Issue In G3, how to NOT have the AUTO function invoke in a Boolean Writable when the station is restarted?  Environment I/A Series (Niagara) G3 ENCs (all revisions). Cause Default setting of Fallback is check for NULL Resolution In the property sheet of the Boolean Writable object, at Fallback uncheck NULL.

Issue Attempts to make changes to LonMaker drawing results in error message that write access is not available. Environment LonMaker 3.1 Cause When the drawing is opened write access was not granted. By default write access is enabled, but it can be turned off when multiple users are accessing the same drawing file. Resolution When opening the network ensure that the "Show all network options dialogs" checkbox is checked. When you reach the Username prompt screen ensure that the "Write Access" field is checked and then complete opening the drawing.

Issue UNC station in WorkPlace Pro is losing connection from the Enterprise Server periodically. During connection loss, it will not be possible to open the UNC station in WorkPlace Pro or the UNC in Admin Tool. The UNC's IP address continues to be reachable when using the ping command from the Enterprise Server computer. The following error is seen in the UNC station's ErrorLogService. java.io.IOException: Closedat tridium.datax.net.DxExchange.sendRequest (bytecode 13 at tridium.datax.net.DxExchange.sendAsync (bytecode 4) at tridium.foundation.prism.SubscriptionModule$DispatcherDaemon.run (bytecode 105) Environment I/A Series R2 UNC-520 Cause There is another device on the network with the same IP address as the UNC. Resolution Check and note all IP addresses within the system and rectify IP address conflict.

Issue Since the TA224 controllers are obsolete, a replacement is requested Environment TA224V 2241030000 TA224VL 2241040000 Cause No current products are listed as replacements for the obsolete TA224 controllers. Resolution No direct replacements are available- Free programmable Xenta controllers would probably be the only way to replace these old style controllers

Issue Using AVI files with Link Areas in I/NET Seven Environment I/NET Site Cause How does one use AVI files with Link Areas in I/NET Seven Resolution AVI files are not officially supported in I/NET Seven but the following functionality does exist. Link Areas act a bit differently when layered on top of an AVI file in an I/NET Seven graphic page. Normally link areas are always visible on top any other graphic page object if the link area is clickable for page navigation, but when used in conjuncture with an AVI file the image of the AVI file are visible on top of the link area despite the fact that the link area is the functional item that is interacted with when you click in that area on the live graphic page. Because of this behavior you can use a link area that contains no text and make a user defined area of the AVI movie act as a link to another page.

Issue The most typical use of the Provisioning service is to periodically back up ENC databases to the ENS.  The back up process works correctly but regardless of how the retention policy properties in the NiagaraNetworkJobPrototype are defined it will not remove the older back up files. Environment I/A Series (Niagara) all G3 releases Cause This is a known issue.  Software development is investigating the issue. Resolution Until the NiagaraNetworkJobPrototype retention policy functionality is repaired manual maintenance of back up files is required.

Issue Why does only one Exception mode work in TAC Xenta 121-FC/HP, even if the conditions for more than one Exception mode is fulfilled? Environment TAC Xenta 121-FC, TAC Xenta 121-HP Cause In TAC Xenta 121-FC/HP, with system program version up to 1.25, only one Exception mode could be active at the time. It will always be the exception mode with the lowest number that will be activated. For devices with system program version 1.26 and above, more than one Exception mode could be active. Resolution If the conditions for more than one exception mode are fulfilled, only the exception mode with the lowest number will be activated, for system program version up to 1.25..

Issue Can I add the group bindings manually as the option to create group binding in the System Plug-in takes time and controllers are taken offline for the period of the process Environment Lonmaker Vista Cause This is  possible to do and works very well and effectively if you understand the process  Resolution Follow these steps to add TAG 0 system bindings and TAG 1 Xenta bindings to your new Xenta controller. In Lonmaker find the source of the TAG 0 binding buy finding any TAG 0 existing binding. Then right mouse click on the tag number and select Go to reference. This will take you to the source of the TAG 0 bindings. If a list of controllers appear then you are already at the source controller. Then Carry out a connection as normal in Lonmaker on that function block. Right click on the Virtual function block with the TAG 0 source and select the connect option. Select the TAG 0 option under the Hub tab then select the target tab and add the new Xenta controller to the system with the Add FB/SNs button. Then select the TAG 0 in the virtual function block of the new Xenta and click on the Add button. The select the OK button. This will add the TAG0 binding to the new Xenta device with the correct binding type. The next step is similar to the TAG 0 but for the TAG 1. You need to locate the TAG 1 Xenta group that you are adding the new Xenta controller into. Once you have located the TAG1 source use the same connection method as TAG0 but use the TAG1 in the virtual blocks. The final step is to download the added controller and the group master.

Issue The time keeps changing between the workstation and the controller. Environment Continuum controllers Cause UTC offsets handle time zone differences between controllers and workstations and may need to be set. Also, a time synchronization program may be required to keep the times the same. Resolution Check the UTC offsets in Cyberstation Explorer. Verify that the Network UTC offset matches the Workstation's UTC offset. Check and verify you have a Time Sync program that synchronizes the time between the workstation and controller.

Issue Host Trend Log reporting "?" for some values Environment I/NET Seven Host Trend Log Cause The reason for the "?" is because a rule was not complied with. The Print interval/Sample Interval did not result in an even number. Resolution The Basic rule for the "Host Trend Log" is the Print Interval (divided by) Sample Interval – must equal an even number. For example the default setting in this editor is as follows: Print Interval – 1440 Sample Interval – 30 So 1440/30 = 48

Issue Alarm time logged into Vista from a Xenta controller 1 Hour earlier than actual alarm time even though the Xenta and Vista Server have the same time. This can also cause issues with Xenta trend logs where they will have estimated values for the past hour worth of logs. Environment Workstation Xenta Controllers Cause The offline (Engineering) Daylight / Standard time (DST) settings do not match the online (Operating) Daylight / Standard time settings. Resolution The Daylight saving and Standard time settings need to be corrected in the Xenta controller as follow: Place Vista into Engineering mode using the drop down list on the tool bar. Select the controller that is having the alarm time error. Right mouse click and select Properties. Select the Time Settings tab. Correct the Daylight saving and Standard Time settings. Return the Vista into Operating Mode using the drop down list on the tool bar. Retest alarm for correct time stamp or recheck your Xenta trend logs.

Issue Error Message pops up when opening DbCreate: Microsoft Visual C + + Debug Library Debug Error! Program: C:\INet_DVR\Debug\DbCreate.exe abnormal program termination (Press Retry to debug the application) Environment I/NET DbCreate Cause Error occurs when opening DbCreate Msaddo15.dll needs to be registered Resolution Open the Command Prompt Type "cd\" Press enter Type "cd program files\common files\system\ado" Press Enter Type "regsvr32 msado15.dll" press enter

Issue Verifying Database returns Table Differences on a Server Client system Performing a database backup and restore is still functional. Environment I/NET Seven Server Client system Server PC, DbCreate Cause When the I/O server is shut down before all of the client PCs some objects were opened and never closed.  Resolution Restart I/NET on the Server PC Shut down I/NET on all the client PCs Shut down I/NET on the Server PC Use Db Create to Verify Database NOTE: The Server Client configuration should only be used if you expect the Server to run 100% of the time.  If you wish to perform backups or other maintenance use the process above or use the tool found on the Buildings Business Community here.

Issue After a loss of memory and subsequent send to controller the values do not reset to their previous value. Environment Cyberstation 1.9X NetController II Cause The Numeric value when controlled by a program will not save the last value to the database. Resolution Edit the Numeric and set the value. In order for the value to persist, the setpoint flag must be set to true. Perform a backup to flash.

Issue Individuals added via Datacard ID Works are not getting access to doors Product Line TAC INET Environment I/NET ID Works Cause I/NET uses audit trail messaging to ensure that ID Works data is broadcast out to the site. Resolution Open AMT Select Edit>Configuration Note the Group 1 Masking Settings Open I/NET Select Access>Options Select Group 1 for Audit Trail Messaging Ensure that the masking for Audit Trail is set the same as the AMT Configuration Select Edit>Host Computer>Network Configuration Choose the Link that is connected to the Video Badging PC Verify the Host Number Set up Automatic DPU Restore Function. 's means of communication, then make sure that the Host Masking is set to match the AMT Masking for Group 1 If you are still having issues make sure you are using the correct ID Works Template The Templates are available on the I/NET CD in the Support Folder If you are using your own template ensure you have these required fields: IndividualId TenantName GroupName RecType TempStart TempStop TempStartDate TempStartTime TempStopDate TempStopTime IssueLevel

Issue Clicking an Area control in pinpoint will only put the area into a lockdown state instead of cycling its lockdown state Environment Cyberstation Pinpoint (Graphic) Cause The Area control on a graphic panel will only activate the lockdown. Resolution In order to remove a lockdown activation that was selected by an area control on a graphic, editing of the area object itself will need to be performed in order to remove the lockdown. This is as designed since for a security feature of locking down entire areas, there should be no mistake of double clicking on the graphics area control to accidently disable the lockdown.

Issue Trying to talk to Trane Controller (MP580) and will not update. (LON) Environment G3/R2 Niagara Cause Run Frequency is a property that defines how often the program executes. If set to 0 values will not update in LON shadow object. Resolution Run frequency to a value other than 0.

Issue Can an I/NET system communicate across ethernet routers which use Network Address Translation (NATing)? Environment I/NET Site Cause Can an I/NET system communicate across ethernet routers which use Network Address Translation (NATing)? Resolution In general, I/NET works best if we are able to pass an unadulterated packet of information from one host/NPR on the ethernet to another...and back again. Network Address Translation in a commercial router does just that; translates the address of a packet coming into the router to one of several devices that reside on the other side of it. I/NET workstations can successfully deal with NATing or spoofing because they utilize commercially available network drivers which do the communication for us. Under most circumstances, the NPRs can NOT because they have a limited set of network drivers which does not accommodate NAT....or DHCP for that matter. There are generally four different implementations of NAT. Static, Dynamic, Overloaded and Overlapped. The NPR will only stand a chance at working in a Static NAT implementation, but we do not recommend it. If you must install NPRs on such a network, call Product Support for assistance.

Issue Unable to create new OGC graphic pages in Xbuilder 5.0.2 or later.  The edit option has been grayed out and I cannot open the OGC graphic editor. Environment XBuilder TGML Graphics Editor Vista Cause In Xbuilder 5.0.2 the system was changed to support UTF-8 character encoding. Since OGC Graphics pages cannot support this change all new graphic pages added to XBuilder will be forced to be TGML pages which support the UTF-8 character encoding.  Resolution OGC graphics created in earlier versions of XBuilder will still display properly when those projects are upgraded to newer versions of XBuilder but they can no longer be edited. If changes need to be made to these files you can follow one of the two options listed below:  #1. In order to make changes to these graphics the files must first be upgraded to TGML graphics. This is done by opening the OGC graphics with the TGML editor and the graphics will be automatically updated. #2. It is possible for 2 versions of XBuilder to reside on one PC. You can download the 5.0.2 version of XBuilder and use this version of the tool to make the necessary changes. Once the changes are made you will save the project and open the edited project in the newer version of XBuilder.