Building Automation Knowledge Base

Issue Installed language pack on PC but the language doesn't change Environment SmartStruxure Workstation Cause The operating system language of the computer on which WorkStation is installed determines the language that WorkStation displays in. For example, if the language of an operating system is Spanish, WorkStation is displayed in Spanish, provided that the Spanish language packages are installed Resolution You have to have the same language on the Operating system as the Language pack.

Issue Changing a Controlli MVL56C actuator. Environment MVL56C VMB VMB16 Cause A Controlli MVL56C actuator is to be replaced, is a linkage required to connect to a Forta actuator? Resolution A linkage is required. The linkage is the AG50, part number 880-0127-000

Issue A "Save Error" message that says "Not enough quota is available to process this command" is displayed when trying to save graphics.  Environment SmartStruxure Workstation  Cause The error message indicates that there not enough virtual memory (VM) available.  Resolution Close some applications and try again. If the error message is still being displayed, try increasing the virtual PC’s memory. Windows XP: 1. Open “Control Panel” and click on “Systems” 2. Select the “Advanced” tab 3. Under the “Performance” header, click on the “Settings” button and then “Advanced” tab. 4. Click on the “Change” button under “Virtual memory” 5. Increase the size of the virtual memory and click OK to save. Since Virtual Memory is dynamic in Windows 7, this error message is not common to a Windows 7 operating system. However, if running a lot of apps or the system has minimum requirement, it is possible that you can see it here. The following are steps to increase the VM for Windows 7. Windows 7: 1. Open Control Panel and click on Systems 2. Select the “Advance systems settings” 3. Under the “Performance” header, click on the “Settings” button and then “Advanced” tab. 4. Click on the “Change” button under “Virtual memory” 5. Increase the size of the virtual memory and click OK to save. VM uses the hard drive for storage.  

Issue DDC lines from I/NET sublan devices are not showing up in StruxureWare Workstation Environment I/NET to StruxureWare integration Cause I/NET ASC devices, particularly the MR-VAV series, can sometimes be configured as MRs. When this is the case, most of the I/NET processes will function, so that this is easy to overlook. Resolution Open I/NET Workstation Connect to the controller that is not showing the DDC lines from the subLAN Select Edit>Controller>MCU Configuration Change any controller that is an MR-VAV to an ASC Change any MRxx series controller to an MR. Perform a Station Save Open StruxureWare Workstation Right Click on the Selected Controller and select Upload Check to see if the DDC lines are now showing up If not, you may need to update I/NET Network Configuration, then deleted and rediscover the I/NET devices affected.

Issue Showing all points in the StruxureWare Database. Environment Enterprise Server Automation Server Cause In some instances you may need a complete list of I/O or values on a site. Resolution This process will show you the majority of objects on the system. It is possible that some will not be listed. For EACH Server on the system. In the System Tree Pane, expand the System Folder Expand to the Modules/RuntimeDBManager/VariableManager folder Click on the Variables Folder Copy the Contents to an Excel Document and repeat for each AS on the system.

Issue Backing up b3 controllers to flash. Environment BACnet b3 controllers Backup to Flash Cause B3 Backup to Flash does not operate as expected. Resolution The b3 controller Backup to Flash operates as follows; System variables that indicate the status of Flash / Backup. StatusBackup – Indicates if backup is needed, has been done, or is in progress. StatusFlash - Indicates that the flash is empty, valid or has failed. LastBackup – Indicates the time and data of the last backup.   Backup to Flash Operation. Downloading a controller will clear the flash memory. Resetting a controller will clear the flash memory. A download to a controller which fails, will clear the flash memory. Setting the controller "RestartMode" variable to Cool Start, will reload the controller from flash memory on power up, assuming there is a valid backup available..   Downloading a single object to the controller does not clear the flash memory.

Issue Making changes in a personnel object from WebClient logs the user out with the error: Web.Client is currently unavailable, if the problem continues, contact your system administrator. Environment WebClient Cause The name of one or more areas attached to the personnel object contain non alpha numeric characters such as commas. Resolution Remove offending character from area's name.

Issue Customer Care cannot offer a cross-reference or functional replacement to a caller looking to order an ENC-520-2 or ENC-410-1 which are obsolete.  Does one exist? Environment Niagara G3 Cause Product obsolescence Resolution Depending on the jobsite's network architecture and protocol integrations, the functional replacement to an ENC-520-2 or ENC-410-1 can vary.  Contact your Regional Sales Manager for assistance in selecting the correct replacement part.

Issue Does Schneider-Electric carry a line of carbon monoxide sensors with BACnet capability? Environment Kele Veris Cause Job specification Resolution Veris will be releasing a carbon monoxide sensor with BACnet and Modbus capability in 2Q14. Kele has the GDN series of carbon monoxide sensors that are BACnet and Modbus capable.  Visit kele.com and type GDN into the search field for a list of available models.

Issue How are BACnet b3 controllers established as being Online / Offline? Product Line EcoStruxure Building Operation Environment Online Offline b3 Cause Controllers show Offline, but they can still be communicated with. Resolution The BACnet device online/offline status is managed by the BACnet plugin device manager. The device manager handles all BACnet I-Am messages and used these information to build the device table. Here are the rules: When a new device is discovered, an entry is added to the device table. A new entry is probed up to four times at a 5 second intervals. If it does not respond in that time, it is declared offline. To detect b3s going offline, StruxureWare Building Operation uses the MSTP dev driver, and watches token passing. 3 missed tokens = device offline . Once detected offline, then the probing rules apply: StruxureWare Building Operation will send a who-is message every 60 seconds. Offline devices are probed at 60 second intervals, indefinitely, until they respond. Online devices are never probed. Once resolved, a device is considered online until it fails to respond to a request and its status is then set to offline.

Issue How long does PSS support a product after it is released? Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment All Schneider Electric Buildings Business software platforms Cause After a few years, the majority of issues with a release product are documented in the Knowledge Base.  At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version. Resolution Please read the following Product Announcements: PA_00271 Software Support Policy - General Overview.pdf PA_00272 Software Support Policy - Supplementary info for_Andover_Continuum.pdf PA_00274 Software Support Policy - Supplementary info for TAC Vista.pdf PA_00279 Software Support Policy - Supplementary info for TAC INET.pdf PA_00280 Software Support Policy - Supplementary info for TAC IA Series.pdf

Issue Is it possible to repeatedly send messages from the 911 to keep a connection thru a 3G Cisco access point open? Environment TAC Vista 5.1.8 TAC Xenta 911 Cause There is no function in the 911 designed to do this. But the 911 can get it's time from a NTP server so specifying a NTP server in the 911 will make it ask the NTP server for the time. But the minimum poll rate for the NTP server is 30 minutes. Resolution Go to the Webpage for the 911. Under the time settings specify an NTP server. Now the 911 will ask the NTP server for the time with the time interval specified in the time settings and keep the connection open.

Issue In a TAC Vista server Network is a TAC Vista SmartStruxure Interfaces needed for each server? Environment TAC Vista Server 5.1.8 or later TAC Vista SmartStruxure Interface SmartStruxure Cause Do I need to set up a TAC Vista SmartStruxure Interface per TAC Vista server or can I use just one for all Servers? Resolution You don't have to set up an TAC Vista SmartStruxure Interface per server but you can have several if you want to reduce the server to server traffic.

Issue Is there a min/max pipe diameter when using the SCP110/SCC110 condensation detector? Environment 006902500 SCP110 006902510 SCC110 Cause Application options for SCP110/SCC110 condensation sensor Resolution Applicable Pipe Diameters:   ¼“(14mm)  -  3“(90 mm) Length of strap included in package:  350mm

Issue A database update from 1.94 to 1.94 SP1 will generate an Installation error [Microsoft][ODBC SQL Server Driver][SQL Server Implicit conversion from data type datetime to int is not allowed Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A column in the db doesn't get converted properly. The SQL Server Implicit conversion from data type 'datetime' to 'int' is not allowed. The CONVERT function has to be used to run this query contained in the hotfix. Resolution 1. To correct this issue apply the following hotfix AFTER installing 1.94 SP1 but BEFORE running the database update 2.  Locate the hotfix on Exchange using the following link:  https://ecobuilding.schneider-electric.com/search#keyword/14191/tab/documents 3.  Find the item entitled:  "Error when Updating the Continuum DB while Upgrading to CyberStation 1.94 SP1 - TPA-CONT-13-0003.00" 4. Select download and read the release notes and install the hotfix Upgrading to CyberStation 1.94 SP1 - TPA-CONT-13-0003.00  

Issue An update from 1.94 to 1.94 SP1 will generate an "Installation error! Microsoft ODBC SQL Server Driver SQL Server Implicit conversion from data type datetime to int is not allowed. Use the CONVERT function to run this query." Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A column in the db doesn't get converted properly SQL Server Implicit conversion from data type datetime to int is not allowed Use the CONVERT function to run this query. Resolution To correct this issue apply the following hotfix AFTER installing 1.94 SP1 but BEFORE running the database update Hotfix for DataBase Update Error

Issue When attempting to communicate with a MNL controller using the Listen to service pin method, a neuron ID of all zeros (000000000000) is received after clicking on the 'Listen' button. This is an invalid neuron ID and the physical service pin on the MNL controller has not been pressed. Environment I/A Series WorkPlace 5.8.x Microsoft Windows 7 32-bit Echelon OpenLDV 4.0 Echelon Type II PC Card (formerly PCMCIA) LonWorks PC LonTalk adapter (PCC-10) (formerly PCMCIA) LONWORKS PC LonTalk Cause WorkPlace Tech requires that the PCC-10 LonWorks adapter to be configured to use NI Application NSIPCC. Resolution Here are the steps to configure the LonWorks Adapter to use NI Application NSIPCC in Echelon OpenLDV 4.0.  1. Go to Windows Control Panel and launch LonWorks Interfaces. 2. Click the PCC-10 interface in the list view on the left side of the user interface to display the interface's properties in the details pane in the right side. 3. The details pane lists the PCC-10 card’s system image and transceiver properties. 4. Click anywhere in the NI Application property, click the box to the right, and then browse to and select the NSIPCC image.  property, click the box to the right, and then browse to and select the desired system image from interface's properties in the details pane in the right side.

Issue Is there any thermic actuator that can be used with the VZ*19 valves? Environment VZ219 VZ319 VZ419 MZ20A MZ20B Cause In some applications, a thermic actuator is requested Resolution Unfortunately, the only available actuators for VZ*19 valves are the MZ20A (24V, 0-10V modulating control) and MZ20B (24V and 230V, 3 Point floating control)

Issue When replacing a valve where the MZ140 actuator is used, which valve will fit? Environment MZ140-24T MZ140-230T VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C Cause Valve that fits the MZ140 actuator Resolution The MZ140 is designed to be used with the VZ*08* valves (VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C).

Issue Parameter changes lost when downloading XBuilder project even though upload parameters has been performed. Product Line TAC Vista Environment TAC Vista TAC XBuilder TAC Xenta Server Cause When you upload parameters from a Xenta server in TAC Vista the values are stored in the TAC Vista database. To restore them to a Xenta Server, you have to download parameters as well. Resolution Upload parameters from TAC Xenta Server in TAC Vista Download from XBuilder Download parameters from TAC Vista Note: When you do changes in an XBuilder project and download it, these changes are saved to the Vista db, overwriting the previous values saved during the upload parameters process. This means that the download parameters won't have any effect. The upload/download parameters feature is intended to be used when: Someone has made (erroneous) value changes from the OP7 panel or the web interface (and you want to revert them) You need to replace the Xenta Server. Before replacing it, you make an upload. Then you download the XB project to the new Xenta Server and download.