Issue Is there a list of activity action codes? Environment Continuum Cyberstation Cause Listview action code filters Resolution Click Here for the list of Activity Codes

Issue Where can information on programming and configuring the AC256 line of controllers be found.  Environment AC256 AC8 AC4+4 Cause Although the AC256 line of controllers has been discontinued, there are many live systems still in existence which need to be supported. Resolution The AC256/AC8 Configuration and Programming Student Guide can be found here.

Issue Configuring the Workplace Tech encrypted LON Tunnel Client  Product Line TAC IA Series Environment I/A Series WorkPlace Tech 5.10.4 Click for WorkPlace Tech 5.9.4 information I/A Series N4 Jace Cause How to handle the encrypted LON tunnel for single and multiple LON networks in the latest version of Workplace Tech, 5.10.4.  Understanding possible errors during tunneling. Resolution The following video will help us, Apply the Encrypted LON Tunnel in an N4 Jace Configure the Tunnel Client for use with multiple LON Networks on a single Jace Understand the change in workflow from Workplace Tech 5.9.4 and 5.10.4

Issue Setting up the override value to show the damper feedback on an i2/B3 866-v Product Line Andover Continuum, EcoStruxure Building Operation Environment i2/B3 866-V Plain English Script Cause Activate the damper position feature in the 866-V. Resolution SBO: See this video on creating a program that calculates damper feedback position.  Also reference the article How to show damper feedback for an i2/b3 866-V which describes what needs to be done to show damper position and calibrate the damper. Sample objects, code and images showing configuration are supplied.   Continuum: There is a description in the 866-V installation manual on how to activate the damper position feature, but there are some additional pieces of information that this article has been created to address. This was initially to just get the feature working as mentioned in the next section below. Getting the damper feedback operational: Once the end stops are determined initially during the Learn process, the controller can then determine the position of the damper. Create a PE program to set the DamperOutput LCDState = Disabled and back to Enabled in the next line. This will run through its stroke to determine the end stops. ‘Example program named "damperstate" Fall thru, auto start ‘a 2 line program to initialize the stops Line 1 Set damper LCDstate to disabled goto 2 Line 2 Set damper LCDstate to enabled stop To run from the command line Run damperstate Note that the Feedback will not start working until the Damper has gone full stroke in both directions. This will take several minutes. Set the damper point to on or –on depending on the position so it will move Print Damper OverrideValue from a command line or display it on a listview of the damper output after adding the overridevalue column Self Calibration - The LCDState toggle actually activates the "self calibrate" process. It doesn't just enable the feature. It is necessary to know this because you will need to activate the self calibration again whenever the damper is manually moved using the red actuator clutch release button. Using the clutch can cause the damper position to be reported incorrectly. Periodic re-calibration should be as a part of normal procedure for the controller. Once the clutch is used, the damper position will still report, but the value may be incorrect. Re-calibrate recommendation- Use a PE program that recalibrates the damper (i.e. LCDState as mentioned in Section A) on manual command by the service technician on a power cycle or at the end of an occupancy period. Note: For controlling the Damper motor output create an Infinity Output point of type Triac on Channel 1. It can then be opened / Closed like any other Triac output with the use of On, -On or Off commands

Issue Need sample Plain English code that creates custom web page(s) served by the controller. Product Line Andover Continuum Environment CyberStation CX99xx CX9702 CX9640 CX968x ACX57xx Cause Continuum CX controllers allow user created custom web pages to be served directly from the controller's web server, this functionality requires embedding HTML in a PE program. The purpose of this article is to provide sample custom web pages for illustration. Resolution Get the sample code from the links below Home.txt  Home2.txt Home3.txt IMPORTANT: Some strange characters (i.e. 　) added to the code during upload to this site MUST be removed to make the code compile. Read the instructions on the document below Instructions for using sample code to create a custom web page menu system in the CX controller

Issue Since Generation 1 controllers do not have a controller webpage, how can I access the controller configuration to set up the controller or access controller information. Product Line Andover Continuum Environment Hyper Terminal CX9900 CX9940 CX9400 CX9410 CX9200 Cause 1st Generation Controllers do not have an embedded webpage. Resolution Find information about the pin configuration of the direct connection cable in PinOuts for the RS-232 Connection of the older 1st Generation CX controllers. The following document describes how to log into a generation 1 controller via a PC with a terminal emulation application: CX Operators Guide.pdf

Issue Is there a way to reset the password for web access to a BCX? Product Line Andover Continuum Environment Continuum site with passwords other than the default Cause The password was changed by mistake. Resolution Restore the controller's user names, passwords and configuration settings to the original factory values (Reset IP button using a two stage operation) The location of the Reset button and the Reset IP button on the controller board. Page 124 in appendix A of the Technical Reference Guide. If you cannot get into Continuum Explorer and edit the controller user under that controller and set the password. You will have to reset the controller and then re-commission and then reload.  Try acc/acc first and then after that the following: Using the Reset IP button The Reset IP button has two stages of operation: Stage 1 is initiated by depressing the button for 5 seconds. After 5 seconds, the IP address, and all network-related addresses entered on the Network Configuration page, are returned to the original factory default values. Stage 2 is initiated by depressing the button for 35 seconds. After 35 seconds, the database is cleared and all persistent configuration data is erased, with the exception of the error log. Note: Depressing the button for 35 seconds performs both operations, setting the IP address back to the factory default setting and clearing the database. When you initially depress the Reset IP button, the CPU Indicator LED will begin blinking. At 5 seconds, the LED will stop blinking and remain lighted in a continuous state. If you release the button before 5 seconds has passed, no changes are made. If you release the button after 5 seconds, but before 35 seconds, stage 1 is executed, but stage 2 is not. The IP address has returned to the original factory value, but the database has not changed. Please see Default IP address for BCX, ACX57xx, CX9702 and Netcontroller II for information on default IP addresses.

Issue Selecting the appropriate IO system on a Continuum Net Controller (NC1 or NC2) Product Line Andover Continuum Environment CX9900 CX9940 CX9680 Cause Controller configuration Resolution Continuum Net Controllers can support three different IO systems, ACC-LON, LonMark XDriver and the legacy LBus. Only one IO system can be selected, the controller must be re-started after the selection is made. The document Selecting IO system in Continuum NetController has instructions on selecting the desired IO system for the controller.

Issue Availability of IPSEC on older controllers which request higher security constraints on networksLAN sites which have Andover controllers and workstations on a "flat network" but want to merge the devices into the corporate network which has IPSEC enabled. Environment Network of IP level controllers communicating with Cyberstation Cause Higher Security constraints on networksLAN sites which has Andover controllers and workstations on a "flat network" but want to merge the devices into the corporate network which have IPSEC enabled. Resolution Older versions of Andover Continuum controllers do not support network security such as IPSEC. However, the new versions of CyberStation and the new controllers, such as NetController II 9680 and ACX57x0, can be configured to communicate with controllers that do not support network security.   Another point to take note of is whether or not your site has purchased the network security option for this NetController II 9680 or ACX 57x0 controller.   IPsec is an end-to-end security scheme operating in the Internet Layer of the Internet Protocol Suite. It can be used in protecting data flows between a pair of hosts (host-to-host), between a pair of security gateways (network-to-network), or between a security gateway and a host (network-to-host).   Network Security Configuration Guide (zip)

Issue Example programs for the xP Display and LD-1 Product Line Andover Continuum Environment XP Display LD-1, LD1, LD 1 ACSM Cause Need example code for these displays to act as a starting point for programming  Resolution example programs for the xP Display.  example programs for the LD-1.  Note: These applications were developed by a UK branch and should be used as a starting point for your specific application. Further information on the programming of these displays is available in The Exchange Download Center for the specific devices. xP-Display Installation and User Guide LD-1 Installation and User Guide

Issue Troubleshooting controllers can be aided by observing the CPU light Product Line Andover Continuum Environment Continuum controllers Cause A video created to show the differences between Normal, Error and Bootloader modes Resolution This will not show specifically what mode the controller is in, but it can offered to try to help to determine the mode. The speed of the CPU light on some of the controllers may vary, but this gives a general idea. Normal Mode is on the left, Error Mode is in the middle and Bootloader Mode is on the right. Note if the CPU LED is constant on or off see the KB article - Continuum controller CPU light solid or not illuminated

Issue Can Value Transfer Settings be used to control the frequency at which a value is transferred over the Infinet bus? Product Line EcoStruxure Building Operation, Andover Continuum Environment Continuum i2 Controller Cause There is a need to control the frequency at which a value is transferred from one Infinet controller to another. Resolution Whether or not the Value Transfer Settings determine the value transfer rate depends on the type of reference used. When the Continuum to EBO transition process was developed, features and functionality were added to the Automation Server so that it would accommodate an existing controller protocol. Neither the Infinet controllers nor the Infinet protocol was substantially redesigned in order to work with Automation Servers. Infinet controllers have never had a Value Transfer Setting capability and it was not added when the Continuum Transition process was developed. The primary method of value transfer in Infinet controllers is the Import/Export tables. In order to enter a point into the Import Export table of a controller, the point has to be bound to an Infinet Script program or to an Infinity Alarm notification. You can find more information on the I/E functionality in the following Knowledge base article. Details on Continuum Import/Export (IE) System The Import/Export system is a highly efficient means of value transfer that is base value change. If you chose to bypass the Import/Export capability, the only method available to you to control the frequency at which values are transferred over the Infinet bus is to read these values via a program that incorporates some form of throttling to slow down the polling rate.

Issue Active sensors that have a 0-10V output can not be directly connected to a controller with a 0-5V input, what resistors and settings are required? Product Line Andover Continuum Environment All i2 and b3 controllers with 5V inputs, not applicable to the controllers with a 10V input i.e. the i2/b3920 & 810 which directly support the 0-10V sensors I/O Module UI8-10 XP Modules xPUI4, xPBD4, xPBA4.   Cause There is a requirement to calculate the appropriate potential divider resistor values and the settings for the upper and lower voltage in the input point configuration Resolution Download the Voltage Inputs LSM document, this document details the value of the 2 resistors to use in the circuit and the upper and lower voltage settings to enter in the Auto Conversion box in the input point, these will correspond to the sensor reading at 0V & 10V. For controllers that allow the pull up resistor to be switched out, ensure that it is in circuit for these setting to work correctly.

Issue Daylight Savings time changed in the U.S. and methods are needed to synchronize time Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Methods for synchronizing controller time Resolution The following document was email out when Daylight Savings changed in the U.S. and contains 2 methods for synchronizing time Click Here to download the pdf document.

Issue  Evaluating Signal Levels on RS-485 Field Bus with an Oscilloscope. Environment Infinet Field Bus MSTP Field Bus Cause Documentation Resolution See  Evaluating Signal Levels on RS-485 Field Bus with an Oscilloscope.pdf

Issue Some Windows OS do not come with Hyperterminal installed. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Vista Windows 7 Cause Hyperterminal was not included in the Operating System software package. Resolution Installing Original XP HyperTerminal Download this .zip file which contains the necessary executable and dynamic link library for running hyperterminal Unzip to local hard drive. Double click the hypertrm.exe to launch hyperterminal See Connecting a serial cable to a Xenta 5/7/9xx controller for proper cable connection and hyperterminal settings if needed. Alternatively, extract the two files from any XP installation and copy them to the new Windows OS. hypertrm.exe default installation is in C:\Program Files\Windows NT hypertrm.dll default installation is in C:\Windows\System32. Alternatively, from a Windows XP CD, both files reside in the i386 directory.

Issue Controller cold starts after power fail Product Line Andover Continuum Environment Continuum 1.x CX BCX Cause ACCRestartMode system variable is set to Cold Start Resolution Change the ACCRestartMode system variable. See the bCX1 Controller Technical Reference Guide Rev F  document page 55 onwards for an explanation of the changes that are required.

Issue How can the format of a custom card be determined/understood Product Line Andover Continuum Environment Access Control AC1 AC1Plus ACX Cause The format of access cards is unknown. Resolution The document Understanding custom card formats in Continuum describes how to determine the custom format of proximity cards.  

Issue Documentation for architectural design for illustration, explanation, sales presentations, or other medium Environment Schneider Electric office, partner office, or other site needing documentation Cause Inability to find literature and need to explain, illustrate, or define issues. Please find the links below for each of the product lines. Resolution Continuum: download architectural Flyer:  pdf   jpg  INET: download  architectural Flyer Vista:  download architectural flyer pdf   jpg  I/NET and Vista together pdf

Issue What resources are available to get more information on the Modbus protocol? Product Line Andover Continuum,EcoStruxure Building Operation,Field Devices,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment Modbus ASCII/RTU Modbus TCP/IP Cause The Modbus protocol information is available on www.modbus.org Use the menu on the left and select Technical Resources. Select the Modbus Specifications. Resolution Found on www.modbus.org are the protocol specifications: Modbus ASCII/RTU Modbus TCP