I/A Series G3 mail service error: 'java.net.UnknownHostException: smtp.mail.yahoo.com - Authoritative Answer Host not found.

[Product_Support]

Issue

I/A Series G3 mail service error: 'java.net.UnknownHostException: smtp.mail.yahoo.com - Authoritative Answer Host not found.  This error Indicates that the mail service in the I/A Series G3 platform is unable to establish communications to the SMTP mail server.

Environment

I/A Series G3 - all platforms

Cause

This error is typically related to the DNS settings where the URL cannot be resolved to an IP address.

Resolution

Verify and correct the DNS settings for the I/A Series G3 platform.