Building Automation Knowledge Base

Issue Right clicking on a folder on the object tree and most menu entries are grayed out. Environment Workstation Windows 7 Cause Incorrect version of .NET framework installed on the Windows workstation. Resolution Make sure the specified version of the .NET framework is installed in the machine running the SmartStruxure software. In version 1.5 .NET 4.5 is required.

Issue In SmartStruxure version 1.5, when editing a graphic or program while having the bindings view open adding, deleting or renaming binds, the bindings view doesn't update with the changes when the change is saved. Manually refreshing the view doesn't update the view either. You need to close the view and open it again. Environment SmartStruxure version 1.5 Workstation Cause This is a bug already reported to Product Support Resolution For the time being there's no fix for this. You need to close and reopen the bindings view after having made changes to the graphic or program.

Issue Site has a third party BACnet router and B-OWS, want to connect brand new b3s on the MSTP of the BACnet router and configure an application in the b3s using the third party B-OWS. Product Line Andover Continuum, EcoStruxure Building Operation Environment b3 Third party BACnet system Cause Documentation Resolution Configuring a new b3 using a BACnet system other than Continuum or EcoStruxure Building Operation is NOT supported. Brand new b3s are shipped from the factory without a valid master MAC id, which means the b3 will not participate on MSTP communications until it has been assigned a valid mac id via a proprietary LEARN mechanism. b3s do not support dynamic object creation of IO points or programs which can only be created using Schneider Electric's Continuum or EcoStruxure Building Operation BACnet BMS.

Issue Looking at the properties of the NIC-USB in workstation the status changes from Online to offline over a 5-10 second cycle Environment SmartStruxure 1.5 Cause The NIC-USB is set up as an application Resolution In the Loytec LConfig software select the Advanced button and make sure that "Run as Service.." is selected.

Issue A new license file was provided for a UNC so that it could communicate with other UNCs at a jobsite.  The UNC was a spare unit being used in the office for testing.  When trying to install the new license with Workplace Pro, a pop-up error appears immediately indicating:  Unable to install license. Environment UNC (all versions and models) Cause Re-licensing a test UNC Resolution Use the summary tab in admin tool to ensure there is enough free file space.  If not, open the remote library and delete unnecessary files. The free file space number will increment after a few seconds (no need for a reboot). Now, install the new license.

Issue On a SmartStruxure workstation PC how can the Menta communication port be changed. Environment SmartStruxure 1.5 Cause The Menta setup application is not added in the start menu. This exe is located in the StruxureWare install files and can be run to change the communication port for a direct RS232 connection This file is located in the following directories 64bit systems C:\Program Files (X86)\Schneider Electric StruxureWare\Buildings Operation 1.5\Workstation\Menta Setup.exe 32 bit system C:\Program Files\Schneider Electric StruxureWare\Buildings Operation 1.5\Workstation\Menta Setup.exe Resolution Run the Menta Setup.exe and add the communication port that Menta will use. For the first time the other settings must be entered as detailed in this image.

Issue Sometime it is hard to trace the File Equalization process, especially when issues happens. Environment I/NET File Equalization Cause There is a log file under C:\INET Seven Data\ called INetEqzConfig.log. This will record the whole process of file equalization. But it is not so accurate if I/NET shows the equalized client finished the equalization although it is not. Resolution There is a function in SQL management tool called Replication Monitor. This can monitor the current SQL replication status of all the clients, which is file equalization, on the filemaster. 1. Open SQL management tool on Filemaster, and right click on Replication to Launch Replication Monitor. 2. In the monitor, after you start the Filemaster, you will see the local SQL server. If there is no equalized client, the list will be empty. 3. If the equalized clients appear, they will show up in the list. If it shows Synchronizing, that means file equalization is working. 4. If it shows Not synchronizing, it means the file equalization doesn't start or has been finished.

Issue The documentation for the SED-THSU5045 thermostat states that the super capacitor voltage can be measured across terminal strip TB1 terminals 1 and 2.  However, there is no mention of what an acceptable voltage reading would be.  Environment Super capacitor voltage specification is not published on the thermostat documentation. Cause A minimum voltage of 5.5 VDC should be present across TB1 terminals 1 & 2. Resolution If a 5.5 Volts DC charge cannot be maintained on the super capacitor, the device may require either an auxiliary light collector or external 24 VAC.  The Thermistat battery is not designed to run the thermostat for extended periods.

Issue Seeing a pop up warning message when updating modules or making changes to an online Controller. “It has been detected that your programming contains links between controllers, but the firmware on one or more of these controllers does not support this. Therefore the manual command you are trying to perform may not behave as intended. Are you sure you wish to continue?” Figure1 - Pop up message Product Line EcoStruxure Security Expert Environment Security Expert Client SP-C Cause Configured Programmable Functions are trying to query the state of inputs on expander modules but this is failing due to one or all of the expander modules being offline. Resolution Bring all the expander modules online and the error message will no longer be seen.

Issue When TAC Xenta 421-A is used as stand alone LonWorks node, a value read from an 0-10 VDC or 4-20 mA is sent only as 0-100%. Is it possible to send as engineering values? Product Line EcoStruxure Building Operation,TAC Vista Environment TAC Xenta 421-A Cause Then the TAC Xenta 421-A is used as a stand alone LonWorks nodes, the values from an analog input is always sent as nvoAnalog1-4, in 0-100%. Only exception is then using thermistor inputs, when the measured temperature is sent out as nvoTemp1-4. Resolution TAC Xenta 421-A used as stand alone LonWorks node, the values from an analog input is always sent as nvoAnalog1-4, in 0-100%, unless the input is configured from 1.8 kOhm or 10 kOhm thermistors..

Issue Cannot establish CANbus communication between MPM controllers.   Environment MPM controllers, any version Cause The CANbus trunk is missing the end of line resistors on the two end MPM controllers.  Each of the MPM controllers which are at the end of the CANbus trunk must have an 120 ohm resistor installed. Resolution Install a 120 ohm resistor at both ends of the CANbus trunk.

Issue When converting a station from R2 v522 to v535 getting error: "Link is not valid: Link invalid for unknown reason". Environment R2 UNC and WPP Cause The v535 LonExtras jar is not correctly handling converting  links that reference SNVT type FlexSnvtTempSetpts. Resolution Download and Install the v532a LonExtras jars in WPP.   Convert the station successfully then install v532a lonExtras jar and the station in the UNC.

Issue Can WorkPlace Tech operate on a pc with a local Windows account not assigned administrative privileges? Environment WorkPlace Tech 5.8 Cause A customer wants to assign non-administrative Windows accounts to the maintenance staff. Resolution A local Windows account with Power User rights has worked with the basic commands in WorkPlace Tech (i.e. upload, download, save, edit, and compile).  Extensive testing has not been done.  Schneider-Electric continues to recommend local Windows accounts with administrative privileges.

Issue How to tell the difference between a Wireless Window Switch (SED-WIN-P-5045) and a Wireless Door Switch (SED-DOR-P-5045).  They are physically identical. Environment SSL window and door switch Cause Identical physical features Resolution Power cycle the switch (remove the battery for 60 seconds and then insert again) and verify the LED blinking pattern to confirm if it is a window switch or door switch  (2 blinks for window, 3 blinks for door). Or read the identification label on the printed circuit board. See page 3 of the installation guide.

Issue SmartStruxure comes preloaded with LonMark's resource files. It is not documented what version of the LonMark Resource Files are build into each version of SmartStruxure. Product Line EcoStruxure Building Operation Environment LonWorks LonMark Cause This is missing from the documentation Resolution SmartStruxure Version Resource Files Version 1.2 13.02 1.3 13.02 1.4 13.12 1.5 14.00 1.6 and later 14.00

Issue Requirement for a demonstration license for the OPC Server to get an idea about how it functions and to demonstrate to potential customers. Environment Continuum OPC Server Cause Require demonstration license for the software. Resolution There is a one hour demonstration mode that the software goes into if there is no valid license found. This should provide enough time for demonstration purposes. When starting the application without a valid license the below dialog is displayed.   You can download the Continuum Controller OPC Server from the downloads website at this link.

Issue Elevators do not allow free access when unlocking the elevator reader with a time schedule Environment I/NET Elevator control Cause The clue is "elevator READER". Since the elevator reader doesn't directly control a "door", giving it an unlock schedule does nothing more that turn the led green. Resolution Add a schedule to each of the outputs that would allow access to each floor.

Issue What considerations should be given to I/NET SEVEN and ID Works during the setup procedures? Environment I/NET Seven DataCard ID Works Cause Some best practices when considering implementing DataCard ID Works during setup with I/NET Seven.  Resolution Consider the following suggestions as you configure your ID Works project for use with I/NET Seven: Keep Image Path Short When you create a project that will be accessed from PC’s across a network, keep the image paths as short as possible. Long images paths accessed across the network can slow the performance of your Video Badging system.   Define a "UNC" Image Path In a network, the Universal Naming Convention (UNC) is a way to identify a shared file without having to specify (or know) the storage device on which it resides. This type of path will allow ID Works users at different machines across the network to successfully retrieve image files. Please refer to the DbCreate chapter in the I/NET Seven “Getting Started” guide for more information about UNC paths.   Store a Project's Images at a Single Location An ID Works project does not allow you to store images in multiple locations. Therefore, if you assign images to individuals from within I/NET Seven, ensure that each image is stored at the single location used by the ID Works project.   Rules for Multiple Image Location If the site requires multiple Image locations. It requires an ID Works Project defined for each image location. Note these Projects can be of the same design, however, the file name of the project must be different.

Issue What considerations should be given to I/NET Seven Promotion? Environment I/NET Seven Cause When Promoting or Demoting a File Master or Workstation you have to wait for the process to finish before closing out of the I/NET system. Below is a description of the area of the process that might cause you this problem. Resolution Between the next to last "I/NET Seven Balloon" is displayed and the final "Balloon" is displayed is a long pause without any appearance of any "Balloons." Do not stop or close out of the I/NET Seven system; wait at least for 5 minutes to make sure the last "Balloon" is displayed. The File Master Icon, on the bottom task bar, should turn a cyan blue and then back to gray. This is a good signal that the SQL is finished updating.

Issue Multiple LNS databases under i.Lons or Loytec L-IPs which use the same ethernet network and the same domain ID can cause communication failures. Routers stop communicating in random order until some user intervention is taken. Environment LNS LonMaker, NL220 Cause It seems that packets intended for the Operator Unit/Host PC (or from it to other routers) will be received by the other routers and passed down to their Lon networks. This may cause unexpected or duplicated messages to be generated and put back on the ethernet to be received by who knows which device. Resolution Configure all of the networks under multiple i.Lons or L-IPs as a single LNS database If that is not an option, ensure that each LNS network has a unique domain ID.