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Label: "andover continuum"

View in: "Building Automation Knowledge Base" | Community

2197 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Report setup to automatically save to unique files in an output directory is not working. When ReportCmdLine.exe is used to save the report output (see Automatically Running Continuum Standard Reports) only a single file is created and overwritten each time. Product Line Andover Continuum Environment Continuum Cyberstation Continuum Report object Cause The name of the Report object being run has a period (.) in its name. Resolution Rename the Report object removing the period from its name. The Report output will now save a new file with date and time in the filename each time it is run.

Issue The customer (or others) have performed Ethernet penetration tests and some controllers have reset Product Line Andover Continuum Environment Ethernet Controllers Netcontroller Cause Some earlier versions of firmware include vulnerabilities to broadcast storms or DOS attacks. Resolution The following firmware versions have fixes that relate to resetting of controllers due to unusual Ethernet Activity. Those shown are not always the latest version and it is best practice to use the latest firmware available on all sites. The following controller versions and above: bCX 4040 (BACnet) bCX1-INF 9640 v1.200025 Netcontroller CX99xx v1.5300026 Netcontroller NC2 CX9680 v2.100035 ACX57xx v1.100037 CX9702 v1.200036 All firmware compatible with Continuum v1.90 and later. Previous versions not shown, but all the information required is available from the firmware release notes See Continuum controllers go offline during a broadcast storm

Issue Database maintenance has been keeping the event and extendedlog tables trim and someone decides they want to see data from a period of time that has been truncated from the Database. Environment Continuum Cyberstation SQL Server ActivityEvent AlarmEvent ErrorEvent ExtendedLog Cause Table truncation scripts have removed the events that a report is to be populated with. Resolution We can run reports on user activity and access event activity going back only as far as the information that is stored in the Continuum Database. This information is stored in specific tables that are normally truncated on a regular basis. The amount of time this information is saved for may be different for each installation. (See articles Stand Alone Continuum using SQL Server 2005 Express is not purging the ExtendedLog table and How to setup automatic table truncation on Single-User SQL Express systems on how this is setup on a single-user system.) However, there is one possibility to being able to provide this information. If there has been a vigilant database maintenance schedule maintained and there have been periodic backups of the ContinuumDB, then the information stored in those backups can be retrieved and reports can be run. This would require a setup of a separate Continuum system (SQL Server and Cyberstation) that is able to have these backed up Databases restored to it. Restore each backed up copy of the ContinuumDB Run the required reports against this offline version of the Database. Do this one Database at a time until all the required data has been gathered.

Issue In earlier releases of continuum Pre Windows 7, The Badge software would attach to the cameras and import a photo directly to the Badge without any additional cost. Canon's SDK for the Powershot cameras is not compatible with Windows 7 Canon's SDK for the EOS line of cameras is compatible with Windows 7 but requires a license in order to import photos directly into the badge. Product Line Andover Continuum Environment Windows 7 Continuum 1.94 Cause There are a limited selection of cameras that are supported and qualified with Epi Canon's SDK for the Powershot cameras is not compatible with Windows 7 Canon's SDK for the EOS line of cameras is compatible with Windows 7 Resolution See related article, An Epibuilder Plugin is necessary for some badging devices to work. Camera (Face) Options: Canon EOS Camera (high end cost / higher functionality) Tested on Windows XP Pro SP 3 & Windows 7 Pro Models currently tested: EOS Rebel XS and EOS Rebel T3 Interfaces through the EPI Canon EOS capture plug-in license

Issue Both comm ports can be enabled for RTU, but is this a recommended configuration? Product Line Andover Continuum Environment Continuum 9900 9940 9680 9640 5740 5720 Xdriver Cause 2 port can be enabled for RTU Xdriver on a netcontroller, but is this a recommended configuration or will this be too much of a strain on the Controller? Resolution According to the Xdriver developers, it is NOT advisable to use 2 Modbus RTU Xdrivers on the same Controller The Modbus RTU Xdriver is the only 'poll on demand' type xdriver and this dual configuration has the potential of holding the CPU for longer and could cause the polling to become irregular. It is recommended to add an additional Controller to handle the additional devices and points required. Also see BCX Controller can use Comm 1, Comm2, or both ports for Modbus RTU X-Driver Can two comm ports be enabled when using the RTU Xdriver?

Issue Have Cyberstations and BCXs and/or 3rd party devices on different subnets Product Line Andover Continuum Environment Cyberstations BCX 40xx 3rd Party MSTP/IP BACnet Cause Unable to communicate with B3 devices or get B3 point values. Resolution Review LAN configuration. Each separate subnet requires a single BBMD for communication. See BACnet documentation on line via Cyberstation or "Introducing BACnet" document in Cyberstation. See Simple BBMD setup.

Issue Need help with programming Need help to make graphic Installation questions Forum Environment BMS Security Video Cause A great way of getting help with various application programming and graphic making is to spread knowledge between all the great technician out there. A forum exist for this and people worldwide that works with SE Solution share their knowledge here. Resolution Please enter the forum by the link below. http://community.se.com/welcome

Issue Use of the Plain English programming environment and general Plain English programming is covered in the Training courses, what other techniques can be used to debug a program. Product Line Andover Continuum Environment Plain English Integrated Development Environment Cause Often additional techniques are required to debug Plain English, especially when attempting to analyze, modify or fault find other peoples code. Resolution Some techniques you can use for debugging your program and isolate problems are: Add in additional line labels to the program to isolate where the program is disabling or failing, if it disables you will be able to see the "CurrentLine" it has failed on and therefore know which line of code is causing the problem. Even if a program does not disable you can use the "Stop" keyword in the program it will act as a break in the code and you can look at the values of the various variables, that should tell you what value could be at 0. Use the Watch window to show the values of the various objects, when used with the above 2 techniques it allows you to accurately trace a program flow. Temporarily create local variables as actual points and comment them out from the assignment at the top of the program, this allows you to use the Watch window to see the points values. Revert them back to local objects when debugging is complete. Ensure none of the Program size limitations as defined in Plain English program limitations on number of characters in program and line labels are exceeded.

Issue Can the Text Font size be changed on Listviews, Reports, EventView, Active Alarm Window Product Line Andover Continuum Environment Continuum Cyberstation Cause Trying to change the font size Resolution Listview - Most Font attributes/styles can be changed but the Font size adjustment is greyed out EventView - Most Font attributes/styles can be changed but the Font size adjustment is greyed out ActiveAlarmWindow - Most Font attributes/styles can be changed but the Font size adjustment is greyed out Report - Text Font is not adjustable Groups - Some adjustment of Font are possible For EpiBuilder see Adding fonts to EpiBuilder or EpiDesigner

Issue "Controller doesn't know Infinet Id" error when attempting to share data from a BCX9640 to a b3 under a BACnet BCX 4000 Product Line Andover Continuum Environment BCX9640 b3 BCX4000 Cause A program that is attempting to map a point value from a BCX 9640 to b3 under a BCX 4000 receives a program error "Controller doesn't know Infinet Id." The infinity protocol does not get routed. Resolution The BCX4000 must be upgraded to a BCX4040 by requesting this from repair. Follow Share data between standard Continuum controllers and Continuum BACnet controllers to get the best performance.

Issue What do the HVAC, SEC, and INT options on the Continuum Security Key provide access to? Product Line Andover Continuum Environment Continuum Security Key Continuum Cyberstation Cause Unsure as to what restrictions these various Security Key Options place on the activity that can be performed and what can be viewed within Continuum. Resolution HVAC - Provides access to HVAC specific objects such as viewing BACnet controllers, creating BACnet objects and polling for new BACnet Devices. SEC - Provides access to viewing and creating Security specific objects such as Door, Area, and Personnel objects. INT - Provides access to all of the above. This key will be able to view/create both HVAC and Security related objects. Any Workstation with a SEC key will not be able to view any BACnet Devices or objects in the database and any with an HVAC key will not be able to view Security related objects in the database. For more information see Different options on the CyberStation security key.

Issue Personnel distribution shows error 5310 Product Line Andover Continuum Environment Cyberstation Cause Error 5310 (0x14BE hex) indicates a duplicate card number. Resolution Take a LAN capture of the distribution using Using WireShark to analyse communications on an Ethernet network and send it to PSS for analysis, a PSS engineer will decode the packet to extract the card number and card type that is being rejected as duplicate. Armed with the card number and type find the offending record in the DB and eliminate the duplication.

Issue Getting error "Unable to find an object in the database.Root\FolderName\OldAreaName" when creating new Personnel, in Personnel Manager. Following a change to Area names, the Personnel Profiles no longer contain these changed Areas. Product Line Andover Continuum Environment Continuum 1.81 and above Cause Do not rename Areas without removing/replacing them from the Personnel Profile. Resolution Always remove Areas from Personnel Profiles before changing the Area name, then replace Area If you simply rename the Area without removing that Area from the Personnel Profile, then the Personnel Profile will either get corrupted or the changed Areas will get removed from the Personnel Profile. If the Personnel Profile is corrupted then it needs deleting. Delete from Personnel Manager, if the corruption is such that it cannot be deleted from Personnel Manager, see Cannot delete personnel profiles Once the Personnel Profile deleted, recreate as required.

Issue The controller installation guides detail how to display the values in Water Column (WC), but how can this be displayed in metric units? Product Line Andover Continuum Environment Infinet controllers (i2865 & i2865-V, i2866 & i2866-V , i2885, i2885-V, i2850 &i2853 ) BACnet controllers (b3865 & b3865-V, b3866 & b3866-V , b3885, b3885-V, b3850 & b3853) Cause A conversion to metric units (Pascals) is needed. Resolution i28xx type of Infinet Controller has 0-2" WC (Water Column) range which corresponds to 0-2V so the input value can be read directly in WC. The 850 has a single airflow sensor on channel 8 The 853 has two airflow sensors on inputs 7 and 8 For 865, 866, and 885 the airflow sensor is on Input 7 Always use input type Voltage Set the units to Pascals The following conversion can be used on the conversion line: ElecValue * 500 The i28xx-V type of Infinet Controller has 0-1" WC (Water Column) range. For 865-V, 866-V and 885-V, the airflow sensor is on Input 7 Always use input type Voltage Set the units to Pascals The following conversion can be used on the conversion line: ElecValue * 250 For controlling the Damper motor output Create an Infinity Output point of type Triac on Channel 1 It can then be opened/closed like any other Triac output with the use of On, -On or Off commands. Also see Setting up the override value to show the damper feedback on an i2/B3 866-V for details on reading the damper feedback on the i2/b3886-V.

Issue When using the Modbus TCP/IP XDriver will the data type used by a 3rd party system be supported. Product Line Andover Continuum Environment Modbus TCP X-Driver Cause Not every possible format of data is included in the Modbus IP X Driver. Resolution The following data formats are supported in version ModbusTCPIP_2ndGen200018.xdr: Unsigned Integer 16 bit Signed Integer 16 bit Reverse Floating Point 32 bit Floating point 32 bit Long Integer Unsigned 32 bit Long Integer Unsigned Swapped 32 bit If the products used have a different data format then this would require a new development of the X Driver, please see Will Continuum communicate with a third party system? for contact details. Also ensure that the X Driver point type created (Numeric, Input, Output) is supported by the function code used. Check out the X Driver manual for the list of point types supported by each function code. For example Function code 3 can be used with Numerics and Outputs, but not Inputs.

Issue Options are needed for truncating large amounts of extended log data, but with the ability to report on that data Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Extended logs data can cause the Continuumdb to get large and needs to be truncated with the ability to continue to report from the old data Resolution Set up automatic truncation of extended logs (See the Check Purge Interval section in Stand Alone Continuum using SQL Server 2005 Express is not purging the ExtendedLog table) Ex. Year, 180 days Make a copy of the Continuum database on the existing server. In this scenario you would have ContinuumDB and ArchiveDB. Use one of the Cybers via Workstation Initialization) to temporarily switch to the ArchiveDB for reporting purposes and then switch back. Purchase the Extended Log Archiver uses a separate db for the archived data and truncates data from the Continuumdb automatically. For more information email COE@Buildings.Schneider-Electric.com

Issue When alarm is triggered in the controller sometime the alarm will immediately be displayed on the Alarm View as expected, you trigger the same point alarm a few times and some times there is a delay of up to a minute or two before the alarm shows up on the Alarm View. Looking at a list view of the alarms you can see the difference between the time stamp and the time of log Product Line Andover Continuum Environment CyberStation All controllers Cause The controller has been taught about CyberStation whose network ID has been since changed. Resolution Use a PE program to find out from the controller's perspective what it has been taught. If the controller contains entries in its table that it should not have, then reload the controller to remove them. See Visibility into a controller's list of peer controllers and Cyberstations following a teach for a sample PE program.

Issue When using the UI-8-10V for 0-10V analog input, the ElecValue of the input shows the half of the actually applied voltage. Product Line Andover Continuum Environment NetController: CX9900 , CX9940 , CX9680 IOU: UI8-10V (UI-8-10V) Cause UI8's 10V dip switch functions as the voltage divider. Resolution As the UI8's 10V dip switch functions as the voltage divider, it halves the 10V input voltage into 5V and uses it as the measured input. So, the ElecValue of the input shows the half of the actual input voltage. Note: When the input is configured for 10V operation, the input impedance is 4.4kΩs. Therefore, the sensor used would have to be able to source as much as 2.3mA. If input impedance is an issue for the sensor, then select the 5V input switch setting and use external resistors as detailed in How to use a 0-10V Sensor on a controller with 5V inputs.

Issue When executing a Find New BACnet Device a third party controller (Trane) would not come into the system. Product Line Andover Continuum Environment Continuum BACnet Trane Cause BACnet Network ID was assigned to 1 in the third party device. Both the CyberStation Device node ID and the third party device Node Id can not be set to 1. Resolution Have the vendor change the device node ID from 1 to a unique value on the network. See Could not learn in a new 3rd Party BACnet device.

Issue Site inquiring as to know the limit to how many workstations can be connected to a Continuum LAN system. Product Line Andover Continuum Environment Windows Server SQL Cause Site planning and architecture requires information on the limit of how many workstations can be connected to a Continuum LAN system. Resolution The Continuum LAN system itself has no real limit to how many workstations you can connect, but there are some limits to take into consideration. You can have up to 64 Workstations with ACC NET ID's between 191 - 254 which you will be able to setup to receive Continuum alarms. If the requirement is to have more than the 64 workstations allowed, you can add workstations after this limit but you will not be able to receive alarms and will need to set their ACC NET ID set to 0 If you add extra workstations you may also need to purchase additional Microsoft CAL (Client Access Licensing) licences for the Server and SQL which the database will reside on. For more information please see Microsoft Volume Licensing. Also see Client Access License (CAL) for more detail about CAL.

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