Building Automation Knowledge Base

Issue Having difficulties determining which firmware/hardware version supports which feature. Some of main questions are: Is an SE8000 compatible with an MPM's firmware Can zigbee NYCE sensors be paired with MPMs Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Ex. Viconics branding VT8000 Series Cause Firmware versions are frequently updated to introduce new features Resolution   Room Controller Firmware Zigbee-Module Application MPM's Firmware Comments Lua4RC 1.0.7 N/A 2.13.4 and up A script must be uploaded via BACnet or USB cable in order to view the "LUA" Menu. ZigBee NYCE Sensors 1.0.6/1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8650   1.2.0 051 - 0131R06 and up 2.17 and up   SE8600   1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8300/ SER8300 1.0.7 051 - 0131R02 and up 2.12.4 and up No label on ZigBee Module 1.0.6 051 - 0131R02 and up 2.7.2 and up No label on ZigBee Module

Issue One graphic is not the same on the InVue client computer as it is on the InVue server.  InVue Viewer has been re-started on the client computer which initiates an automatic file transfer from the server.  But the graphic is still different.  How can the graphic be updated on the client? Environment InVue Cause The graphic is not considered a 'modified' graphic so it doesn't automatically transfer to the client computer. Resolution Open InVue Developer and modify the graphic slightly and then save it.  Use 'Notify Clients' under the 'Special' dropdown to propagate the modified graphic to the client computer.

Issue SmartStruxure Lite Demo Case SSSB-SK1 and SSSB-SK2 Environment SmartStruxure Lite Demo Case Cause The part numbers SSSB-SK1 and SSSB-SK2 are no longer available for sale.  Resolution There are currently no demo cases available for sale for the SmartStruxure Lite product range. You can purchase the products and build a demo case/kit. Contact you local Schneider Electric sales offices for assistance. 

Issue When converting a station from R2 v522 to v535 getting error: "Link is not valid: Link invalid for unknown reason". Environment R2 UNC and WPP Cause The v535 LonExtras jar is not correctly handling converting  links that reference SNVT type FlexSnvtTempSetpts. Resolution Download and Install the v532a LonExtras jars in WPP.   Convert the station successfully then install v532a lonExtras jar and the station in the UNC.

Issue Reading a card on a new door and getting an Invalid Attempt in the Events Window. Environment Continuum version 1.94 and above using the Aperio Assa Abloy integration. Cause Controller running an older version of firmware as well as the version of X Driver. Resolution To resolve the issue, the following steps need to be followed: Verify that the card being used is in the database and that it does have access to the necessary door. In Continuum Explorer Window, right click the controller, select open, verify that the firmware version for the NCII if older than 2.100035 and the ACX 57XX 1.101038, then upgrade to this version. The driver is now fully supported in the ACX5740/20 firmware version 1.100042 and NCII version 2.100041 available on the Exchange site. Right Click on Comm port 1 for the ACX 57XX and Comm 2 for the NCII and verify that the latest version of X Builder is running, which is Aperio2ndGen_100022. If you don't have this then please send an e-mail to the COE support group. Once all firmware have been upgraded and re-sent to the controller, retry the card again at the door. A Valid Entry should be given once the door has been opened.

Issue Replacing a card for an individual and it does not allow the user to get access to the Elevators. Environment All versions of Continuum. Cause The Elevator string has to be activated for the new card and disabled for the old one. Resolution To resolve this issue the following steps need to be followed: Open up the Personnel Manager for that user and change the card number to 0 then apply to save. Now open up the Elevator Template and give no access and save. Open up Personnel Manager again, put in the new card number and save. Open up Elevator Template again and give access, then save.

Issue Can WorkPlace Tech operate on a pc with a local Windows account not assigned administrative privileges? Environment WorkPlace Tech 5.8 Cause A customer wants to assign non-administrative Windows accounts to the maintenance staff. Resolution A local Windows account with Power User rights has worked with the basic commands in WorkPlace Tech (i.e. upload, download, save, edit, and compile).  Extensive testing has not been done.  Schneider-Electric continues to recommend local Windows accounts with administrative privileges.

Issue Getting a Bad Card Parity error in the Live Event Viewer when using a valid finger. Environment All versions of Continuum. Cause The bit parity settings on the device was was inverted and needed to be changed. (SecureAdmin Software) Resolution To resolve this issue, the following steps needs to be followed: In Device Settings select the reader causing the errors. In the Weigand settings tab press the Custom Weigand Settings button. Then press the edit button on the custom format (Weigand 26 in this case). The Weigand Format window opens. For Weigand26 the parity mask is supposed to be Even for the first half and Odd for the second half. Somehow that was inverted. Change the Bit Position 0 mask to Even, apply and make sure the parity mask field updates. Change the Bit position 25 mask to Odd, again making sure the Parity Mask field updates. Apply the changes.

Issue Pairing SED-WIN and SED-Dor (wireless window/door contacts) with a SE8000, SE7000, and a MPM. Environment MPM SE7000 series SE8000 series Cause Quick reference / clarification Resolution The SE8000 can be paired to the wireless contacts with or without being networked to a MPM. The SE7000 must be networked to a MPM prior to being paired to wireless contacts. Always ensure the latest firmware is installed in the MPM.

Issue Is it possible to use the TAC Xenta 110-D device with room unit STR150? Environment STR150 TAC Xenta 110-D Cause It is not possible to use STR150 together with the TAC Xenta 110-D device. Resolution TAC Xenta 110-D does not support STR150.

Issue Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door. Environment All versions of Continuum. Cause The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine. Resolution To resolve this issue, the following steps need to be done: Assign the Reader to a different Area Delete the corrupted Area Recreate the new Area Resend to the Controller

Issue Is it supported to do an export from for example StruxureWare Building Operation version1.4 and import into version 1.6? Environment StruxureWare Building Operation Cause It is always allowed to export from an earlier version and import to a later version but not the opposite way. With one exception in StruxureWare Building Operation version 1.7 exports from version 1.0, 1.1 and 1.2 will not be supported. The workaround if having a export file this old is to import it in version 1.6 and then export from there to 1.7. Resolution It is allowed to export from an earlier version and import to a later version but not the opposite way

Issue Values in graphics from Xenta and Lon devices under a Xenta 911 network are not updated. Some values show database values and some values are showed with red crosses. When clicking on the value in the graphic the value is shown correct.  Environment TAC Vista 5.9 with a Xenta 911 as Lon network interface. Cause This could happen if many Lon and Xenta devices under the Xenta 911 is offline. When Vista do a online poll for a Xenta or Lon device and don't get a reply the communication will be halted for 3 seconds because of retransmission and time outs. This would not be a problem if a Loytec interface was used as it can handle more then one communication thread at the time but the Xenta 911 only use one communication thread. In this case it is possible to see the correct value when clicking on it in the graphic as that is a user command with much higher priority than updating values in a graphic have. Resolution Try to minimize the number of offline devices which reside under a Xenta 911 network in the Vista database as these devices will slow down the communication on the Lon network.  

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue 'Com Addr' does not appear in list of SE7000 or SER7000 parameters, even when a BACnet or wireless network card is fitted. Product Line EcoStruxure Building Expert Environment SmartStruxure SmartStruxure Lite Cause 'Com Addr' only appears in the list of parameters when the controller recognises that a BACnet or wireless adapter card is fitted.  If the parameter does not appear even when a card is fitted, there is a problem with the card, the connector or the controller motherboard.  Resolution Remove the front cover of the controller and check that a BACnet or wireless adapter card of the correct type is fitted (there are several variants - see the table below for details).  The BACnet/wireless card is piggybacked onto the controller motherboard via a plug and socket and two supporting pillars. If a card is fitted, remove it and check for bent pins on the plug, signs of damage to the motherboard or daughter board (e.g. scorching), or dry solder joints on the plug or connector. It may be possible to carefully straighten out any bent pins on the plug, but any other form damage is not repairable by the user and the whole comms card/ controller assembly should be returned for repair under warranty   Communication Boards Part Number Description Compatibility VCM7000V5045W Wireless communication card SE7000 Series room controllers VCM72000V5045P Wireless ZigBee Pro communication card SE7200 Series room controllers VCM7300R5045P Wireless ZigBee Pro communication card SE7300 Series room controllers with RH VCM7300T5045B BACnet communication card SER7300 Series room controllers VCM7300V5045B BACnet communication card SE7200/SE7300 Series room controllers VCM7300V5045P Wireless ZigBee Pro communication card SE7300 Series room controllers without RH VCM7600V5045B BACnet communication card SE7600 Series room controllers VCM7600V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers without RH VCM7607V5045B BACnet communication card SE76x7 room controllers (with RH options)  VCM7607V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers with RH

Issue When trying to upgrade the database, the following error occurs: ESDatabaseUpgradePrepare returned: -1 Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause There is an issue with System default workspace_copy in StruxureWare Building Operation v1.4 that can cause an upgrade to fail. When the ES Installer fails  ("ESDatabaseUpgradePrepare returned: -1"), you have to localize the "dump.log" file on disk: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.5\Enterprise Server\db_backup\dump\dump.log and check if this file contains an error message in this style: WARNING:　Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Cannot find declared instance in parents type." and then this: ERROR: Exception encountered while reading db objects or writing objects to dump file: RecoverableException: d:\dev\rb-dev-dbexport142-system\source\packages\commons\components\C3Po\utilities\impex\source\ImpexContext.cpp(248) Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Object is not populated with a declared instance template!" NOTE: In this example we use the domain name "Builders" and workspace name "System default workspace_copy" in your case this names can be different since it is a user that creates and names this instance. Resolution As you can see in the Error above ""~/System/Domains/Builders/Workspaces/System default workspace_copy"," the issue lies with System default workspace_copy that is related to the domain "Builders".   The copy paste issue has corrupted the workspace and only way is to remove the whole domain "Builders" and then upgrade. In your case the domain name and the workspace name can be something different since this is a name you choose when creating a domain and/or a workspace. For now we do not have a fix for this defect but the above workaround is valid.

Issue According to the datasheets, the SHD100 and STP300 is rated IP65. Is there any option for IP66 Enclosures? Environment IP Enclosure Cause The datasheet says IP65, that is what we have to day. Resolution As today, we do not have any Enclosure for IP66 for any of our sensors.

Issue TAC Menta could give mainloop overrun then having an application with many Alarm blocks and more than one ERR block. Environment TAC Xenta 280/300/401 TAC Menta Cause When the ERR block is executed, it goes through all Alarm blocks to check status, having more than one ERR block makes this loop to be run more than once. Resolution There sould be a maximum of one ERR block per application.

Issue The customer wants to have a binding and transfer a value, but also wants to have backup set on the receiving variable in the TAC Xenta device. Environment TAC Vista TAC Xenta 280/300/401 Cause Setting the Backup flag will make the variable be written into the flash memory every time the value is written. Doing this on a value that is regularly transferred will damage the flash memory, as it has to write all the time. Resolution The Backup flag should not be set on variables that are written to on a regular basis.

Issue What are the input and output options for the Multical 602 heat meter? Product Line Field Devices Environment Standalone LonWorks M-Bus Cause The current datasheet, F-27718-2, for the Multical 602 & Ultraflow 54 Heat Meter is not clear about what input and output options are available and how they can be combined. Resolution The Multical 602 can be supplied with two internal modules - a top module with clock backup, pulse outputs or M-Bus and a base module with M-Bus or Lonworks.  Either or both modules may be omitted. There are several options for both the top and base modules. Use the Order Specifications chart in section 8 of the datasheet to place the initial order.  Section 9 of the datasheet lists the individual parts, if you want to modify the meter later. The current datasheet, F-27718-2, lists four top modules with pulse outputs.  Of these, only one is now available -  MAPULSEOPTOPC  c/w RTC + Hourly Data Logger + 2 Pulse O/Ps + Scheduler. MAPULSEOPTOPA, MAPULSEOPTOPB and MAPULSEOPTOPD are all obsolete. It is possible to combine any of the available top modules with any of the available base modules.  However there are restrictions on the power supply with some combinations.  See the following table: Top-> Base     ˅ without top module MAPULSEOPTOPC MAMBUSTOP without base module Battery or Mains Battery or Mains Battery or Mains MAMBUSBASE Battery or Mains Mains only Mains only MALONBASE Mains only Mains only Mains only MA4-20BASE Mains only Mains only Mains only Mains supply options: MA230VSUPPLY or MA24VSUPPLY Battery supply option: MABATTDCELL

Issue G3 station will not email alarms to intended ATT email recipient. “Authentication errors” are being displayed in the station’s Application Director Window. Environment Niagara G3 3.8.37, ENS, ENC Cause The ATT email account being used is a new account. It had never been signed onto to complete its setup configuration. The account needs to be setup first before it can receive emails. Resolution Sign-on to the new ATT user account via ATT’s email portal and complete the setup process for the new account. Open Niagara and try resend emails. To send Queued Emails: - Double-click on the station’s ‘EmailService’ - Right-click on the OutgoingAccount and select ‘Actions’ and then ‘Send’ or ‘Clear Alarms’ If it was an issue with the new account not being initialized, you should now be able to send now.