http://partnerfirst.pelco.com/content/endura#sthash.ii8IYPqC.dpbs Pelco support indicates that the camera compatibility lists are for specific models, not for a certain series of camera. i.e. IME22 doesn't mean the IME22x is supported.

Issue Satchwell "M 1301" Actuator forming part of combined Actuator / 3-port Valve Body assembly requires replacement. Product Line Field Devices Environment Stand alone Satchwell “M 1301” Actuator forming part of combined Actuator / 3-port Valve Body assembly M 1301 Actuator 3-port Valve Body Cause Obsolescence of Satchwell "M 1301" forming part of combined Actuator / 3-port Valve Body assembly. Resolution There is no direct replacement for the "M 1301" Actuator and as a result both the "M 1301" Actuator and the 3-port Valve Body to which it is connected will also require replacement.  Replace Satchwell “M 1301” combined Actuator & 3-port Valve Body assembly with Schneider Electric MD10B-230 Actuator, LMD-MB Linkage Kit and Satchwell MB series 3-port Valve Body of appropriate size. Details of the original Satchwell “M 1301” combined Actuator & 3-port Valve Body assembly may be viewed here. Details of the replacement Schneider Electric MD10B-230 Actuator may be viewed here. Details of the replacement Schneider Electric LMD-MB Linkage Kit may be viewed here. Details of the replacement Satchwell MB 3-port Valve Body may be viewed here. N.B. It is possible that the "M 1301" Actuator may have been fitted with an Auxiliary Switch. If so then an MD-S1 Auxiliary Switch may be fitted to the MD10B-230 Actuator if required. Details of the MD-S1 Auxiliary Switch may be viewed here.