Issue Is it possible to use Lonmaker 3.1 with TAC Vista 5.1.8?  Environment TAC Vista 5.1.8 Lonmaker 3.1 Cause Compatibility between older version of Lonmaker and newer version of TAC Vista. Resolution You can use Lonmaker version 3.1 with TAC Vista 5.1.8. For a complete matrix of compatibility, please download the latest version of the Compatibility matrix from the Extranet: Follow these instructions to download the Vista Compatibility Matrix Go to the Buildings Business Extranet and browse to Products > TAC Vista > Documentation Click Compatibility Matrix in the Left hand navigation bar Download the latest TAC Vista Compatibility Matrix (link located on the right side of the screen). Verify that the planned or existing installation uses compatible software

Issue Can replacement RR9 lighting relays still be purchased? Environment LCX89x Infinet Lighting controller range Cause Products not listed in the Catalogue or on the Extranet Resolution LCX890 range are still available, but only until December 31st 2013 and only with the RR9 relays (not RR7). Click here for the Product announcement. Originally the range was available with either General Electric RR7 (with no feedback) or RR9 relays (with feedback and LED indicators), now only the RR9 range are available until the end of the year. The LCX890 has 8 outputs with RR9 relays,   Part # 01-0008-036 The LCX891 has 16 outputs with RR9 relays, Part # 01-0008-039 The LCX892 has 24 outputs with RR9 relays, Part # 01-0008-042 The LCX898 has 48 outputs with RR9 relays, Part # 01-0008-083 Also individual RR9 replacement relays can be ordered part # 01-0100-300 A faulty RR7 relay could be replaced by a new RR9 relay even if the feedback and LED indicators are not required. These parts can be seen on the U.S iPortal website.  

Issue RJ11 cable has been lost and a new one is required. Environment Roam I/O Cause Unable to find the cable part number  for ordering. Resolution The P/N for the black RJ11 cable is 01-0100-315. This can be ordered through your local Customer Care Center. Please select your country from the list for local contact details.  

Issue Is a Magicard Video Badging printer supported by the Datacard system? Environment Video badging upgrade from IMI to Datacard Cause Depending on the existing printer, and upgrade from IMI to Datacard may require some steps to become operational. Resolution The magicard printer, used by the IMI System, can be used with the Datacard system. However, you will have to download a new printer driver from their Web Site (http://www.ultramagicard.com). If you have another type of printer, this printer may also have drivers on their web site as well.

Issue Using the I/STAT port(07AI) on MR's and ASC's for something else Product Line TAC INET Environment I/NET site Cause Using the I/STAT port(07AI) on MR's and ASC's for something else Resolution Putting any device, other than a space temp sensor on the ISTAT port can cause resets to the MR or ASCs processor. Specifically, using this input as a DI and reading high temperatures can cause a problem.

Issue Is there a Fiber Optic option for the Continuum IO bus Environment Continuum CyberStation Netcontroller I Netcontroller 2 Cause Need to run IO bus between buildings Resolution There is no Fiber Optic option for the Continuum IO bus.  The only option would be to put individual Netcontrollers in each building.

Issue Not receiving SNMP point value in the Trap Message. Environment Windows XP BCX 4040 Hp Pro Tools Cause Current BACnet MIB's not installed Resolution Download and install the latest MiBs Version 2.0

Issue Replacement of AVUE Mk 1 Actuator installed on VEU, MEU or FEU Mk 2 Unit Control Valve Body due to Actuator obsolescence. Environment AVUE Mk 1 Actuator installed on VEU, MEU or FEU Mk 2 Unit Control Valve Body. Cause AVUE Mk 1 Actuator obsolescence. Resolution Replace AVUE Mk 1 Actuator. AVUE Mk 5 Actuators are not compatible with the VEU, MEU or FEU Mk 2 Unit Control Valve Bodies. It will therefore be necessary to replace both the AVUE Mk 1 Actuator and the Valve Body on which it is installed. Replacement products may be selected from the following :- AVUE Mk 1 Actuator = MZ20A or MZ20A-R VEU Mk 2 Valve Body (2-port) = VZ219 series of appropriate connection type / size / Kv rating MEU Mk 2 Valve Body (3-port) = VZ319 series of appropriate connection type / size / Kv rating FEU Mk 2 Valve Body (4-port) = VZ419 series of appropriate connection type / size / Kv rating   N.B. It should be noted that there may be dimensional variations between the existing and replacement Valve Bodies.

Issue Want to be able to set up a user account where the user can reload controllers, but cannot edit or delete them. Environment CyberStation Cause Do not want certain users to be able to edit or delete controllers. Resolution When testing this with v1.93 it appears you have to give the user "View" and "Edit" access to the InfinityController object type in the security editor application if you want them to be able to reload from ContinuumExplorer. You can lock all the other attributes including the tabs. You can even lock "View" and let them open a Listview of controllers and reload from there - then they don't see the objects within the controllers either.

Issue Continuum NetController fails when a port scanning tool runs a network port scan on the ethernet network where the controller is connected. Some of the controller failures that have been reported to Product Support Services include controller scan locked, controller resetting, hanged, stuck in bootloader etc. In some cases the controller may be running but exhibiting very strange symptoms due to its tasks scheduling being disturbed by the scanning traffic and/or due to memory corruption. Product Line  Andover Continuum   Environment Continuum CX Gen 1 Continuum Net Controller II Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum bCX4040 (BACnet) Continuum bCX4000 (Router) Continuum bCX9640 (Infinet)   Cause The legacy Continuum controller's network stack is not able to handle some of the packets generated by network scanning tools, most such tools explicitly point out that older internal systems may not be able to handle the port scanning traffic and may fail during the process.  The controller error log may show some variation of the following errors...   219 I 08/10/2024 13:14:53.35 0xbadd0018 0x00002500 0x001783f0 0x40602004 0x0017eeb4 Reset (Spurious interrupt)   4914 I 09/14/2022 09:00:54.00 0xbadd0002 0x00002600 0x02001bd4 0x48082600 0x020ffbb8 Reset (access error) Resolution The Continuum NetControllers are now legacy systems no longer in active development, therefore, the only known solution is to add  the controller's IP address to the tools white list so that no port scanning packets are directed to the controller.   It is important to note that NONE of the Continuum NetControllers listed above use Windows or Linux based OS, this makes them less vulnerable to the typical hacker attacks.    Andover Continuum is a legacy Schneider Electric product. We strongly encourage upgrading your system to the more secure and feature-rich platform, EcoStruxure Building Operation. 

Issue How to troubleshoot a communication issue with the Sigma interface Is there a log available within the ES that shows the Sigma communication between Sigma controllers and the ES Product Line EcoStruxure Building Operation, Sigma Environment Building Operation Workstation Building Operation Enterprise Server Cause When troubleshooting Sigma issues in an ES it can be helpful to see the communication between the Sigma controller and the Sigma interface in the ES to help identify this issue. The trace log within the ES is available and is configured as described below in the resolution. Resolution The level of logging for Sigma in the Trace Log needs to be increased: Open Workstation and navigate to [ES name]/System/Modules/Trace/Loggers/nsp/nsp.pin. Right-click "nsp.pin.sigma" and choose Properties. Under Level, change from "Information" to "Trace", then click ok. Let it run a few minutes. If there are some user input needed to recreate the Sigma issue, then perform these steps now. e.g. If ifs a graphics issue then run the respective graphic. Retrieve the log by right-clicking [ES name]/System/Modules/Trace/TraceSettings and choose Trace settings->Get trace log.  Save the log file. A useful tool available on the Community, the Sigma decoder can be used to assist in viewing/debugging the Sigma trace log file information saved in the previous step. Once debugging is complete remember to change log level back to "Information" (reverse of step 3).   Note: If the ES is restarted for any reason whether by manually stopping in the Software Administrator or other, the nsp.pin.sigma will default back to 'Information'.

Issue Is the Niagara G3 Andover Infinity driver compatible with the NetController II (Model CX 9680)? Environment Niagara G3 any version Cause Site has a trunk of NetController II controllers Resolution The driver was never tested with the NetController II.

Issue After restoring a backup set to an AS, MSTP communication is lost and no BACnet folder appears under the System Hardware folder. Environment AS System Time Backup Restore Cause System time was not set in the AS prior to restoring the backup. Resolution Set system time prior to restoring the backup. The BACnet folder may be restored if the AS system time is set subsequent to restoring the backup and the AS is warmstarted.

Issue If I have populated a Special Days and Temporary Time Schedule on a point, which schedule will control that point? Environment I/NET Time Schedule extension Cause There may be an overlap in scheduling that causes a Special day to fall on the same day as a Temporary Time Schedule. Resolution In the case of a point having a Special day defined and a Temporary schedule defined, the Temporary Time Schedule will override the Special Days schedule.

Issue Error: "Error: Device does not refer to a COM port" when trying to download an application to a Xenta controller. Environment Vista Workstation LNS Network Cause This message is generated when the LonWorks network in the Vista database does not have a COM port (LNS port) defined. The problem occurs when Vista database has been "updated" with a second LNS database and is added to an existing database creates two LNS databases with only one communication port. The communication port in the Vista database can only be associated with a single LNS database. If trying to communicate to the first LNS database there will not be a communication port to use. Resolution Remove all objects added to the Vista database from the second LNS database Edit the properties for your existing LonWorks network. Browse the LNS port back into the "LTA Port" field. Using Vista Server Setup, create a new Vista database directory. Utilize the new database for your second LNS database. Note: Use a unique LNS database with each Vista database. Projects with multiple LNS databases must have a LTA, iLon, or L-IP configured for each LNS database.  

Issue Can a MNB-1000 be configured to get an IP address via DHCP? Product Line TAC IA Series Environment MNB-1000 Cause End user does not want to use fixed IP addresses on their network. Resolution The MNB-1000 does not support the use of DHCP for setting the IP address.

Issue How calculate the accuracy? Environment SHD100: 006902320 006902321 SHD100-T: 006902330 006902331 Cause In the documentation, both "Accuracy" and "Temperature Dependence" is listed. The Temperature Dependence is varying (see data sheet for chart), while the Accuracy is constant across the scale. Resolution The Accuracy and Temperature Dependence needs to be added together in order to calculate the correct total accuracy/deviation.

Issue While downloading the certificate from the XBuilder to Xenta Server the following error occurs "Failed to generate the file prvkey".   Environment XBuilder Xenta 500 and 700 series Servers Cause XBuilder might not be installed correctly. Resolution The following items can be attempted to correct this issue: Check computer's security settings in the Internet options of Internet explorer. The recommended setting would be low or medium. Try to reinstall XBuilder. (Uninstall first then reinstall) If that does not help download the certificate from another PC which has XBuilder installed. Just make sure the PC and the Xenta Server are in the same IP range.  

Issue How can a Continuum and a Schlage AD Series integration system be configured to unlock different doors, on the same controller, on different time schedules? Product Line Andover Continuum Environment Continuum Schlage Xdriver Schlage AD Series locks Cause The documentation states, "Unlock schedule is supported, only one schedule point per controller." Resolution There is only one door unlock schedule allowed per controller. You must use the xDriver point. Therefore, there is no way to unlock different doors, on the same controller, on different time schedules using the door force unlock schedule on the door editor options tab. However, you can create additional schedules, but instead of attaching them to the door unlock schedule, the schedule will trigger a PE program and toggle the door permanent unlock attribute. Be aware that the PermanentUnlock Clear event is not captured. If this method is used, the customer could only see the permanent unlock event and not the Clear event.

Issue Can WorkPlace Tech operate on a pc with a local Windows account not assigned administrative privileges? Environment WorkPlace Tech 5.8 Cause A customer wants to assign non-administrative Windows accounts to the maintenance staff. Resolution A local Windows account with Power User rights has worked with the basic commands in WorkPlace Tech (i.e. upload, download, save, edit, and compile).  Extensive testing has not been done.  Schneider-Electric continues to recommend local Windows accounts with administrative privileges.