Building Automation Knowledge Base

Issue Getting error “Baudrate on MSTP side not found Proceed anyway?” when trying to connect to MSTP with RoamIO Product Line Andover Continuum, EcoStruxure Building Operation Environment MSTP BACnet Cause Before the RoamIO can start communicating on the MSTP bus it must first determine the baud rate of the network, it does this by listening to the traffic on the network until is able to determine the baud. If there is no traffic on the network the RoamIO will not be able to detect the baud. Possible causes: If the RoamIO is directly connected to a device that does not have a valid mac id (such as a brand new b3 from the factory which has a slave mac id). The cable used to connect the RoamIO to the MSTP network is the wrong one. Resolution Possible solutions: Make sure at least ONE of the devices on the MSTP has a valid MAC ID. Make sure the cable used to connect the RoamIO to the MSTP network is correct. Note that even though the cable that ships with the RoamIO looks the same as the cable used on a telephone handset, it has a different pinout. The RoamIO cable is a straight thru cable while the telephone cable is NOT. Here is what the RoamIO cable pinout looks like:

Issue Does the Valve & Actuator Selection Tool work on Windows 8? Environment Valve, Actuators Cause Current desktop, laptop, and tablets are installed with Windows 8 Resolution Until a newer version is released, the following work-around will allow the Tool to operate in a Windows 8 environment: To install, the program will need to detect .Net 2.0.  To do that, ensure some .Net features are on.  Internet access is required.   1.  Go to Control Panel - Programs - Programs and Features and in the upper left will be a link to "Turn Windows Features on or off"  -  click that. 2.  From the Windows Features Screen, make sure there are check boxes next to .Net Framework 3.5 and the two boxes below it as shown here: 3.  Restart Windows and then install the Valve & Actuator Selection Tool 4.  Turn off User Access Controls in Windows.  Go to User Accounts and Family Safety (Control Panel) - User Accounts  - click the link to "Change User Account Control Settings".  In the dialog that follows - move the slider to the bottom (Never Notify) 5.  Right-click on the Valve & Selection Tool icon on your desktop (from the installation in step 3) and choose "properties". 6.  On the Compatibility Tab - check the box to run the program in Windows 7 compatibility mode and the box to run the program as administrator. 7.  Run the Valve & Selection Tool program.

Issue Does SmartStruxure Lite support GPRS? Environment SmartStruxure LIte Cause End customer request Resolution GPRS has not been tested.  3G is recommended over GPRS. The 3G cradlepoint solution was tested and is currently implemented on a project. However, it was not tested with all phone providers and is not supported.

Issue How can the Continuum version and features that are activated be viewed on a Keyless license? Product Line Andover Continuum Environment HASP Keyless License Hasp Key Utility Cause It is not known what version and features are enabled on the keyless license. Resolution From the Program Files\Continuum folder, launch the HaspKeyUtility application. Select the button labled Show Key Information. The license information will be displayed.

Issue Getting error message: “Login Failed - Could not connect to fox server. Check that fox and web SSL settings match or try connecting using https.” when trying to connect to G3 station via a web browser. Product Line TAC IA Series Environment In Niagara G3, Version 3.7.106 Cause Security setting for the Web browser and Fox Service do not match, or the FOX or FOXS port is being blocked. In Niagara G3, Version 3.7 and later, users can set up SSL for both HTTP and FOX connections. The intention is that, when using the applet, SSL settings for HTTP and FOX must match (i.e. HTTPS/FOX or HTTP/FOXS are not allowed). In Niagara G3 3.7 update1 and earlier, users can connect to the applet using the invalid HTTPS/FOX combination. In addition, when loading the applet while using HTTP/FOXS, users are redirected back to the login screen with no error message. In NiagaraAX 3.7 update2 and later, users attempting to use the applet with an invalid HTTPS/FOX or HTTP/FOXS connection will be redirected to the login screen. An error message will appear indicating what went wrong. The Web and Fox settings do not match. They must be set to either HTTP/FOX or HTTPS/FOXS. We’ve found that there is a condition where the error message still displays even though both Fox Service and HTTP match. Reason being is during login to a station via web browser, a check is performed to determine if the Fox Service match the HTTP setting be used. If accessing via HTTP, then port 1911 (FOX) is checked. If accessing via HTTPS, then port 4911 (FOXS) is checked. We found that the corresponding, FOX or FOXS, port were not opened.  Resolution Open the needed FOX or FOXs port: Depending on if HTTP or HTTPS is used, the correct port must be opened for the corresponding FOX or FOXS connection. Port 1911 needs to be open if using HTTP/FOX connections, and if using HTTPS/FOXS, port 4911 needs to be open. Port need to be open to bidirectional TCP traffic.

Issue MicroNet Heat Pump / Fan Coil Controller Diagnostic Table Environment MicroNet 2000 MN-HPFC Cause Quick reference table with corrective action Resolution This table is an excerpt from the MicroNet Heat Pump / Fan Coil Controller Reference Manual (F-26174):

Issue Getting authentication failure when trying to set to password for "SystemReportsService" through "Building Operation WebReports Administrator" Environment Web Reports 1.6.0 RC and above Cause The Reports Agent can't check the password with the ES. This is dues to one of the three causes below: [1] The Enterprise Server path is not correct [2] The HTTP port entered for the reports agent is not correct [3] The ES is not started [4] The password entered is not correct [5] The reports agent is not started [6] The "Local System" account does not have high enough privileges to communicate out of the server Resolution [1] Enter the right ES server path e.g. using "SBO Reports Agent Config" [2] Enter the same port in HTTP in the ES Software Adminsitrator and the reports agent e.g. using "SBO Reports Agent Config" [3] Start the ES [4] Enter the correct password (you can change the defined password for the "SystemReportsService" through Workstation) Be sure to use the SystemReportsService account in the local domain of the ES [5] Start the reports agent [6] Change the report agent service to run under a local administrator account

Issue There is no full end to end description on how to test SNMP alarms in SmartStruxure 1.6.1 and later Product Line EcoStruxure Building Operation Environment SNMP Alarms Cause Only a guide on how to create the SNMP alarms is available, but there is no guide available on how to test them. For general information regarding SNMP traps, refer to the following Web Help links: Versions 1.6 and 1.7 SNMP Notification Properties Create SNMP Notification Wizard – SNMP Notification Page SNMP Notification View Version 1.8 and later SNMP Notification Distribution Method Create Notification Wizard - Configure SNMP Page Resolution Download and install "MIB Browser" from iReasoning Download the mib file for SmartStruxure Load the SmartStruxure mib file into the MIB Browser through "File"-->"Load MIBs", and select the SmartStruxure mib file Create a simple alarm in SmartStruxure and make it trigger on a digital point Create a SNMP notification with the following settings. To get to the conditions/filter, open (double click on it or hit enter) the SNMP notification. Only showing the properties of it will not show the filter settings. "Address" is the address of the SNMP manager that receives the SNMP notification, in this test "localhost" since the SNMP manager is installed locally. "User name" is the user name of the user on the SNMP manager that receives the notification. In filter settings, select normal and alarm state, and add "Source server = *" as a condition In the MIB browser, select "Tools"-->"Trap Receiver" Trigger the alarm in SmartStruxure An alarm will now be seen in the MIB browsers trap receiver window

Issue When a XIF file is imported in XBuilder, one or more SNVT's show a strange icon rather than the input or output symbol and even though the SNVT is supported. Environment XBuilder XIF SNVT Cause TAC XBuilder doesn't support multi line self documentation string for SNVT's Resolution [1] Edit the XIF file with a clear text editor such as notepad, notepad++ or jEdit [2] Locate the SNVT name(s) that has the issue (e.g. "VAR nviMode") [3] Delete all lines in the self documentation except from the first (Don't just place all the text on one line, as there is a max for characters on each line)       [4] Import the XIF file again

Issue On large screens, the alarm texts in the alarm list can be too small to easily read. Product Line TAC Vista Environment Webstation Cause Depending on the resolution, the size of texts will seem larger or smaller. Also, though the text is actually the same as the size used in Workstation, it seems that Workstation represents the text in a clearer way. Resolution All styling of Webstation is done with style sheets (CSS files) and can be changed at your own risk. PSS does not support changing these files. Browse to the styles folder (C:\inetpub\wwwroot\TACVistaWeb519\Style\Default) where "519" in this case is the version of Vista installed, and "Default" is the style selected in Webstation Settings. Make a copy of the file "AlarmListPage.css" and store it in a safe location. Edit the file "AlarmListPage.css" with e.g. notepad or another clear text editor (don't use MS Word or similar) Here are two different style options. You can make your own. To change the font size for everything in the alarm list, go to row 16 and change "x-small" to "small" To only change alarm text rows but leave the title size, go to line 54, and add an extra line here "font-size small;" To reduce the space between the actual texts in the alarm list and the cell borders, change line 51 to 0px and line 52 to 1px Save the file, and reload the page. You might need to manually chose to reload the web page, for the change to actually go through Examples Original All texts set to "small" Only alarm text rows set to small, and spacing lowered

Issue After performing an Export special of an object in SmartStruxure and then importing it into a database, the output bindings of the object are no longer there. Environment Export and Import Workstation Automation Server Enterprise Server Cause Performing an export special and then importing that xml file into another database or the same database after the object has been deleted will no longer have the output bindings of that object. Resolution This behavior functions as designed. See Section 20.31 of the StruxureWare Building Operation: Technical Reference Guide. The documentation states that: "Objects or properties with bindings where the bound objects are in separate import files. To preserve bindings during an import, import the references objects to the targeted server prior to importing the actual objects or programs that refer to these objects. For example, import any referenced I/O points before importing the programs that read and write the I/O points. No matter what order of import is used, the import process will restore the bindings if they are valid at the time of import."

Issue When trying to access Webstation, even on the local PC, using HTTP, the web page is not displayed. You get one of the following messages Internet Explorer 8 Internet Explorer 11 Chrome FireFox Environment Webstation Cause HTTP can be disabled so only HTTPS will work Resolution Make sure to untick the checkbox in security settings for the ES or AS in question SmartStruxure 1.5 SmartStruxure 1.6

Issue When is the Default Output Value applied to an IO Output? Environment AS IO Modules Cause When the AS is disconnected it does not appear to go straight to the Default value. Resolution When an IO Module becomes disconnected from its AS or the AS is unplugged, after 255 Seconds (4.25 Minutes) the IO Outputs will change from the last controlled value to the Default Output Value. When the AS is reconnected (and starts up) the outputs will revert to normal control. "Default Output Value" is an attribute of the output point and is found in the: "Properties, Configuration Settings", this is where you can define its value.

Issue Site using 12VDC to power ACX5740s, they need to attach IO expansion modules to the ACX but the XP modules specify they require 24VDC. Environment ACX5740 ACX5720 XP modules Cause Documentation Resolution The ACX57xx hardware has been designed to maintain 24VDC on the expansion port over the full 12-28VDC input range of  the ACX, this is accomplished via a boost/buck converter circuit in the hardware.

Issue When trying to select meters in Building Operation QT Administrator a 'User is not authorised to access' message appears and a log list cannot be retrieved. Environment StruxureWare Building Operation Building Operation QT Administrator Cause This is most likely caused by an incorrect trend log configuration.  Either: - One or more extended trend logs are not configured with a trend log. or - One or more trend logs are not monitoring a point. Resolution Correct the configuration and retry.

Issue After completing the installation for 2.0 WebClient the first attempt to logon results in HTTP Error 500.21 Internal Server Error logging into WebClient. Trying to register .NET 2 using aspnet_regiis.exe produces  ASP.NET setup custom has stopped working. Product Line Andover Continuum Environment WebClient Cause .NET 4 not registered with IIS Resolution Register .NET 4 with IIS from Command Prompt (NOTE: Run command prompt as administrator)

Issue If a binding variable is commended out in the program when the line is put back the binding is gone. Consider the following program... TheOUT3 binding variable is commented out... If the comment is removed and the line restored, the corresponding binding is NOT restored. Environment Workstation Script Cause Documentation Resolution This is functioning as designed, if the binding variable is removed in the program code, the associated binding is removed to avoid leaving an orphan binding. When the comment is removed and the binding variable is put back, you will need to re-bind it as SBO does not keep track of deleted bindings and can't automatically restore it.

Issue Necessary settings must be made to enable the SBO Exception Shedule Environment Exceptions in an SBO Schedule Cause Incorect settings on the Exeption Schedule Resolution   Adding a "Holiday Calendar" reference as an Exception to a schedule, an initial value of zero and "no end time" must be checked by editing the green area shown in the example below.

Issue When sending BACnet devices to database the operation does not return an error but NO objects (or only some objects) are created in the DB. Inspection of ACCTrace shows the following... In the case at hand the device had 28 objects which the system identified correctly as seen below, but trying to add each object to the database resulted in error inserting the object in the dictionary. Error inserting a row into the object dictionary. [Microsoft][ODBC SQL Server Driver]Maximum stored procedure, function, trigger or view nesting level exceeded (limit 32) Product Line Andover Continuum Environment CyberStation Cause The ContinuumDB's recursive triggers property has somehow been changed to ON (1) from its default of OFF (0) The following query can be used to determine what the value of the property is using SQL Management Studio select DATABASEPROPERTYEX ('ContinuumDB', 'IsRecursiveTriggersEnabled) Resolution Close all Continuum workstations Reset recursive triggers to its default of OFF with the following query using SQL Management Studio ALTER DATABASE ContinuumDB SET RECURSIVE_TRIGGERS OFF

Issue How to enable and use the HTML5 Viewer instead of the Java Viewer in SmartStruxure WebStation Product Line EcoStruxure Building Operation Environment WebStation Cause Starting with SmartStruxure WebStation 1.6.0 there are HTML5 viewers available for both graphics and trends. However, the Java viewer is the default so the HTML5 viewer must be enabled. Resolution Note: As of WebStation version 1.6.0, the HTML5 viewers are still in beta and still have some compatibility issues. To use the HTML5 viewers take the following steps: Log into WebStation On the upper right-hand side click on Settings Check the Use HTML5 viewers option