Issue A Pelco IWP221-1ES IP camera is being used and configured as a direct camera in Security Expert but the image from the camera is not being displayed in the Security Expert. Product Line Security Expert Environment Security Expert Pelco IWP221-1ES IP camera Cause The wrong URL to the image feed was used. When we use the IP address of camera to display the camera image in a web browser, it requires the Pelco Media plug in or Quicktime but these cannot be used in Security Expert. Resolution Use a direct URL to the camera stream. For the Pelco IWP221-1ES IP camera, use "http://camera.ip.address/jpeg/pull".

Issue After setting up an SSC controller, it does not come online even after multiple Resets and putting it into DFU Mode. Product Line Access Expert Environment Access Expert Windows Server 2012 Cause The device was previously set up, maybe at the office. Now, when taken out to site, it shows that it already exists on another instance. Resolution Open up the initial instance that it was set up on Right click and Delete the device Open up the new instance that it will be current on If already created, then communication should start automatically Once online, program accordingly

Issue Sites need guidance on how to setup custom ABA cards in Continuum. Environment CyberStation NetController I (CX99xx) NetController II (CX9680) AC1Plus IOU Module ACX57xx Cause The implementation of ABA cards in Continuum access control systems was designed to comply with the ISO 7811 ABA standard for magnetic stripe card. Because of this, the system only reads  one field (the PAN or Primary Account Number) from the ABA card, this field contains a number of up to 19 digits which is used as the card number. Continuum Custom ABA feature provides for maximum flexibility by allowing the 19 digit PAN field on track 2 of the mag stripe to be organized in sub fields such as site code etc. Resolution A summary of the steps to configure Custom ABA cards in Continuum is available through the CyberStation Online Help.  Open the help on the Continuum workstation and search for "Defining a Custom ABA String Format"          

Issue Under objects such as Doors and Inputs what is the "Commands" option used for? Product Line Security Expert Environment Security Expert Cause Unsure how to use the Commands option showing in some of the objects options. Resolution These cannot be adapted for general use by installers/integrators. These are mostly used for controller instructions that have been included in the firmware but have not been built into the UI yet, as well as internal testing. Leave these alone unless you have a specific need and the instructions from Product Support on how to configure the command.

Issue Using a non-default SQL Server port with Continuum. Environment Continuum Workstation SQL Server Cause SQL Server has been changed from the default port setting and  confirgured with a specific static port for incoming SQL connections. Resolution Continuum doesn’t care if the SQL Server is using a default port or not. As long as the Database can be created/updated using the Database Initialization application it will work fine. This has not been tested or qualified but should work fine. After the port is changed, the user should perform the Database Update process to ensure that the connection can be made from Continuum to SQL Server and vice versa. Here’s a Microsoft article on how to change the SQL port. https://support.microsoft.com/en-us/help/823938/how-to-configure-sql-server-to-listen-on-a-specific-port

Issue How to generate an invalid attempt alarm. Product Line Security Expert Environment Security Expert Cause It is not clear how an alarm for an invalid attempt at a Door is configured. Resolution The easiest way to setup an alarm to trigger when an invalid attempt is made at a reader is to trigger an Alarm off of the required Event. An example would be: Under Events create a new Event Filter, go to Event Types tab, un-tick "Include all event types" and add the events you want to monitor. In this case "User Door Group Not Valid At Door Using Access Level" should suffice as a start. To ensure you have the correct events you can create the event condition and confirm exactly what the event recorded is. Under Events create a new Alarm and set the Event Filter to the Event filter you created in step 1. Under Monitoring setup a Status Page that includes All Alarms (or alternatively is filtered for the specific alarms you want to see).

Issue When the Save statement is used to save objects in a BCX4040 to the database. Steps to reproduce problem: Create an InfinityString object (Test.Str) with a manual array size of 1 in a BCX4040. Create a program in the BCX that sets the value of Test.Str[1] to 'Success' From command line, print the value of Test.Str[1] while the workstation is in OnLine mode. The value should = 'Success' From command line, print the value of Test.Str[1] while the workstation is in Offline mode.  No value should be returned as the value has not been updated in the database. Create a fallthrough/autostart program in the workstation with the following code: FIRSTLINE: Save \TestNet\TestACX\Test.Str -0 Goto StopLine STOPLINE: Stop From command line, print the value of Test.Str[1] while the workstation is in Offline mode.  The value should now = 'Success'.  Expected result: The value returned for Test.Str when the workstation is in Offline mode (Database value) should 'equal the value returned when the workstation is in Online mode (Live Value), i.e. = Success' Actual result: The Offline value of Test.Str[1] does not change and does not equal the value live value. The resulting ACC_Dump_Debug that is produced is found to have no contents. Product Line Andover Continuum Environment Continuum  Plain English Cause The following Plain English code does not accomplish a Save to Database. FIRSTLINE: Save \TestNet\TestACX\Test.Str -0 Goto StopLine The functionality of the Save command is not to perform a "Save to Database" operation. This is a functioning as designed. The Save command, which is equivalent to the Dump command, dumps the contents of the passed-in arguments (i.e. objects) to a file if provided Resolution Workaround: When a manual Save to Database is done on the object, the database value is updated with the current Live value.

Issue After a missing or deleted default list view is re-created using the Continuum database initialization utility; the list view does not contain any columns. Environment Cyberstation Cause This issue is caused by a Continuum defect issue that cannot be corrected at this time. QC#2222. Resolution There are several workarounds that can be used to resolve this issue. 1)      Columns can be manually added back to the list views re-created by the database update option. 2)      The default list views can be reimported from the DefaultListViews.dmp file in the Continuum folder.  This would overwrite all default list views there by losing any customization to existing list views. 3)      Individual list views can be imported from a dump file created from another Continuum Systems to provide pinpointed recovery of certain listviews.

Issue After selecting a photo and trying to save it in the Image Enhancement screen, the error Invalid width/height -11 pops up.   Environment Cyberstation Cause This is caused by the resize box under the capture options being checked and the sizes being set to 0. Resolution This can be resolved by one of the following suggestions below:   Uncheck the resize box under the capture options Set the x: and y: options to something other than 0

Issue After re-installing Open Minds HAS causes, the license no longer appears in License Administrator. Environment License Open Minds HAS 8.6   Cause Re-installing LifeKeeper may have affected License Administrator installation due to the Open Minds volume monitor. Resolution Re-install License Administrator. Licese will show and operate after re-installation.

Issue It is not documented what web-browsers should be used with an Access Expert hosted instance. Product Line Access Expert Environment Access Expert hosted instance - V2 & V3 Cause It is necessary to know what web-browsers should be used with an Access Expert hosted instance. Resolution IE 11 or Google Chrome should be used to logon to an Access Expert hosted instance. Firefox is NOT a supported web-browser and should not be used. 

Issue Unable to turn the heat on SE7600X   Environment   SE7600 Cause Wiring issue or misconfiguration Resolution You may refer to the diagram below to avoid wiring mistakes. Do not forget  jumper J1 on terminals |RC |RH|     Configuration Two important parameters to configure for heating.   Number of heating stages.  Default value = 2 stages When selected the device will revert the operation of 2 stages thermostat to single stage operation or to modulating 0 to 10Vdc heating output: 0 = 0-10Vdc analog heating output (AO) 1 = 1 heating stage (W1) 2 = 2 heating stages (W1 & W2)   Fan control Default value = On When selecting on; the Terminal Equipment Controller in all cases will always control the fan (terminal G). Valid for On or Auto fan mode When selecting Off; the fan (terminal G), when heating stages (terminals W1 & W2) are solicited, will not be energized. The fan in this case will be controlled by the equipment fan limit control. Valid only for Auto fan mode.   On fan mode will leave the fan always on. For multistage models, fan control applies to W1 & W2 For heat pump models, fan control applies to W1 only (Emergency heat)

Issue Locating partners Environment Partner SmartStruxure Building Operation EcoStruxure Building Operation Cause Require engineer to visit for maintenance, servicing, installation or advice. Resolution Click Here to be linked to the available UK and Ireland SmartStruxure / EcoStruxure partner list. Note: For Ireland, enter Belfast, and partners in Ireland will also be shown.

Issue Alarm Control Panel - Number of entries for Cause Note, Action Note and Checklist  Environment SnartStruxure Building Operation Workstation 1.9 Cause The maximum number of entries that can be added for Cause Note, Action Note and Checklist are not indicated in available documentation.  Resolution There are no hard coded limits to the number of entries that can be added for the Cause Note, Action Note and Checklist

Issue Customers want to know how to localise their Reports Server  Environment SBO 1.9.3. Cause User may wish to change language on produced Reports etc.. Resolution Localisation of the Reports Server is currently not supported although there are plans to add this feature in a later revision.

Issue Unable to print a badge preview when designing a layout in Access Expert Product Line Access Expert Environment Access Expert Win8.1 Premise Hosted SQl 2012 R2 SQL 2014 Cause Operating system incompatibility with version 3. Version 3 only support Windows 8.1 and above. Resolution If the user is running Windows 7, the Preview will not work. Use a compatible OS, like Windows 10, and try again.

Issue Personnel Manager not operating correctly but Personnel Editor is fine Product Line Andover Continuum Environment Seen in Continuum 1.94 Cause Personnel Manager seems to run correctly but the Area names, Assigned and Unassigned data does not show correctly and cannot be modified. Blank spaces at the end of the Area Names or Alias cause the Peronnel data (Assigned and Unassigned Areas) to show incorrectly in Personnel Manager, but all correct in Personnel Editor. Resolution Remove the spaces at the end of the Area Names and Aliases Restart Continuum

Issue Needing to convert a site from V2 to V3. Product Line Access Expert Environment Win 8.1 and above Hosted Version 2 Version 3 Cause There are no directions on how to convert a Hosted Site on V2 to V3. Resolution When converting from V2 to V3 there are a few things that need to be verified first before attempting this action: Verify that the site does not have any SSC's that are configured as FN-4502, this information would have to be passed on prior to attempting the conversion by creating a case with your local country support group. Once the all clear has been given by product support, then the process can be started. Using two monitors bring up an instance on each for comparison Verify that all users, Access Levels, Schedules, Trigger and Procedures etc are in place Once confident, then connect to each SSC and change the Host IP name from the xxx.accessxpert.com to us.accessxpert.com Click on the View All Hardware Icon to see when the SSC comes online Once this happens, click on the Update firmware to get to the latest version downloaded to the controller When the device comes back online, verify that all the sub devices comes online as well If not then perform a Push Controller Database to the controller again When the controller comes online, all the subdevices should come online as well as Readers etc. At this point everything in V2 will become Unknown and can then be deactivated

Issue Need to a method to automatically enroll users into Access Expert? Product Line Access Expert Environment Premise Install Hosted Instance Cause Enrollment readers are not used in Access Expert.  Resolution When a card is read at the Door Reader, it will result in an "Access Denied/Card Pin Not Found" event being generated. This event can then be used to create a new user. Once this user has been created and added to the system, the card will become active and have access to the doors it's assigned to. 

Issue After starting up the SmartX Advanced Display for the the first time, the operator finds himself stuck in SmartXKiosk mode before having any chance to select a password/PIN code. Product Line EcoStruxure Building Operation Environment Advanced Display v1 Advanced Display v2 Cause SmartXKiosk has been selected as launcher. The first time the SmartX Advanced Display is booted up the operator is presented of a choice to use  SmartXKiosk or TouchWiz as launcher. If SmartXKiosk then is selected instead of TouchWiz the operator will enter SmartXKiosk without having set a password first. Resolution Request an unlock code (PIN) from your local support center, which will enable the operator to exit Kiosk Mode. Press the Home (Hardware) Button at the SmartX Advanced Display. This will enable you to choose launcher again. Make sure that "TouchWiz" is selected. Note: In the next release this will note be an issue, since you are forced to select "TouchWiz" at first use to proceed (if SmartXKiosk is selected, you will be prompted to choose again)