Issue Getting an error when trying to launch Run_RunBioAdmin. Unhandled exception has occurred in your application. If you click Continue, the application will ignore and attempt to continue. I you click quit the application will close immediately.  InvalidArgument=Value of '255' is not valid for 'SelectedIndex'.  Parameter name: SelectedIndex. Environment Continuum 1.94 and above. Cause The database got corrupted and needed to be cleared out and restarted. Resolution To resolve this the following steps need to be done: Open up SQL Connect to the db and then Continuumdb Open up the Tables and expand it Look for VStationSysConfig Run a query to delete the rows in it and then restart VStation again.

Issue When editing a Script program, it seems that the Script editor is opening and the Script editor icon is shown in the task bar, but the editor is not visible Product Line EcoStruxure Building Operation Environment Script editor Cause At some point, the Script editor has been opened on a secondary monitor connected to the PC. The last location of the editor is saved in a setting file, and when opening the editor at a later stage not having the secondary monitor, the editor will open outside the visible area. Resolution With a text editor, edit the user.settings file located in: %appdata%\Schneider Electric StruxureWare\Script Editor\1.6.1.5000 (In this case it's for version 1.6.1.5000) In the top, locate the entry "Left" and change what ever value is written to 0 In the top, locate the entry "Top" and change what ever value is written to 0 Save the file

Issue After Launching Continuum and entering the user name and password, the logon screen is never dismissed and the logon process never completes. Looking in the Windows Task Manager the ACCVideoRecordingSrvc.exe process is consuming about 25% of CPU and its memory consumption keeps increasing indefinitely. Forcing the ACCVideoRecordingSrvc.exe process to end, allows Continuum to complete the logon and operate normally. Product Line Andover Continuum Environment CyberStation Cause The cause of the problem remains unknown, it is suspected the some custom protection software on the PC is behind the issue. Resolution If the site is NOT using video (no video integration) a workaround is to disable all video functionality at the Workstation as shown below.  

Issue WorkPlace Commissioning Tool configured for BACnet IP is unable to discover MNB MS/TP devices connected to an ENC Environment I/A Series G3 Enterprise Network Controller BACnet Integration Cause The ENC station's BACnet routing is not enabled. Resolution In the G3 station, navigate to BacnetNetwork > Bacnet Comm > Network. Check and ensue that 'Routing Enabled' is set to true. 

Issue In the conversion log when upgrading database, the following warning is logged: Invalid value for ProgramID in the object, "~/LonWorks Local FT-10 Interface/Your Network/Controller Name/IO/IO Module Name". The default value has been applied. Product Line EcoStruxure Building Operation Environment AS Device administrator Cause TAC Xenta IO modules of the model 411/421 does not have an application ID populated in the properties. All other IO modules do. The upgrade sees this as missing information. Resolution You can ignore this if the module is a TAC Xenta IO 411/412.

Issue When editing a TGML error A generic error occurred in GDI+ appears Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista StruxureWare Building Operation TGML Graphic editor Cause This issue occurs after you install security update 3045171. You experience a crash when you use Windows GDI+ to create text outline-based path objects on a computer that is running Windows 7 Service Pack 1 (SP1) or an earlier version of Windows. Resolution Download the patch below from Microsoft https://support.microsoft.com/en-us/kb/3065979 It has been noted that this patch do not solves all the issues, if you still have issues with other applications uninstall the security update KB3045171.

Issue Logging on to IPM from the web and the default password is not recognized. An error comes up saying Invalid user. Product Line EcoStruxure Building Operation, TAC INET Environment StruxureWare Building Operation, I/Net Cause The default password can be used on the I/Net side but it is not being recognized when logging in from the StruxureWare IPM. Resolution To resolve this issue, the following step needs to be followed: From the original installation folder, find and unzip the Sboscripts.zip from ‘\InetWeb\UpdateScript' folder. Follow the SQL patch delivery process of I/Net. Run 'Sboscripts.exe' on a DOS prompt. Enter the SQL Server Instance name and login credentials for the script to run If the SQL Serve Instance name is not known, open up DBCreate and it would be displayed on the editor, more than likely it would be 'SQLEXPRESS" or blank per the INetDB Configuration. Once the script is complete, launch StruxureWare and enter the default passwords again and it should allow you to successfully log into the program.

Issue All numerics for the Wireless Integration are in Alarm and unable to be cleared out of the Active Alarm View Window. Environment Continuum Aperio Integration Cause All numerics generated an Alarm that shows up in the Active Alarm View Window and it is unable to be cleared,the numeric themselves are back to their normal state and the door functions normally. Possibly system glitch with power but the user needs to have rights to clear out the ActiveAlarm View from the Alarm Event Window. Resolution To resolve this the following steps need to be followed: Log on to the System, select the Controller that the X Driver is connected to Right Click on the deivce and send to Controller Once completed and all Individuals have been downloaded Open the Global Config Numeric for the X Driver and change its current value to 1 then apply Once it changes itself from 1-2 after clicking on the refresh button, this indicates that the device is back online. Read a card and verify that al functions have returned normally again.

Issue Is there a way to restrict user access to WebStation but still allow access to the system through Workstation? Environment Workstation WebStation StruxureWare Building Operation v1.6.1 Cause Requirement to limit access to Enterprise or Automation Servers through Workstation only and to stop users from being able to access the system through WebStation. Resolution User or Group security does not allow for this type of restriction. One method may be to use a Firewall in front of the AS to restrict what/who is able to connect.

Issue After upgrading, the AS is offline in LonMaker. An attempt to commission the AS results in an error shown: "The new program interface does not match the previously defined program interface". Product Line EcoStruxure Building Operation Environment Automation Server Externally Managed LonWorks Network LonMaker Cause There has previously been issues with the structure of the XIF created by the AS. This is corrected in newer versions, but as a result the XIF previously loaded in LonMaker will be different from the actual content in the AS. Resolution Replace the AS in LonMaker uploading the XIF file again from the AS.

Issue ACCDataService.exe in ITP.DLL crashes when any function is calling another function. Product Line Andover Continuum Environment Continuum 2.0 Plain English Cause A PE Function is called from within another PE Function. Resolution To resolve this issue the following steps need to be followed: Do not call up a PE function from within another PE function. Copy the script code function from the second function and put it directly into the first function.

Issue At what height can the LON Multi-Sensor LA-21 be mounted and still be effective? Environment Field Devices Lon Sensors Cause  The manual states ranges at a mounting height of 2.5m but does not specify a maximum height. Resolution The LON Multi-Sensor LA-21 (MTN880541) cannot be used for mounting heights above 3 m because the sensitivity will be reduced too much. At a mounting height of, for example, 12 m the device will detect almost no movement.

Issue Who to contact for Continuum - Easy-Lobby integration support.  Environment Continuum Security Cause Unsure of who to contact for Continuum - Easy-Lobby integration support.  Resolution The Continuum - EasyLobby integration is supported directly by HID - EasyLobby.     For sales or technical support: EasyLobby support email is support@easylobby.com . U.S. support phone number 866-607-7339 (option 8). International support phone number: +1-949-732-2000, option 3, then option 8.   If you have EasyLobby sales questions, or need a quote or a web demo, please call 781-455-8558 or contact jmooradian@hidglobal.com, jmurzycki@hidglobal.com, vrowan@hidglobal.com or your HID sales rep If you need EasyLobby technical support, please contact support@easylobby.com or call the HID tech support line at 866-607-7339 and select Option 8 If you are placing an EasyLobby order, please resend it to easylobby-sales@hidglobal.com or fax it to 781-455-6766 If you have questions about the status of an order already placed, please contact Customer Service vrowan@hidglobal.com, kzarrow@hidglobal.com If you have questions about adding a feature or doing custom engineering, please contact Product Management nwahlander@hidglobal.com

Issue Correct Boot Up sequence for I/NET Enterprise Server Level Integration to StruxureWare. Product Line EcoStruxure Building Operation, TAC INET Environment I/NET to StruxureWare Enterprise Server Level Integration Cause Sites which are recovering from a power failure are are using Remote Client with I/O may have certain failures within the system. A site where I/NET works on the local PC but devices seem offline from the Enterprise server may have had the Enterprise Server Start before the I/Net I/O Server A site where I/NET points can be controlled from the ES, but messages are not received by either the ES or I/NET AMT may have had the SQL server start after the ES or I/NET IO Server started. Resolution Restart the SQL Server or Server PC Restart the I/NET I/O Server and ensure it is running as a service Restart the Enterprise Server In order to add the I/NET I/O Server as a dependency for the Enterprise Server use the command prompt line below. Be sure to change the 1.X to reflect the current version of SBO installed. Open the Command prompt Enter the command: sc config "Building Operation 1.X Enterprise Server" depend= inet7iosrv

Issue I/NET action messages are triggering audible alarms AMT is not functioning as expected for points that have action messages associated with them. Environment I/NET Cause As a best practice, I/Net action messages should be masked and grouped the same as the point which is triggering the message. When this is not done, AMT gets harder to manage. Resolution Edit the Resident I/O configuration of  the point which is triggering the event action. Note the Distribution group and Mask Edit the Event Action that is being triggered. Ensure that the Event Action has the same masking as the Resident I/O point.

Issue I have package units with point count that exceeds the SE78600 capacity, can I simply add the SEC-TE in order to complete I/O points requirements? Environment SEC_TE MPM SE8600 Cause Unfortunately, the SEC– TE can’t be used as extended I/O modules with the SE8600 however; you may use SEC-TE with the MPM-UN. Resolution SEC – TE can not communicate directly with the SE8600. However you can use the SEC-TE with the MPM-UN.

Issue UI-8-10 input reads only 5 volts dc  when dip switch is set for 10 volt input. Environment UI-8-10 Input Cause Improperly configured input. Resolution Page 40 of IO Module System Reference Guide states.  The 0-10V range allows connection to signals up to 10.00V. In this mode the circuit actually uses the same input measuring circuit as the 0-5V range, however, it divides the voltage present by two thereby limiting the internal circuitry to 0-5V. When you read a 0- 10V input the actual reading will be 0-5V. You must adjust your readings for the higher range via formula. This is accomplished by applying a conversion factor to the reading. When creating a 10V InfinityInput, set the Conversion to ElecValue * 2.   When using the 10V mode be sure to set the Reference resistor switch to Off.   Note: Setting the Reference Resistor enable switch to ‘ON’ and setting the Range to ‘10V’ is invalid. Switching to 10V inputs dramatically lowers the impedance of the input to 4.4 KΩ.

Issue Moving a Converted I/NET graphic for the ES level integration of I/NET to the AS level of Integration to I/NET Environment StruxureWare TGML I/NET Cause As sites expand, controllers that are currently integrated to StruxureWare using the Enterprise server may be connected to the USB interface to the Automation Server.  It is possible for these relocated controllers to continue to use the same graphics. Resolution Recreate the exact folder location of the graphic on the AS. For Example, if the graphic is currently on the ES\INET Interface\INET Graphics folder, the user should create an INET Interface\INET Graphics Folder on the AS Copy the Graphic on the ES Paste the Graphic on the AS Clean up any bindings.  Any I/NET objects that were re-named after the initial conversion may need to be manually re-bound. Links between graphics may also need to be re-bound.

Issue L1 Biometric Reader not accepting default Custom Format. Environment Continuum version 1.9X and above. Cause L1 Biometric Reader sometimes does not accept the default custom Wiegand format created in the integration program. Resolution To resolve this issue, the following steps need to be followed: Follow the documentation on the Integration as it works most of the times. In the event it does not work, use the Secure Admin to select the default Wiegand 26. Recommission by clicking on the Commission Tab and click on the Refresh  Button. Additionally a Custom Weigand 26 Format can be created and selected as well as seen on page 54 of the integration manual.

Issue Unable to communicate to a PIM Environment Continuum version 1.9X and above. Cause Wrong PIM Type Resolution For a Schlage integration, the PIM required is the RSI version, not the VBB version, which is used for a Vanderbuild System.