Unable to Send Email from I/A Series R2 Enterprise Server – Error “datax:nohandler for: notification”

[Product_Support]

Issue

Email notifications fail to send from the I/A Series R2 Enterprise Server. The error message displayed is:

datax:nohandler for: notification

Product Line

TAC IA Series

Environment

I/A Series R2 Enterprise Server

Cause

The NotificationService in the Enterprise Server station has its archiveMode property set to archive_disabled. This is the default configuration and prevents notifications from being processed.

Resolution

Update the Enterprise Server station configuration:

1. Open the NotificationService settings in the Enterprise Server station.
2. Change the archiveMode property from archive_disabled to archive_local.
3. Save and restart the service if required.

This change enables notifications to process correctly.