Error activating a license using entitlement id.

[Product_Support]

Issue

Attempting to add a Building Operation ES license using the entitlement ID results in an error indicating that the server cannot be contacted.

Product Line

EcoStruxure Building Operation

Environment

• Building Operation License Administrator
• Building Operation Device Administrator

Cause

The ES computer does not have an Internet connection

Resolution

To activate a license using an entitlement ID, an Internet connection is required to validate with the Schneider Electric main license server. Follow these steps:

1. Ensure Internet Connectivity:
   • Verify that the ES computer has a stable Internet connection.
2. Refer to Documentation:
   • Consult the following resources for detailed instructions:
     • How to activate, release and/or transfer a license in EcoStruxure Building Operation
     • License server and port used to reach Building Operation licensing server

Additional Information:

For further assistance, visit the Schneider Electric Building Automation Knowledge Base or contact support.