Issue The dongle doesn't work when launching an application through Windows Remote Desktop. Environment NL220 Dongle Windows Remote Desktop Protocol (RDP) Cause The Windows Remote Desktop feature is not supported for NL220 dongles. Resolution Use an alternative remote solution, like Ultra VNC.  

Issue How to add a new logging database in BAS 2800+ and set it as the current active database. Product Line Satchwell BAS & Sigma Environment Satchwell BAS 2800+ Cause A new logging database is required—either due to data management policies, storage limitations, or the need to archive historical data. Resolution To create and activate a new logging database in BAS 2800+, follow these steps: Open System Manager. Navigate to DataView. Select Data > Logging Databases from the top menu The system will display a list of existing logging databases. Click Add to create a new database. Enter a name for the new database. Select the option to Make Current to set the new database as the active one. The system will now begin storing all new data in the newly created logging database. Additional Information Ensure that the new database name is unique and follows your site’s naming conventions. Making a database “current” means all subsequent data will be logged to this new database. Archived databases can still be accessed for historical data review.

Issue There is a need to compare two temperature readings taken at different times—for example, at 10:00 AM and 4:00 PM. The goal is to determine whether the temperature has increased or decreased over that period. If the 4:00 PM temperature is higher, the output should be TRUE; if lower, FALSE. Product Line Satchwell BAS & Sigma Environment Satchwell Sigma Cause Users require guidance on how to implement a programmable object that performs this time-based temperature comparison. Resolution The following Sigma programmable object logic fulfills the requirement: 10 IF TIME = 10:00 THEN XINT = 1 20 IF TIME = 16:00 THEN XINT = 2 30 IF XINT UP THEN GOTO 50 40 GOTO 100 50 IF XINT = 1 THEN XFLO = POINT 1 60 IF XINT = 2 THEN YFLO = POINT 2 70 IF XINT <> 2 THEN GOTO 90 80 IF XFO > FLO THEN YINT = 1 ELSE YINT = 0 90 XINT = 0 100 IF YINT = 1 THEN RETURN TRUE "Higher" ELSE RETURN FALSE "Lower" Explanation of Logic Lines 10–20: Set a flag ( XINT ) based on the current time. Line 30: Checks if the time flag has incremented. Lines 50–60: Store the temperature readings at the respective times. Line 70: Ensures comparison only occurs after both readings are captured. Line 80: Compares the two temperatures and sets the result flag ( YINT ). Line 100: Returns the final result: TRUE if the temperature increased, FALSE if it decreased.

Issue After powering down a Microzone II controller and powering it back up, the ENC will not immediately reconnect to the device. Environment I/A Series G3 ENC with tacASD 3.4.64.1 or earlier module (jar file). Any ASD devices under the ENC. Cause The existing tacAsd module, (release 3.4.64.1 or earlier) may exhibit excessive device initialization and recovery times upon a restart of the station or a power cycle of the ASD devices. Resolution Update the tacAsd module to release 3.4.64.4. File acAsd-3.4.64.4 can be downloaded from Ecobuildings Download Center.

Issue Displaying live or recorded video associated with a door. Environment Video Integration Cyberstation Cause Advice on linking video to access control. Resolution Create your Video Server for your Pelco DVR and find all the cameras. If you have created an Active Event view and added the doors you wish to monitor in that view, you should start to see the events appear as required.   Now to link this to Video Layouts, create a Video Layout by right clicking on the root and select New Video Layout. Select the layout view required, probably a single camera view would be best for 1 door. Right click on the black camera screen, select the Video Server you have previously created with the camera you require for that door. Select the live button and this should show up the image from that camera. Now Edit the Door object, go to the Alarms tab. Click on the ... button next to the Video: field. Select the new Video Layout you have created for that door. Open the Active Event viewer; swipe some cards to get some events in the window. Select one of the events from the door you have setup and then click on the Video icon above, the Video layout for that door will show. You can link each door to a different Video Layout to show the correct camera view. Note: The Active Event View is a view of live information as it happens, once the window is closed the view will be lost. Historical/ logged access data can be viewed from the Event logs and video via the Pelco video system.

Issue Now the newest firmware version of Xenta server is 5.1.8, and the hardware version is 3. If a new Xenta server in an old project is needed to replace an old Xenta server with old version, it is not compatible with the old TAC Vista or I/NET software version of the project. So downgrade of the firmware is needed. Environment TAC Xenta 500/700/900 TAC Vista Cause Controller with new firmware is not compatible with the old TAC Vista or I/NET software. Resolution The controller with hardware 3 can be downgraded, but with only three versions: 5.1.6 SP1, 5.1.7 SP2 (or SP3 for X700) and 5.1.8 SP1. If any firmware other than these three versions is downloaded to the Xenta server, there will be no warning and it will be "bricked". Refer to TPA-VSTA-12-0029.00.

Issue How fast are the IO Modules polled by the Netcontroller? Environment NCII, Netcontroller CX9900 IO Modules UI-8-10, DI-8, DI-6-AC, MI-6, DM-20, AO-4-8, DO-4-R, DO-6-TR. Cause Information on the update speed of the I/O Modules is required. Resolution It is a polling network with the NCII as the master polling the slave IO Modules: Utilizes a polling protocol in which information is retrieved from I/O modules NetController polls each I/O module by Module ID number Modules are polled at a 50ms rate If Less than 4 modules, the polling rate is 200ms

Issue Does I/NET run on Windows 2000? Environment I/NET rev 2.20 Windows 2000 Cause At the time of release of Windows 2000, there was concerns about compatibility with existing I/NET installations. Resolution There has been a modification in I/NET revision 2.20 for it to operate with Windows 2000 normally.

Issue Lost NL220 dongle Product Line TAC Vista Environment NL220 Cause Lost NL220 dongle. Resolution Unfortunately, we cannot offer replacement dongles for the NL220 software. The licensing of the software is actually handled by the dongle. The only way we have to replace them is with a new order with Newron Systems. Sometimes rehosting the new dongle does not work. Unable to host a replacement NL220 dongle for a lost dongle contains information that may help if this problem occurs.

Issue Does the CX 9702 support Infinet controllers? Environment Continuum Cyberstation CX 9702 Infinet I2xxx Cause Verification of Infinet bus support on CX 9702 Resolution CX 9702 has a node limit of 4 and will support Infinet controllers up to the node count limitation.

Issue A TGML script has stopped working since upgrading to Vista 5.1.5. The string.split method is not able to identify the "^" character in Vista 5.1.5 TGML scripts. Environment TAC Graphics Editor TGML 1.1.5 (Vista 5.1.5) Cause Unknown. Resolution Use string.split("\\^") instead. This may also apply to other characters but this has not been tested.

Issue Need to know if the counter input on a xPDI8 meets the 140 hz specification that is called out in the Project Specification.   Environment xPDI8 xPBD4 Counter input Cause Need to know if the high resolution counter input on a xPDI8 or an xPBD4 Resolution While the xPDI8 counter input is rated for 140 Hz. this spec is based on a 50% duty cycle rate.  In any case, the minimum pulse width we can read on a high resolution counter input is 3.57 ms.  Anything less than 3.57 ms cannot be read reliably by the XPDI8.

Issue ACX57xx Continuum controller frequently reboots itself, loses configuration and/or stop granting access to doors until reloaded.     In the controller error log frequent and spontaneous re-starts of the controller can be observed without an apparent cause such as power failure for example.     Here is another error log from different controller with same issue, a similar signature can be observed in the following screen shot   Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause Electrical noise coming from door striker corrupting controller's memory.   Resolution An external Varistor may be installed for Noise Suppression of a Door Strike. Here is a link to a part that may be used for this purpose:   https://www.digikey.com/en/products/detail/bourns-inc./MOV-07D470KTR/13420467?utm_adgroup=General&utm_source=google&utm_medium=cpc&utm_campaign=PMax:%20Smart%20Shopping_Product_Zombie%20SKUS&utm_term=&utm_content=General&gclid=Cj0KCQjwteOaBhDuARIsADBqRei7ZmpR8CRYf12zRH1bfTIK7GHk3NC6XStbVoCBrPizkZvEPDlCaFEaAjLFEALw_wcB    The part should be installed at the Door Strike, from the switched 24VDC terminal to the common 24VDC terminal, like this:  

Issue OPC points status' shown as 'fault' and not updating after Matrikon OPC Server is restarted Environment I/A Series r2.301.529 Enterprise Server OPC Client integration to Matrikon OPC Server Cause The root cause for this issue has not been determined at this time, the following workaround currently resolve this issue.  Resolution The current workaround is to disable and then enable the OPC Server in WorkPlace Pro.  1. Right click on the OPCServer object and go to its properties. 2. Go to the Config tab. Change the serverEnable property to False and Apply. Change the serverEnable property back to True and Apply.      

Issue "Not able to log on TCP connect" Error downloading to TAC Xenta 28x/30x/40x from System Plug-in The devices are offline in TAC Vista Environment System Plug-In Xenta Programmable Controllers Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Cause  If the TAC Vista Communication Port is set to "Communication Port - Echelon LTA" this message will occur. Resolution Check the settings in the TAC network in the system plug-in. If you want to use LNS for communication (open scenario) the Communication Port has to be set to "Communication Port – LNS" Once you have made this change Update the Vista Database before attempting another download.  

Issue DMS OPRIF version 11.6 locks up when attempting to tunnel with Niagara R2 or Niagara G3. Product Line TAC IA Series Environment OPRIF 11.6 with a Windows OS. I/A Series Niagara R2 and G3 Cause The default installation path for OPRIF 11.6 is excessively long for Windows OS, causing the application to freeze during tunneling operations. Resolution During installation, avoid the default directory: x:\Documents and Settings\username\Local Settings\Temp Instead, install OPRIF into the root folder of the desired drive (e.g., x:\ ). The installation path can be specified in the extraction screen during setup.

Issue Users may need to access the MicroNet LCD interface but are unsure of the default password required for initial login. Product Line Satchwell MicroNet Environment Satchwell MicroNet Controllers MicroNet LCD Interface Cause The default password is required to access the LCD interface. If it has been changed during programming, users may need to retrieve or reset it. Resolution Default Password: 1234 This is the factory-set password for MicroNet LCD interfaces. Password Change Considerations: The default password can be changed during controller programming. For 100 Series MicroNet controllers, if the password has been changed, a backup of the controller configuration is required to identify the current password. For 50 Series MicroNet controllers, when uploading the controller configuration, ensure the LCD configuration is also uploaded. The password can be found under Properties in the LCD configuration area.

Issue An error pops up when editing a point in Video Administrator "The user currently logged on does not have edit rights for this object". Environment Continuum Video Administrator Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is an issue in earlier versions of Continuum 1.90/191 when using Video administrator that if an object was deleted from the controller and video admin is left open, you will receive the error.  Resolution Upgrade to version 1.92 or greater which corrects this issue Create another point or delete the original and recreate it.

Issue What does Accuracy and Resolution mean when mentioned in the Datasheet of a controller with a airflow sensor Product Line Andover Continuum Environment B3-865 B3-866 B3-885 Cause Need definition of the meaning of Accuracy and Resolution when mentioned in the datasheet of a controller with an airflow sensor Resolution Accuracy is the amount that the measurement could be “off” from true reading, either above or below.  Resolution is the smallest change that can be detected. 

  Issue The LEDs on the Flex Server indicate the status of the gateway's connection with the Internet and server. This article provides detailed guidance to help interpret these LED indicators.   Product Line EcoStruxure Building Activate Environment ESXBFXSVR00B008 ESXBFXSVR0BC008 ESXBFXSVRBCW008 Cause The top and bottom LEDs on the Flex Server serve different diagnostic purposes. Understanding their behavior is essential for effective troubleshooting. Resolution The LED blink patterns provide diagnostic information about: Internet connection Server connection SD card health Gateway firmware status Device connectivity Data transmission LED Indicator Reference Diagrams Figure 1: Side View of the Flex Server showing LED locations Figure 2: Gateway Status LED indications Figure 3: Network Status LED indications Figure 4: Ethernet Status LED indications Figure 5: Power LED indications Fig 1: Side View of the Flex-Server showing LED location       Fig 2: Gateway Status LED indication     Fig 3: Network Status LED   Fig 4: Ethernet Status LED   Fig 4: Power LED indications