Issue In some applications, a compression/conex type connection is requested or required. Environment VZ22 VZ32 VZ42 Cause Application requirement. Resolution Unfortunately, no such connection is available through Schneider Electric, and must be provided from external source if required.

Issue Are the V211T, V222, V292 valves suitable in a system containing 28% bio ethanol? Environment V211T V222 V292 Cause Application requirement on content. Resolution With a content of only 28%, the valves should work just fine. Cast iron is not ideal, but it works fine. Stem packing materials are EPDM and teflon, and they will also work fine with this content.

Issue Support is required for Merten switches and Merten KNX products Environment Schneider Electric Merten products Cause Merten products are not supported by Buildings PSS Resolution Information on Merten Products can be found on their website: http://www.merten.com/ Contact details are at: http://www.merten.com/Customer-service.100.0.html For Technical Support email: tsc-wiehl@schneider-electric.com (Old email: infoline.merten@schneider-electric.com) For pricing information and ordering Merten products please contact your local Customer Care Centre (CCC).

Issue The thermostat appears to be in OFF mode and can't be cycled through the modes as indicated by the manufacturer's directions.   Environment Venstar T2700, VST2700 thermostats for red-wire control connected physically to a controller Cause It seems that the polarity of the dry contact was set to the default Normally Open (NO) state. Using the Venstar EZ-Programmer to apply the correct settings for use with an occupancy point did not overwrite the polarity of the Venstar's dry contact, but did overwrite the Dry Contact Operation. Also, by wiring everything up first, we did not power up the thermostat to change the mode before it got the closed dry contact command from the BAS. So when we did power everything up, the dry contact was closed, but the thermostat understood that this was an "unoccupied" command since it was still set to NO. Even though the security settings allowed the mode to be changed, when Dry Contact Operation is enabled, the mode can only be changed in occupied mode. When the thermostat goes unoccupied, it stays in whatever mode it was in previously, and controls to the unoccupied setpoints. By not realizing that the EZ Programmer didn't overwrite the polarity, we assumed the dry contact operation and polarity were correct and a closed dry contact would enable the occupied mode.   Resolution This issue can be resolved by powering up the thermostat before connecting the dry contact relay and changing the mode to "auto". If already wired, make sure the dry contact polarity is set to Normally Closed (NC) and Dry Contact Operation is "Yes". Then the modes can be cycled while occupied. < acc0432manualrev1.pdf="" manuals="" support="" www.venstar.com="">

Issue What is the "meter factor", what does it mean? Environment Kamstrup Heating meter cooling meter flow meter Multical 601 602 Cause The "meter factor" is mentioned in the documentation, but what does it mean? Resolution The "meter factor" is the number of impulses/Liter, and differs between the different sizes of meters. This value is described in the data sheet. The meter factor can also be seen on the label on the side of the meter.

Issue Changing a Controlli MVL56C actuator. Environment MVL56C VMB VMB16 Cause A Controlli MVL56C actuator is to be replaced, is a linkage required to connect to a Forta actuator? Resolution A linkage is required. The linkage is the AG50, part number 880-0127-000

Issue Does Schneider-Electric carry a line of carbon monoxide sensors with BACnet capability? Environment Kele Veris Cause Job specification Resolution Veris will be releasing a carbon monoxide sensor with BACnet and Modbus capability in 2Q14. Kele has the GDN series of carbon monoxide sensors that are BACnet and Modbus capable.  Visit kele.com and type GDN into the search field for a list of available models.

Issue Is there a min/max pipe diameter when using the SCP110/SCC110 condensation detector? Environment 006902500 SCP110 006902510 SCC110 Cause Application options for SCP110/SCC110 condensation sensor Resolution Applicable Pipe Diameters:   ¼“(14mm)  -  3“(90 mm) Length of strap included in package:  350mm

Issue Is there any thermic actuator that can be used with the VZ*19 valves? Environment VZ219 VZ319 VZ419 MZ20A MZ20B Cause In some applications, a thermic actuator is requested Resolution Unfortunately, the only available actuators for VZ*19 valves are the MZ20A (24V, 0-10V modulating control) and MZ20B (24V and 230V, 3 Point floating control)

Issue When replacing a valve where the MZ140 actuator is used, which valve will fit? Environment MZ140-24T MZ140-230T VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C Cause Valve that fits the MZ140 actuator Resolution The MZ140 is designed to be used with the VZ*08* valves (VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C).

Issue To clarify if the Erie Zone valve actuators are Plenum rated per the NFPA ( National Fire Protection Association ) safety standards. Environment Erie Actuators Cause Plenum rating of our actuators apply to the wires or cables used externally for terminations of the actuator. Resolution To provide a plenum rated solution, one of the two options below could be used. 1. Use an Erie actuator that has terminal connections instead of wire leads like the AG13A01A or AG23A01A and use plenum rated wire or cabling to connect to their terminals. 2. Use conduit connectors with a complete electrical conduit system to enclose all the wires in conduit. Note: The Erie models that have wire leads or cable like the AG13A020, have appliance wire NOT plenum rated. Without the use of a conduit system to shield the wire, it would Not meet plenum rated standards Consult the local Electrical Building Inspector to verify the best solution to ensure your application can be certified after inspection.

Issue What is the USB port used for in the STD300? Environment STD300 Cause Internal hardware upgrade that does not affect the functionality.  Resolution The USB port is in place for internal/factory use only, and should not be used in the field.

Issue Stroke length specification is different in older vs newer documentation. Environment MZ20A MZ20B Cause Different specifications depending on source. Resolution The stroke is 8.5mm but it is a floating actuator. Some of the range will be limited by the stroke of the valve, there may also be a small pre travel to ensure close off.

Issue M52L is obsolete and needs to be replaced. Environment V354 V355 M52L MC52A MC52B Cause Replacement of obsolete actuator.  Resolution   The M52L on a V354 or V355 is replaced by MC52A or MC52B: -MC52A , part no 8532221010, modulating control -MC52B-24, part no 8532320000, 24V, Inc/Dec -MC52B-230, part no 8531320000, 230V, Inc/Dec  These part numbers does also include an adapter ring that needs to be used when mounted to the V354 or V355 valves. Please note that the suggested replacement actuators listed above does NOT carry a 16V output. If this feature is required, an external 16V supply must be provided.

Issue Where can information for Berger Lahr be found, as they do not appear to be Buildings Business products. Product Line Field Devices Environment Non Buildings Business Products Berger Lahr Industrial Drives, Motors and Actuators. Cause Berger Lahr is not a Buildings Business product. Resolution Email: info@schneider-electric-motion.com Webpage: Berger Lahr   Brushless DC Drives Brushless DC drive systems are an economical solution for many motion tasks. With compact and powerful motors and matching drives, they offer a wide range of options for appliances in industrial automation. Brushless DC drives are available in two versions: BLP14 with CANopen fieldbus interface and BLV14 with analog interface (5V or 10V). Both open-loop and closed-loop operation is possible. The motors are available in two sizes: BDM 4: with flange size 42mm, in two lengths with nominal power from 56W to 95W and nominal torque from 0.13Nm to 0.22Nm BDM 7: with flange size 66mm, in four lengths with nominal power from 120W to 370W and nominal torque from 0.24Nm to 0.8Nm Actuators Actuators position flaps, valves, or sliders with great precision. The compact actuator housing contains a motor, a gearbox and a control unit. Three different types of actuators are available to respond to your specific positioning challenge: STE = electronic actuator STA = actuator with cams and relay STM = actuator with cams Tin Can Motors Tin can motors are robust, energy-efficient and work with great precision. The motors can be operated without additional control electronics with 50Hz or 60Hz alternating mains voltage. Our comprehensive range provides the right motor to meet your specific requirements. These motors are available as 2-phase stepper motors or as synchronous motors and can be used for HVAC actuators, medical devices, pumps, and a wide range of other mechanical devices.

Issue How can I/A Series G3 be configured to monitor local setpoint changes on the LON based SE7000 Series Room Controllers? Environment I/A Series G3, SE7000 Series Room Controllers Cause Setpoint values on the LON based SE7000 Series Room Controllers are maintained as a network configuration property (nciSetPts).  Local setpoint changes will not be seen at the I/A Series G3 station unless the value is polled or read. Resolution I/A Series R2 had an object (PollSnvtTempSetptCmd) in the lonextras jar that could be set to poll the nci values on a configurable time basis.  The same functionality can be setup in I/A Series G3 through the use of an interval trigger. Open the kitControl palette and expand the ControlPalette - Trigger folder Add an Interval trigger object and configure as Trigger Mode with the Interval required.  The Interval will determine how often the nciSetPts is updated (polled).  The recommendation would be 60 seconds. Right Click on the Trigger and select “Link Mark” Right Click on the SE Room Controller and display the property sheet for the device Locate and Right Click on the nciSetPts parameter.  Select Link From “Name of Your Trigger”. When the link window appears, select Fire Trigger and then select Force Read.  Select OK to complete the link. All setpoints included in the nciSetPts parameter will be updated at the time interval configured to read what has been set at the local device.

Issue On a MULTICAL 66, the Lon card is broken and needs to be replaced. Does the MALON BASE card fit the older heat meters? Environment MELON BASE MULTICAL Cause Unfortunately the LON card we have today for the newer MULTICAL 601/602 will not function with the old MULTICAL 66 meter types. Resolution Please contact local Kamstrup Service channel.

Issue HID Biometric reader product obsolescence. Environment HID Desfire and Mifare Smart card and Fingerprint readers. As used on Continuum and I/Net Access Control. Cause HID have discontinued these readers. Resolution HID have discontinued production of their SmartTOUCH SB10 and SBK10 Desfire and Mifare fingerprint readers. Part numbers affected are: HID Ref: 800-8052, SE P/N 654 1903 000 - SB10 Desfire Fingerprint reader. HID Ref: 800-8057, SE P/N 654 1904 000 - SBK10 Desfire Fingerprint reader with keypad. HID Ref: 800-8050, SE P/N 654 1901 000 - SB10 Mifare Fingerprint reader. HID Ref: 800-8055, SE P/N 654 1902 000 - SBK10 Mifare Fingerprint reader with keypad.

Issue What type of sensor element is used in the STR300? Environment STR300 Cause The HVAC European+Sensors+Catalogue.pdf on the Extranet, as well as the datasheet for the STR300 Series says that the sensor element is PT100 Class B. Resolution The actual sensor element for the STR300 that are made today is NTC Thermistor 10 kOhm. The output from the STR300 is 4-20 mA.   The documentation will be updated shortly.

Issue According to the documentation the max cable lengths for the sensors connected to a Multical device are : Temperature sensors : 10m Flow Sensor : 2,5m Is it possible under any circumstances to extend the cable length up to 15m?   Environment Multical Cause The sensors come in pairs and are calibrated. They must never be extended. The longest length available is 10 metres. Resolution It is not possible to extend the cables to the sensors, as the devices are calibrated with the sensors delivered from the factory.