Issue The Xenta 913 supports several different BACnet object types but does not support all object types. Product Line TAC INET, TAC Vista Environment Xenta 913 BACnet Vista I/NET Cause The Xenta 913 is only a gateway device and is not native BACnet and thus does not support all BACnet object types. Resolution The BACnet specification outlines 49 different object types. Objects include physical points, processes and even internal operations. Most BACnet devices, including BACnet certified devices, do not support all of the object types since some of the object types are particular to specific industries and several are not commonly used. The Xenta 913 controller supports the following object types: Analog Input Analog Output Analog Value Binary Input Binary Output Binary Value Multi-state Input Multi-state Output Multi-state Value The following BACnet object types are unsupported by the Xenta 913: Access Credential Access Door Access Point Access Rights Access User Access Zone Accumulator Averaging Bit String Value Calendar Character String Value Command Credential Data Input Date Pattern Value Date Value Date Time Pattern Value Date Time Value Device Event Enrollment Event Log File Global Group Group Integer Value Large Analog Value Life Safety Point Life Safety Zone Load Control Loop Network Security Notification Class Octet String Value Positive Integer Value Program Pulse Converter Schedule Structured-View Time Pattern Value Time Value Trend Log Trend Log Multiple           Note that there is some confusion among object types. For example, while it is possible to have a Life Safety point that is a binary output, this is not the same thing as the standard Binary Output object type and the two points are not interoperable.

Issue When I/NET interacts with Endura/Digital Sentry, the Video Window can't pop up when swiping a card or an alarm happens. Product Line Pelco, TAC INET Environment I/NET Endura Digital Sentry Cause The Video Window only pops up in Alarm Window, not in Event or Transaction Window. Resolution For card entry, the Video Window needs to be popped up manually by right clicking in the Transaction or Event Window and choose Video. For alarms, the Video Window only pops up in Alarm Window when alarm is active. After the alarm returns to normal or is acknowledged, the video needs to be shown in Event Window.

Issue I/NET will run in application mode, but will quickly shut down when in service mode Product Line TAC INET Environment I/NET Configuration Profile I/NET Seven Cause The I/O Server can be configured to auto shutdown whenever the I/NET Workstation application is closed. If this setting is used, the service will stop whenever I/NET Workstation is closed as well. Resolution Open the I/NET Configuration application. [Start>All Programs>I/NET>INET Config] Click on the Radial button so that I/O Server is maintained when no clients are present. Do NOT use the shutdown option when using I/NET as a service  

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.

Issue DPU Offline shows up when the Door Configuration is selected from the Summary Controller. Product Line TAC INET Environment All versions of I/NET Cause The Resident I/O Points for those doors are either non existent in the save file, offline or have lost communications to the controller. Resolution Verify that the DPUs are Online and communicating to the Controller by clicking connect Controller/MCU Configuration and verify that the addresses are blue and communicating Select Resident I/O Points and verify that the 08 and 09 points does exist for the respective points If not add and then update the database Select Summary/Door Configuration/ and verify that the doors are now in blue rather than red indicating that they are online. Temporary Individuals have the DPU RES check box, which means the information is stored in the DPU (such as a SCU) until the battery runs out.

Issue How to uninstall an I/NET Seven Host MPC Product Line TAC INET Environment I/NET Seven Host MPC Cause Uninstall an I/NET Seven Host MPC Resolution Demote all workstations (clients) one at a time. After all workstations are in standalone mode, demote the File Master. On the File Master: Log off the I/NET Seven system Shut down the I/NET I/O Server Driver Go into the Task Manager Function and "End Task" on the following Files -- SQL Server & SQL Agent. If you have a SQL Database on the File Master and you want to save this database, go to the DbCreate editor and do a SQL Backup. Make sure the path of this backup is located OUTSIDE of Inet Seven directory. Launch the Windows Control Panel. Go to Add/Remove Programs. Remove the "Inet Seven" Program Remove the "Microsoft SQL Desktop Engine" program Exit out of the Control Panel. Launch Windows Explorer. Go to the following directory - "Program Files\Inet Seven" Highlight the "Inet Seven" directory, and delete this folder While you are still in the "Programs Files" directory, look for the following file folder “Microsoft SQL Server”. Once you find this, highlight the folder and delete. Go to the Recycle Bin and delete all entries in this folder. Exit out of the window explorer function. Next go to the desktop and look for the icon "My Computer" Right click and highlight the "Manage" directory. Scroll down the list until you find the section "Local Users & Groups" Double click this folder, then double click the "Users" folder. Highlight and delete the following user account "INMPROXY" Reboot the PC to make sure all of the actions you performed take effect. Note: you need to repeat steps # 5 through step # 20 on every workstation (client) on the I/NET Network. Once the reboot is complete, you are now ready to re-install the I/NET Seven from the CD. To return the I/NET system to the File equalization mode you need to do the following steps. Shut down the I/O Server Driver if it is running on the File Master. Go into the DbCreate Editor and perform a Database "Restore" to place the saved database back in the File Master. Promote the File Master PC to the File Master Mode. Wait until the snapshot is complete. Promote the Workstation PCs to the Client Mode one at a time. Wait until the snapshot is complete. Then verify the database was received at the workstation

Issue Needing to monitor a controller's online or offline status. I/NET AMT will generate a station lost alarm when a controller is offline, however it is sometimes desired to have a point that can be monitored to alarm as well. Product Line TAC INET Environment subLAN Controller Lan; C-LAN Xenta 527 Cause I/NET AMT will generate a Station lost alarm when a controller is offline, however it is sometime desired to have a point that can be monitored to alarm as well. Resolution Monitoring SubLAN Controllers Connect to the Sub Lan Interface Controller (7798, 7793) Create an internal DA point called LLSSPP_Offline, with LLSSPP being the address of the subLAN device Add a Calculation to the point LLSSPP_Offline Enter this Calculation: OLD(P0) Set P0 to equal any External input point the subLAN device LLSSPP Click okay The result of this calculation is that the point will equal 1 whenever the referenced point goes old Monitoring Controller LAN or C-LAN devices Connect the Controller you wish to monitor Change an external point's Global Level to "Link" (If a point already is set to system, use it.) Connect to a second Controller on the same physical C-LAN (for best results use one physically closer to the NPR or Tap) Create an indirect point referencing the point created in step 2 Create an internal DA point called LLSS_Offline, with LLSS being the address of the controller Add a Calculation to the LLSS_Offline point Enter this Calculation: OLD(P0) Set P0 to equal the indirect point created in step 4 Click OK The result of this calculation is that the point will equal 1 whenever the indirect point goes old, which should only occur when the controller is offline.  Monitoring NPR or Xenta 527 devices Connect to a Controller under the device you wish to monitor Change an external point's Global Level to "system" (Use an existing global point if available) Connect to a second Controller under the device you wish to monitor Change an external point's Global Level to "system" (Use an existing global point if available) Connect to a controller underneath a different NPR or 527  Create an internal DA point called Link _LL_Offline, with LL being the Link address of the 527 or NPR being monitored Create 2 indirect points referencing the global points created in steps 2 and 4 Add a Calculation to the Link _LL_Offline point Enter this Calculation: OLD(P0)&OLD(P1) Set P0 and P1 to equal the indirect points created in step 7 Click okay The result of this calculation is that the DA point will equal 1 whenever both of the referenced indirect points go old.  This should only happen when communication is interrupted to both controllers indicating the most likely cause is the NPR being offline. Please be aware of other potential causes of 2 controllers on the same link going offline. Examples include power circuit failure or cut wire when selecting which controllers to monitor. 

Issue When using PIN code or PIN with card number for door entry, the door does not open. A time out message "Entry PIN t/o" is shown in AMT. Product Line TAC INET Environment I/NET PIN Pad Reader Cause There may be two causes of this message: There is an output format for PIN Pad called burst format. There are several types of burst format available, for example 4 bit, 8 bit, 26 bit etc. For I/NET, it only accepts 8 bit and 26 bit type. If the burst format isn’t correct, there will be "Entry PIN t/o" message appeared, which means timeout for waiting for PIN entering. The digits of PIN are less than 6 bits. Resolution The following solutions are recommended for the two causes of this issue: For cause 1, the burst format of the PIN pad should be changed to 8 bit or 26 bit (Usually using 8 bit. If the extended PIN function is needed, 8 bit type should be chosen). For HID reader, there is a configuration card to change the burst format to specific type. Refer to HID relative documentation. NOTE: In most instances the Configuration Cards must be presented to the reader within 5 seconds of powering up the reader. For cause 2, if the digits of PIN are less than 6 bits, a "#" button needs to be pressed after entering the PIN. If this solution can't work, you can change the PIN to 6 digits by adding "0" ahead of the PIN. For example, the PIN is "3325", the PIN entered should be "003325".

Issue I/NET - Locating partners. SSL - How are SmartStruxure Lite products purchased in the UK? Product Line EcoStruxure Building Expert, TAC INET Environment Partner I/NET SmartStruxure Lite Purchase SSL Cause I/NET - Require engineer to visit for maintenance, servicing, installation or advise. SSL - There is confusion how SmartStruxure Lite products can be purchased. Resolution I/NET Click here to be linked to the available UK I/NET partner list. SmartStruxure Lite The SSL equipment requires training to install and programme correctly, therefore these products are installed, programmed and commissioned by trained Schneider Electric Partners. These products can only be purchased through the Partner network. To locate a Partner, use the following link, select SmartSruxure Lite and browse to the correct location on the map: Schneider Electric Partners

Issue XBuilder and Port Forwarding Product Line TAC INET, TAC Vista Environment I/NET or Vista site Cause Desire to know XBuilder and Port Forwarding Resolution A Xenta 511/527 can be downloaded: On the intranet using the actual 511/527 web address Remotely using the public IP address Using port forwarding by typing in the :9080 (or whatever ports are assigned) after the web address in the XBuilder project. You will have to change the http and https ports in the XBuilder project to the remote ports.

Issue If there is no saved copy of an XBuilder project and the backup was not sent to target it may still be possible to recover some of the data to be able to reconstruct the project Product Line TAC INET, TAC Vista Environment Xenta 5xx / 7xx / 9xx Cause Lost XBuilder project and backup was not sent to target Resolution With XBuilder 1.5.0 or later connect to the Xenta controller through the web interface and use the Utilities > Project Tree to view the project information. Use this information as a blueprint to rebuild the XBuilder project. If an older version of XBuilder was used then can connect to the Xenta Server with FTP. The OGC graphic files as well as the CFG files which configure the linking of points and signals can be obtained through the FTP. These files can then be imported into a new XBuilder project which can be sent to the Xenta Server.

Issue TAC Xenta 511/527 Help cannot be opened. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment I/NET or Vista site Cause TAC Xenta 511/527 and the Help information will not open Resolution With the new product versions of the 511/527 the help file is now downloaded to the computer rather then viewable online. If you receive an "Action canceled" error when you try to open the help file right click on the file (Help511-527.chm) and choose "Properties". Then under the General tab at the bottom of the window you will see "Security: This file came from another computer and might be blocked to help protect this computer." Click "Unblock" and then open the file and you should be able to view the help section. This error message appears to only occur when downloading the help file with Internet Explorer.

Issue Xenta 511/527 - values/trend logs have exponential numbers, menu tree is black blocks and other problems Product Line TAC INET, TAC Vista Environment I/NET Site Cause More than likely Java has been updated without the end user realizing it. Uninstall Java and then reinstall from the link provided in the 511/527 menu tree. Resolution Click on Help. If a pop-up blocker is installed, hold down the Ctrl key while clicking. Click "Day to Day Operations", "Java Plug-in", and finally "Download Java Plug-in". This will give you a list of java downloads to select from depending on which TAC product you are trying to use. Disable automatic updates in Java so this does not continue to happen. Right click on the Java icon in the lower right hand side of the screen Left click on Open Control Panel Right click on the Update tab Uncheck the box next to Check for Updates Automatically Click Apply and close out of Java.

Issue Coefficient table is full when adding a MR-VAV to an SLI controller. Product Line TAC INET Environment I/NET Site with MR-VAV Cause Coefficient table is full when adding a MR-VAV  Resolution An MR-VAV needs 7 Conversion Coefficients in order to complete the update MCI, but it can re-use coefficients which already exist in the table,e.g.0.018 and -148 for thermistors. If your table is full, see if you have duplicates of values in your Coefficient table. If you do re-direct, the points that have the same values. For example if 4 and 15 are the same values then select coefficient 4 for all of the points using coefficient 15 and change 15 to 0 and 0. That will open up one coefficient at line 15. See if their are more to open up. If not and you have close values, you might merge the values that are close together. Check to see how much it changes your actual output value. If it isn't much then that will probably work fine. I change some of my CFM Coefficient tables to make an 8 in. duct to match a 10 in. duct and the actual CFM did not change enough to worry about. If the value is close but not close enough, try adjusting the hardware coefficients for those points to fine tune them. If you then get an error indicating that your engineering table is full, open that one up to do the same as above. Point CFM, percentages, etc. to one CFM and one percentage.

Issue On a 7740 or 7741, what are P6 and P7 used for? Environment I/NET Seven 7740 7741 Cause P6 and P7 are optional connections. Resolution P6 and P7 are optional connections used to supply unregulated 24 VDC at 100 milliamps.

Issue What is the longest time delay that can be used for relay modules within MR controllers? Environment I/NET MR controllers DDC Relay modules Cause Limitations within the controller and programming. Resolution 3299 seconds is the longest configurable delay. That equates to 54 minutes, 59 seconds.

Issue What are the correct conversion coefficients for an internal PI point? Environment I/NET Resident Point editor Cause Internal PI points are always the target of a calculated point. Resolution Internal PI points must use a conversion coefficient pair: M = 1.0 b = 0.0

Issue Elevators do not allow free access when unlocking the elevator reader with a time schedule Environment I/NET Elevator control Cause The clue is "elevator READER". Since the elevator reader doesn't directly control a "door", giving it an unlock schedule does nothing more that turn the led green. Resolution Add a schedule to each of the outputs that would allow access to each floor.

Issue How to free the elevator floors for free access when a door time schedule will not. Environment I/NET Elevator control 7920 MR-88R DIO 7940 Cause Elevator control design. Resolution If you only have a few floors, you could use a 7920's extra outputs in series or parallel with the floor outputs. Then attach a time schedule to them. If you have many floors, use the outputs of an MR-88R or a DIO 7940 in the same way. You might also use a single spare output as a connection to the elevator controls. Arrange with the elevator tech that when the contact is open, the floors are free. Closed contact means we control them. Then he configures his relays and such to accomplish it. If you prefer not to add any wiring or extra outputs, you might use a combination of AIC, events, etc. Check out Tech Tip G066 (if you can find it) for some ideas.

Issue Using a Thermistor Sensor on an MR Controller Environment I/NET MR Controllers Cause You may use a thermistor sensor in place of an I/STAT for room temperature readings only Resolution You may use a thermistor sensor in place of an I/STAT, only if it reads temperatures in space temperature range. Reason being, the stat port has comm line directly to the processor of the controller. If a sensor is used that reads either extremely high or low readings, they can disrupt the processor and cause controller reconfigurations.