Issue
General Continuum instability is followed by the following error when viewing Graphic panels.
"Pinpoint: Failed to call pILiveData->GetLiveData(). ACDataServices has an error."
Product Line
Andover Continuum
Environment
Continuum Cyberstation
Cause
Continuum has become unstable due to modules not starting up properly. This can be evidenced by looking at the Windows Application Event Logs for "Send Email" errors when alarms occur. This may then be followed by Continuum applications starting to crash and post errors.
Resolution
- Remove "email" and "page" entries in Event Notifications if there has not been an Email client installed and configured to email alarms.
- Set Windows virtual memory settings to 4096.
- Ensure time synchronization between Cyber and CX.
- In Continuum General preferences set the Time Interval Between Requests to 100 (default is 30).
- Set COV increment for noncritical points to non-zero numbers (default is 0).
- Upgrade to 2.03. If already at 2.03, a reinstall of Continuum may be necessary or at least the pre-requisite 'Visual C++ 2005 redistributable'.
Also refer to: Crash of ACCDataServices on start-up or run
