Building Automation Knowledge Base

Issue Version 2.0a Error getting Key Id appears at bottom of the Hasp Key Utility when an attempt is made to activate the Continuum license using the v2c file. Update failed: KeyIdNotFound Product Line Andover Continuum Environment Continuum Keyless Soft License Hasp Key Utility Sentinel HASP License Manager Cause A defect has been identified with Sentinel's HASP Runtime executable prior to release 6.56 which can in some cases cause the Hasp key Utility's Key ID number to change each time the host machine is rebooted. To determine if this is your issue run the following test: Launch the Hasp Key Utility executable in the Continuum program folder. Select Show Key Information. Note and record the Key ID #. Shut down the Hasp Key Utility and reboot the host machine. Relaunch the Hasp Key Utility and recheck the Key ID#. Resolution If the Key ID has changed following a reboot of the host machine, download the most recent version of the Continuum Software License Upgrade Utility from the Exchange Download Center.

Issue Correct alarm routing configuration when using both Sigma and StruxureWare Building Operation together following a transition Environment Sigma and StruxureWare Building Operation transition Cause This article is to show the correct configuration when sending alarms to both the Sigma Client and StruxureWare Building Operation following a transition. Resolution In addition to the main Sigma Server add the ES server as a Server (node) on the Sigma network. We recommend using the actual ES server name. In the example below Server 101 is the Sigma Server and Server 102 is the ES   Manually add a dummy Sigma Client for the ES and assign the ES server to the client   Check the settings for the existing Sigma Server   Add both clients to the routesets to enable alarms to be sent to both servers. Download the routeset.rec and att.set files to all outstations

Issue When opening a TGML graphic in Webstation using Internet Explorer you get a link to download the correct Java version even though Java is installed on the PC used Environment Java Vista Webstation Internet Explorer Cause Webstation has a built-in check to see if Java is installed which does not work in Internet Explorer Resolution Open this path "C:\inetpub\wwwroot\TACVistaWeb519" Version can be different depending what you have installed. Edit the file "TgmlDynamicGraphicsPage.aspx" and remove the lines in picture starting with <script< strong=""> and ending with /script></script<> NOTE: Make a backup of the file in case something happens. and save the file.   Also remember to set the viewer mode to "Dynamic" in TAC Vista Web Settings. The down side of this, is that Webstation will not work on PC's not having Java installed.

Issue Extended Custom Card information required. Product Line Andover Continuum Environment ACX5720, ACX5740 V2.0 Software Cause No published documents available. Resolution Extended Custom Wiegand information is available in the online help within Cyberstation V2.0. Search for Custom Card and if will find the "Extended Wiegand Custom Cards" page with all the details.

Issue A file called Netstat_Tq.txt keeps growing, and it's not clear what it's for or how to stop the writing to the file. Environment TAC Vista Cause Debugging of TAC Vista Server network is enabled 1: Hold down shift and ctrl, right click the Vista Server node and click properties 2: Scroll down to "NETQDBG" and remove the check mark Resolution Disable network debugging

Issue Input points on BACnet devices displaying in a Graphic show the forced icon on the Graphic when the input is manually forced, not so for value objects such as Analog Value. Product Line EcoStruxure Building Operation Environment BACnet Automation Server Enterprise Server Cause The reason for this is that when a point such as an input is forced StruxureWare Building Operation automatically puts it out of service and when the input is unforced puts back in service, that is not the case for a value object. The screen shot below illustrates the problem, as seen, both the input point under a b3 (Ct1CwSTmp) as well as the analog value (CtCwSSpt) in the AS are forced but only the input is displaying the hand icon indicating the that object is forced. Resolution A work around is to create a PE Script program to set the out of service property to TRUE when the value is forced and to FALSE when the value is NOT forced. Please note that the program uses the value of priority 8 to determine whether the value object has been forced or not, if the Priority 8 is NOT NULL then the object has been forced, note that this presents a problem for binary objects as well as for the case where the analog object is forced to a value of ZERO as PE Script can't differentiate between NULL and zero. In the case at hand, the program is located in the Application folder under the BACnet interface of the Automation Server.

Issue Have some values being pushed to a BACnet Loytec L-VIS device via mirrored point in the AS, after the L-VIS screen is powered down/up the bound values are pushed on the next change, for analog value this does not present a big problem as they change frequently, but for binary values is a problem. Environment BACnet AS Cause Guaranteed transfer has not been configured on the binding. Resolution Set a transfer interval in 'Guaranteed transfer even if value has not changed' In the example below, the value will be pushed out once a minute regardless of whether it has changed or not.

Issue Automation Servers go OFFLINE Alarms received about duplicate device name and/or duplicate network identifier. Product Line EcoStruxure Building Operation Environment Enterprise Server, ES Automation Server, AS, AS-P, AS-B BACnet Cause In the BACnet interface duplicate information has been entered for the BACnet IP network for 2 or more Automation Servers. Resolution Make sure the BACnet IP network and broadcast address in the BACnet interface of the ES and all the Automation Servers  are set to a unique value and they match the IP address of the Server (AS, ES) You may have to physically disconnect the units from the network and then connect one at a time in order for Workstation to be able to communicate with the AS and change the configuration of the BACnet IP network.  

Issue Accuracy of values/input values displayed using a MPM Product Line EcoStruxure Building Expert Environment SmartStruxure Lite using MPM Cause Number of decimal places is 12.345 when the site would prefer 12.3 or 12.34. Resolution You may want to use this example in a running program (PGx) and replace ME.AVx by appropriate variable. Example Program: ME.AVx = math.floor(ME.AVx * 100 + 0.5) / 100 Below is a screenshot of AV3 2.234 value displayed correctly in AV4 as 2.23

Issue When viewing a graphic (or other object requiring a Java plugin) in Google Chrome you get the message "This plug-in is not supported" where the graphic should have been shown Environment Webstation Xenta Server I/A Series G3 version 3.8.xx or earlier Cause Google Chrome has disabled Java in version 42 and above Resolution 1: Open Google Chrome 2: In the address field, enter the following: chrome://flags/#enable-npapi 3: Click on "Enable" to enable the feature so it looks like this 4: Click on relaunch to restart Chrome   More information from Java's web site

Issue When a graphic is dragged out of the kitPxGraphics module, the image location on the px page shows ‘file:^px/’ and the path.  Sometimes the image displays, sometimes is does not display.  It behaves like this on some laptops but on others, it’s fine.   Environment Niagara G3 / AX 3.8.37 server stations and soft jaces Cause There could be an issue with a recent Windows update. Resolution The work-around is to exclude a line from the system.properties file:   niagara.ui.px.maxImageModuleFileSize=2047 Place a '#' sign in front of this line and the module path is used instead of the px file space.

Issue Cant login to webstation Loginpage for webstation Environment Vista webstation Cause Mostly  caused by that another process is using the same port as webstation do Resolution Run the command netstat -aonb | find ":80" in the command prompt to see what process PID is taking the port 80, If Vista is using another port change 80 to what port you use. A common scenario is that it is the TAC Vista SmartStruxure interface that is taking the port, and that after a reboot, the interface starts up before the IIS. Change the port used in the interface to something else

Issue Newly added Automation Servers do not communicate correctly with other devices. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 StruxureWare Building Operation 1.6 Communications Tab Cause An existing and working site has been extended by adding two new Automation Servers, these servers do not respond to Lead/shadow functions and only show the Enterprise Server in their "Communications Tab" Resolution A system is installed, and the Enterprise Server port numbers are set as required. Automation Servers are then added, and in the communications tab for the Enterprise Server and Automation Servers, all devices are seen.   If the Enterprise Server port number is then changed, things appear to work as normal, but If a new Automation Server is added to the system, it appears to attach correctly, but only the Enterprise Server details are shown in its communication tab. Selecting to "Repair server communications" does not correct this.     To resolve the issue, it is necessary to select the Enterprise Server, and in it's communication tab, change the port number to the number set in the Software Administrator.     Repair server communications, can now be used to update the Automation Server.  

Issue In Continuum the process of disseminating the communication settings (IP address etc) of a controller/Cyberstation to all the peer controllers on the network is accomplished via the 'TEACH' functionality. What is the equivalent of the 'Teach' in StruxureWare Building Operation? Environment Enterprise Server Automation Server AS ES Cause Documentation Resolution In StruxureWare Building Operation similar functionality is accomplished via the ES's 'Repair server communication' feature Right click on the ES and select 'Advanced->Repair server communication  

Issue What are the currency units 1-10? Environment StruxureWare Building Operation site Cause When adding a unit to a value, you have the choice of Currency units. Currency units 1 through 10 are not defined. Resolution Using Workstation units, Currency1…Currency10 BACnet specific and to be used in BACnet devices rather than in the StruxureWare Building Operation system. These currency units have absolutely nothing to do with money (US dollar $, GBP £, Euro €, etc.) Currency units (1-10), are to be able to translate BACnet units using StruxureWare Building Units. Basically, if a site encounters a BACnet device which is using one of those units, Building Operation needs to be able to convert it to something displayable in Building Operation. The main reason they are there is so Building Operation can comply with the “BACnet workstation” requirements. In most cases the customers need for setting a currency unit to a value could be solved by simply adding the label containing the currency symbol after another label stating the value itself into a graphic.

Issue Filtering Alarms in StruxureWare Building Operation to show only I/NET alarms Product Line EcoStruxure Building Operation, TAC INET Environment I/NET integrated to StruxureWare Building Operation version 1.9 and older Cause Users may wish to only view alarms from the I/NET system Resolution Filter for All I/NET Alarms: Create an alarm View Click on the Filter Object Add a condition to Filter by Type Select the Type 'INET Alarm Record' Click OK Filter for I/NET Alarms from a Specific Link Create an alarm View Click on the Filter Object Add a condition to Filter by Source Type */INET Interface/LL where LL is the link number of the desired link. Note: If the INET interface on your server is not the default name, the name must match yours exactly. Click OK

Issue ES Database has grown to several gigabyte Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Cause ES Database size can grow quite large when the ES crashes often. Open Software Administrator and find the location of the ES db folder. Below are two screen shots of the Logs and Crash Information folders. As can be seen, these dump files can increase the size of the database. Resolution Once the reason for the Enterprise Server crash is resolved, these files can be either be deleted or, preferably be moved to another storage/drive location. If the ES/EC is still crashing, all the core dumps should be collected and sent to to your local support team for processing. Due to the size of the crash dumps, upload to BOX or similar and provide the link to the support team.

Issue In the IAC400 and IAC600, a digital output cannot be forced to a different value. Product Line EcoStruxure Building Operation, Satchwell MicroNet Environment IAC400 IAC600 SBO Cause When an IAC400 or IAC600 is imported into SBO using the Micronet interface, on a digital output, the output cannot be forced to another value. Resolution In Visisat, create the SBO export file. Before using the 'Data Import' into the Micronet Interface in SBO, locate and open the export XML file with a suitable program, e.g. Notepad++. Locate the respective controller's 'Digital Output Override State' with the line <P1="IsNonVolatile".... (Note: if opened in another application, e.g. Internet Explorer, the word order may be different!) Change Value= "1" to Value="0" Note: IAC420s are unaffected

Issue There are no tools or utilities available for merging Sigma lookup files Product Line Satchwell Sigma Environment Sigma Upgrade Copy Lookup tables Cause Need to import two sites lookup files into one Resolution If you have two or more sites that you are merging into one, one way to achieve a single site is to: Open the lookup tables for site 2. Using the copy button, copy the required table's data. Open a text editor (notepad ETC) and paste the data in for use later. Repeat for all lookup tables for site 2, 3, 4, 5, etc. Open what will become the final site's lookup table (site 1) Create a new table. You can copy the lookup table information from the text editor and paste into the newly created lookup table. Take care to copy from a vacant line below the last line of the notepad text otherwise the last line of entries will not import. Also, do not copy a blank line above the text or the top field will contain corrupt information. Repeat for all tables until the new lookup table file is complete with all required lookup tables. If any of the lookup tables to be merged have conflicting numbering and require a new lookup table number, it is important that all points associated with the original lookup table number need to be edited and the new lookup table number referenced in the point.

Issue The Windows power save is interrupting system operation, i.e if you have a graphic open on a Workstation which is talking to another PC and the mouse has been inactive for some time, when you move the mouse it takes some time to update the graphics Environment Windows ES Continuum Inet Vista SmartStruxure SmartStruxure Lite SBO Cause This is caused by the Windows OS going into a power save mode, this will normally close down the CPU, Network adapter, graphics card etc Resolution   PC is going into a power save mode, Go into, "Control panel", make sure view is "Small icons", then click "Power Options" in here you will have a number of option, set this to "High performance" then "change plan settings" make sure all are set to Never or high performance, when you have done this, goto "Network and Internet" then "Change adapter settings", right click on your network adapter and goto "properties" then click "Configure" then "Power Management" make sure that the power save settings are off, this will stop the network from going to sleep.   This will need to be done on the ES, Workstation PC, Continuum Workstation, SQL server, etc This should then stop you having the delay as the PC wakes up