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Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue If you lose access to your comms expander or need to reset all of the settings how do you default the module? Product Line Security Expert Expert Environment Security Expert SP-MNR2 Firmware 1.0.27 (and higher) Cause A physical link is needed to default the module Resolution These are the settings that are resets Password to admin Repeater Mode to RS-485 mode UDP IP/Host to 192.168.1.2 1. Link the N+ N- NA and NB connections between all three COM ports 2. Cycle power to the device Please note: this does not reset the IP address, so you may need to default the IP address separately. 1. Unlink all COM3 terminals and leave COM 1 and 2 linked 2. Cycle power and connect to the built-in web interface at 192.168.111.222 3. Configure IP address as desired

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Continuum cardholders with PINs that start with "0" (zero) are not importing into Security Expert using Data Sync Tool Product Line EcoStruxure Security Expert Environment Security Expert Continuum Transition Cause Due to the database's configuration, Any PIN in Continuum starting with a "0" (zero) will be truncated. When DSS runs, the personnel (cardholders) with truncated PINs will be rejected by the PIN length restriction and sent to the error folder. Example: If you have a Continuum site with four-digit PINs and a PIN is entered into Continuum as 0123, will be truncated to 123 in Continuum (Continuum ignores the zero at the reader keypad as well). If you have SX configured for a 4-digit PIN length. This cardholder will not import. Resolution Option 1: Identify the truncated PINs in the Continuum database by running a query and have those users' PINs updated before running CTT and DSS. This should be done as part of your system cleanup before transitioning. Option 2: If you have a minimum PIN length configured in Security Expert, Stop DSS if running. Go to Global|Sites|Site Defaults tab and scroll to Site security enhancements. Set minimum PIN length to "0". Save changes. Start DSS. You will still have to correct any PIN that are less than the site minimum before enabling this feature again. Note: This option should only be chosen for a one-time sync. If you are running a continuous/lengthy transition, you should use Option 1. Otherwise, you will run into this problem again.

Issue Creating a Listview/Report to show all the personnel objects which have access to a given area. Product Line Andover Continuum Environment CyberStation Cause Reports can be used to do a security audit of which individuals have access to certain Areas in a building. Resolution Create a Listview object In the class field select AreaLink Add columns for PersonID and AreaID (Add any other column as needed) In the Qualifier tab enter the following qualifier: AreaID Is XXX Id where XXX = full path to area Example: AreaId is Root\AreaFolder\Lobby Id **NOTE Use folder\area aliases ONLY in the qualifier, do not use names. Save and run the Listview. The Listview should show all Personnel objects that have the Area specified by AreaID in their Area list. To generate actual Report Object from the list view see How to create a Report from a Listview.

Issue Sending the results of a Listview to a Report. Product Line Andover Continuum Environment CyberStation Cause Available options are not commonly known Resolution There are two ways to display the contents of a Listview in a Report. The first method is to create a Report and set its data source to 'Listview'. Then in the filter tab add the desired Listview as a filter. Please note that only ONE list view can be added. When the Report executes it populates data from the Listview object. The second method is to create an HTML Report template Then the HTML Report in the Listview's Report Template field In this case the report can be invoked right from the Listview

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue DSS error occurs while importing users into Security Expert Product Line EcoStruxure Security Expert Environment Continuum Transition Tool I/NET Transition Tool Data Sync Service Cause The Data Sync Service settings file contains a mapping for a credential named “User ID” but cannot find the User ID credential type. The User ID credential was not created before starting the Data Sync Service. It is important to determine if the site is using user PINs and whether they are all unique before selecting the following option in the transition tools. By default, SX does not allow duplicate PINs. A unique PIN is a requirement for signing into intrusion keypads with only a PIN number. Resolution Option 1: The site does not have user PINs in the legacy database or PINs are unique. Stop the data sync and transition services Uncheck the 'Allow PIN Duplication' option Click the 'Create Data Sync Service Settings File' button below Delete the export history of Users Start both Data Sync and Continuum Database Transitions services. (All users will get exported again) Option 2: The site uses PIN numbers and there may be duplicates. Keep the “Allow PIN Duplication” option checked In Security Expert, Go to Global | Sites| Site Defaults Tab Scroll down and expand the Site security enhancement section Enable the top 3 checkboxes (Require dual credential...; Auto Populate User ID... and Allow PIN duplication) Click Save.

Issue Issues with Operator username/password which can arise when restoring an SP-C-Web Database. Product Line EcoStruxure Security Expert Environment SP-C-Web Cause The SP-C-Webs Database Restore process is different from the Security Expert Client/Server. Resolution SP-C-Webs are unlike the Security Expert Client/Server model in that the SP-C-Web contains its own on-board controller database This controller database can be backup by the customer and then restored onto another SP-C-Web by a field or support engineer However, issues can arise when trying to access that restored SP-C-Web customer database using the customers own provided Operator username/password

Issue Is it possible for multiple Automation Servers to be placed on the same backplane and use one power supply? Some known issues in this unsupported configuration: Automation Server only partially discover the IO Modules Function Block Programs (FBP) remain in an unloaded state (see FBP Unloaded) EBO 2022 (v4.0) and higher, Alarm: IO Driver unexpectedly timed out Product Line EcoStruxure Building Operation Environment Automation Server Power Supply SmartStruxure IO Modules Cause The terminal bases provides a path for communication between all connected units on the same backplane, as such the connection of two or more Automation Servers will cause communication issues between all connected units on that same backplane. Resolution From EBO 2022 (v4.0.1) due to changes in the Central I/O (CIO), checks are now made in the Automation Server to verify that the server is physically in SLOT 2, if this is not the case, then all Tasks are disabled, and will not run. You cannot connect more than one Automation Server to the backplane. Only one Automation Server is allowed per power supply, the architecture is always "PS-AS-....." and after that I/O modules with additional PS units as needed, but only one Automation Server can exist on the same backplane. Note that an alarm will also generate if you have the following configuration is attempted (also not supported) PS-AS-PS-AS Alarms will only clear after a restart (warm) of the server

Issue Erratic communication problems encountered during system migration from legacy products to AS-P controllers due to mismatched duplex settings. Product Line EcoStruxure Building Operation. Environment SpaceLogic AS-P SpaceLogic AS-B Cause Legacy controllers or existing devices supporting only Half-Duplex are incompatible with AS-P/AS-B controllers, which support Full Duplex 10/100BASE-TX communications. Resolution To address this issue, follow these steps: Install a managed switch: Introduce a managed switch between the devices to enable effective communication. Configure port settings: Utilize the features of the managed switch to configure each port according to the required duplex mode, either Half-Duplex or Full-Duplex. By implementing a managed switch, you can ensure compatibility between Half Duplex and Full Duplex devices, resolving communication problems and facilitating a smooth migration process.

Issue How are Modbus 64-bit registers calculated in the Modbus limitations on an RP-C? Can both RS485 ports be used for Modbus on an RP-C? Product Line EcoStruxure Building Operation Environment SpaceLogic RP Controller series RP-C Modbus Cause EBO version 2023 introduced 64-bit register support in RP controllers. EBO Webhelp states that an RP-C has a maximum limit of 250 Modbus registers. It is unclear if a 64-bit register is counted as four 16-bit registers or just one register on the Modbus maximum count. The RP-C controller has two RS-485 ports, and it is unclear if both ports can be utilized for Modbus simultaneously. Resolution A 64-bit Modbus register is counted as one register in the Modbus maximum register count. The RP-C controller has two configurable RS-485 ports that can be used for: Sensor bus Room bus Modbus network As per EBO webhelp, the controller can host two networks, but only one network of each network type.

Issue How can the WorkStation "Remember me on this computer" option be enabled or disabled? Remember me option is available; user can turn on or turn off remember me: Remember me option is enabled Remember me option is unavailable; user can't turn on remember me: Remember me option is not enabled Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The availability of the "Remember me on this computer" option is determined by the security setting "Instruct clients to allow autocomplete of credentials." If this setting is unchecked, the server will disable the autocomplete feature for username and password fields on the login page, which also affects the availability of the "Remember me" option in WorkStation. Resolution For EBO versions 3.0 and higher: Remember me for WorkStation logins can be disabled on the server by navigating to Control Panel->Security settings. For EBO version 4.0 (EBO 2022) and higher: The availability of the "Remember me" option is determined by the "Instruct clients to allow autocomplete of credentials." setting. If the checkbox is checked, users can use the "Remember me" option. If the checkbox is unchecked, users will not be able to use the "Remember me" option. In EBO version 6.0 (EBO 2024) and higher, this option is unchecked by default for new installations. For upgrades, the setting chosen before the upgrade will be retained. For EBO version 3.x: The availability of the "Remember me" option is determined by the "Allow Remember me." setting. If the checkbox is checked, users can use the "Remember me" option. If the checkbox is unchecked, users will not be able to use the "Remember me" option.

Issue How to use a digital point card with a Network 8000 MicroZone II controller. Product Line TAC IA Series Environment Network 8000 MicroZone II controller Digital Point Card Cause To use the digital input cards (DPC-3-1 & DPC-3-2) with a MicroZone II controller, it requires a custom application file. Resolution The MicroZone II controller supports two digital input cards: DPC-3-1 & DPC-3-2. A custom application file (1-DPC3.MZ2) is required to properly read the digital input card, review technical bulletin TB01-26 for more details. (Note: The DPC-5 series cards were designed for the MNL and MNB controllers. They are compatible with the DUI Expander Object available for both controller lines.)

Issue Can the DUIC-5P-12V digital point card be used on a MNL-200? Product Line TAC IA Series Environment IA Series MNL-200 Cause Integration of multiple status inputs Resolution The DUIC-5P-12V will function with the MNL-200 controller. Do not use the BACnet DUI_Application. Use the WorkPlace Tech's DUI Expander object instead. Also, remove the JP1 jumper on the DUIC-5P-12V board.

Issue In DUI-5R modules on installed MNL-800's the LED indications on the DUI follows the contact closure signals connected to them, but the values being read based on those status points do not match. Eg. DUI-5 has LED's on for inputs 1, 3, and 5 however the controller values have 1 and 5 on only. Product Line TAC IA Series Environment WorkPlace Tech MNL-800 Cause MNL-800 Inputs require an external parallel resistor (Rp=22.1 kohms, 1%) be placed across the UI input to which the DUI is attached. Some DUI models may incorporate this resistor that may be either switch or jumper selected. Resolution MNL-800 Inputs require an external parallel resistor (Rp=22.1 kohms, 1%) be placed across the UI input to which the DUI is attached. Some DUI models may incorporate this resistor that may be either switch or jumper selected. For example the DUI-5R available in Asia Pacific notes the following: Switch 1 set to ON for MNL-800 and OFF for all other controllers. In some models the switch is replaced by a jumper. Bridge the jumper for MNL-800s and leave open (jumper on one pin only) for all other MNL controllers.

Issue DUI-5N Digital Input Expander Module availability Product Line TAC IA Series Environment I/A Series Micronet LON and BACnet controllers Cause Third party product which Schneider Electric Asia Pacific (Invensys Building Systems) used to carry. Resolution Schneider Electric no longer supplies this third party product. This product is manufactured by Barcol Industries in Taiwan. Anyone requiring this part should contact Barcol Industries directly. Contact Mr. Alex Lung at alex_lung@barcol.com.tw. * Schneider Electric does not provide support or warranty for this product, all support requests should be directed to the manufacturer. An equivalent product which expands an universal input on an I/A Series MNL or MNB controller to 5 digital inputs is the BCS-DUIC-5P. This is also a third party product and is available from Schneider Electric Rockford.

Issue Search widget graphics can't find graphic pages created under child servers. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Currently, in EBO 2023, the dynamic search widget will only find graphic pages created on the server the user is logged into on WebStation. The dashboard search widget is not related to the native EBO search object and cannot search child servers. Resolution EBO 2024 (V6) or higher: From 6.0.1 it is possible to include TGML widgets from sub servers (all servers must have EBO version 6.0.1). Note that this functionality is only supported when you use HTTPS as the protocol between the servers, which is the default protocol in 6.0.1. EBO 2023 (V5) or lower: If graphic pages are located under child servers, they need to be added to the dashboard manually. Refer to: Adding a Graphic to a Dashboard

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