Building Automation Knowledge Base

Issue When logging in via WorkStation all is fine, but logging in via WebStation shows a blank initial screen (see below). Environment WebStation Cause The system has been configured with a user defined default workspace. The default workspace contains an 'ampersand (&)' in the name. Resolution Apply hot fix 1.6.1.28100 or remove the ampersand character from the workspace's name. NOTE: This issue exists in all versions of StruxureWare Building Operation prior to 1.8, as of the writing of this article only 1.6.1 had a hot fix available to solve the problem. The issue has been resolved in StruxureWare Building Operation version 1.8

Issue Unable to use a Feature of Power Monitoring Expert due to license limitation.    Environment Power Manager Power Monitoring Expert Cause Open the PME Management console Select Help>About You should see the active License Modules as shown below. You may or may not also see additional features that are part of the 90 day trial.   Resolution Contact your sales representative to purchase the additional licenses

Issue When printing access control cards, there is a need to print the a card number bar code on the card as well as photo's, names, text, logos etc. Environment Continuum Access Control systems, all versions. All Security and Integrated Workstations (with SEC or INT in the part number). Photo badging option (append -B to the part number). Cause As well as a photographs, text, numbers and graphics, barcodes may be added to the card design using the EPI Designer software. To use card badging the system requires that the Continuum Security Key (Dongle) has the badging option enabled (-B in the part number), otherwise the "Create/ Edit Badge" option will not be available to select. Resolution From the EPI Designer menu select the "Draw", "Bar Code" option and the following screen will be displayed allowing the barcode to be configured: The configuration page above allows the type of barcode to be defined, the Personnel "Field Name" to be linked to the code as well as other barcode options shown. Custom fields can also be used.

Issue Continuum video integration using Pelco Endura. When video alarm comes in, Video Monitor starts up as expected and video is recorded for the specified amount of time but the recorded video does not automatically play back as expected. Product Line Andover Continuum, Pelco Environment Cyberstation Pelco Endura Cause The NVRs configuration for recorded video type has been changed from its default of continuous recording which is what the Continuum-Endura integration supports. You should ensure that your Pelco Endura system is set to continually record. While it is possible to change the recording type, continuous recording is the recommended setting from Pelco. As a result, when an alarm or event occurs, it is "marked" on the Endura system at the time of the event based on the recording time and duration. Such events are then visible from the Endura client as a marked event with details included in the comment for that mark. Resolution SOLUTION #1 If a specific recording type such as motion or schedule has been configured remove it to go back to the default continuous recording type. NOTE: As continuous video recording will utilize more storage capacity, one option for reducing the amount of storage used by all the video is to enable Pelco EnduraStor. SOLUTION #2 The other option is to leave the configuration as is and manually start playing back the recorded video by double clicking the video event. In the screen shot above, double clicking the PSS_Test_AV1 video alarm will cause the recorded video to start playing back.

Issue Attempt to commission b3 device fails with error 'Device other' AS trace log shows error 'Invalid device instance". EXTRACT FROM TRACE LOG 2015-09-24 20:40:23.135 [1241912384] nsp.pin.BACnet Commission Canceled - Invalid device instance (AsyncCommands) 2015-09-24 20:40:23.142 [1241912384] nsp.pin.BACnet Command continuum.command.Commission failed. BACnet error 0x0 (AsyncCommands) 2015-09-24 20:40:23.144 [1241912384] nsp.pin.BACnet Command continuum.command.Commission failed: Device_Other (0xa0003) (AsyncCommands) Environment AS BACnet MSTP Cause The AS has detected a b3 device with the same serial number in the hardware folder. Resolution Associate the device in the hardware folder with the device that you are trying to commission by dragging the device in the hardware folder and dropping it on the device under the BACnet interface that is being commissioned. Note that the device's model numbers MUST be exactly the same in order for the association to succeed.

Issue Having issues with the Personnel Manager, need to create a log file for PSS/R&D to help troubleshoot the problem. Environment Cyberstation Personnel Manager Cause Documentation Resolution Edit the file 'PersonnelManagerCtrl.dll.config' in the Continuum installation directory 'Commom' folder Change 'LogFile Enable' from False to True. Use the Personnel Manager to perform the operation causing issues so that diagnostics information can be written to the log file. Make sure to set 'LogFile Enable' back to False. File 'PersonnelManagerLog.txt will be created in the Continuum installation folder, send to PSS for analysis.     NOTE: The 'LogPerformance' option can be used when troubleshooting slowness issues.

Issue How to get data from Rayleigh Instruments RI-78-80-C kWh power meters Product Line EcoStruxure Building Operation Environment Modbus RTU Interface Automation Server Continuum X-driver Cause The Rayleigh Instruments RI-78-80-C has a single 48bit Modbus RTU word available to be read (kWh) It does not respond with an exception when an incorrect register is requested (or a single 16bit part of the 48bit word requested) Only half of each 16bit registers within the 48bit word is used Thus Register address 0, 1 and 2 can have a value 0-255 (00 00 to 00 FF) only The value are actually in 1/100 kWh Reg2 0 to 255 (255 = 255/100 kWh)Reg1 0 to 255 (255 = 255 x 256/100 kWh)Reg0 0 to 255 (255 = 255 x 256 x 256/100 kWh) So if Reg0 = 3, Reg1 =167 and Reg2 = 59Then the reading would be(3 x 256 x 256 / 100) + (167 x 256 / 100) + (59/100)= 2394.19 kWh The value is in 1/100 kWh Reg2 0 to 255 (255 = 255/100 kWh) Reg1 0 to 255 (255 = 255 x 256/100 kWh) Reg0 0 to 255 (255 = 255 x 256 x 256/100 kWh) Example So if Reg0 = 3, Reg1 =167 and Reg2 = 59 Then the reading would be(3 x 256 x 256 / 100) + (167 x 256 / 100) + (59/100) = 2394.19 kWh   Resolution To read the three registers, Modbus Register Groups must be used within SmartStruxure, this ensure a single read is done for the 3 registers comprising the 48bit value. Then a program can be used to calculate the actual meter value. This device will not appear as online in SmartStruxure as the Device Online mechanism requires a response from a 16bit register read (this device does not respond with an exception when an incorrect register is requested and has no 16bit registers to read)   Download an example of Modbus Objects and Script. The below example script could also be atapted for Continuum Plain English Program Numeric Input ModReg0, ModReg1, ModReg2 Numeric Output kWReading Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100 Note This device may not operate correctly in v2.0 and v3.0 due to a change in the method of offline detection, but this is fixed in v3.1 Numeric Output kWReading   Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100

Issue Requirement for a demonstration license for the OPC Server to get an idea about how it functions and to demonstrate to potential customers. Environment Continuum OPC Server Cause Require demonstration license for the software. Resolution There is a one hour demonstration mode that the software goes into if there is no valid license found. This should provide enough time for demonstration purposes. When starting the application without a valid license the below dialog is displayed.   You can download the Continuum Controller OPC Server from the downloads website at this link.

Issue The Enterprise Server enters a restart loop filling the hard drive with crash dump (dmp) files Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause This happens due to corrupt backup sets from AS being present. To make a quick check if this is the issue, rename the following folder replacing x.x with the version you have installed. C:\ProgramData\Schneider Electric StruxureWare\Building Operation x.x\Enterprise Server\db_backup\ASArchives If the ES starts after that, identify the faulty backup sets as described below. Resolution Browse to the AS backup folder (see above in "Cause") Detect backup sets not looking correct e.g. having a size of 0 KB Delete these backup sets   From version 1.7.0 and forward, these backup sets are automatically removed

Issue Public Signals, Inputs and Outputs in a Xenta are not accessible through Webstation Environment Webstation Xenta Cause The public signals are currently not objects but properties on a Xenta Resolution 1. Right click the Menta program under the Xenta, and click "Properties"   2. View "Public Signals", "Inputs" and "Outputs" and change if needed by clicking the three dots (...) next to the signal

Issue After upgrading a site, "Server is not compatible" is shown when accessing Web Reports. Environment Web Reports Cause This message is usually shown when the client (Workstation or Web Reports) used is not the same version as the server (AS or ES) you are accessing. However, in some cases after upgrading a site, this message can be seen even though the server you are connecting to is in fact the same version as the client. This is because the version of the client is cached in the server. As described in the upgrade guide, the Web Reports agent should be stopped during upgrade of the ES. If the agent was not stopped during the upgrade, you can get in a state where this message is shown. Resolution The resolution is to simply restart the ES.

Issue System configured with an AS, a number of IO modules and several power supplies, everything works fine BUT when viewing the IO configuration in the IO Management Tool the AS appears in the wrong slot. In the screen shot below the AS reports that it is occupyng slot #10 instead of slot #1, slot #10 is physically occupied by a power supply. No address shifted or black listed devices are reported and everything works fine. Environment Automation Server WS Cause A pin has been bent or otherwise damaged during installation of the AS The system does not report any problem because in this particular case the address that the AS assumed corresponds to a power supply, because power supplies do not report the slot they occupy. Eventhough everything is operating normally, it is recommended that the issue be resolved by removing the AS and identifying the root cause of the problem which could be in the AS itself or in the TB where the AS sists. As seen above, the problem in this case was a bent address PIN on the AS itself, the problem was resolved by making the pin straight and re-inserting the AS in its terminal base. Resolution The problem was resolved by making the pin straight and re-inserting the AS in its terminal base.

Issue After installing Continuum 2.0 SP1 problems are found with two of the System Default Listviewis. Errors This Month returns no results. Personnel_Expired Cards shows all cards not just expired cards. Environment Continuum 2.0 SP1 Cyberstation ListViews Filters Cause Misconfigured Listview qualifier or filter.  Resolution Errors This Month The filter in the listview configuration is set to Root\OneMonthToNow.  It should be set to Root\MonthToNow. Personnel_Expired Cards The listview qualifier needs to be configured as shown below.

Issue When using the cascade menu from the SmartStruxure demo database it doesn't work in Webstation using HTML5, but works in Workstation. Environment TGML Webstation HTML5 Cause There is an issue in the script controlling the menu Resolution Fix the menu script as follows 1. Edit the graphic containing the menu 2. Locate the script in the menu component 3. Edit the script 4. Locate line 171 (approximately) 5. Comment line 171 and 176 (approximately) as shown below 6. Save the graphic and open it in Webstation       Note - This is only extra information and not needed Another fix that will also work, is to correct the script as shown below, but the easiest and safest is to apply the change above

Issue Failed to establish connection with server. (HTTPS) 1.5 Server version not compatible with client (HTTP) 1.5 Failed to establish connection with server. (HTTPS) 1.6 Failed to access the server, a network error occurred. (HTTP) 1.6 Environment StruxureWare Building Operation 1.5 and newer Cause Attempting to log into WorkStation for Project and you either do not have the Project Configuration Server installed or the Project Configuration Server is not running. Resolution Reboot the machine. Check that the Project Configuration server service is running.  Note: One other possibility is that you have a different instance of Projects Configuration server already running from a concurrent installation. (Example: You are trying to log into Projects 1.8.1 but you already have Projects server 1.7.1 running). This will cause a Failed to establish a connection with the server error.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue When opening an XBuilder project with Menta objects referenced to Menta Library objects, the references are lost and all Menta objects are showned as disconnected from the library. Environment TAC XBuilder Cause For some reason, the library definition in the project has become corrupted. Resolution 1: Browse to the XBuilder project file (*.xbp*) 2: Edit the file with notepad or similar 3: Search the file for all instances of "MENTALIBOBJ" 4: If the node doesn't have anything in "GUID=" that's the problem 5: For all instances that are wrong, copy the "MentaObjLibId" value to "GUID" 6: Save the file, and reopen the XBuilder project

Issue After a specific date, trend log values are no longer transferred to the report server.  In the table tbEventLogs, the column NumberOfRecords continously shows over 50000 Environment Web Reports Cause For a currently unknown reason, at some point a mismatch between index sequence numbers and time stamps has occured, and therefore the same log values are attempted transferred over and over again. Resolution The reporting agent needs to be set up to read more records to get over trouble 1: Open the file "SE.WebReports.StruxureWareReportingAgent.exe.config" located in the reporting agent installation directory. Use notepad or similar. 2: Edit the line containing "numLogTimeRecordToRead"  changing the value 5000 to 20000 3: Restart the agent 4: Wait until the column NumberOfRecords in the table tbEventLogs shows a number lower than 20000 5: Change the value back from 20000 to 5000 in the config file 6: Restart the agent

Issue After having discovered a b3 device attempting to download results in a failure. Error details show device as being offline. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server with b3 device on BACnet MSTP network Cause This issue can be caused by a missing serial number for the device. Resolution Check to see that the serial number of the device is set. This can be viewed by right-clicking the device and selecting Properties and then going to the Advanced tab. By default, the serial number is part of the Object ID and the BACnet name. You can extract the numeric portion then paste it into the Serial number field and then try to download again. The serial number can also be found on the tag on the device itself.

Issue Sending BACnet Alarms from SmartStruxure Servers to Continuum CyberStation Environment BACnet Alarms Continuum CyberStation Cause What are the steps required to send  BACnet Alarms from SmartStruxure Servers to Continuum CyberStation Resolution 1. Manually create the CyberStation in  /SBOServer/BACnet Interface/IP Network (upload if required)   2. Create an Alarm/ BACnet Notification within the BACnet Interface Application (make one of the recipients the CyberStation)   3. Point any alarms that are required to be sent to the CyberStation to this Notification   4. In the Continuum CyberStation "Find New BACnet Devices", then send the SBOServer to the database.

Issue During reloading of controller when physical points are reloaded a Object Type Mismatch error occurs.   Environment b3 Reload Cause Controller database issue. Resolution In this case the problem was resolved by... Deleting the bacnet instance of the controller. Deleting the Infinity instance of the controller in offline mode. Relearning the controller. Rebuilding the controller configuration manually. Finding the bacnet device and sending to database.