SigmaX Error: "This application failed to start because side-by-side-configuration is incorrect"

[Product_Support]

Issue

When launching SigmaX, the following error appears:

"This application failed to start because side-by-side-configuration is incorrect."

Reinstalling SigmaX does not resolve the issue.

Product Line

Satchwell Sigma

Environment

SigmaX

Cause

This error typically occurs due to:

• Missing or corrupted system files.
• Missing Microsoft Visual C++ Redistributable packages required by SigmaX.

Resolution

1. Run System File Checker (SFC) Use the System File Checker tool (SFC.exe) to identify and repair corrupted system files.

   Steps:

   • Open an elevated Command Prompt:
     • Click Start > All Programs > Accessories
     • Right-click Command Prompt and select Run as administrator
   • If prompted, enter the administrator password or click Allow
   • Type the following command and press Enter:

     sfc /scannow
     

   • This command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
   • Do not close the Command Prompt window until the verification reaches 100%.

   For more details, refer to Microsoft’s documentation: KB929833

2. Install Microsoft Visual C++ Redistributable

   • The SFC scan will not detect missing Visual C++ Redistributables.
   • Ensure the appropriate version of Microsoft Visual C++ Redistributable is installed.
   • Refer to the article: Error when trying to run SigmaX.exe and RegSigmaX.exe for guidance on which version to install.

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Additional Notes

• The error may also affect RegSigmaX and SigView.
• Ensure your Windows installation is fully updated before running SigmaX.