Issue
The Enterprise Server enters a restart loop filling the hard drive with crash dump (dmp) files
Product Line
EcoStruxure Building Operation
Environment
- Enterprise Server
- Automation Server
Cause
This happens due to corrupt backup sets from AS being present.
To make a quick check if this is the issue, rename the following folder replacing x.x with the version you have installed.
- C:\ProgramData\Schneider Electric StruxureWare\Building Operation x.x\Enterprise Server\db_backup\ASArchives
If the ES starts after that, identify the faulty backup sets as described below.
Resolution
- Browse to the AS backup folder (see above in "Cause")
- Detect backup sets not looking correct e.g. having a size of 0 KB
- Delete these backup sets
From version 1.7.0 and forward, these backup sets are automatically removed
