Issue If you import Users via a CSV with multiple Access Levels, some of the Users can have the wrong Access Level attached to their profile. Product Line Security Expert Environment Security Expert WEB Controller v4.00 314 I100 and later Cause The issue seems to occur only if the Access Level with the longer name is read in first, and then the shorter name. Example: "Access Level" will come before "Access Level Main" Resolution Within the CSV, sort the CSV by the Access Level column to ensure that the shorter name comes first.

Issue Can I/NET 2000 use more than one serial port at a time? Environment I/NET site Cause Can I/NET 2000 use more than one serial port at a time Resolution No. (TCON 209, Serial Port Configuration 1-10)

Issue What is the part number to order just the back plate for an MNB-300 or MNB-1000? Environment MNB-300 MNB-1000 Cause Replacement part number. Resolution The part numbers are: MNB-BASE-300 MNB-BASE-1000

Issue A Niagara R2 Enterprise Server with a large number of alarms and archived data is no longer needed.  How can all this data be removed quickly? Environment Niagara R2 Enterprise Server Cause Delete unused alarms and archived data on Enterprise Server station. Resolution This data is stored in the "app" folder on the Enterprise Server station. Using Windows Explorer go to Niagara > r2.301.522 > stations > "Station name". Rename or delete the "app" folder and restart the Enterprise Server. When Niagara discovers there is no "app" folder it will create a new, empty one.

Issue What do the network mismatch errors in WorkPlace Commissioning Tool mean? Environment  WorkPlace Commissioning Tool Cause Information to troubleshoot network mismatch errors in WorkPlace Commissioning Tool. Resolution These errors are described in the WorkPlace Commissioning Tool and Flow Balance Tool Users Guide (F-27358) page 175.

Issue How to identify the Firmware / Software Version of an Xenta Controller Product Line TAC Vista Environment Firmware/Software Version of Xenta Controllers LonMaker Vista Cause The Firmware/Software Version of a Xenta Controller can be used for troubleshooting issues on site, or determining if an upgrade is required. Resolution The Application Specific Controller version Open LonMaker Right Click on the ASC and choose properties Select the Self-documentation tab Firmware/Software Version should appear in the bottom window The Programmable Controller version Open Vista Right Click on the Programmable Controller and choose properties Expand the window if necessary to expose the Information tab Select the Information tab Firmware/Software Version should appear as Software Version Please see Xenta Software current versions as of 10/2012 for most current released Xenta Software versions

Issue Can the Anti-Passback rules be ignored for certain personnel cards? Environment Access Control: CX9702 CX9900 with AC1 modules CX9680 Netcontroller II with AC1 Modules ACX5720, ACX5740 Cause Often certain site personnel require free access around a site e.g. Security personnel or management. Resolution If Area Anti-Passback is being used then there is the “AllowEntEntEgr” attribute in the personnel object, it is named “Allow Passback Entry” in the Personnel Manager. This attribute is by default False, but can be set to True in any Personnel to ignore Area Anti-Passback rules. This attribute does not apply to Timed Anti-Passback.

Issue .CFG error Cant download Xbuilder project Trendlog.CFG Alarm.CFG Environment Xbuilder Vista Xenta Cause First time a xbuilder project are downloaded / or changes has been made to Alarm and/or Trendlogs the Xenta may need some minutes to start this processes. If the project are downloaded again while this processes are starting up you may get some errors like Alarm.CFG error and/or Trendlog.CFG error Resolution Please wait a few minutes (Depending how many alarm object and/or Trendlog object you have this might take up to 30 min) before you download the project again. Note: Future revisions will give the user a message about why this occurred instead of a plain error.

Issue Making all Binary/Digital point types appear the same in a TGML graphic Product Line EcoStruxure Building Operation Environment TGML Cause When bringing multiple devices into the same system, 2-state values can be expressed in many different ways.  On/Off 0/1 True/False etc. Resolution Use this snippet Binary Corrector.zip to normalize the text content of all 2-state objects on a single graphics page. Delete existing binds Add this snippet to any text object and set the bound attribute as "Content" Change the True/False properties of the bind to the desired values Also check out the JavaScript Essentials - Episode 3 - Value Types Quick-Help video on the Exchange.

Issue ACX5740 appears normal when powered up but as soon as a card reader is wired, the card reader is continuously in "power up" sequence whether reader voltage is set to 5V or 12V. The reader is designed for either of these voltages. Environment ACX5740, ACX5720 Cause The ACX5740 power input was miswired at the power supply. It was being powered from the battery charging circuit instead of the DC output of the power supply. The charging circuit apparently uses a pulsing 24V DC voltage designed to recharge a battery. When powering the ACX (designed  to accept 10-28VDC) it looks normal at first. However, the pulsing of the reader power output is not within the card reader input voltage specs.  Resolution The ACX5740 power was miswired. It was being powered from the battery charging circuit instead of the DC output of the power supply. Proper wiring to the power supply DC output fixed the issue.

Issue What are the consequences of using DHCP addresses for I/NET? Environment I/NET site Cause What are the consequences of using DHCP addresses for I/NET? Resolution Although the host PCs can communicate with each other using DHCP, the NPR has no facility for it. (The investigation for this has been mentioned in an SRS document for a host load many months into the future. Read here “Just forget about it”.) Even if you get the hosts working with dynamic IP addresses, the host masking editor will continue to grow. At the very least it will be a nuisance to edit. They may encounter problems where the reference host will not allow the PC to run I/NET because it already has a listing for that host number and/or that link number associated with a different IP address. Then they have a mess. Try to insist on static IP addresses for I/NET boxes….host or NPR

Issue Are symbols allowed in the name of the NPR 2000? Environment I/NET site Cause Are symbols allowed in the name of the NPR 2000? Resolution No. Spaces, underscores and other symbols may not be used. (TCON209, 2-27)

Issue Connection to a DMS MicroPlex MSC-NC is successful; however, attempts to access a networked MicroSmart controller fail. Product Line TAC IA Series Environment DMS MicroPlex MSC-NC MicroSmart Controller Cause The Flash ROM in the MSC-NC requires reloading. Corrupted or incomplete flash memory can prevent proper communication with networked MicroSmart controllers. Resolution Reload the Flash ROM in the MSC-NC: Power down the MSC-NC. Install jumper J1 (located near the processor). Power up the MSC-NC. Connect using DCT. Remove J1 jumper. Perform Alt-L in DCT to start Flash ROM installation. Additional Benefits: Resets backdoor password issues. Removes “ghost” controllers. Corrects non-standard service alarm codes (e.g., 44+service alarm44144144/144).

Issue You attempted to create an object with a name that is already being used by an object of that type. Environment LNS NL220 LonMaker Vista Cause For example, the name assigned to all LonMarkObject objects must be unique. Therefore, if you use the Add method to create a LonMarkObject and specify a name that is already being used by another LonMarkObject, this exception will be thrown Resolution Name LonMarkObject as something unique.

Issue Error "The selected path type is invalid" when configuring a path in a list view of access events. Environment CyberStation Cause Access events reside only at the root thus a device is not valid path for a list view of access events. Resolution Use a database qualifier to have the list view display access events by device id. Example: (DeviceId is LocalNetwork\ACX5740East id).

Issue Filemaster is Full SQL 2005 and Equalized Client is SQL Express fails to equalize.  Environment Full SQL 2005 for the Filemaster SQL Express for the Equalized Client 2.31 version of TAC I/NET Seven 2.4x version of TAC I/NET Seven Cause  SQL Express doesn't start equalization services automatically. Resolution The Equalized Client refused to replicate the database with the Filemaster. Equalization is not succeeding even though the little icon may say it is equalized. Filemaster shows pending. Start I/NET and check the host passwords to see if equalization has taken place. The following steps will cause equalization to take place:  Restart the pc to ensure there isn't a program hanging in the memory. Demote Equalized Client to Stand Alone. Exit I/NET and I/O Server Go to Start/Run/CMD Maneuver to the C:\Program Files\Inet Seven folder and type the following:  ineteqzmerge /unregserver     press the Enter key ineteqzmerge /service     press the Enter key Now go to Services by selecting My Computer/Manage/Services and look for the Service running called InetEQZMerge and start the service and select Automatic. Now you should promote the I/NET workstation to Equalized Client ensuring you put the Filemaster Name rather than IP address. The snapshot will be delivered to the Equalized Client. After equalization you may need to shut down I/Net and the I/O Server one last time and then restart I/NET Seven. Now return to Services by selecting My Computer/Manage/Services and look for the Service running called InetEQZMerge where you should STOP then START the service again.  One way to test equalization from Filemaster to Equalized Client: in I/NET Seven under Edit/Host Computer/Passwords add a user/password. Check the other computer to see if the database replicated the new user/password and Vice Versa. If ineteqzmerge is already running as a service.  Try stopping and starting the service.

Issue What is the processor and memory type & speed that is used in Continuum controllers? Environment All Continuum controllers Cause The processor speed for the i2/ b3 controllers are not defined on the datasheets. Resolution The bCX1 uses the Coldfire processor and it is running at 66Mhz. It has 32Mb SDRAM and 16Mb Flash memory.   The Netcontroller II uses a MCF5275 processor running at 150 MHz. It has 128Mb SDRAM and 32Mb Flash memory. The i2/b3 controllers also use a Coldfire processor but at 40MHz frequency. The memory on the i2/b3 controllers varies from model to model and these are detailed on their specific datasheets on the Buildings Business Extranet. Some examples are: b3920 1Mb SD RAM, 2Mb Flash, b3810 256Kb SDRAM 1Mb Flash, b3850 128Kb SDRAM 1Mb Flash.  

Issue When an alarm in Xenta Server or a Xenta device under a Xenta server that are configured to send alarms via mail,  the mail receivers will get  an extra mail when that alarm is acknowledged. Environment TAC Vista TAC Xenta Server Cause This behaviour is due to a bug in earlier versions of the Vista Server software Resolution There is no known workaround to this issue, but it is fixed from Vista v5.1.3 (and later versions),  i.e. an upgrade will solve it. 

Issue Added multiple Lon devices to Lon Network and need to mirror SNVTs from more than one device to the Local Node Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Enterprise Server Cause Using SNVT bindings between devices and the Local Node of the EBO server allows LON communications bandwidth to be optimized by using the LonWorks protocol Send and Receive Heartbeats configured per device. However, it can be a time-consuming task to mirror SNVTs from multiple identical devices. This time can be reduced by selecting SNVTs in multiple devices using search. Resolution Create a new search Search for one SNVT that is available on multiple devices Use this article to create the mirrored SNVTs in the local node: Creating Network Variables Automatically Search for the next SNVT that is available on multiple devices Repeat until all desired SNVTs are mirrored. RECOMMENDATION: Save the searches for use later when adding more new devices.

Issue A large number of programs disabled due to errors when the controller time changed to February 27, 1990. The controller time corrected itself by the next error entry. Environment BCXxxxx CX9xxx Time Synchronization Cause The system time was changed manually on the Cyberstation that is in charge of administering time synchronization. Cyberstation ran a time synchronization routine during the period of time before the time server corrected the system time on the PC. Resolution Adjust the user account permissions such that users do not have the ability to change the system time on any Cyberstation PC.