Building Automation Knowledge Base

Issue Double click on a point in Vista. The Edit Properties window should pop up allowing you to view the value, set the Forced-By-Operator setting, and set the forced value. Sometimes double clicking it does not open any window. Product Line TAC Vista Environment Vista Workstation Double or dual monitor Cause The Edit Properties window is popping up off of the screen. Either it was dragged off of the screen accidentally or a second monitor was removed or is not accessible through remote connections. Resolution To display the dialog on the main screen: Double click a point in Vista. Do not click on anything else. The invisible Edit Properties window should be the current window. Press three keystrokes in this order: Alt + Space + X.  This is the Windows hotkey combination to the File menu, and will maximize the current window on the monitor. Possibly try hitting the Alt key twice. This brings the current window to the front. Alt + Space bar, then select Move with the mouse, after a tap of any arrow key, the mouse should lock onto the window allowing you to move it To prevent this from happening in the future: Download the TAC Vista Dialog Position Reset utility. Unzip and double click the executable file to run. Hit the Reset button.

Issue When the TE2 has been added to an MPM controller and the required Zigbee setting entered, the controller will not come online. The TE2 has been setup and joined the Zigbee network shown by a solid blue light on the front. The settings in the MPM have been entered correctly and the number from the label on the TE2 has been used as the ID. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SEC-TE (TE2) Cause It has been seen that the Extended Node ID sticker on the back of the TE2 is missing or has incorrect digits. Resolution Use the comm log on the MPM by pressing the service button on the TE2 for 6 seconds. This broadcasts the TE2 Extended node ID. That ID can then be copied to the Zigbee setup for correct communication.

Issue Need an example on how to program a required action where a Door Switch activation triggers alarm sounder to turn on and stay on until a Key Switch is closed. Product Line EcoStruxure Security Expert Environment Security Expert Cause Require a programming example. Resolution There may be a number of ways of doing this, one solution is to have a Door Switch trigger an alarm in the Door's Area which triggers an Alarm Output to turn on. A Key Switch Input is linked to another Automation Area that will disarm the Door's Area which turns off the Alarm Output.   In this example we will use the following objects: Input        Door_Switch_Input Input        Key_Switch_Input Output        v_Alarm_Output        (a virtual output for this test) Area        Door_Opened_Area Area        Area_Automation Input Type        KeySwitch_InputType   Setup 1. Create an Output, in my example this is virtual output v_Alarm_Output. 2. If not already created create the Area your Door is located, in my example I created Door_Opened_Area.   3. On the CONFIGURATION tab set the alarm timings to 0. 4. On the OUTPUTS tab set the Alarm Memory Output to your alarm output. 5. create the Area that will be used as an automation area to reset the door alarm. In my example I created Area_Automation for this purpose.   6. On the CONFIGURATION tab set the alarm timings to 0. 7. Create a new Input Type, in my example this is KeySwitch_InputType. On the GENERAL tab set the Control Area to the area with your door switch in it. (Door_Opened_Area) 8. On the OPTIONS (1) tab, under MISCELLANEOUS OPTIONS, set the Disarm Control Area On Input Restore and Arm Control Area On Input Alarm options. 9. If not already created, create your door switch input. In my example this is Door_Switch_Input.   10. On the AREAS AND INPUT TYPES tab set the Area to your door area and the Input Type to Instant. 11. If not already created, create your key switch input. In my example this is Key_Switch_Input.   12. On the AREAS AND INPUT TYPES tab set the Area to your automation area and the Input Type to the input type you created earlier (KeySwitch_InputType). 13. Go to a Status Page view with these two Areas listed and disarm then arm each of them. This needs to be done after any change to the Area or objects within it (such as inputs) so they will function properly with the new changes.   Notes: KeySwitch = Closed -> Alarm disarmed (Area_Automation) KeySwitch = Open -> Alarm armed (Area_Automation) To disable alarm and reset area, KeySwitch must be Closed and then Opened. DoorSwitch needs to be closed for Alarm to be re-enabled with KeySwitch.   Usage 1. Armed normal state. 2. Door Alarmed. Door_Switch opens triggering alarm in Door_Opened_Area triggering v_Alarm_Output to turn On. 3. Alarm silenced by Key_Switch. Key_Switch is Closed triggering Door_Opened_Area to be disarmed and v_Alarm_Output to turn Off . Key_Switch is Opened triggering Door_Opened_Area to re-arm. 4. Alarm will not re-trigger again until Door_Switch is closed and Area re-armed.

Issue Integration to the Powerlogic CM4000 power meter with the Xenta 500 \ Xenta 700 \ Xenta 900 and Modbus RTU Environment Xenta 511, 527, 701, 711, 721 (5.1.5 up) Xenta 731, 913 (all versions) XBuilder Powerlogic CM4000 Power Meter Cause Disclaimer: This device template is intended to provide a starting point for an integrator, and is in no way written to be the mandatory points list for your integration effort. Product Support Services-Dallas has written this device template in an effort to give our customers a starting point and solid example of how to develop a device template for the above product. The integrator will be responsible for any additions or modifications to this device template. Please report any problems to PSS Dallas at product.support@buildings.schneider-electric.com Resolution Please us the following .dev file as a starting point and a guide to the integration. This .dev file contains a set list of registers that PSS assumed would be seen as critical and important to the integration process. If any other data is needed please see this supported document to make the necessary changes.   To use these files in Xbuilder please follow these steps: Extract the .dev file from the .zip file in the link above, and place it on your harddrive. In Xbuilder, right click on the Modbus Master device and chose Add Device Browse to the needed .dev file and choose Open. Rename the newly added device to a unique name within the Modbus Master network.

Issue Security Expert PSU has Fault Icon lit and Status Light Flashing Red Every 3 Seconds indicating an issue with PSU Addressing Product Line EcoStruxure Security Expert Environment Security Expert PSU Cause The module address 254 is the default value which all modules are shipped with and is outside the range the controller can accept. This must therefore be changed during commissioning. See Page 41 of the Operator Reference Manual for details. There is an overall limit of 250 modules that can be connected to a single controller with the following limit on each type of module: Keypad Modules: 200 Input Expanders: 248 Reader Expanders: 64 Output Expanders: 32 The module addressing is defined per module type not by the position of that module on the network. You could have all modules at the same address as long as they are all different types. Example: With the following modules we could have all modules be set to use address 1: 1 x Controller 1 x Keypad 1 x Reader Expander (In this case onboard Reader) 1 x Analogue Expander (PSU) Resolution 1. Right Click on the SP-C Controller and select Module Addressing. Change the Address of the Analog Expander (PSU) from its default value of 254 in this case to a value of 1. 2. Then Update all Modules. 3. Select the Analog Expander (PSU) in the System and also change its Physical Address to also be 1. Save the changes. 4. The PSU should now come online and the Fault Icon on the PSU will no longer be lit.

Issue Need the procedure to create an Unlock Door Schedule. Product Line EcoStruxure Access Expert Environment Version 2 Hosted Version 3 Hosted Premise Cause How to create a schedule for a door to unlock during business hours and then relock afterwards. Resolution To unlock a door or doors during a particular time, a schedule needs to be created for that duration and then assigned to the Mode of the necessary doors. The following steps describes how this should be done: 1. Create a schedule for the time duration 2. Select the particular doors from the Hardware Tree 3. Select the Mode Tab on the door editor 4. Add Mode to the Door based on what is being accomplished 5. Click on the Schedule Icon to add the necessary Schedule    6. Add Schedule, Action and Access Method  7. Save and Close the Editor 8. Once the controller verifies the configuration, the Door will follow the Mode

Issue Cardholder Nickname field is showing "Nickname" instead of data entered into 2nd cardholder when previewing badges. Product Line EcoStruxure Access Expert Environment Badge preview Nickname field Cause In Access Expert the cardholder Nickname field must have unique data within the database Resolution The Nickname field must have unique data for all card holders within an Access Expert database. Do not enter 'admin' in that field for one card holder and again for another cardholder.  What is the intended use for this field? In one case, the intended use was for Job Title and a better solution was to create a Custom Attribute of Job Title instead and to place that field in the badge layout. That way the field can have the same data in it for multiple cardholders.

Issue Controller replacement Product Line Field Devices Environment Field   Cause Controller Replacement Resolution The CXC controller provided compensated control. The CSC 5252 or CSC 5253 (With time clock) is the current replacement. Downloads The CXC data sheet can be downloaded here. The CSC data sheet can be downloaded here. The CSC User guide can be downloaded here.   Please be aware: since July 2016 the CSC compensator and other descrete controllers were withdrawn from service. To see "PA-00479 - Discrete Controllers - Notice of Withdrawal - Satchwell" click here.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Workstations are no longer logging all points configured for Extended Logging. Lots of these errors seen in the Errors Listview and ACCtrace. "Unable to find Extended Log records to download. This can occur when a log is added to a point through offline editing and the change is never sent to the controller." Product Line Andover Continuum Environment Continuum Cyberstation SQL Server Management Studio Cause What has probably occurred is that in the database the point is set for extended logging but in the controller this same value is not set. It happens when the controller recovers from flash and the database stored in flash didn't have the extended log points configured or it was offline edited. This could also be due to a corrupt entry in the ExtendedLogReservation table that is stopping new points from being assigned. Resolution After the troubleshooting steps in Getting error Unable to find Extended Log records to download have been followed but were unable to resolve the problem, truncating the ExtendedLogReservation table and then rebuilding it did resolve the problem in a number of situations. Please note that this is a brute force approach that requires truncating a table using an SQL query. I want to stress that even after following the below steps to re-enable logging, each affected controller should be reloaded at some point to ensure that it has the most recent up to date information. The steps below are a quicker method of getting the logging start working right away without having to wait to reload each individual controller. The best method to disable and then re-enable the Extended Logging on the points that have it configured is to use individual Listviews filtered to show them. One of Numerics, Inputs, and Outputs. The only change required, and this is a critical one, is to change the "Live Data Refresh Rate" to 0 for each of those three Listviews. This will ensure that the view is not refreshed automatically unless we do this ourselves. See image below for details. After importing the three ListViews, follow the below steps to toggle the ExtLogEnable values for all Numerics that were currently setup to trend. Run the imported listviews, Export the results to CSV files, (do this as a backup so there is a record of what points are currently configured). Edit the listviews to disable live refresh, see attached image for exact details of what to change. [** Important **] Shut down all Cyberstations and backup the ContinuumDB. Go back and confirm that step 4 above has been done. Truncate the entire ExtendedLogReservation table and rebuild it. In SQL Management Studio, run the below query to truncate the table. truncate table ContinuumDB.dbo.ExtendedLogReservation   Start up the Cyberstation Set Workstation to Offline (workstation icon in task tray) Run each of the three Listviews, select Edit->select all, select Edit-> set attribute, set the ExtLogEnable attribute to False, Wait for the changes to take effect on all, you can see when this is done (and it may take awhile) by the tasks in the Distribution Properties window. Then select all again and set the attribute back to True, wait for this to complete. Now when you start up the Workstations you should see that the ExtendedLogReservation table gets populated and slowly start to see that some of the Workstations get assigned logs to start logging. You can see which entries are assigned to a Workstation by the value of ReservingWSLo. This will be set to 0 if no Workstation has been assigned to gather the point yet or it will assigned to the IdLo value of the Workstation that has picked it up.  

Issue Creating a bar code for Time Management and the format is not working. Product Line EcoStruxure Access Expert Environment Win 8.1 and above Premise  Hosted Version 2 Version 3 Cause Kronos Bar code scanner unable to read the format printed on the card from Access Expert Resolution BarCode in Access Expert needs to be setup accordingly and the size of the bar dictates what it will read for the scanner. The following screen shots shows how this should be set up: 1. From the General Configuration tab select Badge Types and Add New Badge Type 2. Create a card for with both front and back views, design accordingly 3. Click on the Two Sided tab then click on the Back button 4. Click on the Barcode and select the type of format you want to use, in this example I chose Code 39 5. A bar code will appear on the screen, please modify the layout so it matches existing cards from previous systems, with layout and sizing 6. Edit the expression if a card number or other field is needed such as Employee Number if Time Tracking is being utilized, default is shown here 7. Add the expression by clicking Insert and delete the 0 as can be seen below 8. Once finished click on Save and Close 9. Select a user that this format will be applied to then select the Badge Preview tab 10. This is a the format and layout of the card that can be printed and given to the user

Issue Unable to connect to on premise server from client. Attempting to connect using the "Management Client" results in error "Could not connect to net.tcp://localhost:42171/KeepManagementService. The connection attempt lasted for a span of 00:00:01.9950682. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:42171" Looking at the Keep by Feenics services NONE are running, an attempt to start the Keep by Feenics Management Service results in 13816 Unknown error code. Product Line EcoStruxure Access Expert Environment On premise server Cause The server has been relocated to different machine. As a result, the server's key code has been invalidated and a new key code is needed. Resolution Send license information to your local country support group so that the new server's key code can be generated.   In the server, go to the location where the license file is located and move the file to a temporary location.   Run the Feenic.Keep.Installer.msi and do a REMOVE then install the server software.   When prompted during installation enter the new key code provided by product support.   If the issue is resolved, the license file that was moved to temporary location can be deleted.

Issue When renaming a new Enterprise Server a validation error is received that states: "Validation failed for property 'HttpPort' Path: 'Enterprise Server/HttpPort' Type 'HttpPort' The value '0' is outside the range of allowed values Product Line EcoStruxure Building Operation Environment Enterprise Server Cause Whilst this issue may at first appear to be an issue with the port assignment. It is in fact an issue with the Enterprise Server certificate. Typically this occurs when a backup containing a base configuration has been used to create the new Enterprise Server. Resolution Remove the Active certificate, please see EBO Webhelp for instructions on how to remove a certificate

Issue Adding a new card to a User Product Line EcoStruxure Access Expert Environment Access Expert Windows Server 2012 and Above Cause Adding a card to a user Resolution Search for the user, either the using the Global Search or Specific Search Open the user record and click on the Cards Tab Select Assign card from the options Assign the Card Number (Must be unique otherwise an error will occur) If the expiration date is specified here, then it will override the Badge Expiration date if there is a Badge Type (keep in mind) Save and close To test, Click on Live Monitoring from the Main Screen and set the Priority to 0 (to see all activity) Simulate a card read with the card number by Right clicking on the Door then selecting Simulated Card Read Select the Card Format, Enter the card number and click on Send An Access Granted Message would be displayed in the Event Window, indicating that the card is now valid and can be read at the readers

Issue It is required for some sites to show the actual CO2 level in the SE8000 display, but this configuration is not documented. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The SE8000 display does not have a default configuration option to show the CO2 level in the display. A special configuration is needed. Resolution The short message method is the only method possible to display CO2 levels at the moment. Type the following script in the "Description" of any of the lua programs of the SE8000 Room Controller: ME.CSV1 = ("CO2: "..ME.AV28.." ppm") The CO2 reading will be displayed below the date on the SE8000 Room Controller. The string can be found in the "Value" field of the "Short Screen Message Text" point (CSV1)

Issue It is unclear how to unlock a door from a graphic. Product Line EcoStruxure Access Expert Environment V2   Hosted Instance & Premise Install See Premise Installs on Windows OS for supported Windows OS Cause In order to unlock a door from a graphic, the door reader must first be added to that graphic. Resolution To add a door reader to a graphic, do the following: From the “General Configuration” tab navigate to “Floorplans” and select the correct floorplan, then go to the hardware tab. Add the appropriate reader by clicking the green +, then drag it to the correct location on the floorplan graphic. Save the change to the floorplan graphic. From the “Access Control” tab navigate back to the newly updated floor plan. Now you can right-click on the reader and select “Unlock”. This will unlock the corresponding door.

Issue When attempting to login to the hosted instance, the below error is received indicating that the user is already logged in. Product Line EcoStruxure Access Expert Environment V2 Hosted Instance Cause There are two things that can cause this- A user can only be logged into a single instance at any given time. The user may currently be logged into a different instance. The user did not correctly log out of the instance they are attempting to access, and therefore is still logged in.  Resolution Take the following steps to resolve each of the two causes: Ensure that the user is not logged into any other instances. When closing out the web browser it is necessary to log the user out, as opposed to just closing the web browser. Failure to log out prior to closing the browser will result in this error.

Issue A control room requires that someone is physically in the room at all rimes. Require a sample programming solution for triggering an alarm output if the Area is empty for a specified amount of time.  Product Line EcoStruxure Security Expert Environment Security Expert Cause Sample programming solution. Resolution There are a number of ways to do this depending on the exact requirements. The easiest solution is to have an input trigger an alarm that then triggers an output. In my example I will create: Area - System Input - Motion Sensor Input Type - No Motion Detected Alarm Output - VO No Motion Alarm Bell 1. Create new Input Type, in my example mine is called "No Motion Detected Alarm". 2. On the OPTIONS (1) tab enable Generate Alarms, Generate 24HR Alarms and Report Alarms. 3. On the OPTIONS (3) tab enable Activate Input Control Output On Alarm and Deactivate Input Control Output On Restore. 4. On the Input set the Control Output field to your output you want to trigger. Set the Alarm Input Speed to 10m or 30m. (This is the caveat here, we do not have 15m selection with this option. If 15m is the required time then we will need to use another solution utilizing automation.) Set the Restore Input Speed to 0s or your preferred selection. 5. On the AREAS AND INPUT TYPES tab set the Area, in my case this will be System. Set the Input Type to the new one you created earlier, in my case this is No Motion Detected Alarm. You may need to change the Contact Type (on the OPTIONS tab) depending on what action the PIR is doing. Note1: You could also use the Bell output field in the Area (on the OUTPUT tab) as that will be triggered when the Area goes into alarm and reset when it restores to normal.  

Issue Continuum Analyzer Failure  (sample) [-] Alarm Integrity Looks for ghost alarm enable flags in the AlarmInfo table Failed Point AlarmEnrollment ObjectIDHi ObjectIDLo FireSmk19Closed DigitalOnALM 1015028650 1086324775 Product Line Andover Continuum Environment Continuum 1.92 Windows XP Cause File Configuration Resolution download file from here then unzip and rename to .xml* The patch is only for versions 1.92 and V1.93 Shut down CyberStation Go to C:\Program Files\ContinuumUtilities\Continuum Analyzer\Queries\System Reports\Alarms folder Rename the file 'Alarm Integrity.xml' to 'Alarm Integrity Old.xml' Copy the new file to the folder Run Continuum Analyzer and verify you no longer get the error. *To download you can RIGHT click on the link and select Save As

Issue How to create Elevator Access and Floor Override on Version 3 Product Line EcoStruxure Access Expert Environment Access Expert Applet Win 10 and above Cause There is no help or direction on how to perform this task. Resolution In order to do Elevator Controls, here is a link below to a video as well as some screen shots for clarification: Firstly there needs to have a Schedule, Access Level and Elevator Access created based on the application as seen on the screen shots Schedules Access Levels Elevator Access Elevator Reader Settings Elevator Floor Settings Floor Override Settings  

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet Environment IAC 400 420 600 TS data sheet Cause To assist customers that do not have access to our internet or partner websites Resolution Download the Data Sheets for Satchwell IAC 400 Controllers. Download the Data Sheets for Satchwell IAC 420 Controllers. Download the Data Sheets for Satchwell IAC 600/ Controller and Touchscreen. Download the Data Sheets for Satchwell MIU interface. Download all of the above: IAC Data Sheets.zip (file size 6.9 MB) Update: Jan 2018 The IAC 420, 600 and IAC Touchscreen have also been withdrawn from sale. Currently no direct replacement is offered. For more information, see PA-00528