Issue Can not print a TGML graphic from the TGML editor, get error message, "Could not print string was not recognized as valid date time." Product Line TAC Vista Environment TAC graphic editor version 5.1.5 Cause A defect is written for this problem. Resolution This problem is fixed in TGML editor 5.1.6

Issue What is the role of the master node in a Vista network? Product Line TAC Vista Environment Vista server Cause In a network with several nodes (Operator units), one node is designated as the Master node of the database in the network Resolution The Master node is the node which contains the correct information about global objects. Information about global objects is controlled by the Master node, and if the information has changed, the other nodes (Slave nodes) will copy this information when they contact the Master node. So if the master is down the slaves cannot add/delete any global objects such as users. The other nodes will continue working normally even if the master is down.

Issue Setting up a potentiometer or resistance input on a Xenta Programmable controller. Product Line TAC Vista Environment TAC Menta Xenta 280,300 and 400 Cause No input option is available for a potentiometer or resistance in a Xenta device Resolution A curve module can be used to create your own input lookup table, as shown below. Attached file Pot_To_0_100_R01.zip provides an example of this 10K potentiometer sample

Issue All values in a Vista IV workstation are showing 0s (zeros) or "X"ed. Product Line TAC Vista Environment TAC Vista IV Workstation OGC Graphics Cause If the Workstation is in Engineering Mode, no live values will be retrieved. Resolution Make sure the Workstation is in Operating Mode rather than Engineering Mode to retrieve live values.

Issue Can't import Xenta Server (5XX/7XX/9XX) XIF file into LonMaker. Get error message "The conversion of the file [path to file] into a XFB failed. Please verify that the file is a valid XIF. The utility XIF32BIN can be used to verify the contents of the file." when importing XIF file in LonMaker Product Line TAC Vista Environment TAC XBuilder LonMaker Xenta 511, 527, 701, 711, 721, 731, 913 Cause If the sum of the all the characters in the names of the node objects that you add are exactly 60, XBuilder generates a faulty XIF file which will not work in LonMaker. Example of faulty XIF file: File generated by TAC XBuilder version 5.1.5, XIF Version 4 Copyright (c) 2000 by TAC AB All Rights Reserved. Run on 0000-00-00 00:00 90:00:13:47:00:06:04:C3 2 15 1 8 1 5 2 0 0 2 6 11 13 13 11 3 0 16 0 0 1 11 8 11 5 9 13 28 0 0 15 5 3 113 0 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 90 0 240 0 0 0 40 40 0 5 8 5 12 14 15 * "&3.2@0,5Node_Object 5708,5Node_Object 5703,5Node_Object 5704 " The second-to-the-last line above (after the ") has 60 characters which adds an extra " in the line below, thus making it unusable. Resolution Open the Xenta Server project in TAC Xbuilder In the Network pane, expand the "SNVTs" folder Under "LonMarkObjects", add or delete one character in one of the node object names Right-click on the Xenta Server in the network pane and choose "Generate XIF file" Import the new XIF file into LonMaker

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.

Issue How to see a log of which users have logged in and logged out of a TAC Xenta server. Product Line TAC Vista Environment Xenta Server Xenta 511, 527, 701, 711, 721, 731, 913 Cause At times it may be desirable to audit who has accessed a Xenta server. Resolution Open Internet Explorer and log into the TAC Xenta Server. Go to Configuration > Events > Log in detection and select what type of logins you want to see. After doing this you can see the log-ins in TAC Vistas event viewer.  If you also want to see them in the web interface, you have to add an event page in XBuilder. When you add the event page it will ask you to select a filter configuration file. It will default to a folder called Event types, go up one level from here and select the System folder, select the file called DebugEvents.xmle. After downloading the XBuilder projects the login information (and some other useful stuff) will be available in the new event page. 

Issue It takes up to 3-4 minutes before a user is logged in to the Workstation. Product Line TAC Vista Environment TAC Vista 5.1.8 Cause The problem is a combination between a Vista server network and many disabled alarms. When logging on with a Workstation to a Vista server, the server will read the disabled alarms from the other Vista servers in the TAC Vista network. This is a slow process that can be slowed down even more if there are  hundreds of disabled alarms. Resolution Try to keep disabled alarms to a minimum in a Vista server network. Don't have unnecessary disabled alarms in the system.

Issue Error "License run-time information is damaged. Contact software vendor. PSU ID: XXXXXXXX PSU Type: Unknown subfamily: 255" PSU ID on the sticker and what is Dongleutil reads out of the dongle do not match. Product Line TAC Vista Environment Aladdin Privilege Administrator 2.01 Vista IV Licensing Cause Mismatch in dongle has to be corrected. Resolution The PSU needs a master reset. This is done at Solution Team in the Malmö office. Contact Product Support to create a case ID to get instructions on where to send the PSU.

Issue Show the actual setpoint (nvoEffectSetPt) from the TAC Xenta 102-AX on the STR250 Product Line TAC Vista Environment TAC Xenta 102-AX STR-250 Cause It is possible to select normalized setpoint, or actual setpoint, via the TAC Xenta 102-AX plugin. If you select to have a normalized setpoint (this will show the same value both in heating as well as in cooling mode, but the controller still works against the heating setpoint in heating mode, and cooling setpoint in cooling mode), you will have the same value at nvoEffectSetPt as you have on the STR250. If you select to not have normalized setpoint, both the STR250 as well as the nvoEffectSetPt will show heating setpoint in heating mode, and cooling setpoint in cooling mode. Resolution If you select to have a normalized setpoint (this will show the same value both in heating as well as in cooling mode, but the controller still works against the heating setpoint in heating mode, and cooling setpoint in cooling mode), you will have the same value at nvoEffectSetPt as you have on the STR250. If you select to not have normalized setpoint, both the STR250 as well as the nvoEffectSetPt will show heating setpoint in heating mode, and cooling setpoint in cooling mode.

Issue Is it possible to create history buttons in a TGML graphic that navigate forward/backwards through previously viewed graphics? Product Line EcoStruxure Building Operation, TAC Vista Environment TGML graphics editor Cause Not all systems want to use the history buttons in the menu. Some user only have access to graphics. Resolution There is currently no supported way to do create a "back" or "forward" button natively inside the TGML. Options to the customer are: Use the History buttons in the header menu Use hotkey combinations: ALT+Left Arrow goes back one page ALT+Right Arrow goes forward one page

Issue Need an example of how to input or output a particular Structured SNVT type in Menta. Product Line TAC Vista Environment Menta macro block library SNVTs Cause Structured SNVTs use several Member variables to create the SNVT. Resolution Complete macro blocks (FDB or .AUT files) for many of the structured SNVTs exist in the TAC Macro block library. Access the Library: Select menu item File > Open Browse to /TAC Menta/Library/Macro Block Library/Miscellaneous/SNVT., filetype= .FBD (.AUT). Alternatively, right click in your Menta app and select "Load Macro Block" and follow the path above. This Macro block Library has complete examples of how each Structured SNVT is to be configured, showing the units and types of I/O needed for each SNVT.

Issue When TAC Xenta 421-A is used as stand alone LonWorks node, a value read from an 0-10 VDC or 4-20 mA is sent only as 0-100%. Is it possible to send as engineering values? Product Line EcoStruxure Building Operation,TAC Vista Environment TAC Xenta 421-A Cause Then the TAC Xenta 421-A is used as a stand alone LonWorks nodes, the values from an analog input is always sent as nvoAnalog1-4, in 0-100%. Only exception is then using thermistor inputs, when the measured temperature is sent out as nvoTemp1-4. Resolution TAC Xenta 421-A used as stand alone LonWorks node, the values from an analog input is always sent as nvoAnalog1-4, in 0-100%, unless the input is configured from 1.8 kOhm or 10 kOhm thermistors..

Issue NL220 Data base will not open and an error, "Database cannot be accessed you may be in single user mode NS #22" is produced. Product Line TAC Vista Environment LNS LonMaker Vista NL220  Cause Administration rights are not granted to the Microsoft server computer user preventing the database from opening. Resolution To work around admin access from IT: Close NL220 Right-click Relaunch using "Run as Administrator"

Issue How many Vista logs can Vista 5.1.9 handle? Product Line TAC Vista Environment Vista Server 5.1.9 Cause There are no official limitations or documents on how many trend logs you can add to a Vista server. The following items listed in the resolution will assist in determining the performance of the Vista Server Resolution The following items listed are the restrictions that limit the performance of the Vista Server: The DSS writer can handle around 40 logs per second. Vista server trends are often limited by how many values per second the Lon network interface can handle. (Typically 40 for a Loytec port and 10-15 for 911 or LNS port in Vista). Size of the SQL database, 100GB for Vista trend logs is a very large SQL database. Vista can handle this provided the computer hardware is of a high-performance nature, and the SQL database and computer hard disk must have regular maintenance performed.

Issue The object information received from a MicroNet and IAC controller is based on a request for information from the Xenta. If the local area network receives too many requests, the system will not operate as quickly as expected. It is important to configure the objects with a realistic poll time to avoid issues with slow system response. Product Line Satchwell MicroNet Environment Xenta 500 Xenta 700 Satchwell MicroNet Cause Slow graphic, alarm, updates Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Network Architecture The size of a MicroNet/Satchnet network within XBuilder is not limited. It is quite possible to have 80 Unifact Pro controllers directly connected on an NCP RS485 network; ARCNET and Satchnet networks with routers can be much larger than this. With such large networks, to achieve acceptable system performance, the number of signals requested and their poll rate must be considered when engineering the Xenta 555. Note that Satchnet networks run four times slower than MicroNet NCP networks. Bandwidth and Performance  Because both MicroNet and Satchnet networks are polled, there is a limited bandwidth available in which to obtain all signal data. This means that it is necessary for the Xenta 555 to request each programmed signal (point) in turn from each controller. There are many factors which deter-mine the performance of a network, however it is generally accepted that certain signal parameters should update more frequently than others. The Xenta 555 has a special dynamic poll scheme that is inherent in the controller and needs no configuration. The polling of any signal depends on the signal type and its poll frequency. Priority is given to signals with the fastest poll rate; therefore some mea-sure of control can be applied to the prioritization of signals. The most important signals should be configured with the fastest poll rate. In the event that a particular signal is referenced more than once, for example, in an alarm, log and web page, that signal appears in the poll scheme once only and is polled at the fastest rate (that is, the fastest of the alarm rate, log rate or web page rate). Typically, the order of engineering priority should be: 1 Alarms 2 Web pages 3 Logs Tip Connection objects should be kept to a minimum because each connection comprises a read signal and a write signal (that is, two operations). Performance example Consider a Xenta 555 ARCNET or NCP network with three web clients showing three web pages (two alarm pages and one values page with 50 signals). The Xenta 555 configuration comprises a total of 480 signals: . 100 alarm signals set with a scan time of four seconds. . 300 logs at a logging interval of one hour. . 30 connection objects at a period of 10 seconds. 50 point signals on a values page with a fixed refresh time of 10 seconds. In this network, the signals will arrive in the alarm pages typically within 60 seconds. Connection objects and signals in values pages will update within 60 seconds. The Xenta 555 polling algorithm computes the optimum poll rate for each signal, therefore if the sum of the poll frequencies exceeds the available bandwidth at any particular time, the lower frequency polls will be delayed. This has the effect of spreading the polls out over the available bandwidth and therefore optimizing performance. Signals on graphics pages and values pages are only polled when the page is being displayed in a web browser, however when a signal is required for logging, alarming or for a connection object, the signals are continuously polled at the configured poll time Web Page Updates Some examples of expected polling rates follow: - In addition to MicroNet network updates, web pages are updated at regularly intervals and this should be considered when analyzing the over-all performance; ten seconds should be considered typical for a web page update. However, polling performance is affected by the number of web clients and the number of web pages. If each web client simultaneously requests a different web page, each with a set of signals not currently being polled (for example, alarms), then the number of polled signals will increase substantially and therefore slow down the rate of web page updates. For this reason it is recommended that the number of web clients is restricted to three for a typical Xenta 555 network as described in the example given earlier. Due to a slightly enhanced Native Communications Protocol (NCP) and Attached Resource Computer Network (ARCnet)  employed by the 50 series controller a small difference between the 100 series and 50 series controller Packets/Min can be seen, these are indicated below. Xenta555 - MNMI NCP Polling 50 Objects 10 Polls/Sec 426 to 595 Packets/Min MN620 526 Packets/Min MN650 567 Packets/Min Xenta555 - MNMI ARCnet Polling 50 Objects 10 Polls/Sec 426 to 595 Packets/Min MN620 484 Packets/Min MN650 495 Packets/Min Xenta555 - SNP 1200 Polling 50 Objects 2.5 Polls/Sec 169 to 174 Packets/Min Xenta555 - SNP 4800 Polling 50 Objects 7.5 Polls/Sec 398 Packets/Min These times are the averages found during testing, these figures will be affected by the following: - 1. The amount of controllers on the LAN (The Xenta 555/731 carries out some background polling an each controller for online and null output status). 2. The controller type has a small bearing on the polling rate per second. 3. Quality of the communications wiring.(poor wiring or incorrect cable specification can cause errors and re-tries) 4. Quality of the controller wiring, particularly with ARCnet installations. (Unscreened inputs ETC can result in noise reaching communications cable causing errors). 5. With the Xenta 731 particularly a high level of Menta programs ETC can cause time delays if the Xenta processor struggles to process all the information in good time. Further information can be found in the TAC Xenta 555 Supplement Manual.

Issue When trying to install TAC Vista and running the installation file the only option available in the installation wizard is to uninstall TAC Vista. Product Line TAC Vista Environment Vista server Cause A registry key which is not taken away when uninstalling TAC Vista is indicating to the installer that Vista is already installed. Resolution NOTE: Serious problems can occur if you modify the registry incorrectly. Make sure that you follow these steps careful. Open the Registry: go to Start > Run and type "regedit" Remove the folder for TAC Vista Server under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall The Vista folder will contain "TAC Vista Server" in the "Display Name" field and can be found by selecting each folder.

Issue The path to the templates and libraries is not documented Product Line EcoStruxure Building Operation, TAC Vista Environment Graphics editor Cause In order to use your own color and gradient templates and to copy component and snippet libraries you need to know the path to these files and folders. Components and snippets can preferably be managed directly through the graphics editor. Resolution In TAC Vista The libraries and templates are one and the same for all users: Colors and gradients: C:\ProgramData\TAC Graphics Editor\Brushes Components: C:\ProgramData\TAC Graphics Editor\Components Snippets: C:\ProgramData\TAC Graphics Editor\Snippets In SmartStruxure Each user has their own set of libraries and templates: Colors and gradients: C:\Users\%username%\Documents\StruxureWare\Graphics Editor\Brushes Components: C:\Users\%username%\Documents\StruxureWare\Graphics Editor\Components Snippets: C:\Users\%username%\Documents\StruxureWare\Graphics Editor\Snippets

Issue Is it possible to install TAC Vista Webstation on a PC that does not have Vista installed? Product Line TAC Vista Environment Vista Webstation 5.x.x Cause For security reasons some customers need to have TAC Vista Webstation installed on a PC located in the DMZ. The purpose of a DMZ is to add an additional layer of security to an organization's local area network (LAN); an external attacker only has access to equipment in the DMZ, rather than any other part of the network. Resolution TAC Vista Webstation must be installed on a PC where TAC Vista server is already installed. To resolve this you can install an empty Vista server on the PC and connect it to the Vista network together with the Vista servers already installed. After that you can install Webstation on the PC with the empty Vista server.

Issue Is it possible to use the TAC Xenta 102B device with room unit STR150? Product Line TAC Vista Environment STR150 TAC Xenta 102B Cause It is possible to use STR150 together with the TAC Xenta 102B device with system program 1.20 or higher. Resolution To use an STR-150 on a TAC Xenta 102-B controller, set nciAppOption bit 14.