Building Automation Knowledge Base

Issue Datasheets indicate that the SE7200F5545P is compatible with the SED-WIN-P-5045 but changes in the switch are not being recognized by the SE7200.  Environment SE7200 wireless version Cause The SED-WIN wireless window switch was confirmed, as of the date of this article, as NOT compatible with the SE7200 controller model. Compatibility will be available at a later date. Resolution If necessary, use the VT7200F5014P-2624 controller with the SED-WIN-P-5045.  This controller has a Honeywell cover but it's functionally equivalent to the SE7200F5545P.  Just swap covers.

Issue WebPinpoint will not install or error finding WebclientPinpointSetup.cab Environment WebClient WebPinpoint Cause Partial WebPinpoint installation or WebClientPinpointSetup.cab is not located in the expected folder. Resolution 1. In the browser machine look in control panel program and features, if you see WebPoinpoint is the list of programs when it is already installed, if you suspect the installation is no right then unistall Webpinpoint then try to open a Graphics which will cause the Webpinpoint installation to run again. 2. If WebPinpoint istallation can't locate the installer then go to the machine where the Web Server Continuum software was installed and... a) Look in C:\Program Files(x86)\WebServer\Redist, there should be a file called WebClientPinpointSetup.CAB if the file is not there you need to locate it on the machine and copy it to said folder.

Issue Invalid Attempt on Card Read Environment Schlage Integration with Continuum version 1.94 and above.. Cause When an ABA card is read on an ABA reader using the X-Driver,connected to a WRI (Wireless Remote Interface) an Invalid attempt is displayed in the Live Events Window. This is because the leading 0's are not being recognized by the driver. Resolution To resolve this there is a rotary switch on the reader itself that needs to be turned to #3. To do this, follow these steps: Remove power or unplug the power source. Slide the reader off the mounting kit. Using a small screw driver, gently pry the circuit board off the reader assembly The switch is a small rotary knob with numbers displayed on it. Using the screw driver, gently turn the dial to #4, this allows the reader to display all ABA digits, plus 10 leading and trailing 0's, as well as clock & data output. Once finished, reassemble the reader and verify functionality. NOTE: Make sure the ABA card is being swiped in the correct direction unless the reader supports card swipe in either direction (not all readers supports this).

Issue Web client does not display ActiveX graphics. Environment web client Graphics to not display. Cause The Sigma web client has been loaded and is the correct version, but when the web client is run, the display shows "Error" Resolution After investigation it was found that Java had not been installed on the PC. This must be installed for the Sigma ActiveX graphics to function correctly. Having installed Java, the Sigma web client must be reinstalled. If during the installation the web page shows a script, then you must add the site to the "Compatability View Settings" in Internet Explorer.

Issue In Dataview and Dynaview, the am or pm is not shown when the time is after 10am to 12am or 10pm to 12pm when crosshairs is used on a graph Environment Sigma 4.08 Cause In Dataview and Dynaview, the am or pm is not shown after 10am or 10pm when crosshairs is used on a graph Resolution The workaround is to use the 24hr clock. Goto Control Panel > Region and Language > Formats and change the Short Time and Long Time to a format that does not have 'tt'.

Issue All Script programs in the AS have status unloaded. How do I get them working again? Environment Struxureware Building Operation 1.5. Cause A script program had an output binding that was linked to a PVR block in a Function block program. It looks like on the server boot up, the script engine tries to start up before the function block engine does and when an output of a script sees that the binding is null, it throws an exception and shuts down the script engine. This only seems to be a problem when binding a script programs output to any PV type in a function block program. Resolution  Bind to a Numeric output instead of a PVR block in the function block program.

Issue A job site is being retrofitted for SmartStruxure. It currently uses Network 8000. When the GCM is removed, the existing MicroFlo II controllers must control individually until a SmartStruxure AS is ready. Can the EMSCO attribute be used to switch to local control until the AS is online? Product Line TAC IA Series Environment Network 8000 MicroFlo II controller Cause Standalone control requirements Resolution From the MicroFlo II Engineering Manual (F-23119): EMS CONTROL [EMSCO] * default = OFF If this input is ON, the MICROFLO II controller will operate from the GCM's setpoints. If this input is OFF, the local setpoints are used. If the input goes ABNORMAL or NOT ACTIVE the controller will treat it as an OFF. Under typical operation, EMSCO is ON and setpoints from the GCM are used. The moment it switches to OFF (ie: loss of communication to a GCM), the local setpoints will be used. At this job site, ensure the local setpoints are identical to the GCM-based setpoints so that when the GCM is removed and EMSCO switches to OFF, the MicroFlo II continues to control. This will provide temporary control until an AS is brought online. There are other 'EMS'-based attributes that should also be reviewed depending on how applicable they are to VAV control at a job site. See the engineering manual for more information.

Issue After changing the sa password in SQL Server Management Studio, subsequent logon attempts fail. Environment SQL Server 2008 Cause It appears that SSMS retains the last saved password in its cache when the Remember Password checkbox is selected, even when the new password is entered into the password field. Resolution Deselect the Remember Password checkbox and login to SSMS. 

Issue Does the Niagara R2 Transition Tool convert graphics? Environment Niagara R2 StruxureWare Building Operation Cause Product inquiry Resolution The tool does not convert graphical images.  It does convert bindings to inputs of a GxPage.  See the R2 Transition Guide (F-27835) for more details.  An excerpt from the guide follows: 3.4.3 GxPage The TAC I/A Series R2 GxPage object is converted to a Building Operation Graphic object. The converted Graphic object contains a Dynamic Text object for each dynamic Gx object at the coordinates of the corresponding Gx object from the GxPage. The Dynamic Text objects in the Building Operation Graphic are named to match the corresponding Gx objects from the GxPage. Graphical images from the GxPage are not converted to the Building Operation database. Bindings to inputs of the GxPage are converted to the Building Operation database as links to the corresponding Dynamic Text objects within the converted Graphic.

Issue Niagara R2 Transition Tool list of R2 Functionality that transitions and does not transition Product Line EcoStruxure Building Operation, TAC IA Series Environment Niagara R2 StruxureWare Building Operation Cause Quick Reference Resolution From page 15 of the R2 Transition Tool Guide (F-27835): TAC I/A Series R2 Functionality That is Transitioned Certain functionality is transitioned to Building Operation: Common control functions BACnet/IP network BACnet MS/TP networks 1 and 2 BACnet MS/TP networks 3 and 4 as routed networks BACnet device objects BACnet shadow objects Container and object tree structure LonWorks Service LonWorks networks LonWorks device objects V2.x Standard MNL LON devices V3.x Standard MNL LON devices V4.x Standard MNL LON devices and associated application files MNL-800 LON devices and associated application files R2 Local LON Device SNVTs Many type conversion, LON multiplexer and demultiplexer objects IbsASDNetwork Service ASD network ASD Device objects TAC I/A Series R2 Functionality Not Transitioned Not all UNC functionality can be transitioned to Building Operation. This functionality is listed in the Objects report. Functionality that is not transitioned includes: BACnet Ethernet network User accounts Address book Security Trigger mechanisms TRIPL program object runtime Object bundling Command objects Right-click commands Communications other than BACnet, ASD, or LonWorks Configurable routers and repeaters LON manufacturer specific control and conversion objects External LON Network Management Tool support UNC physical points (UNC-410 NDIO)

Issue Bindings on every I/NET point in a converted graphic show the Server 1 instead of the correct server name Environment StuxureWare Building Operation Workstation I/NET 2.42 or higher Cause The INET Interface path parameter set in the Export INET Graphics to TGML converter does not revert to default after each conversion.   If the parameter is set to: /Server 1/INET Interface All binds will use that path even if the Server is named 'Building 1' Resolution OPTION 1 - Reconvert Graphics Change the INET Interface path to reflect the correct location. The most common is: ~/INET Interface The '~' symbol points the remainder of the path to the Server that the user is logged into during the import. If the user is not logged into the correct server, this may cause errors. INET Interface is the default name of the I/Net Interface but can be changed. For a site where the I/NET interface is named 'INET' and the Server is name 'Enterprise Server' the INET interface path could be set to: /Enterprise Server/INET OR ~/INET Option 2 - Change Server Name If every path on the I/NET interface references the incorrect server name: Change the Server Name to match the bindings Verify that the bindings now function with the matching Server Name Change the Server Name back to the desired name. The bindings should follow the name change.

Issue Does the MNB-1000 have a point archiving feature? Environment MNB-1000 (all firmware revisions) Cause Field request (for troubleshooting) Resolution The MNB-1000 does not come with any point archiving features.  That would have to be provided at the network level (i.e. SmartStruxure AS).

Issue Do any of the SmartStruxure Lite room controllers come with a morning warm-up cycle? Environment SmartStruxure Lite SE8x000 SE7x00 Cause Spec requirement Resolution None of the room controllers come with morning warm-up.  It would have to be provided at the network level (i.e. Automation Server).

Issue Want to make a phone call and send a voice message when in an alarm condition. Environment Alarm actions, ES, AS Cyberstation b3 controllers Cause There is no option within SBO or Cyberstation to record or send a voice message on alarm. Resolution To send a voice message when an alarm conditions is detected a third party Autodialler will be required. Autodiallers are available as add on's to the security alarm panels, they have digital inputs that when active can make a call to one or more numbers and send out a pre-recorded voice message. The products are usually sold for a specific country with the appropriate telecoms approvals for the location. An example of this type of product is: http://www.coopersecurity.co.uk/products/productsindex.aspx?intProductID=209&intTab=0   Within the controllers Script or Plain English programming the alarm condition can be detected and a digital output relay switched to trigger the autodialler to make the phone call.

Issue Cannot download the log file through Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Feature not implemented Resolution To download a copy of the log file, you can type the following in the address bar of your browser, given that the MPM is powered up and accessible. 10.50.80.3/root/log.dat     (assuming the MPM's IP address is set to default 10.50.80.3)

Issue No Access events reported by controller on list view, event view or door access event tab, AccessLog has value of 0 Environment CyberStation ACX2 NC2 Cause The Access Server system value was set to an incorrect value. The value should be either... 1. CyberStation id value (191-254) to enable remote validation 2. The same as the ACCId of the controller. (to disable remote validation) In the case at hand the AccNetId of the ACX5740 was 19 but the AccessServer was set to 48. Resolution Set the AccessServer system variable to the correct value.

Issue Cannot establish CANbus communication between MPM controllers.   Environment MPM controllers, any version Cause The CANbus trunk is missing the end of line resistors on the two end MPM controllers.  Each of the MPM controllers which are at the end of the CANbus trunk must have an 120 ohm resistor installed. Resolution Install a 120 ohm resistor at both ends of the CANbus trunk.

Issue Unable to use Windows domain login to WebReports. Environment StruxureWare Building Operation WebReports Cause Windows domain login is not currently a feature that can be used with WebReports. Resolution The use of Windows domain login to WebReports has been entered as a future enhancement request but it is not currently assigned to a version.  UPDATE: As of EBO 2.0 the change request has NOT yet been implemented.

Issue Cannot discover wireless devices in MPM controller. Environment MPM controllers, any version Cause The Pan ID was set correct under the ZigBee Configuration property.  However when viewing the Pan ID setting under ZigBee Configuration, the Pan ID entered in the Settings box does not match the one displayed in the Current Configuration box.  The Zigbee Configuration Pan ID has somehow become corrupted. Resolution Reboot the MPM controller.  If a reboot does not clear the issue then the controller will have to be restored to factory default settings.  - Backup the MPM controller and then restore the MPM back to its original factory setting.

Issue Having trouble getting the stand-alone system to start-up Environment SmartStruxure Lite Multi-Purpose Manager Cause Communication between the SEZ7656 (Master) and one or multiple SEZ7260 (Slave) cannot be established Resolution 1 - SEZ7000 BACnet network commissioning (quick start-up) :   SEZ7656(E,F,H,R)1000B                       Rooftop controller: 1.  Press & hold (MENU) key until you see "Pswrd Set" 2.  Press (NO) to go to next parameter 3.  Leave "RTC MAC" to (4) 4.  Change "RTC Baud" to (38400) then press (YES) 5.  Press (NO), press (MENU), "Exit Menu" press (YES) 6. Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the rooftop controller   Reference manuals:            II-SE7000-SEZ7656E-A4.EN.4.2013.v1               II-SE7000-SEZ7656F1045B-A4.EN.4.2013.v1               II-SE7000-BNETRTU-A4.EN.4.2013.v1     SEZ72(60)x5000B                                 Zone thermostats: 1.  Press & hold (Override) key until you see "Pswrd Set" 2.  Press (Override) to go to next parameter 3.  Set “Zone MAC” to 11 on the 1 st thermostat, then 12, 13, … 4.  Change "Zone Baud" to (38400) on all thermostats 5.  Leave Get From at (255) 6.  Leave "RTC MAC" to (4) on all thermostats 7.  Let the thermostat reset 8.  Within a minute the thermostat will display the outside air temperature, this confirms communication with RTU controller (OAT sensor must be connected to the RTU controller) 9.  Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the zone controller   Reference manual:              II-SE7000-SEZ7260X-A4.EN.4.2013.vi   ----------------------------------------------------------------------------------------------------------------------------------------------   SEZ7000 ZigBee network commissioning (quick start-up) :   SEZ7656(E,F,H,R)1000W                      Rooftop controller: 1.    Press & hold (MENU) key until you see "Pswrd Set" 2.    Press (NO) to go to next parameter 3.    Leave "RTC MAC" to (4) 4.    Set “PAN ID” to (1) 5.    Change "Channel" to (15) 6.    Press (NO), press (MENU), "Exit Menu" press (YES) 7.    Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the rooftop controller   Reference manuals:            II-SE7000-SEZ7656E1045W-A4.EN.1.2013.v1                II-SE7000-SEZ7656F1045W-A4.EN.4.2013.v1                II-SE7000-WRTU-A4.EN.4.2013.v1     SEZ72(60)x5000W                    Zone thermostats: 1.    Press & hold (Override) key until you see "Pswrd Set" 2.    Press (Override) to go to next parameter 3.    Set “Zone MAC” to 11 on the 1 st thermostat, then 12, 13, … 4.    Set “PAN ID” to (1) on all thermostats 5.    Change "Channel" to (15) on all thermostats 6.    Leave “Get From” at (255) 7.    Leave "RTC MAC" to (4) on all thermostats 8.    Let the thermostat reset 9.    Within a minute the thermostat will display the outside air temperature, this confirms communication with RTU controller (OAT sensor must be connected to the RTU controller) 10.   Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the zone controller   Reference manual:              II-SE7000-SEZ7260X5x45W-US.EN.4.2013.v1   ----------------------------------------------------------------------------------------------------------------------------------------------   2 - SEZ7000 Troubleshooting :   Com Lost:       BACnet/ZigBee:                        Ensure RTU and Zone thermostats are compatible:             - Old models:                            SEZ7656(B)1000x only work with SEZ72(00)x5000x             - Current models:                      SEZ7656(E,F,H,R)1000x only work with SEZ72(60)x5000x   Ensure all thermostats have a unique MAC address.  If "RTC MAC" = 4, none of the Zone thermostats can use Zone MAC = 4     BACnet network wiring: -Daisy-chain only, no "T" connections -Use (+) and (-) terminals only, never use (REF) terminal -Use 2-22 low-capacitance shielded communication cable, attach shield at every junctions, tape and push back in the wall, only ground one side of the network -Install End-Of-Line, 1/4 watt, 120 Ohm resistor on both ends of network, install across (+) & (-) terminals)     3 - SEZ7260         FAQ's Q.   I only have access to the first few configuration parameters in the SEZ7260 zone thermostats. A.    Set "Get From" parameter to 255.   Q.   Some SEZ7200 don’t display outside air temperature. A.    If the thermostat display doesn’t scroll then set “Menu Scro” parameter to (On). The thermostat should scroll “Room Temp”, “Occupied”, “Out Temp” if Out Temp is missing then this thermostat doesn’t communicate with the RTU controller.  Verify the wiring and the network parameters.   Q.   Some SEZ7200 display outside air temperature at 0°F and this is not the right temperature. A.    This thermostat is randomly loosing communication with the RTU controller. Verify the wiring and the network parameters.   Q.   Floating damper does not open or close A.    This is probably cause the Common of the damper actuator is wired to Zone thermostat “24 Com” terminal, it should be wired to “24 Hot” since BO1 & BO2 terminals are switching Common.   Q.   BO5 reheat baseboard output doesn’t work. A.    Look at parameter “BO5 OALK” if outside air temperature is warmer than 32°F (default) then the output is disabled.  Look at “RehtConf” parameter.  Using a short wire, jump the BO5 – BO5 terminals, if the baseboard still don’t work then it’s something else, not thermostat related (wiring, relay …)   Q.    Can I use 24 Vac from another transformer (duct heater, baseboard relay …) on BO5 output? A.    Yes BO5-BO5 is an isolated triac contact, it can switch 24 Vac from another transformer.