Building Automation Knowledge Base

Issue Attempt to commission b3 device fails with error 'Device other' AS trace log shows error 'Invalid device instance". EXTRACT FROM TRACE LOG 2015-09-24 20:40:23.135 [1241912384] nsp.pin.BACnet Commission Canceled - Invalid device instance (AsyncCommands) 2015-09-24 20:40:23.142 [1241912384] nsp.pin.BACnet Command continuum.command.Commission failed. BACnet error 0x0 (AsyncCommands) 2015-09-24 20:40:23.144 [1241912384] nsp.pin.BACnet Command continuum.command.Commission failed: Device_Other (0xa0003) (AsyncCommands) Environment AS BACnet MSTP Cause The AS has detected a b3 device with the same serial number in the hardware folder. Resolution Associate the device in the hardware folder with the device that you are trying to commission by dragging the device in the hardware folder and dropping it on the device under the BACnet interface that is being commissioned. Note that the device's model numbers MUST be exactly the same in order for the association to succeed.

Issue How to get data from Rayleigh Instruments RI-78-80-C kWh power meters Product Line EcoStruxure Building Operation Environment Modbus RTU Interface Automation Server Continuum X-driver Cause The Rayleigh Instruments RI-78-80-C has a single 48bit Modbus RTU word available to be read (kWh) It does not respond with an exception when an incorrect register is requested (or a single 16bit part of the 48bit word requested) Only half of each 16bit registers within the 48bit word is used Thus Register address 0, 1 and 2 can have a value 0-255 (00 00 to 00 FF) only The value are actually in 1/100 kWh Reg2 0 to 255 (255 = 255/100 kWh)Reg1 0 to 255 (255 = 255 x 256/100 kWh)Reg0 0 to 255 (255 = 255 x 256 x 256/100 kWh) So if Reg0 = 3, Reg1 =167 and Reg2 = 59Then the reading would be(3 x 256 x 256 / 100) + (167 x 256 / 100) + (59/100)= 2394.19 kWh The value is in 1/100 kWh Reg2 0 to 255 (255 = 255/100 kWh) Reg1 0 to 255 (255 = 255 x 256/100 kWh) Reg0 0 to 255 (255 = 255 x 256 x 256/100 kWh) Example So if Reg0 = 3, Reg1 =167 and Reg2 = 59 Then the reading would be(3 x 256 x 256 / 100) + (167 x 256 / 100) + (59/100) = 2394.19 kWh   Resolution To read the three registers, Modbus Register Groups must be used within SmartStruxure, this ensure a single read is done for the 3 registers comprising the 48bit value. Then a program can be used to calculate the actual meter value. This device will not appear as online in SmartStruxure as the Device Online mechanism requires a response from a 16bit register read (this device does not respond with an exception when an incorrect register is requested and has no 16bit registers to read)   Download an example of Modbus Objects and Script. The below example script could also be atapted for Continuum Plain English Program Numeric Input ModReg0, ModReg1, ModReg2 Numeric Output kWReading Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100 Note This device may not operate correctly in v2.0 and v3.0 due to a change in the method of offline detection, but this is fixed in v3.1 Numeric Output kWReading   Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100

Issue The Enterprise Server enters a restart loop filling the hard drive with crash dump (dmp) files Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause This happens due to corrupt backup sets from AS being present. To make a quick check if this is the issue, rename the following folder replacing x.x with the version you have installed. C:\ProgramData\Schneider Electric StruxureWare\Building Operation x.x\Enterprise Server\db_backup\ASArchives If the ES starts after that, identify the faulty backup sets as described below. Resolution Browse to the AS backup folder (see above in "Cause") Detect backup sets not looking correct e.g. having a size of 0 KB Delete these backup sets   From version 1.7.0 and forward, these backup sets are automatically removed

Issue Public Signals, Inputs and Outputs in a Xenta are not accessible through Webstation Environment Webstation Xenta Cause The public signals are currently not objects but properties on a Xenta Resolution 1. Right click the Menta program under the Xenta, and click "Properties"   2. View "Public Signals", "Inputs" and "Outputs" and change if needed by clicking the three dots (...) next to the signal

Issue After upgrading a site, "Server is not compatible" is shown when accessing Web Reports. Environment Web Reports Cause This message is usually shown when the client (Workstation or Web Reports) used is not the same version as the server (AS or ES) you are accessing. However, in some cases after upgrading a site, this message can be seen even though the server you are connecting to is in fact the same version as the client. This is because the version of the client is cached in the server. As described in the upgrade guide, the Web Reports agent should be stopped during upgrade of the ES. If the agent was not stopped during the upgrade, you can get in a state where this message is shown. Resolution The resolution is to simply restart the ES.

Issue System configured with an AS, a number of IO modules and several power supplies, everything works fine BUT when viewing the IO configuration in the IO Management Tool the AS appears in the wrong slot. In the screen shot below the AS reports that it is occupyng slot #10 instead of slot #1, slot #10 is physically occupied by a power supply. No address shifted or black listed devices are reported and everything works fine. Environment Automation Server WS Cause A pin has been bent or otherwise damaged during installation of the AS The system does not report any problem because in this particular case the address that the AS assumed corresponds to a power supply, because power supplies do not report the slot they occupy. Eventhough everything is operating normally, it is recommended that the issue be resolved by removing the AS and identifying the root cause of the problem which could be in the AS itself or in the TB where the AS sists. As seen above, the problem in this case was a bent address PIN on the AS itself, the problem was resolved by making the pin straight and re-inserting the AS in its terminal base. Resolution The problem was resolved by making the pin straight and re-inserting the AS in its terminal base.

Issue When using the cascade menu from the SmartStruxure demo database it doesn't work in Webstation using HTML5, but works in Workstation. Environment TGML Webstation HTML5 Cause There is an issue in the script controlling the menu Resolution Fix the menu script as follows 1. Edit the graphic containing the menu 2. Locate the script in the menu component 3. Edit the script 4. Locate line 171 (approximately) 5. Comment line 171 and 176 (approximately) as shown below 6. Save the graphic and open it in Webstation       Note - This is only extra information and not needed Another fix that will also work, is to correct the script as shown below, but the easiest and safest is to apply the change above

Issue Failed to establish connection with server. (HTTPS) 1.5 Server version not compatible with client (HTTP) 1.5 Failed to establish connection with server. (HTTPS) 1.6 Failed to access the server, a network error occurred. (HTTP) 1.6 Environment StruxureWare Building Operation 1.5 and newer Cause Attempting to log into WorkStation for Project and you either do not have the Project Configuration Server installed or the Project Configuration Server is not running. Resolution Reboot the machine. Check that the Project Configuration server service is running.  Note: One other possibility is that you have a different instance of Projects Configuration server already running from a concurrent installation. (Example: You are trying to log into Projects 1.8.1 but you already have Projects server 1.7.1 running). This will cause a Failed to establish a connection with the server error.

Issue After a specific date, trend log values are no longer transferred to the report server.  In the table tbEventLogs, the column NumberOfRecords continously shows over 50000 Environment Web Reports Cause For a currently unknown reason, at some point a mismatch between index sequence numbers and time stamps has occured, and therefore the same log values are attempted transferred over and over again. Resolution The reporting agent needs to be set up to read more records to get over trouble 1: Open the file "SE.WebReports.StruxureWareReportingAgent.exe.config" located in the reporting agent installation directory. Use notepad or similar. 2: Edit the line containing "numLogTimeRecordToRead"  changing the value 5000 to 20000 3: Restart the agent 4: Wait until the column NumberOfRecords in the table tbEventLogs shows a number lower than 20000 5: Change the value back from 20000 to 5000 in the config file 6: Restart the agent

Issue After having discovered a b3 device attempting to download results in a failure. Error details show device as being offline. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server with b3 device on BACnet MSTP network Cause This issue can be caused by a missing serial number for the device. Resolution Check to see that the serial number of the device is set. This can be viewed by right-clicking the device and selecting Properties and then going to the Advanced tab. By default, the serial number is part of the Object ID and the BACnet name. You can extract the numeric portion then paste it into the Serial number field and then try to download again. The serial number can also be found on the tag on the device itself.

Issue Correct alarm routing configuration when using both Sigma and StruxureWare Building Operation together following a transition Environment Sigma and StruxureWare Building Operation transition Cause This article is to show the correct configuration when sending alarms to both the Sigma Client and StruxureWare Building Operation following a transition. Resolution In addition to the main Sigma Server add the ES server as a Server (node) on the Sigma network. We recommend using the actual ES server name. In the example below Server 101 is the Sigma Server and Server 102 is the ES   Manually add a dummy Sigma Client for the ES and assign the ES server to the client   Check the settings for the existing Sigma Server   Add both clients to the routesets to enable alarms to be sent to both servers. Download the routeset.rec and att.set files to all outstations

Issue Input points on BACnet devices displaying in a Graphic show the forced icon on the Graphic when the input is manually forced, not so for value objects such as Analog Value. Product Line EcoStruxure Building Operation Environment BACnet Automation Server Enterprise Server Cause The reason for this is that when a point such as an input is forced StruxureWare Building Operation automatically puts it out of service and when the input is unforced puts back in service, that is not the case for a value object. The screen shot below illustrates the problem, as seen, both the input point under a b3 (Ct1CwSTmp) as well as the analog value (CtCwSSpt) in the AS are forced but only the input is displaying the hand icon indicating the that object is forced. Resolution A work around is to create a PE Script program to set the out of service property to TRUE when the value is forced and to FALSE when the value is NOT forced. Please note that the program uses the value of priority 8 to determine whether the value object has been forced or not, if the Priority 8 is NOT NULL then the object has been forced, note that this presents a problem for binary objects as well as for the case where the analog object is forced to a value of ZERO as PE Script can't differentiate between NULL and zero. In the case at hand, the program is located in the Application folder under the BACnet interface of the Automation Server.

Issue Have some values being pushed to a BACnet Loytec L-VIS device via mirrored point in the AS, after the L-VIS screen is powered down/up the bound values are pushed on the next change, for analog value this does not present a big problem as they change frequently, but for binary values is a problem. Environment BACnet AS Cause Guaranteed transfer has not been configured on the binding. Resolution Set a transfer interval in 'Guaranteed transfer even if value has not changed' In the example below, the value will be pushed out once a minute regardless of whether it has changed or not.

Issue Automation Servers go OFFLINE Alarms received about duplicate device name and/or duplicate network identifier. Product Line EcoStruxure Building Operation Environment Enterprise Server, ES Automation Server, AS, AS-P, AS-B BACnet Cause In the BACnet interface duplicate information has been entered for the BACnet IP network for 2 or more Automation Servers. Resolution Make sure the BACnet IP network and broadcast address in the BACnet interface of the ES and all the Automation Servers  are set to a unique value and they match the IP address of the Server (AS, ES) You may have to physically disconnect the units from the network and then connect one at a time in order for Workstation to be able to communicate with the AS and change the configuration of the BACnet IP network.  

Issue When viewing a graphic (or other object requiring a Java plugin) in Google Chrome you get the message "This plug-in is not supported" where the graphic should have been shown Environment Webstation Xenta Server I/A Series G3 version 3.8.xx or earlier Cause Google Chrome has disabled Java in version 42 and above Resolution 1: Open Google Chrome 2: In the address field, enter the following: chrome://flags/#enable-npapi 3: Click on "Enable" to enable the feature so it looks like this 4: Click on relaunch to restart Chrome   More information from Java's web site

Issue Cant login to webstation Loginpage for webstation Environment Vista webstation Cause Mostly  caused by that another process is using the same port as webstation do Resolution Run the command netstat -aonb | find ":80" in the command prompt to see what process PID is taking the port 80, If Vista is using another port change 80 to what port you use. A common scenario is that it is the TAC Vista SmartStruxure interface that is taking the port, and that after a reboot, the interface starts up before the IIS. Change the port used in the interface to something else

Issue Newly added Automation Servers do not communicate correctly with other devices. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 StruxureWare Building Operation 1.6 Communications Tab Cause An existing and working site has been extended by adding two new Automation Servers, these servers do not respond to Lead/shadow functions and only show the Enterprise Server in their "Communications Tab" Resolution A system is installed, and the Enterprise Server port numbers are set as required. Automation Servers are then added, and in the communications tab for the Enterprise Server and Automation Servers, all devices are seen.   If the Enterprise Server port number is then changed, things appear to work as normal, but If a new Automation Server is added to the system, it appears to attach correctly, but only the Enterprise Server details are shown in its communication tab. Selecting to "Repair server communications" does not correct this.     To resolve the issue, it is necessary to select the Enterprise Server, and in it's communication tab, change the port number to the number set in the Software Administrator.     Repair server communications, can now be used to update the Automation Server.  

Issue In Continuum the process of disseminating the communication settings (IP address etc) of a controller/Cyberstation to all the peer controllers on the network is accomplished via the 'TEACH' functionality. What is the equivalent of the 'Teach' in StruxureWare Building Operation? Environment Enterprise Server Automation Server AS ES Cause Documentation Resolution In StruxureWare Building Operation similar functionality is accomplished via the ES's 'Repair server communication' feature Right click on the ES and select 'Advanced->Repair server communication  

Issue What are the currency units 1-10? Environment StruxureWare Building Operation site Cause When adding a unit to a value, you have the choice of Currency units. Currency units 1 through 10 are not defined. Resolution Using Workstation units, Currency1…Currency10 BACnet specific and to be used in BACnet devices rather than in the StruxureWare Building Operation system. These currency units have absolutely nothing to do with money (US dollar $, GBP £, Euro €, etc.) Currency units (1-10), are to be able to translate BACnet units using StruxureWare Building Units. Basically, if a site encounters a BACnet device which is using one of those units, Building Operation needs to be able to convert it to something displayable in Building Operation. The main reason they are there is so Building Operation can comply with the “BACnet workstation” requirements. In most cases the customers need for setting a currency unit to a value could be solved by simply adding the label containing the currency symbol after another label stating the value itself into a graphic.

Issue Filtering Alarms in StruxureWare Building Operation to show only I/NET alarms Product Line EcoStruxure Building Operation, TAC INET Environment I/NET integrated to StruxureWare Building Operation version 1.9 and older Cause Users may wish to only view alarms from the I/NET system Resolution Filter for All I/NET Alarms: Create an alarm View Click on the Filter Object Add a condition to Filter by Type Select the Type 'INET Alarm Record' Click OK Filter for I/NET Alarms from a Specific Link Create an alarm View Click on the Filter Object Add a condition to Filter by Source Type */INET Interface/LL where LL is the link number of the desired link. Note: If the INET interface on your server is not the default name, the name must match yours exactly. Click OK