Building Automation Knowledge Base

Issue Getting "Comm Error 12 - Cannot run this ROM in this hardware" when trying to access a PEM through XPSI. Environment Network 8000 PEM-1 Cause Internal board failure Resolution Ensure the version of PSI being used is Y2K compliant (i.e. at least version 3.11).  The PSI program utilizes the time/date during log in, and it may well be the year 2000 date that is causing this problem.  The PEM PSI version will show as you enter it from XPSI. If that is not the issue, re-install the controller's database.   If that doesn't help, replace the controller.

Issue How can a TAC Vista system communicate with a Profibus device? Environment TAC Vista system 3rd Party Profibus device Cause A site may have existing devices that communicate via the Profibus field bus protocol and these are to be kept and integrated into the TAC Vista system Resolution There is no standard way to do this, but one way would be to use a Modbus to Profibus converter. On one side of the converter a X913 can communicate via Modbus and on the other side the Profibus device would communicate with the converter via Profibus. The X913 can then be integrated into Vista if/as required.

Issue What is the "meter factor", what does it mean? Environment Kamstrup Heating meter cooling meter flow meter Multical 601 602 Cause The "meter factor" is mentioned in the documentation, but what does it mean? Resolution The "meter factor" is the number of impulses/Liter, and differs between the different sizes of meters. This value is described in the data sheet. The meter factor can also be seen on the label on the side of the meter.

Issue Installed language pack on PC but the language doesn't change Environment SmartStruxure Workstation Cause The operating system language of the computer on which WorkStation is installed determines the language that WorkStation displays in. For example, if the language of an operating system is Spanish, WorkStation is displayed in Spanish, provided that the Spanish language packages are installed Resolution You have to have the same language on the Operating system as the Language pack.

Issue How to open the point extension of an I/NET point in the TGML graphic after converted into SmartStruxure, like Calculation, Event Sequence, Time Schedule etc.? Environment SmartStruxure Solution 1.4.1 and above I/NET 2.44a to I/NET 2.48 Cause Calculation, Event Definition or Time Schedule need to be changed in the TGML graphics Resolution Since I/NET 2.44a, there is a new option called "Right Click Menu" in the INET graphics to TGML converter. Select this option, convert the graphic, and right click on the point converted in TGML graphic, then a pop-up window will make it possible to add/modify Calculation, Event Definition, Time Schedule etc. Please note, the added right click options will only function when the graphics page is located on an Enterprise Server where a copy of I/NET is installed on the local Workstation.  This feature on converted graphic functions as a link to the I/NET software so will not work when that software is not locally available.  It is therefore not available when using WebStation or when viewing graphics located within a SmartX Server. From I/NET version 2.49, this right click menu option will NO LONGER be available                                                        

Issue Making changes in a personnel object from WebClient logs the user out with the error: Web.Client is currently unavailable, if the problem continues, contact your system administrator. Environment WebClient Cause The name of one or more areas attached to the personnel object contain non alpha numeric characters such as commas. Resolution Remove offending character from area's name.

Issue Is there any thermic actuator that can be used with the VZ*19 valves? Environment VZ219 VZ319 VZ419 MZ20A MZ20B Cause In some applications, a thermic actuator is requested Resolution Unfortunately, the only available actuators for VZ*19 valves are the MZ20A (24V, 0-10V modulating control) and MZ20B (24V and 230V, 3 Point floating control)

Issue Xenta server trend logs not showing up in the Vista Server even though they were sent to be "Manual - On" in the XBuilder project. Environment XBuilder Workstation Xenta Server Vista Server Cause The Xenta Server trend can be set to "Manual On" or "Automatic" in the XBuilder project but still not transfer trend values over to the Vista Server. Resolution The Xenta Server trend log must be activated in the Vista Server as well as the Xenta Server. In Vista Workstation, locate the Xenta Server trend log, right click on it and go to Properties. Click on the "Vista Control" tab. Change the "Activate" field to Man-On or Auto. Click OK.

Issue In order to meet the requirements of a graphic display, the command and status of a fan are to be plotted individually.  A MicroSmart SS point integrates both command and status into one point.  When it's mapped to an ENC, the command "element" is not available.  How can they be separated and represented individually on a graphic? Environment MicroSmart Niagara G3 Cause The 'command' element is CTCMD but the Niagara G3 MicroSmart driver does not map it at the station level.  So, it's not available. Resolution Since CTCMD is not available, the best option is to modify the programming in the MicroSmart controller.  Remove the status feedback from the start/stop point and put it into its own point.  In this case, create a ST point.  Now, the STATS element for the start/stop point can be used to represent the fan command and the STATS element for the ST point can used to represent the fan status.  In Niagara G3, they exist as separate points and can, therefore, be mapped individually on a graphic.

Issue How can the time in a Niagara G3 ENC or Jace be changed from a web browser? Environment Niagara G3 Cause Workbench not available Resolution It will require a change to the ENC/Jace license for Embedded Workbench. Then use Platform Services to edit the date/time. Drag Platform Services to a PX page, select Workbench View > System and Time Editor.

Issue Can the setpoints on a SE7600 Room Controller be locked out on the keypad so no one can modify it? Environment SE7600 or VT7600 room controllers Cause Design feature Resolution There are three keypad lockout levels: 0 = Full access to both occupied and unoccupied setpoints 1 = Temporary override capability for both occupied and unoccupied setpoints 2 = No access to both occupied and unoccupied setpoints Review the engineering guide specifications at www.viconics.com.

Issue R2 UNC won't boot and standard output shows the following: FATAL: Cannot boot station from sns java.lang.NoClassDefFoundError: tridium/foundation/prism/Subscription Environment R2 UNC's Cause Typical of corruption to the operating system Resolution  To recover: reinstall the OS, nre and modules and then the station. 

Issue Getting error 'One or more errors occurred' when transitioning Continuum access control related objects into AX sub instance.   In the screenshot above, the tool is attempting to transition objects into the PSS sub-instance under the root instance.   Product Line Access Expert Environment Access Expert Premise Software Access Expert Hosted Software Cause The transition tool GUI is misleading in terms of where specific information should be entered.  Resolution Due to an issue in the tool, only the instance field should be populated, in the case of a sub-instance specify the name of the sub-instance in the 'Instance' field.  

Issue Is it possible to set software permissions for a Public Value in a Menta or Function Block program in EcoStruxure Building Operation (EBO)? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Public values in Function Block Programs (FBP) or Menta programs are not seen as objects but as attributes of the FBP or Menta object. Resolution It is not possible to set software permission on point level for a Menta program or Function Block Program, only on the Module level. One workaround is to create a Search or Watch View and add the signals the user should be able to change or add the points to a graphic. Set permissions to the Search, Watch window, or graphic.

Issue Updating an exposed property in Webstation doesn't change the exposed attribute. An example is an ellipse having the Fill color attribute exposed, but when updating the exposed property the ellipse does not change color. Right click the graphic in the tree view and choose Properties. Click the Exposed tab Update the property (1) and click OK (2) The fill color of the ellipse does not change This works fine in Workstation. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause The Expose object has a property called Public. This value should be True if the exposed property should be visible and editable from Webstation or Workstation. The cause of this problem is that the value is true instead of True. TGML is case sensitive. Workstation is more forgiving, so the color is updated when doing the same procedure in Workstation. Resolution Update the value of the Public property in the Expose object from true to True. If there are many objects to be checked, a search and replace can be undertaken in the Source view.

Issue Cannot select new year when trying to add an Exception Event in a Digital Schedule. The new year is not listed in the drop-down list. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause The drop-down list does not contain any year past 2019 in Webstation 1.9 and 2.0 Resolution There are two ways to resolve this issue: Use the arrows (1) at the top of the Schedule, or the calendar (2) to the right, to select a date in the year the exception should be valid for. Click in the schedule to open up the properties window. It will now automatically have the selected year (3). Add the Exception in Workstation. The drop-down list in Workstation does not in fact contain more items than it does in Webstation, but there is the possibility to type in the year manually without using the drop-down list. In EBO version 2.0 the year in an Exception Event can be manually typed in the same way as in Workstation. This problem has been resolved in version 3.0 and later versions where the drop-down list contains later years.

Issue On a MULTICAL 66, the Lon card is broken and needs to be replaced. Does the MALON BASE card fit the older heat meters? Environment MELON BASE MULTICAL Cause Unfortunately the LON card we have today for the newer MULTICAL 601/602 will not function with the old MULTICAL 66 meter types. Resolution Please contact local Kamstrup Service channel.

Issue The customer reported the schedule not work properly randomly, especially the holiday events not executing correctly. One item of error log 1465 was logged every 10 minutes. Environment CX9900/9940 i2 controller with version 3.2x Cause Some controllers with special version contribute to error log 1465 significantly, possibly impacting on the schedule event downloading Some i2 controllers with lower version firmware cause the schedule not to work correctly. Resolution Upgrade the CX controller to the latest version firmware. Upgrade all the i2 field controller to the late version firmware 3.300008

Issue HID Biometric reader product obsolescence. Environment HID Desfire and Mifare Smart card and Fingerprint readers. As used on Continuum and I/Net Access Control. Cause HID have discontinued these readers. Resolution HID have discontinued production of their SmartTOUCH SB10 and SBK10 Desfire and Mifare fingerprint readers. Part numbers affected are: HID Ref: 800-8052, SE P/N 654 1903 000 - SB10 Desfire Fingerprint reader. HID Ref: 800-8057, SE P/N 654 1904 000 - SBK10 Desfire Fingerprint reader with keypad. HID Ref: 800-8050, SE P/N 654 1901 000 - SB10 Mifare Fingerprint reader. HID Ref: 800-8055, SE P/N 654 1902 000 - SBK10 Mifare Fingerprint reader with keypad.