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Label: "andover continuum"

View in: "Building Automation Knowledge Base" | Community

2208 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Installed the tool under Windows 10 but was unable to assign a port in the tool's connection settings because there are no ports showing in Windows Device Manager. Product Line Andover Continuum Environment RoamIO2 BACnet Service Tool Cause Windows legacy hardware configuration. Windows 10 by default does not include the legacy ports. Resolution Legacy ports must be added to the Device Manager. 1. Open Device Manager from Windows Control Panel. 2. Select 'Action' then 'Add legacy hardware' or Go to "Start" and type hdwwiz.exe then press Enter 3. Next 4. Next 5. Next 6. Select 'Ports (COM & LTP) then Next 7. Select Microsoft/Standard Serial over Bluetooth link then NEXT 8. Complete the legacy hardware installation, Device Manager will then show the ports. 9. In the Service Tool select the appropriate port. When the connection has been established from Windows PC to RoamIO2 device, the BlueTooth settings in Windows will indicate 'Connected' NOTE that if it only indicates paired there will be no data transfer even though the blue LED is illuminated on the RoamIO2 device. (see screenshot below)

Issue A method to remove access from a large number of Personnel by changing the Expiration Date using a Template. Product Line Andover Continuum Environment Continuum Access Control Cause Need to know how to disable large numbers of Personnel at one time using the Personnel Expiration Date. Resolution The Personnel Expiration Date is distributed down to the Controllers and used to allow or deny access at the Door. If a future date is set then the Personnel has normal access, if a past date has been set then they do not have access and a "Person Expiration Date Passed" error will be displayed when they are refused access. See the steps below on how to use a template to mass set this Expiration Date field for a large number of Personnel at the same time. 1. Create a Personnel Template in the Personnel Templates Folder. Notice that the Expiration Date defaults to a future date of "12/31/2099 11:59:59 AM". 2. Go to the Attribute Data Source tab and set the ExpirationDate attribute to InheritFromTemplate. 3. Use this Template to create your Personnel objects. 4. Notice that Personnel created from this template should show the Expiration Date in Blue which is also un-editable in the Details tab. 5. Edit the Template and change the Expiration Date to a date that has already past. After saving the Template the changes will be made to all attached Personnel and those Personnel distributed to all online controllers. Viewing the Distribution Properties, you should see an entry for each object refreshed by the Template. 6. Looking at the Access Distribution View you should see that the Personnel have been redistributed down to the controllers successfully. 7. Test your Personnel at the Door and they should no longer have access. Looking in an active Event View you can see that the Personnel are not being granted access with the Message "Person Expiration Date Passed". When setting the ExpirationDate back to a future time they will now have normal access.

Issue Continuum Analyzer Failure (sample) [-] Alarm Integrity Looks for ghost alarm enable flags in the AlarmInfo table Failed Point AlarmEnrollment ObjectIDHi ObjectIDLo FireSmk19Closed DigitalOnALM 1015028650 1086324775 Product Line Andover Continuum Environment Continuum 1.92 Windows XP Cause File Configuration Resolution download file from here then unzip and rename to .xml* The patch is only for versions 1.92 and V1.93 Shut down CyberStation Go to C:\Program Files\ContinuumUtilities\Continuum Analyzer\Queries\System Reports\Alarms folder Rename the file 'Alarm Integrity.xml' to 'Alarm Integrity Old.xml' Copy the new file to the folder Run Continuum Analyzer and verify you no longer get the error. *To download you can RIGHT click on the link and select Save As

Issue Digital Sentry and Endura VMS systems have specific cameras and firmware that are supported by the Continuum Integration Product Line Andover Continuum Environment Continuum Digital Sentry Endura 2.0 Cause In the past the video compatibility matrix was very specific about what vms firmware versions and cameras were tested and supported by Continuum. As of 2.02 and above, Continuum is relying on Pelco's testing of specific cameras with either Digital Sentry or Endura and this article lists those specific links. Only the Digital Sentry link was in the 2.02 Video Compatibility Matrix. Resolution Video Matrix for 2.02 - Download Here Pelco cameras supported by Digital Sentry v7.15 : http://partnerfirst.pelco.com/content/digital-sentry#sthash.ZkEtYiZd.w16va5xk.dpbs Pelco cameras supported by Endura 2.0: http://partnerfirst.pelco.com/content/endura#sthash.ii8IYPqC.dpbs Pelco support indicates that the camera compatibility lists are for specific models, not for a certain series of camera. i.e. IME22 doesn't mean the IME22x is supported.

Issue A prospective customer requires their active directory be integrated into Continuum to eliminate duplication of data entry. Product Line Andover Continuum Environment CyberStation Active Directory LDAP Personnel Import Utility (PIU) Cause How can Continuum be integrated to an existing active directory for access control cardholder purposes? Resolution Yes, it can be integrated. The Personal Import Utility is a CyberStation application based on Active Directory. Active Directory is a Microsoft Windows directory service that provides a unified view of complex networks. Active Directory is installed on a Microsoft Windows Server, known as the domain controller. CyberStation uses the Lightweight Directory Access Protocol (LDAP) to read and extract Active Directory user information. The above is from the CyberStation v1.93 Help System, a portion of which is attached here for reference.

Issue The Domain was upgraded to Windows Server 2008 and now the Workstations Windows firewall causes Andover Controllers to go Off line. Product Line Andover Continuum Environment Windows 7, Windows Server 2008 R2 9680,9640 CX 75XX 9900, 9200 Cause Enhanced Security in the MS Server 2008 series domain enforces port blocking above ports 5000 and above. Resolution Add components , ports to the firewall exception list for Windows Firewall and for Anti-Virus Download List:

Issue When using the Roam IO 2 tool, you are unable to connect to the controller using the infinet tool, but you can connect using the BACnet tool. Bluetooth has connected fine using both tools. Environment Windows 7 Roam IO 2 Infinet BACnet Cause This issue is due to a firmware mismatch. Resolution There is a new version of the RoamIO tool firmware available, You must update to this version for the tool to connect correctly. Download the update RoamIO tool here. Using a 3rd party unzip program, Unzip the file. Update the Roam IO 2 tool with the Roam IO 2 connected Using the BACnet RoamIO software, goto tools and then update. Select the update .UPD file you have just downloaded, this will flash upgrade the Roam IO 2 to the latest firmware

Issue Why does the PID example function in the Script editor library not operate like the bPID? Product Line Andover Continuum, EcoStruxure Building Operation Environment Script/ Plain English differences Cause PID example does not operate as expected with regard to the integral action. Resolution The Script Program editor contains various library functions that can be selected from the "Library" tab at the lower right of the editor screen. Plain English program/ function examples were available and used in Continuum and known as the "Andover Controls Standard Modules" ACSM, they are available in Where can I obtain standard Plain English example functions? This document also contains further information about the PID use and application. In both the script PIDLoop (Long version) library function and the bPID function as used in Andover Continuum the Proportional component is the same, they both use Proportional Gain which is defined as 1 / Proportional Band. In the Script Editor Library PID function this requires the Integral Gain constant, this is defined as 1 / Integral Action Time as used in the Continuum bPID function. In the Script Editor Library PID function this requires the Derivative Gain constant, this is defined as 1 / Derivative Action Time as used in the Continuum bPID function. Either of the functions may be used in the SmartStruxure Script editor, but you need to ensure your calling program is passing the correct arguments for the PID function used.

Issue Opening Pinpoint in webClient results in one or all of the following error messages: Unknown error. Server:http://localhost/DNWACServerFactory/WACServerFactory.soap C:\User\SEEB\AppData\Local\Temp\PPxtF\WPPCachw\PinFiles\???.pin contains an invalid path. Runtime Error! C:\Program Files\WebClientPinpoint\WPinpoint.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. Product Line Andover Continuum Environment Windows Vista, Windows 7 and Windows Server 2008 Continuum Cyberstation 1.93 Cause This is due to an error in the webclient install guide, page 88, where you are asked to edit the web.config file Resolution Find the web.config file, normally in program files/continuum DNWACServerFactory, the file is called "web" Edit the file with notepad and delete the content Copy the following text in its place and edit the "machine name" to your PC name, in this example the name is "WORKSTATION1" <configuration> <system.runtime.remoting> <application> <service> <wellknown mode="Singleton" type="DNWACServerProxy.WACServerFactory, DNWACServerProxy" objectUri="WACServerFactory.soap"/> </service> <channels> <channel ref="http" machineName="WORKSTATION1"> </channel> </channels> </application> </system.runtime.remoting> <system.webServer> <security> <requestFiltering allowDoubleEscaping="True"/> </security> <directoryBrowse enabled="true"/> </system.webServer> </configuration> Save changes to file and restart the PC. webclient and pinpoint should work normally now NOTE: If the "RunTime Error!" occurs on a Client machine and the operating system is Windows 10, download "MSXML 4.0 SP2 Parser and SDK' x86 file from Microsoft. This will resolve the access to the graphics from the client machine. Here is the link: https://www.microsoft.com/en-us/download/details.aspx?id=19662

Issue Different Continuum products are approved to different approval standards and where are copies of these certificates held? Product Line Andover Continuum Environment All Hardware products: Standards listings to UL, BTL C-Tick, CE Cause Copies of the approval certificate or clarification on the different standards are required. Resolution The Agency listings each controller is approved against are defined on the datasheet, for more information see How do I get the part numbers and datasheets for Continuum products?. An example of the approvals for the bCX1 controllers are: UL/CUL 916, UL 864 9th Edition, FCC CFR 47 Part 15, ICES-003, EN55022, AS/NZS 3548, Class A, VCCI, EN61000-6-1, CE All of the Regulatory Compliance documents including: UL, CUL, ISO, European CE Certificates, Australia/ New Zealand C-Tick Certificates and WSP Cert can be downloaded from The Exchange Download Center - Regulatory Compliance Confirmation of BACnet testing can be seen at the BTL website: http://www.bacnetinternational.net/btl/ European Standards - Continuum has been tested to the following as part of the 89/336/EEC Electromagnetic Compatibility Directive and over the years the standards have changed. Emissions -Continuum is tested against EN55022-Class A This is the emission standard for Information Technology equipment and another emission standard is the EN50081-1 but this is a generic emission level and less stringent than the IT standard that Continuum complies with. Immunity - These standards have changed over the years, older controllers were tested against the International IEC1000-4 and we state the specific levels our controllers are tested against, then when it was released in 2000 we used the EN50082-1 standard which replaced the IEC standard in Europe. But newer controllers have now been tested against the EN61000-6-2 standard that have since replaced the other immunity standards. There is also the EN60730-1 standard that Continuum is approved to, this defines the standard controls specifications it can perform. These standards are required for us to apply the CE marking to our products.

Issue How long and what topology can the IOU bus be on a Netcontroller? Product Line Andover Continuum Environment IOU Modules Netcontroller Cause Maximum cable distances and topologies required. Resolution The Standard RS485 modules can only be connected in a bus (Daisy Chain) topology, no star or "T" topology can be used. The maximum distance from the Netcontroller to the last module in the bus is 600M using a low capacitance cable like the Belden 9729. If you have to create a free topology network with a star or "T" topology then you must use FTT-10A Netcontroller and IOU Modules. See What is the advantage of having a Doubly Bus Terminated Topology segment VS Free Topology in a LON FTT 10A setup? for details on the FTT-10A module wiring or the I/O System Reference Guide for further installation details.

Issue Once the controllers UTC setting is set and and committed in the Controller Configuration webpage, when they are rechecked they have returned to the default setting of 0. Product Line Andover Continuum Environment CX99xx CX9680 ACX57xx BCX9640 BCX9680 CX9702 Cause This is a known issue. Resolution Since the controllers UTC setting cannot be set properly from the controller web page, it must be set from a Plain English program in the controller. See Set the UTCOffset of a controller using a PE program.

Issue There is often a requirement to pass live data values between a Continuum and a Vista system, how can this be achieved? Product Line Andover Continuum, TAC Vista Environment Continuum BACnet systems Vista LONMark systems LON XDriver, X Driver, X-Driver, Bridge, Gateway Cause Continuum and Vista inherently use different open protocols. Resolution One method of passing data between a Continuum and Vista system would be to use a Netcontroller II with the FTT option, then load the LONMark XDriver. This will allow you to pass analogue and digital data between the two systems using SNVT's. You would then use LONMaker to bind the Continuum X Driver points to the Vista / Xenta points. See the LONMark X Driver manual for configuration details. Also reference Can LONMark Devices be used with Continuum? for further details. Another option would be to use a Xenta913 as a gateway to the BACnet IP network used by Continuum, this would also allow analogue and digital BACnet point types to be exchanged between the Xenta913 and Continuum Workstations or BACnet bCX1 controllers. Both of these methods use the gateway principle to pass data between the systems, this will require corresponding points being created in both systems with associated mapping / binding between them.

Issue Web pages that previously worked now just get a blank page Product Line Andover Continuum Environment 9680 BCX Cause A change has been made to the 9680 configuration that is affecting the processing of the web pages. Resolution First check the controller error log for evidence of a specific issue. Check to see if the html code can be accessed from another PC. If the html code can be accessed then refer to Unable to open config pages on a web enabled controller that previously worked in order to address the issue with the PC that is not working. Note: If a node has been added to the controller, but it is a 0 node controller, it can cause the html pages to not work because it is taking up controllers cycles to deal with the mismatch of the hardware and software.

Issue Trying to order a controller part number that has been discontinued due to low volume sales / duplicate part numbers. Product Line Andover Continuum Environment Continuum IP level Controllers NetController II Series bCX1 Series ACX Series Cause Discontinuation of duplicate and low volume parts has removed a number of previously existing part numbers from the Continuum catalog. These parts are still available but will need to be ordered as a base unit and then upgraded through Repairs. Resolution The IP level controllers were part of a roll up of the product numbers where low volume part numbers were discontinued. These parts can still be obtained but will need to be chosen from the list of available parts and then get an upgrade through Repairs to add the additional features that may be required. See Active Network Level Controller Part Numbers, and Discontinuance of Low Volume Part Number Configurations - Andover Continuum - PA-00269A on this which includes the currently available part numbers. To order a BCX1-CR-127-SA part which is no longer available, you will need to order the base unit BCX1-CR-127 and then have Repairs add the -SA (SNMP) option to that controller. Note: for further Continuum parts that have been discontinued see What Continuum products have been discontinued?.

Issue No one can get through the door using the reader. Product Line Andover Continuum Environment Pinpoint Cause User may have inadvertently selected "disable keypad/reader access." This mode shuts down the reader. The REX works and left-clicking on the Pinpoint animation allows unlock, and right-clicking stills allows timed and permanent unlock. Resolution Right-click on the Pinpoint door animation and click on "Enable Keypad/Reader Access" See Key for the standard Door Control Graphic for a description of the various animations used in the Pinpoint Door Control.

Issue A message indicates only one Personnel record processed when using the PIU Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause By default the CSVtoContinuumTransformation.xsl transform file sets the alias column to concatenate (TAC + SerialNumber). Resolution The transform needs to be edited in a text editor (not IE) to change the concatenate line to be a unique alias. Example: (Before) This displays the alias records in the preview as TAC < select="concat(‘TAC’, SerialNumber) " value-of=""> (After) This will import the records correctly < select="concat(‘TAC’, EmpNumber) " value-of=""> If all was working at one point and the site was upgraded then the old PC may have the CSVtoContinuumTransformation.xsl that was working. If this is a new install, select a number that will be unique for the records. For more information on editing the PIU see the following article: Personnel Import Utility documentation

Issue Can Blade Servers be used? Product Line Andover Continuum Environment Continuum installation at site on Blade servers. Not to be confused with virtual servers or environments. Cause A customer would like to use a blade server to install Windows Server 32-bit directly on to run Continuum. Resolution Not to confuse Virtual Servers with these Blade Servers, but there is no official support for Virtual servers on Continuum up to release 1.94. The Compatibility matrix details all the full supported system configurations that are qualified by our R&D department. Any systems running on Virtual servers are un-qualified. For the Andover Continuum Compatibility Matrix, visit Software and Firmware compatibility matrix for older versions of the traditional product lines. Now, to Blade servers; Blade Servers have not specifically been targeted with problems as long as the system meets the requirements found in the install guides. Be reminded that the Workstation need to have a USB security key port which needs to be seen by the Cyberstation software. The minimum hardware requirements for the latest Cyberstation 1.93: Intel CoreTM 2, Duo, 1.66 GHz or better 2 Gb RAM or higher 15 Gb free space CD ROM drive Video resolution: 1024 x 768 pixels Parallel or USB port Recommended Quad Core, 2 GHz or better 4 Gb RAM 30 Gb free space CD ROM drive Video resolution: 1024 x 768 pixels Parallel or USB port Blade Servers are often more energy efficient and save space in server racks.

Issue Error while creating the Continuum DataBase in 64-bit Operating System. SQL Server Installation Package cannot be opened. Microsoft SQL Server 2005 Setup SQL Server 2005 Setup cannot continue because the installation package could not be opened. The installation package has a missing file, or you are running a 32-bit only Setup program on a 64-bit computer. To continue, verify the SQL Server 2005 package you are running is supported on WOW64. If you are certain that you are running a supported SQL Server 2005 package, and you continue to see this message, contact the application vendor. Product Line Andover Continuum Environment Continuum 1.93 and below 32-bit Operating Systems Cause Continuum 1.93 and below versions do not support in 64-bit Operating Systems. Resolution Install Continuum in a supported Operating System. Read and follow the Continuum compatibility matrix before installing. Download the Andover Continuum Compatibility from Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue When saving program changes adding new data sharing points an error is displayed; Infinity controller error: The controller has reached its BACnet binding limit. Product Line Andover Continuum Environment Continuum Cyberstation Cause The controller has reached its known devices limit and is rejecting any further target devices from being added. The known device limits are 255 for bCX controllers and 32 for b3 controllers. See Limit of how many devices a Bacnet controller can know about (Known devices) for more details. Resolution Make a change in the controllers to reduce this number of known controllers by modifying how much data is shared and/or reduce the number of Workstations that alarms are delivered to. Once this is done then restart the controller for the known devices table to be rebuilt.

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