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CyberStation Alarms are delayed by 30 to 60 seconds

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CyberStation Alarms are delayed by 30 to 60 seconds

Picard Product_Support
‎2018-09-11 06:11 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 07:25 PM

Issue

When alarm is triggered in the controller sometime the alarm will immediately be displayed on the Alarm View as expected, you trigger the same point alarm a few times and some times there is a delay of up to a minute or two before the alarm shows up on the Alarm View.

Looking at a list view of the alarms you can see the difference between the time stamp and the time of log

Product Line

Andover Continuum

Environment

  • CyberStation
  • All controllers

Cause

The controller has been taught about CyberStation whose network ID has been since changed.

Resolution

Use a PE program to find out from the controller's perspective what it has been taught. If the controller contains entries in its table that it should not have, then reload the controller to remove them.

See Visibility into a controller's list of peer controllers and Cyberstations following a teach for a sample PE program.

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