Issue Customer wants to connect MODbus meter to Comm port 4 on a Netcontroller 2 but needs to know which pins to use Environment Continuum Netcontroller 2 NC2 Cause Customer wants to know Netcontroller 2 pinouts Resolution The Netcontroller 2 has a number of different connection types including RS485, RS232, RS422 and RJ11 Please see attached document for a full list of the Netcontroller 2 pinout configurations Link

Issue Are any of the Schneider Electric access software products FIPS compliant? Environment FIPS compliant access control Cause New U.S. Government access control regulations. Resolution FIPS Compliance information The Federal Information Processing Standard 140-1 (FIPS 140-1) and its successor FIPS 140-2 are United States Government standards that provide a benchmark for implementing cryptographic software. They specify best practices for implementing crypto algorithms, handling key material and data buffers, and working with the operating system. Both IPSec and the Encrypting Files System (EFS) in Windows 2000, Windows Server 2003 and Windows XP use the FIPS-140-1 evaluated Kernel Mode Cryptographic Module to encrypt the traffic packet data and file contents respectively if configured appropriately with the selections of FIPS compliant algorithms. The FIPS-compliant, kernel-mode, crypto module lets organizations deploy FIPS 140-1-compliant, Internet Protocol Security (IPSec) implementations using: L2TP (Layer Two Tunneling Protocol)/IPSec VPN client and server. L2TP/IPSec tunnels for gateway-to-gateway VPN connections. IPSec tunnels for gateway-to-gateway VPN connections. IPSec-encrypted, end-to-end, network traffic between client and server, and server to server. Currently, I/NET Seven is not FIPS Compliant. There are not any plans to make I/NET Seven FIPS Compliant. The Continuum product line is FIPS Compliant. Click here for a PDF with more information. FIPS 140-2 Validation Certificate http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140crt/140crt1355.pdf Schneider Electric Continuum Network Security Module http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140sp/140sp1355.pdf

Issue What sensors can be used in Clean Rooms  What sensors can be used outdoors for temperature measurement What sensor can be used in a swimming pool What sensor would be explosive proof What color is the wall sensor and are custom colors available Environment Building Automation System such as I/NET, Vista, or Continuum at a site containing a clean room, swimming pool, or outdoors Cause Questions concerning the uses of Schneider Electric sensors in Clean Room applications Questions concerning temperature sensors for Outdoor installations Questions concerning temperature sensors for swimming pools Questions concerning explosion proof sensors* Questions concerning color and custom colors for sensors Resolution All the Schneider Electric temperature sensors found in the HVAC Sensor Catalogue as well as on iPortal provide high accuracy and can be mounted on the wall, in ducts, or in a J-Box. Appendix A provides the accuracy for each of the temperature sensors. Color: STR series wall sensors are: Front Cover: White NCS S-0500 N Core Plate: White NCS S-0500 N and Gray NCS S-2500 N Base Plate: Gray NCS S 1502-R Manufacturing in custom colors in not available. One option could possibly to have the sensors locally custom finished to meet customer's requirements. While there is not a direct cross reference to RAL colors, our engineering team has found the closest alternates. Please see the attached pdf. Clean Room: Depending on the specified limits of the clean room, the variety of sensors offered by Schneider Electric are possible solutions. Thing you may want to research are the standards required for the site. Clean rooms are a controlled environment where products are manufactured. It is a room in which the concentration of airborne particles is controlled to specified limits. Eliminating sub-micron airborne contamination is really a process of control. These contaminants are generated by people, process, facilities and equipment and must be continually removed from the air. The level to which these particles need to be removed depends upon the standards required. The most frequently used standard is the ISO 14644 Standards, which were first formed from the US Federal Standard 209E Airborne Particulate Cleanliness Classes in Cleanrooms and Clean Zones.  ISO 14644 is a document that establishes standard classes of air cleanliness for airborne particulate levels in cleanrooms and clean zones. Strict rules and procedures are followed to prevent contamination of the manufactured product. The only way to control contamination is to control the total environment. Air flow rates and direction, pressurization, temperature, humidity and specialized filtration all need to be tightly controlled. Outdoor:  Schneider Electrics selection of Outdoor Temperature Sensors are the STO100, 200, 500, & 600. These outdoor sensors are intended for outdoor wall mounting. Variants are available for Vista, I/NET, Continuum and Satchwell systems. The body has a 20mm conduit entry and the product is supplied with a conduit gland. Range -40 to +90 °C Accuracy See Appendix A: Table A, C, F in the attached HVAC Sensor Catalog.pdf Outdoor Temperature Sensor STO100 Order Code 5141100010 Part Number STO100 System Vista, Xenta Outdoor Temperature Sensor STO200 Order Code 5123246000 Part Number STO200 System I/NET Outdoor Temperature Sensor STO500 Order Code 5141104010 Part Number STO500 System Continuum Outdoor Temperature Sensor STO600 Order Code 5126060000 Part Number STO600 System Satchwell Outdoor Temperature Sensor STO600D Order Code 5126000000 Part Number STO600D System Drayton Outdoor Temperature Transmitters STO300 The STO300 transmitter is supplied as a complete unit, comprising a sensing element and an amplifier mounted in a housing which is resistant to ultraviolet light. The transmitter is intended for mounting on an outside wall, on the north side where possible. The transmitter is connected over a 2-wire cable, which serves both as power supply and signal transmission. The reading of the measured signal is made over an external load resistance. Outdoor Temperature Sensor STO300 -50/50 Order Code 006920501 Part Number STO300 -50/50 System All Note for each of these outdoor sensors, find the Description, the Order Code, Part Number, and the System it works with for the iBAS (intelligent Building Automation System) Please note the difference in Weatherproof and Outdoor. I put a lot of these outdoor sensors in at a university in Texas, and always installed in places that were a little protected. I found that under porches, up under the eves and out of the sun, or along a loading dock out of the rain and ice gave me accurate readings. Swimming Pool: In the piping system of a swimming pool is a corrosive environment with steadily harmful and gradually destructive minerals and chlorine in the water which present a challenge finding sensors able to withstand for extended periods of time. Schneider Electric makes several immersion temperature sensors. Beginning on page 12 of the above HVAC Catalogue, there is a variety of immersion sensors for the different iBMS lines.  One example is the STP660 is a Temperature Sensor for the European market, and intended for immersion mounting in pipe or the circulating systems. The stainless steel probe is a good solution but remember,  if the sensor is to be installed in pool water that contains chlorine, the best bet is to use a stainless steel pocket. I suppose it all depends on if sensor is in pipe associated with the secondary pool side of the system or the heating side of the system. If the sensor head is in an area exposed to Chlorine, then there may be an issue.  Chlorine may attack the solder connections of the wired joints inside the sensor. In the old days products from Satchwell used to produce special sensors for such applications where the wire connections were varnished in order to prevent corrosion. I think at the end of the day, our sensor would have a similar life expectancy to other devices in the plant that were no designed for use in such corrosive atmospheres. Explosion proof sensors: Schneider Electric does not manufacture explosion proof sensors. We do not partner with another manufacturer who provides such sensors. The closest is an 3rd party explosion proof enclosure with one of our available sensors. Our sensors are designed for building installations and if in extreme environments, we suggest enclosures.  

Issue Netcontroller power supply is not working as expected. Environment NC1 NC2 CX9900 CX9680 PS120 UPS Cause Problems with Netcontroller power supply. Resolution UPS not working Replace failed 5 Amp pico fuse (located on PC board adjacent to the UPS cable connector) UPS cable or connector has failed or is defective. Insufficient UPS battery capacity is attached to the UPS connector.  UPS requires two 12 VDC batteries). UPS Batteries are not sufficiently charged or have failed. No Power to NetController 3 Amp Slow-Blow fuse has failed.  (located on PC board adjacent to 120 volt power connector). Power switch is shut off. Insufficient supply voltage. General Mode switch is in the wrong position (See manual) Click here to download the PS manual

Issue Often data is required to be exported out from the Continuum system for record keeping or for further analysis, what keywords can be used to help with this? Environment Cyberstation Plain English programs - all versions. Microsoft Excel Product Line Andover Continuum Cause Specific help is available in the product for specific keywords but how can these be put together to export data to .CSV format. Resolution As we do not advocate 3rd party system trying to directly extract data from the Continuum database, you should create a Plain English program in a Workstation that can export logged data directly from the controllers out to a .CSV or .TXT file.   Keywords to use for this purpose are: OpenFile WriteFile CloseFile   Details of the above Keywords are available in the Cyberstation internal help pages.   The attached example dump file could be run on a daily basis to extract temperature logs from a controller and save them to files with a date stamped naming convention.   Click to download the example WriteFile dump file. 

Issue InfinityInput configured as counter does not count any pulses. Environment i2 devices B3 devices IOU modules Cause Here are two common reasons why the counter input may not be counting as expected: 1. No accumulation logic used with input. 2. Signal from the count source does not conform to specifications. Resolution 1. No accumulator logic used with input. The value of a counter input is reset to zero at every scan, in order to maintain the count value an accumulation strategy must be used, this can be accomplished via a conversion at the input or by using a PE program to accumulate the count in an InfinityNumeric object. a) Enter the following conversion in the counter input’s conversion field: Value + ElecValue Or b) Use the following logic in a PE program CountAccumulator = CountAccumulator + WaterMeterCount  (Where CountAccumulator is an InfinityNumeric object and WaterMeterCount is the name of the counter input)   2. The signal from the count source (Water meter, Power meter etc) does not have the minimum pulse width required by the input. For example, Infinet 2 devices (i.e. i2687) only support counter signal with a maximum frequency of 4 hertz and a minimum pulse width of 125 milliseconds. The DI8 IOU module has 2 channels that support counts of up to 10Khz with a pulse width as short as 50 microseconds. XPUi modules support counter inputs with a frequency up to 140 Hz and a minimum pulse width of 3.5 milliseconds. Refer to the manual for your count source (Meter) and verify the signal generated by it complies with the requirements of the Continuum hardware. For more information see the attached Infinity Technical Journal article. It describes several ways to reset the counter.   Note: Some meters will put out a pulse with a voltage equal to the supply voltage. In this case add a relay so the controller sees a dry contact per pulse.    

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution View the attached video.   Use the link to the original post in Area360 to get written instructions.

Issue Muster Report triggered to generate and print Product Line Andover Continuum Environment Muster Reports on a Continuum site Cause With Muster Report loaded, can you trigger from a input (example: fire alarm) for a report to be generated and automatically print? Resolution With some workstation PE programming, you can launch the Muster Report to automatically print. You will need to install and configure the "Plain English Alarm Function" available from Can Plain English interact with the Continuum Alarm Engine? This will trigger a workstation Function each time an alarm is received. You will write PE code to detect the specific alarm and/or point, then "Shell" to launch the Muster Report. Please find the attached Muster Report User Guide and .dmp file which is renamed as .txt file which should be useful.

Issue How to Lockdown your facilities using Continuum area/door lockdown functionality. Product Line Andover Continuum Environment CyberStation CX9680 ACX5740/20 Cause Need a fast and efficient way to lock down multiple areas in one operation when a threat is perceived at a site. Resolution The Continuum Physical Access Control System supports an advanced feature that allows for quickly locking down parts of or an entire building or campus via the areas/doors that are under physical access control by the Continuum system. This functionality is available in second-generation access controllers such as the CX9680 (NC2) and the CX5720/5740(ACX2) In Continuum, lockdown of an area or door means that access to the area/door via the physical access control system is restricted in such a way that prevents the movement of individuals into the locked-down area/door as well as keeping individuals from leaving the area/door under locked down. Locking down an area automatically locks down all doors associated with the area; Continuum also allows doors to be locked down individually. When a door/area is locked down, all credential access attempts and exit requests are denied. The only way to gain access into the locked-down door/area is by the use of a credential that has been designated with ‘Executive Privilege’ in the system. Note though, that a person with executive privilege may gain access into a locked-down area/door via the credential reader but if the mode of egress from the area is via Exit Request then such person would not be able to exit the door thru the normal exit request mechanism as there is no way for the person to indicate her ‘executive’ privilege by any means other than presenting the proper credentials (card or PIN) at a reader. This document outlines several methods of implementing area lockdown for a building or campus such as a school, the methods outlined in the document are provided for illustration purposes only and are not to be taken as a complete solution but rather as general guidelines. On legacy controllers that do not support the Area Lockdown feature (CX99xx, ACX7xx), we can still secure the doors by setting their state to disabled which prevents the doors from processing credential access attempts as well as Request to Exit, please note that in this case, NO ONE (including executive privilege personnel) will be able to gain access to the door until it is re-enabled How to Lockdown your facilities using Continuum area lockdown outlines several methods of implementing area lockdown for a building or campus such as a school, the methods outlined in the document are provided for illustration purposes only and are not to be taken as a complete solution but rather as general guidelines.

Issue Cannot establish communications to Modbus RTU using BCX X-Driver on Comm2 Environment BCX 4040 Modbus RTU Cause Configuration of BCX to communicate with Modbus RTU device Resolution This excerpt from the Modbus RTU guide describes the parameters to configure the X-driver for Modbus RTU communications using the BCX. Click Here

Issue webClient schedules getting error 'request for permission of type' system.security.permissions Product Line Andover Continuum Environment webClient Cause Require to run the Caspol commands. Resolution Run the Caspol commands, here is a batch file that runs these commands without typing them in. Click Here to download the batch file   Rename the caspolwebclient.txt to .bat Run the batch file at each WS that needs to access webclient schedules. Below are the actual commands: The following command will add FullTrust to the Internet_Zone in DotNet 2.0: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\caspol.exe -m -addgroup Internet_Zone -zone InterNet FullTrust -name FullTrust The following command will add FullTrust to the Trusted_Zone in DotNet 2.0: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\caspol.exe -m -addgroup Trusted_Zone -zone Trusted FullTrust -name FullTrust This will result in output like: The operation you are performing will alter security policy. Are you sure you want to perform this operation? (yes/no) Then select Y and you should see: Added union code group with "-zone" membership condition to the Machine level. Success In some configurations, you may need to add the IIS computer into Internet Explorer as a trusted site for each browser. Internet Explorer > Internet Options > Security > Click trusted Sites > Click Sites Type in http://yourservername/webclient and click Add (Ex. http://tacweb/webclient) Deselect the checkbox for Require server verification (https:) for all sites in this zone. Click OK and Ok Close Internet Explorer and access webclient See Removal of MS KB2858725 Dot Net 4.5.1 causes issues with Web Servers IIS Functions if this is for 1.94 SP1 - Uninstalling KB2858725 * It may be necessary to give specific permissions in the registry if you are seeing system.permissions.UIPermission, mscorlib Make a backup of the From Windows, Start> Run> Regedt32.exe Expand the hives(folders) to HKEY_CLASSES_ROOT\CLSID\{00B01B2E-B1FE-33A6-AD40-57DE8358DC7D}\InprocServer32\2.0.0.0 Right Click on 2.0.0.0 and select export, name the file and save. (This file can be used to restore the original settings of this branch)  Right click on this folder again and select permissions, select Users and add Full Control See below for snapshots

Issue Personnel.csv file fails to import into Continuum No error message is shown Product Line Andover Continuum Environment Continuum access control Keywords: CSV, Import, cardholder, personnel Cause CSV file gets modified by MS excel such that the import fails During the process of manually changing and saving a personnel.csv file within MS excel, a number of commas are added to the first line (corresponding to the number of column fields in the CSV) Resolution Use notepad or similar to delete commas before importing into Continuum as Microsoft Excel does not show up any trailing commas This will NOT import correctly Personnel,,,,, Name,FirstName,LastName,CardNumber,CardType,SiteCode Smith_Fred,Fred,Smith,10,Infinity_37,3701 This will import correctly Personnel Name,FirstName,LastName,CardNumber,CardType,SiteCode Smith_Fred,Fred,Smith,10,Infinity_37,3701 For more information on CSV imports Click Here For an example .csv file for testing Click Here Note: If importing X Driver points using a .csv file the comm port attribute "Port" must always be defined before the X Driver parameters Param1, Param2 etc. The Port must contain the full path e.g. "Network1\CXName\Comm1" Example X Driver Numeric: InfinityNumeric Name,Alias,Format,Description,Port,Param1,Param2,Param3,Param4 XDRPoint1,XDRPoint1,##,First X Driver Point,Network1\CX1\comm4,1,3,10001,1

Issue BACnet b3 or Infinet i2 controller shows version 0.000000 Product Line Andover Continuum Environment BACnet b3 Controller Infinet i2 Controller Cause The Controller is likely to be in bootloader mode, this can be confirmed by looking at the CPU flash speed. If you can count the flashes it is likely to be in bootloader mode see CPU LED flashing rate  Resolution Reflash the controller OS with the firmware compatible with the Continuum installation on site, using "Update b3 OS" or ""Update Infinet2 OS" NOTE - An ACX57 with Comm1 set to Infinet is unlikely to be able to communicate with an i2 device in bootloader mode, in this case an NC2 or other NetController may be required

Issue Are examples available to show how to write Plain English programs and create points for a Modbus RTU X Driver linked to Schneider Electric Power meters? Environment Modbus RTU X Driver Schneider Electric PM700, PM750 Power meters. Cause Requirement for some examples to see how Modbus RTU programs can be written to poll for the data in a 3rd party Modbus device. Resolution The attached example was written by an application engineer in the UK to extract data from the Schneider Electric PM700 and PM750 meters. This example provides the mapping of data for these 2 specific meters, but the polling principle utilized in the Plain English programming can be applied to any Modbus RTU interface Download file here. 

Issue What is the maximum MSTP cable length without a repeater? Environment Bacnet BCX B3 MSTP Cause Controller was not responding as online. Resolution Below is a document that explains the Maximum Cable Length for MSTP communications without a repeater. Click HERE for document.

Issue Getting "Commport is not XDriver enable" error when attaching the driver file to the comm port. Comm port has been flashed to enable XDriver operation. Controller Options shows Xdvr Comm2:00000009 (0000) Product Line Andover Continuum Environment BCX NCI NCII B4920 XDriver Comm Port Cause Bad controller XDriver support flash file. Resolution 1. Take the Workstation offline, edit the comm port, and set the default mode to "XDriver". 2. Go back online and send the comm port to the Controller. 3. Attempt to attach the Driver file to the comm port, if the same error occurs then contact Schneider repair department for a new XDriver option flash file. See article Determine if a controller comm port is XDriver enabled - Communities (se.com) 

Issue How to bring SX8000 objects to Continuum when upgrading. Environment Infinity SX8000 Continuum CyberStation Debug document Cause Upgrading from legacy Infinity SX8000 system to Continuum Resolution See Infinity to Continuum upgrade for information on how to convert Infinity SX8000 objects to Continuum.

Issue While PSS does not write PE for partners we do in some instances provide sample PE code for guidance. This article provides sample PE code for optimized Start/Stop routines. Environment CyberStation All CXs All b3s All i2s Cause Complex PE routines may be difficult to implement without sample. Resolution See Self-adaptive Optimized Start and Optimized Stop Routines Sample PE Code.pdf

Issue Interfacing M-Bus meters to Modbus. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell Sigma Environment Sigma IC3-Modbus Mbus Modbus Kampstrup Heat Meter Multical 601 Cause Multical 601 M-Bus meters are required to be interfaced with the BMS. Resolution A M-Bus/Modbus converter (RS-485, RS-232 or TCP) and configuration software are required. The converter  and software are available from SyxthSense or similar suppliers. Using the converter and software setup the M-Bus/Modbus system without the BMS system connected. The M-Bus/Modbus converter will automatically assign the M-Bus registers as Modbus registers. From the software note the tables and registers used. Create the Modbus registers as required for the BMS system used. For Sigma - Create the gateway.txt, connect and configure the IC3-Modbus. A sample of the gateway.txt can be downloaded here: MultiCal Modbus Gateway.zip. For further M-Bus information see M-Bus Protocol Information. 

Issue How to Logon / Logoff Continuum using a button on a Graphic or Menu page. Environment Continuum Cyberstation Cause Want to be able to Logon Continuum with the click of a button from Graphics or Menu page and also bring up the Logon prompt the same way. Resolution ** DISCLAIMER ** This application is not a supported part of Continuum and is provided as-is. 1. Copy the "Logoff.tx_" file in this archive, here, to the Continuum folder (c:\Program Files\Continuum). 2. Rename the .tx_ file extension to .exe. 3. Create hotspots / buttons as below to call the program with the two available command line arguments; 1 will logon, 2 will logoff. Suggested usage: On the Main Continuum Menu page create two buttons, one for logon, one for logoff. (Pinpoint could also be used for Logoff but would not work for Logging back on - Pinpoint closes when the user is logged off.) For the Logon Button:                 Set control to:        Execute                 Open:                     C:\ProgramFiles\Continuum\Logoff.exe                 Arguments:             1                   Button Text:           Logon   For Logoff Button:                 Set control to:        Execute                 Open:                     C:\ProgramFiles\Continuum\Logoff.exe                 Arguments:             2                   Button Text:           Logoff