Building Automation Knowledge Base

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How do I put a different application in an existing MNL controller under an AS? Environment AS with MNL controllers Cause An incorrect application has been installed in a device. Resolution First, the correct application must exist in the WorkPlace Tech editor list.   Expand the System Tree to expose the MNL device to be changed and the Application file under it.  Right click on Application and select delete.  Now right click on the MNL controller select MNL and Assign application and assign the correct application from the list. Once assigned right click on the controller select MNL and select Download application.

Issue When a Room Controller device is created under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM. It is not possible to tell from the AV properties if the BACnet objects are read-only or read/write. Product Line EcoStruxure Building Expert Environment MPM SmartStruxure Lite Cause When a Room Controller device is added under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM.  The BACnet objects made visible to the MPM are a small subset of the total number of BACnet objects in the device and consist of several different BACnet types, some of which are read-only and others are read/write.  Regardless of the BACnet type, they are all mapped to AVs whose properties do not distinguish between read-only and read/write objects. Resolution There is little documentation available on the predefined devices found in Building Expert. The best source of information is in PIC Statements and BACnet - Integration Guides. As an example I will use the SE8600UxB room controller. The "SE8600 Series BACnet - Integration Guide" is available on Exchange Download Center. In the MPM we have created a Lua script which monitors the occupancy status of the SE8600 and under certain conditions sets it to UnOccupied then turns it off after a delay. For this to work we need to know which AVs we can monitor and write to. Among the AVs mapped to the MPM for this device are "Occupancy Command", "Effective Occupancy" and "System Mode", which would seem to be suitable. The "SE8600 Series BACnet - Integration Guide" lists hundreds of BACnet properties of various object types, only 12 of which are mapped to the MPM. These 12 properties all appear as AVs in the MPM, regardless of their original BACnet object type. Also, although the object tables in the document list the read/write status of most of the objects, they do not list it for the objects mapped to the MPM. The only way to find out is to scan through the various tables of objects until you find one whose name matches one of the AVs in our example. Make a note of which table it is in. In our example: "Occupancy Command" and "System Mode" are in the MV table "Effective Occupancy" is in the MI table On page 35, under "Summary for Integrators", there is this line: "AI’s, BI’s & MI’s are not writable and are typically only used for status". "Effective Occupancy" appears in the MI object table, so it is read-only. As "Occupancy Command" and "System Mode" are in the MV table they are read/write. This procedure is applicable to all the Room Controllers available via the "Add Devices" command in Building Expert.

Issue Need a description of Zigbee error codes Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause No list of error codes available Resolution Here is a list of all possible error codes Error Code (HEX) Error Code (Decimal) Error Description   -2 Device offline (communication initialization after changing Ext. Network ID in ZVC)   -1 Device not bound 0x00 0 Success. Operation was successful. 0x01 1 Failure. Operation was not successful. 0x02 - 0x7d 2 - 125 Reserved by Ember 0x7e 126 Not authorized. The sender of the command does not have authorization to carry out this command. 0x7f 127 A reserved field/subfield/bit contains a nonzero value. 0x80 128 Malformed command. The command appears to contain the wrong fields or invalid field. 0x81 129 Unsupported cluster command. The specified cluster command is not supported on the device. Command not carried out. 0x82 130 Unsupported general command. The specified general command is not supported on the device. 0x83 131 Unsupported manufacturer cluster command. A manufacturer specific unicast, cluster specific command was received with an unknown manufacturer code, or manufacturer code was recognized but command is not supported. 0x84 132 Unsupported manufacturer general command. A manufacturer specific unicast, ZCL command was received with an unknown manufacturer code, or the manufacturer code was recognized but the command is not supported. 0x85 133 Invalid field. At least one field of the command contains an incorrect value, according to the specification. 0x86 134 Unsupported attribute. The specified attribute does not exist on the device. ( Zigbee Module not fully compatible with Room controller and FW of MPM) 0x87 135 Invalid value. Out of range error, or set to a reserved value. 0x88 136 Read only. Attempt to write a read only attribute. 0x89 137 Insufficient space. An operation failed due to an insufficient amount of free space available. 0x8a 138 Duplicate exists. An attempt to create an entry in a table failed due to a duplicate entry already being present in the table. 0x8b 139 Not found. The requested information could not be found. 0x8c 140 Unreportable attribute. Periodic reports cannot be issued for this attribute. 0x8d 141 Invalid data type. The data type given for an attribute is incorrect. Command not carried out. 0x8e 142 Invalid selector. The selector for an attribute is incorrect. 0x8f 143 Write only. A request has been made to read an attribute that the requester is not authorized to read. No action taken. 0x90 144 Inconsistent startup state. Setting the requested values would put the device in an inconsistent state on startup. No action taken. 0x91 145 Defined out of band. An attempt has been made to write an attribute that is present but is defined using an out-of-band method and not over the air. 0x92 - 0xbf 146 - 191 Reserved by Ember 0xc0 192 Hardware failure. An operation was unsuccessful due to a hardware failure. 0xc1 193 Software failure. An operation was unsuccessful due to a software failure. 0xc2 194 Calibration error. An error occurred during calibration. 0xc3 - 0xff 195 - 255 Reserved by Ember   256 Device offline   257 Device profile does not match selected device widget in Building Expert

Issue Site has no server, just a single stand-alone jace.  It has histories.  How can the data be exported? Environment Niagara G3 / AX any jace model running version 3.x Cause Viewing historical data without the benefits of an Enterprise Server Resolution Do a manual export from the 'History Table' view: Expand the history space in the tree. Select the history to export. Right click and select View-> 'History Table'. Look over on the upper right corner of the history table. There is the tiny icon that looks kind of like a table with a little upside down triangle. Click that. Select Export. Then select the exporter in the drop down -  HistoryTable to CSV. Select 'Save to File' and then browse to a folder and enter a desired file name. Press OK.

Issue On a Windows 2003 Server or Windows XP, TAC Vista is not able to locate the license server, even though everything seems to be set up correctly. You get the message "-15, 10 System Error: 10061 Winsock Connection Refused" when you try to open any TAC Vista software. Environment TAC Vista Flexnet license Windows 2003 Windows XP Cause The TAC Vista software is looking for the license server on the PC defined, but the license server is running using the TCP/IP v6 address and the software doesn't support that on this operating system. Resolution Uninstall TCP/IP version 6 and reboot the PC. Below is a description on how to do it.   For the IPv6 protocol for Windows XP with SP1 or later or Windows Server 2003, do the following: Log on to the computer with a user account that has privileges to change network configuration. Click Start, click Control Panel, and then double-click Network Connections. Right-click any local area connection, and then click Properties. Click Microsoft TCP/IP version 6 (for Windows XP with SP2 or later or Windows Server 2003) or Microsoft IPv6 Developer Edition (for Windows XP with SP1), and then click Uninstall. When prompted to confirm the removal of the Microsoft IPv6 Developer Edition or Microsoft TCP/IP version 6 protocol, click OK. Alternately, from the Windows XP or Windows Server 2003 desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt. At the command prompt, type netsh interface ipv6 uninstall. To remove the IPv6 protocol for Windows XP with no service packs installed, do the following: Log on to the computer with a user account that has local administrator privileges. From the Windows XP desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt. At the command prompt, type ipv6 uninstall.

Issue Snap to Grid not spacing items correctly in Pinpoint Graphics Environment CyberStation Graphics Cause Documentation Resolution In the Windows DPI settings (to make text and other items larger or smaller) adjust the settings until the desired results is achieved, for example if the setting has been changed to 125% try putting it back to 100%.

Issue Workstation sees some or all IP level controllers offline while a different Workstation on the network sees all controllers online. Environment CyberStation Cause Firewall on Workstation blocking communications Resolution Configure firewall on the machine running Cyberstation to allow communications with the controllers.

Issue Customer site is currently installed with Niagara R2.  A defective UNC has been replaced with the hybrid jace (-603 or -645) and is running the Niagara R2 station from the UNC. In the future, if the customer converts the building to Niagara G3 / AX, what has to be done to the jace to convert it from R2 to G3? Environment Niagara R2 Niagara G3 / AX jace-603 jace-645 Cause Future considerations Resolution If the site upgrades to Niagara G3 / AX, the customer orders part # TRD-G3-6XX for the hybrid jace. This will transfer the R2 license to the G3 environment. It will include any optional drivers (like Modbus) as well as Schneider-Electric proprietary drivers (like ibsASD).  Physically, the board remains as is.

Issue How to tell the difference between a Wireless Window Switch (SED-WIN-P-5045) and a Wireless Door Switch (SED-DOR-P-5045).  They are physically identical. Environment SSL window and door switch Cause Identical physical features Resolution Power cycle the switch (remove the battery for 60 seconds and then insert again) and verify the LED blinking pattern to confirm if it is a window switch or door switch  (2 blinks for window, 3 blinks for door). Or read the identification label on the printed circuit board. See page 3 of the installation guide.

Issue Even though the correct settings are defined in Device Administrator, the Automation Server will appear red indicating that it is not possible to connect to it. Product Line EcoStruxure Building Operation Environment AS Device Administrator Cause Some special characters are not supported in some positions before version 1.6.0. For example, the password admi$n would work in Workstation, but not in Device Administrator. The password admin$ would however work. Furthermore, after 3 login attempts the account will be blocked. Resolution Change the admin password to something simple like "admin" or "password" Reboot the AS, or wait 30 minutes Connect with Device Administrator

Issue Getting an error when trying to launch Run_RunBioAdmin. Unhandled exception has occurred in your application. If you click Continue, the application will ignore and attempt to continue. I you click quit the application will close immediately.  InvalidArgument=Value of '255' is not valid for 'SelectedIndex'.  Parameter name: SelectedIndex. Environment Continuum 1.94 and above. Cause The database got corrupted and needed to be cleared out and restarted. Resolution To resolve this the following steps need to be done: Open up SQL Connect to the db and then Continuumdb Open up the Tables and expand it Look for VStationSysConfig Run a query to delete the rows in it and then restart VStation again.

Issue When editing a Script program, it seems that the Script editor is opening and the Script editor icon is shown in the task bar, but the editor is not visible Product Line EcoStruxure Building Operation Environment Script editor Cause At some point, the Script editor has been opened on a secondary monitor connected to the PC. The last location of the editor is saved in a setting file, and when opening the editor at a later stage not having the secondary monitor, the editor will open outside the visible area. Resolution With a text editor, edit the user.settings file located in: %appdata%\Schneider Electric StruxureWare\Script Editor\1.6.1.5000 (In this case it's for version 1.6.1.5000) In the top, locate the entry "Left" and change what ever value is written to 0 In the top, locate the entry "Top" and change what ever value is written to 0 Save the file

Issue After Launching Continuum and entering the user name and password, the logon screen is never dismissed and the logon process never completes. Looking in the Windows Task Manager the ACCVideoRecordingSrvc.exe process is consuming about 25% of CPU and its memory consumption keeps increasing indefinitely. Forcing the ACCVideoRecordingSrvc.exe process to end, allows Continuum to complete the logon and operate normally. Product Line Andover Continuum Environment CyberStation Cause The cause of the problem remains unknown, it is suspected the some custom protection software on the PC is behind the issue. Resolution If the site is NOT using video (no video integration) a workaround is to disable all video functionality at the Workstation as shown below.  

Issue WorkPlace Commissioning Tool configured for BACnet IP is unable to discover MNB MS/TP devices connected to an ENC Environment I/A Series G3 Enterprise Network Controller BACnet Integration Cause The ENC station's BACnet routing is not enabled. Resolution In the G3 station, navigate to BacnetNetwork > Bacnet Comm > Network. Check and ensue that 'Routing Enabled' is set to true. 

Issue In the conversion log when upgrading database, the following warning is logged: Invalid value for ProgramID in the object, "~/LonWorks Local FT-10 Interface/Your Network/Controller Name/IO/IO Module Name". The default value has been applied. Product Line EcoStruxure Building Operation Environment AS Device administrator Cause TAC Xenta IO modules of the model 411/421 does not have an application ID populated in the properties. All other IO modules do. The upgrade sees this as missing information. Resolution You can ignore this if the module is a TAC Xenta IO 411/412.

Issue When editing a TGML error A generic error occurred in GDI+ appears Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista StruxureWare Building Operation TGML Graphic editor Cause This issue occurs after you install security update 3045171. You experience a crash when you use Windows GDI+ to create text outline-based path objects on a computer that is running Windows 7 Service Pack 1 (SP1) or an earlier version of Windows. Resolution Download the patch below from Microsoft https://support.microsoft.com/en-us/kb/3065979 It has been noted that this patch do not solves all the issues, if you still have issues with other applications uninstall the security update KB3045171.

Issue Logging on to IPM from the web and the default password is not recognized. An error comes up saying Invalid user. Product Line EcoStruxure Building Operation, TAC INET Environment StruxureWare Building Operation, I/Net Cause The default password can be used on the I/Net side but it is not being recognized when logging in from the StruxureWare IPM. Resolution To resolve this issue, the following step needs to be followed: From the original installation folder, find and unzip the Sboscripts.zip from ‘\InetWeb\UpdateScript' folder. Follow the SQL patch delivery process of I/Net. Run 'Sboscripts.exe' on a DOS prompt. Enter the SQL Server Instance name and login credentials for the script to run If the SQL Serve Instance name is not known, open up DBCreate and it would be displayed on the editor, more than likely it would be 'SQLEXPRESS" or blank per the INetDB Configuration. Once the script is complete, launch StruxureWare and enter the default passwords again and it should allow you to successfully log into the program.

Issue All numerics for the Wireless Integration are in Alarm and unable to be cleared out of the Active Alarm View Window. Environment Continuum Aperio Integration Cause All numerics generated an Alarm that shows up in the Active Alarm View Window and it is unable to be cleared,the numeric themselves are back to their normal state and the door functions normally. Possibly system glitch with power but the user needs to have rights to clear out the ActiveAlarm View from the Alarm Event Window. Resolution To resolve this the following steps need to be followed: Log on to the System, select the Controller that the X Driver is connected to Right Click on the deivce and send to Controller Once completed and all Individuals have been downloaded Open the Global Config Numeric for the X Driver and change its current value to 1 then apply Once it changes itself from 1-2 after clicking on the refresh button, this indicates that the device is back online. Read a card and verify that al functions have returned normally again.

Issue Is there a way to restrict user access to WebStation but still allow access to the system through Workstation? Environment Workstation WebStation StruxureWare Building Operation v1.6.1 Cause Requirement to limit access to Enterprise or Automation Servers through Workstation only and to stop users from being able to access the system through WebStation. Resolution User or Group security does not allow for this type of restriction. One method may be to use a Firewall in front of the AS to restrict what/who is able to connect.

Issue After upgrading, the AS is offline in LonMaker. An attempt to commission the AS results in an error shown: "The new program interface does not match the previously defined program interface". Product Line EcoStruxure Building Operation Environment Automation Server Externally Managed LonWorks Network LonMaker Cause There has previously been issues with the structure of the XIF created by the AS. This is corrected in newer versions, but as a result the XIF previously loaded in LonMaker will be different from the actual content in the AS. Resolution Replace the AS in LonMaker uploading the XIF file again from the AS.