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Label: "tac vista"

View in: "Building Automation Knowledge Base" | Community

2045 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Continuum / Vista / I/NET / StruxureWare etc will not connect to any of the controllers on the LAN when using a Windows 7 and above PC. Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment I/NET 2.4x Continuum Vista StruxureWare Windows 7 8 8.1 10 Cause This is due to Microsoft improving their security in Windows 7 and above that will now block many types of connections across a network. Resolution To enable communications across the network; Disable all firewalls and any Anti-Virus software on the PC. (SE laptops, right click on McAfee shield, Quick settings and un-tick everything, this will temporarily disable the AV and firewall) Disable User Administrator Control (UAC) (As per Disabling administrator rights messages in Windows 7 OS and above) Re-install I/NET Seven / Continuum / Vista etc

Issue Vista licensing dongle has been lost or stolen from the site. Vista will not run without a valid license. Product Line TAC Vista Environment Vista Licensing Dongle Cause The user dongle has been lost, stolen, or is missing. Resolution You must contact Order Entry for a replacement dongle PN=000857510. Order Entry, Phone: 888-444-1311, E-mail: ccc.service@buildings.schneider-electric.com. See Vista Dongle Guide to get the old Dongle number. Call or email PSS when you receive the new Dongle with both Dongle numbers. PSS will then rehost the license to the new Dongle number. Note: Order Entry/Product Support will be able to assist in verifying which licenses were previously purchased for the site if you do not know.

Issue Unable to get a Dual FT Channel L-IP-33ECTBB to communicate after installing in LonMaker. Product Line TAC Vista Environment LonMaker Loytec L-IP Cause Using a "generic" router stencil in the LonMaker drawing as you would when installing a single FT channel L-IP will not work with the Dual FT Channel device. This is because of a virtual 1250 backbone internal to the Dual channel L-IP that the two FT channels hang on. Resolution To properly install a L-IP-33ECTB, use the stencil provided by Loytec. This can be downloaded via the following link: Loytec website Search for "shapes" and download the "LOYTEC Shapes Version 5.0.0" file. Also see How to Configure Lonworks Network Interfaces to Communicate on the IP to a Loytec L-IP Router using the Echelon driver.

Issue The LNS credits and the NL220 credits quantities do not match Product Line TAC Vista Environment NL-220 Cause Some LNS credits have been consumed while another NL220 dongle was used on the system. When you commission a device, both a NL credit and a LNS credit are consumed. When using another dongle on a given computer, (likely in “move” mode) it will consume a NL credits from it and a LNS credit from the computer. This can bee seen from the NL220 information bar. Resolution If the LNS credits are inferior, this means you are running in deficit. To fix this, you should order additional LNS credits to level up their quantity. When we deliver you credits, we send at the same time NL and LNS. This is why the dongle has to be confirmed on the computer when ordering credits and also why we highly recommend to commission devices only when the dongle is confirmed. Ordering more LNS credits is a link on how to order LNS credits.

Issue How Many Remote Workstations can be connected to TAC Vista Server using a DEMO LICENSE Product Line TAC Vista Environment TAC Vista 5.x.x Demo License Cause Need to know how many remote users can access a single TAC Vista server using a Demo License. Resolution There is no limitation number announced by the Schneider. Practically, if too many Remote Workstations connects to the TAC Vista Server, It will slow down the speed of the Server and for sure will get some un-expected errors will occur. And if the TAC Vista Server have many graphics and too many Remote Workstations trying to access the same graphics page all at a time, it should affect the performance. But it will not be a problem with 15-to-20 remote connections when the Server PC have a very good configuration. Note: If the Server PC having a high configuration and using the Windows XP the speed differ with the PC using Windows server 2003 or 2008 or Higher. Use "Demo TS_OK_" demo license, if the Vista Server accessing with Windows Remote Desktop Connection. Remote Workstations need to use individual "Demo TS_OK_" demo license file in each machine. Remember that when using the "Demo License" files, Vista does not work on "License Server". Related Articles: How many Remote Workstations can connect to a single TAC Vista Server? Monthly temporary (demo/evaluation) license files for Vista 5 'Unable to request license' message when using Demo license with Remote Workstation Windows Remote Desktop (RDP) is not supported by the TAC Vista Licensing system Remote Desktop Connection issues When Starting Vista Server

Issue Unable to view rooms with Screenmate. After logging in and typing a room number, Screenmate takes a long time searching for the room and eventually times out. Product Line TAC Vista Environment TAC Vista 5.1.X Screenmate 5.1.X Cause This may be caused by slow network communication if Vista is running on a number of networks on a node. Vista will check all nodes for the given Screenmate ID and this can take a long time if there are a lot of objects and/or nodes. Resolution To resolve this issue it is possible to activate a caching function that collects the names of all the available Screenmate objects on all the nodes and stores them in a cache file. This means that the next time a user tries to view a room Screenmate will check in the cached file instead of asking all nodes for their Screenmate objects. To activate this function do the following: Locate the web.config file for TAC Vista web By default this is in c:\inetpub\wwwroot\TACVistaWeb51X\ Open the file (with notepad) and locate the key TAC.WebStation.ScreenMate.CacheEnabled Change the value of this key to "True" and save the changes to the file. Create the cache file Open a web browser and type in Localhost/ScreenMate Try to browse to a room once logged into Screenmate. This will create the cache file. Check under C:\Windows\Temp and see that a file named ScreenMateCache.dat has been created. If the file isn't created: Temporarily delete the other Vista nodes in Vista workstation so that only the master is left. Rerun the steps above - this will create a file containing the local screenmate objects and speed the process up. Add the other TAC Vista nodes again and repeat the steps above shown under "Create the Cache File". The next time the process should be much quicker, once this file is created. If problems persist check the authority settings described in The ScreenMateCache.dat file is not created on a Windows 2008 server.

Issue Creating a backup file to download into the controller so it can be extracted at a later date if needed. Extracting and restoring a backup file from a Xenta Server. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment XBuilder 5.x.x Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause If the XBuilder project is not set up to send project backup file to target device, you will not be able to extract a backup in the future. On site technicians will be unable to service the XBuilder project if they do not have the original project stored on their PC. Resolution To create a backup to store in the Xenta Server When creating an XBuilder project, check the box titled “Send Project backup file to target device”. If space requirements are an issue, then this option may cause storage overruns. See The size of the generated project is xxxx KB, which exceeds the maximum size of 8192 KB. For an existing XBuilder project, on the menu bar go to Project > Settings… to access this feature. To extract a backed up project from a Xenta Server Connect to the Xenta Server on the 10Base-T port Verify ethernet communications (ping) Open XBuilder Go to Project > Get from Target...

Issue What if you need to send unique SNVTs to more than 13 controllers or groups from a Xenta base unit? Product Line TAC Vista Environment LNS System LON Devices LonMaker/NL220 Cause All devices with Neuron chips in them use an address table. This table holds the neuron addresses or group addresses of each device or group that receives a SNVT from it. That table only holds 15 entries and 2 of them are used in the base units for the TAC group and the Xenta group leaving only 13. Resolution If the signals are sent to a group that only occupies one entry in the address table of the sender and one in each receiver. If the binding is unacknowledged, one entry is taken in the sender for each node or group but not in the receivers. So what if you need a unique occupancy signal for 50 controllers? Or a unique temperature setpoint for them? A group binding will not do because that is one single value to the entire group. The Loytec L-Proxy communicates on Lon networks and is commissioned like other Lonworks devices but uses a proprietary chip set instead of a neuron. This allows its address table to contain 384 entries. It can also have up to 5 ports which can all be commissioned in the same network. So if you send all of your SNVTs from the base units to the L-Proxy (up to 125 of them from a 401), you can let the L-Proxy distribute them to the rest of the devices. Another benefit of that chipset is that the throughput is much greater than the neuron so it can handle such a load. Related Articles: Bind to more than 13 unique LON devices without running out of address table entries No more address table slots for a device involved in the attempted connection. (Subsystem: NS Connections, #15)

Issue Several Xenta 102-AX controllers need to have the CO 2 sensor shared among them in a LNS environment. Product Line TAC Vista Environment CO 2 (Carbon Dioxide) Xenta 102-AX nviCO2 nvoCO2sensor Cause Properly binding a CO 2 sensor output to multiple Xenta 102-AX VAVs. Resolution From the Xenta 102-AX VAV that is connected to the CO 2 sensor, create a binding from the UnivIn3Sense function block/nvoCO2sensor, to VAV_Controller function block/nviCO2 in the receiving Xenta 102-AX VAVs. It will also be necessary to set the send heart beats by following Values sent from a 102-AX via SNVT bindings are not making it to the receiving controller.

Issue When integrating a Integral DVR system Vista crashes Video does not work in Vista CCTV video loss in Vista Product Line Pelco, TAC Vista Environment Vista 5.1.3 Vista Integral DVR SDK v6.6.1.57 Integral DVR SDK v7.0.8 Cause Vista uses the same SDK as Controlpoint uses for an Integral DVR system, this mainly means that Vista SDK needs to be at the same versions as Controlpoint's SDK. A good example of this would be that Vista 5.1.3 use SDK v6.6.1.57 and Integral Digital sentry 7 use a newer version of SDK that is not compatible with SDK v6.6.1.57, a integration of this system then causes Vista to crash. An integration with Vista 5.1.3 would need Integral Digital Sentry 4.1/4.2. Please reference Vista Video Compatibility for more information. Vista 5.1.5 has SDK 7.0.8.0 and it appears that HD support was not included prior to SDK7.0.24.0 Resolution Make sure you have the correct version of Integral Digital version versus Vista version. 5.1.5 5.1.4 5.1.3 5.1.2 5.1.1 5.1.0 5.0.3 5.0.2 5.0.1 5.0.0 Integral Digital Sentry 4.1/4.2 X X X X X X Integral Digital Sentry 7 X X

Issue Unable to view a report in webstation. When trying to open the report object in webstation the message "This report is dynamic and cannot be opened from webstation". Environment TAC Vista 5.1.X TAC Vista Webstation 5.1.X Cause As the message implies, reports are dynamic objects that cannot be viewed in webstation. Workstation is considered an engineering environment where objects are created and manipulated, whereas Webstation is primarily a viewing interface. Resolution For an alternative way of viewing the reports after carrying out the steps below, refer to this document on the Community: DOC-7604 Follow the steps below to be able to view a report in webstation: 1. Create a report - in this example named "Report1". 2. Create a time Event object and set the appropriate interval eg. daily, weekly, monthly etc. 3. Create a Report Periodical in Vista. Link to your "Report1". 4. Link the Report periodical to your time event object (created in step 2). 5. Lastly, create a hyperlink to the location where you have saved the copy of the report.

Issue When importing an old database into a new version of Vista, right click on a Xenta Server and select "Edit" to open the Xbuilder project. (Change the version information in the property of Xenta Server. Refer to "Edit" is not available in the right-click menu for a Xenta Server in Vista Workstation.) The old XBuilder project will automatically be upgraded to match the new version of XBuilder. However, the content of the project sometimes will be incorrect after this conversion. Product Line TAC Vista Environment Vista Workstation XBuilder Cause The XBuilder version of old the database does not match the one of the new database. Resolution Install the old version of XBuilder. One PC can install several different versions of XBuilder. The standalone XBuilder installation file can be found on the Schneider Electric Exchange Extranet under "Engineering Tools" Keep the Vista Server and Workstation etc. at the newer version.

Issue When you select the option to view the properties of a Object nothing appears. Environment Vista 5.1.7 Cause A Remote Desktop session is connected at the same time as a local user. Resolution To allow the properties option to be displayed, log the Remote Desktop user off. The preferred option is to set the Remote desktop session to a single user session. Remote Desktop Protocol (RDP) / Remote Desktop Connection (RDC) and I/NET has more information on how to configure a single user setup.

Issue The space temperature (nvoSpaceTemp) is displaying an invalid or default value (either 621.81 degrees Fahrenheit or 327.67 degrees Celsius). In newer versions of Vista the value will display "Invalid Value". Product Line TAC Vista Environment Vista Workstation Xenta 104-A STR-150 LonMaker NL220 Cause The option to use the STR-150 wall module with display has not been selected. Resolution If using a Xenta controller with software older than version 1.2 see STR-150 Not Compatible With Software Version 1.1 Xenta 100 Series Controllers. Otherwise, there are two ways to correct the problem: Using the Xenta 104-A Plug-In Open the 104-A plug-in. Select the General tab. Verify that the "Enable wall module with display" box has been checked. Click Apply or OK. Using Vista Workstation In the tree menu find and open the Xenta 104-A. Open the "8030" object. Locate and double-click nciAppOptions. Verify that Bit 14 has been checked and click OK.

Issue How to launch the Vista System Plug-In in Visio 2010. In earlier versions, it was located under the toolbar menu LonMaker > System Plug-Ins, but that menu item no longer exists. Product Line TAC Vista Environment LonMaker Turbo 3.2 Visio 2010 Add-Ins Cause Usual drop-down tool bar menu items do not exist in Visio 2010 as they did in earlier versions. Resolution System Plug-Ins can be found under the Add-Ins tab Add-Ins LonMaker Network Plugins. If the Add-Ins are missing, please see Visio will open but LonMaker menu is missing from the toolbar, the features are unavailable, or Error: "unable to launch visio with file lonworks.vst".

Issue TAC Vista will not dial out to an Xenta 901 network as expected e.g. when opening a graphic or selecting a remote controller in the folder view. Product Line TAC Vista Environment TAC Vista 4 TAC Vista 5 Cause The COM port and /or the Xenta 901 network are not correctly configured. Resolution Check that Vista is in Operating mode. See Opening a graphic will not cause TAC Vista to dial out to a Xenta 901 Network for details. Check that the COM port your modem is connected to is correctly configured in Vista. The port object in Vista will be of the type 'Communication Port - Modem'. Hopefully, it will have a meaningful name relating to the connected modem. In the properties for the port check that the Device Address refers to the correct physical COM port. The Device Address is of the form "server_name-COM_xx", where COM_01 will be the first port defined in Vista. If you have multiple COM ports or a USB/RS232 converter, this may not be the address you want. You can manually change this to the required port: for example COM_03. You can see which physical ports are available in Device Manager. In the properties for the port check that Traffic direction is set for outgoing traffic. Normally you will set this to "Incoming and outgoing traffic", but you might want "Only outgoing traffic" if you don't want to receive alarms or trend logs via this modem. Check that the port has been assigned to the Xenta 901 Network. In the properties for the Xenta 901 Network - Modem select the "Ports" tab. This displays a table listing all the communication ports this network will use. If the table is empty Vista will attempt to dial out on all ports not set as "Only incoming traffic". If you have multiple ports this is probably not what you want, so use the Add and Delete buttons to select only the ports that you want this network to use. In the properties for the Xenta 901 Network - Modem select the "Outgoing Traffic" tab. Check that the phone number shown is correct for the remote site. If Vista is dialing out through a PABX, prefix the phone number with "9,". The comma after the nine tells the modem to wait 1-5 seconds (adjustable via your modems command set) so that a dialing tone can be obtained from the PABX. If you are using the recommended US Robotics modem, the many default parameters for the comm port and the Xenta 901 Network - Modem should let Vista dial out without further modification.

Issue Cannot connect network variable point from a third party LON device to a graphic within an XBuilder project. XBuilder will not allow the drag and drop of LON network variable between the network pain and the system pain when you attempt to create connections. Product Line EcoStruxure Building Operation, TAC Vista Environment XBuilder Vista Lon Device .xif Cause XBuilder is very particular about the format of an .xif file and it will not allow certain characters in the function block name. Vista and LonMaker have far less limitations and these programs are able to parse these characters without causing problems. This explains why your values may show up in the LNS management tool and Vista Workstation. However, once you import the network into XBuilder you are unable to connect the SNVTs to your graphic. Resolution Replace the incorrect characters in the function block line of the .xif and reload the new .xif into your LonWorks Network. Please see LON device can communicate in Vista, but fails in a Xenta Server / XBuilder for more information about incorrect characters in an xif file. INCORRECT FUNCTION BLOCK EXAMPLE: File: MP580.XIF generated by NODEUTIL Revision 1.46, XIF Version 4.0 Copyright (c) 1997 by Echelon Corporation All Rights Reserved. Run on Fri Oct 31 16:30:28 2003 80:00:2A:52:00:03:04:03 2 15 1 618 0 8 8 4 4 11 11 0 0 0 0 3 0 16 0 0 1 65536 618 0 0 0 0 0 0 0 0 0 0 0 0 10000000 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 5 8 5 12 14 15 * "&3.4@0,20000-MP580,8500-SCC,8610-DAC The problem is the three dashes between the object numbers and the object names in the self doc string. This is "allowed" in Vista and LonMaker in some sense. For example, Vista "replaces this "-" to a "/" but then XBuilder can't handle this situation properly. CORRECTED EXAMPLE: File: MP580.XIF generated by NODEUTIL Revision 1.46, XIF Version 4.0 Copyright (c) 1997 by Echelon Corporation All Rights Reserved. Run on Fri Oct 31 16:30:28 2003 80:00:2A:52:00:03:04:03 2 15 1 618 0 8 8 4 4 11 11 0 0 0 0 3 0 16 0 0 1 65536 618 0 0 0 0 0 0 0 0 0 0 0 0 10000000 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 5 8 5 12 14 15 * "&3.4@0,20000MP580,8500SCC,8610DAC;Tracer MP580 The dashes 3 x (-)s have been removed from the function block name

Issue Get "No License available" error message when logging in to Vista webstation. The following errors have occurred. Please correct these errors and / or contact the system administrator. Product Line TAC Vista Environment Windows 2008 server 64-bit Vista 5.1.5 Vista 5.1.9 Evaluation License downloaded from extranet Cause Incorrectly formatted license setup Resolution Check the License Setup. Open License Setup and check the format used. The picture below shows that the license server is on the local PC (using the computer name), but this will not work. Instead, type the file path to the evaluation license (see below). Note: From Vista 5.1.8 and later the path should instead be C:\Program Files (x86)\Schneider Electric\License Server\taclic\licenses If this hasn't resolved the issue try the steps outlined in TAC Vista Webstation licenses are not released after closing the Webstation browser

Issue When opening a TGML graphic page you get an error and Vista Shuts Down. Product Line TAC Vista Environment Windows 7 Vista 5.1.X Cause The monitor is using the DIVI Digital Video Input. Resolution If Vista Crashes when you attempt to open a TGML graphic then change to the analog VGA output on your video card. Here is A DVI lead Here is a VGA lead Hardware acceleration on you video card can also cause a similar issue. Please see Vista Workstation is crashing/shutting down when graphics begin to load for more information on hardware acceleration issues.

Issue Upgrading the operating system (OS) to Windows 7 on an old PC. Product Line Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Older PC's Windows 7 Cause Some older PC's are not suitable for upgrading to Windows 7. Resolution When considering upgrading to Windows 7 with an older PC, it must be first checked for suitability. Run the Windows 7 Upgrade Advisor before upgrading. To review the Schneider Electric Software and Firmware compatibility matrix please see Software and Firmware compatibility matrix for older versions of the traditional product lines.

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