Building Automation Knowledge Base

Issue After installing Continuum 2.0 SP1 problems are found with two of the System Default Listviewis. Errors This Month returns no results. Personnel_Expired Cards shows all cards not just expired cards. Environment Continuum 2.0 SP1 Cyberstation ListViews Filters Cause Misconfigured Listview qualifier or filter.  Resolution Errors This Month The filter in the listview configuration is set to Root\OneMonthToNow.  It should be set to Root\MonthToNow. Personnel_Expired Cards The listview qualifier needs to be configured as shown below.

Issue Sending BACnet Alarms from SmartStruxure Servers to Continuum CyberStation Environment BACnet Alarms Continuum CyberStation Cause What are the steps required to send  BACnet Alarms from SmartStruxure Servers to Continuum CyberStation Resolution 1. Manually create the CyberStation in  /SBOServer/BACnet Interface/IP Network (upload if required)   2. Create an Alarm/ BACnet Notification within the BACnet Interface Application (make one of the recipients the CyberStation)   3. Point any alarms that are required to be sent to the CyberStation to this Notification   4. In the Continuum CyberStation "Find New BACnet Devices", then send the SBOServer to the database.

Issue During reloading of controller when physical points are reloaded a Object Type Mismatch error occurs.   Environment b3 Reload Cause Controller database issue. Resolution In this case the problem was resolved by... Deleting the bacnet instance of the controller. Deleting the Infinity instance of the controller in offline mode. Relearning the controller. Rebuilding the controller configuration manually. Finding the bacnet device and sending to database.

Issue Version 2.0a Error getting Key Id appears at bottom of the Hasp Key Utility when an attempt is made to activate the Continuum license using the v2c file. Update failed: KeyIdNotFound Product Line Andover Continuum Environment Continuum Keyless Soft License Hasp Key Utility Sentinel HASP License Manager Cause A defect has been identified with Sentinel's HASP Runtime executable prior to release 6.56 which can in some cases cause the Hasp key Utility's Key ID number to change each time the host machine is rebooted. To determine if this is your issue run the following test: Launch the Hasp Key Utility executable in the Continuum program folder. Select Show Key Information. Note and record the Key ID #. Shut down the Hasp Key Utility and reboot the host machine. Relaunch the Hasp Key Utility and recheck the Key ID#. Resolution If the Key ID has changed following a reboot of the host machine, download the most recent version of the Continuum Software License Upgrade Utility from the Exchange Download Center.

Issue Extended Custom Card information required. Product Line Andover Continuum Environment ACX5720, ACX5740 V2.0 Software Cause No published documents available. Resolution Extended Custom Wiegand information is available in the online help within Cyberstation V2.0. Search for Custom Card and if will find the "Extended Wiegand Custom Cards" page with all the details.

Issue The Windows power save is interrupting system operation, i.e if you have a graphic open on a Workstation which is talking to another PC and the mouse has been inactive for some time, when you move the mouse it takes some time to update the graphics Environment Windows ES Continuum Inet Vista SmartStruxure SmartStruxure Lite SBO Cause This is caused by the Windows OS going into a power save mode, this will normally close down the CPU, Network adapter, graphics card etc Resolution   PC is going into a power save mode, Go into, "Control panel", make sure view is "Small icons", then click "Power Options" in here you will have a number of option, set this to "High performance" then "change plan settings" make sure all are set to Never or high performance, when you have done this, goto "Network and Internet" then "Change adapter settings", right click on your network adapter and goto "properties" then click "Configure" then "Power Management" make sure that the power save settings are off, this will stop the network from going to sleep.   This will need to be done on the ES, Workstation PC, Continuum Workstation, SQL server, etc This should then stop you having the delay as the PC wakes up

Issue Getting error “Baudrate on MSTP side not found Proceed anyway?” when trying to connect to MSTP with RoamIO Product Line Andover Continuum, EcoStruxure Building Operation Environment MSTP BACnet Cause Before the RoamIO can start communicating on the MSTP bus it must first determine the baud rate of the network, it does this by listening to the traffic on the network until is able to determine the baud. If there is no traffic on the network the RoamIO will not be able to detect the baud. Possible causes: If the RoamIO is directly connected to a device that does not have a valid mac id (such as a brand new b3 from the factory which has a slave mac id). The cable used to connect the RoamIO to the MSTP network is the wrong one. Resolution Possible solutions: Make sure at least ONE of the devices on the MSTP has a valid MAC ID. Make sure the cable used to connect the RoamIO to the MSTP network is correct. Note that even though the cable that ships with the RoamIO looks the same as the cable used on a telephone handset, it has a different pinout. The RoamIO cable is a straight thru cable while the telephone cable is NOT. Here is what the RoamIO cable pinout looks like:

Issue How can the Continuum version and features that are activated be viewed on a Keyless license? Product Line Andover Continuum Environment HASP Keyless License Hasp Key Utility Cause It is not known what version and features are enabled on the keyless license. Resolution From the Program Files\Continuum folder, launch the HaspKeyUtility application. Select the button labled Show Key Information. The license information will be displayed.

Issue Site using 12VDC to power ACX5740s, they need to attach IO expansion modules to the ACX but the XP modules specify they require 24VDC. Environment ACX5740 ACX5720 XP modules Cause Documentation Resolution The ACX57xx hardware has been designed to maintain 24VDC on the expansion port over the full 12-28VDC input range of  the ACX, this is accomplished via a boost/buck converter circuit in the hardware.

Issue After completing the installation for 2.0 WebClient the first attempt to logon results in HTTP Error 500.21 Internal Server Error logging into WebClient. Trying to register .NET 2 using aspnet_regiis.exe produces  ASP.NET setup custom has stopped working. Product Line Andover Continuum Environment WebClient Cause .NET 4 not registered with IIS Resolution Register .NET 4 with IIS from Command Prompt (NOTE: Run command prompt as administrator)

Issue When sending BACnet devices to database the operation does not return an error but NO objects (or only some objects) are created in the DB. Inspection of ACCTrace shows the following... In the case at hand the device had 28 objects which the system identified correctly as seen below, but trying to add each object to the database resulted in error inserting the object in the dictionary. Error inserting a row into the object dictionary. [Microsoft][ODBC SQL Server Driver]Maximum stored procedure, function, trigger or view nesting level exceeded (limit 32) Product Line Andover Continuum Environment CyberStation Cause The ContinuumDB's recursive triggers property has somehow been changed to ON (1) from its default of OFF (0) The following query can be used to determine what the value of the property is using SQL Management Studio select DATABASEPROPERTYEX ('ContinuumDB', 'IsRecursiveTriggersEnabled) Resolution Close all Continuum workstations Reset recursive triggers to its default of OFF with the following query using SQL Management Studio ALTER DATABASE ContinuumDB SET RECURSIVE_TRIGGERS OFF

Issue A huge number of BACnet Alarms stating Duplicate network identifier are being generated Environment BACnet Cause This has been seen when two Continuum bCX1-4040 units were inadvertantly connected together on to a single MSTP network Resolution Correct the wiring, restart the Enterprise Server and the alarms stop

Issue Card info read successfully at enrollment reader but unable to insert into Personnel because insert button is grayed out. Environment CyberStation Personnel Manager Cause Card is already in use by another personnel object. Resolution Free up the card or use a different one that has not been assigned to any user.

Issue What are the sourcing and sinking specifications of the analog voltage outputs on the different controllers? Product Line Andover Continuum, EcoStruxure Building Operation Environment i2 b3 XP IO modules Cause Sourcing and sinking refer to the ability of a DC circuit to PUSH or PULL a direct current through the circuit. Resolution Voltage Sourcing In a controller's voltage sourcing output, the output provides a voltage source that PUSHES a direct current through the load as indicated in the illustration below. The current flows from the output's positive (V/+) terminal through the load to the output's negative terminal (-/ RTN). Current Sinking In the illustration below, a controller's voltage output is sinking a current from the load. Note the voltage source in the load's circuit which is at 15 VDC. Because current always flows from positive to negative, the voltage coming from the controller's output (0 - 10 VDC) will ALWAYS be more negative than the load's source of 15VDC, thus a current will flow from the load's voltage source through the controller's output circuit to reach the negative (RTN) side of the output's circuit. The lower the voltage coming out of the controller's output the more negative it will be as compared to the load's voltage source, thus the output will be sinking the most current when it has a value of 0 volts. It is extremely important when using a controller's voltage output in a way that will make it sink current to know the maximum amount of current the output will be sinking and to ensure it does not exceed the current sinking capacity of the controller's output. The following table shows the sourcing and sinking capabilities of the voltage outputs of the different controllers. CONTROLLER VOLTAGE SOURCING CURRENT SINKING COMMENT i2/b3 814 Voltage output 0-10 V @5 ma max 1 ma max Exceeding the 1 mA sink limit will cause the IO readings to be incorrect. ie, inputs may read 999.99

Issue What is the mechanism used by the Continuum system to determine the communication status of third party BACnet devices? Product Line Andover Continuum Environment CyberStation bCX BACnet Cause To maintain the communication status of third party BACnet devices Resolution Continuum sends a read property message to read the vendor id from the device once a minute by default (or whatever the probe time is set to), as long as a timely response is received from the device Continuum keeps it online, if no response is received the device will be marked OFFLINE (after a retry) Once a device is marked OFFLINE Continuum will perform a WHO-IS once a minute (ARP if CyberStation) until an I-AM is received which will cause the device to be tagged back online, once the device is back online Continuum will resume probing the device via the read property message once a minute. Note that Continuum allows several probe options for BACnet devices, the behavior explained above is for when the probe type is set to 'Probe' ProbeOnDemand - Probing does not occur unless a communications transaction with the target device fails. Once a transaction fails then probing occurs at the interval specified in Probe Time until the device comes back online. The advantage is that additional requests to the controller fail immediately. The disadvantage if that node failure is not detected  until a CyberStation application needs to communicate with a controller.  ProbeOff - Probing does not occur. The advantage is that there is never probe traffic to the device. The disadvantage is that each request to the device fails only after the transaction times out.

Issue Version 2.0a Error getting Key Id appears at bottom of the Hasp Key Utility when an attempt is made to activate the Continuum license using the v2c file.  Product Line Andover Continuum Environment Continuum Keyless Soft License Hasp Key Utility Sentinal HASP License Manager Cause The Sentinal HASP License Manager service has stopped. Resolution From Control Panel/Administrator Tools, launch Services. In the Services list look for either Sentinal LDK License Manager... ... or Sentinal Hasp License Manager Right click on the service and select Properties Under Service Status, if Started is not displayed, select the Start button. Under Startup Type, select Automatic. If neither Sentinal LDK License Manager nor Sentinal HASP License Manager appears in the list of services, you must install HaspRuntimeforContinuum.exe. Under the service properties, select a Automatic for Startup Type.

Issue During Continuum installation error comes up that SQLncli_x64.msi file is missing. Microsoft SQL Server 2005 Setup An installation package for the product Microsoft SQL Server Native Client cannot be found. Try the installation again using a valid copy of the installation package 'sqlncli_x64.msi'. Product Line Andover Continuum Environment CyberStation Windows SQL Cause The Microsoft SQL Server Native Client has not been installed. It must be present before installing Continuum software. Resolution Before installing SQL Server, download and install Microsoft SQL Server Native Client x64 file (sqlncli_x64.msi) from Microsoft Download Center: Feature Pack for Microsoft SQL Server 2005.

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue Confused by RF-Series sensor wiring instructions. Do the controller's input return and the supplied power ground connect to the same termination on the sensor? Environment RH-Series sensor Cause Documentation Resolution *** If connecting to a voltage input on the controller then use the VOUT termination instead of the 4-20 mA

Issue UPC Barcodes and EAN Barcodes Environment Site ordering parts from Schneider-Electric Cause What are UPC Barcodes and EAN Barcodes Resolution The EAN contains a 13 digit number and the UPC contains a 12 digit number. EAN = 0012345678905 UPC = (0)012345678905 or 012345678905 GS1, the original source for barcodes has created the confusion between UPC (Universal Product Codes) and EAN (European Article Numbers also called International Article Numbers) Below is an example of a Schneider Electric SHR110 room RH/Temp sensor:

Issue Schedule configured with occupied events that spans mid-night, yet the schedule is going unoccupied at mid-night. Schedule has been configured to apply occupied event at mid-night but it appears this functionality is not working as expected. Environment Cyberstation bCX b3 Cause Documentation Resolution Add occupied event at mid night to override the internal unoccupied event that is placed at mid-night.