Issue A PCS deploy fails and an error message comes up with the text "Xif nnn could not be found" Environment Project Configuration Server (PCS) StruxureWare Building Operation 1.5 and newer Cause An import originating from a live system that has LON network containing network variables on the local node becomes a potential risk in PCS, but will import correctly as long as no local node variables are deleted. There is not currently support for dynamic update of changes on the local node in PCS. Resolution Leave an import containing Local Node variables unchanged, if importing to PCS

Issue Wildcard Filtering in AMT. Environment I/NET Seven Site Cause How to use Wild Card Filtering Resolution In AMT when filtering is being done on devices for data within the Device Name field, there are several characters that can be used to accomplish this task: % The % character is like the * character in windows find files. Searching for a device name of %device% would return any device name containing the string “device” _ The underscore character allows any single character. For example, searching for a device name of “device_” would return “device1”, “device2”, “devices” etc. () The left and right closed brackets allow a single character to be within a specified range (for example: (a-c) or within a set of characters (for example (abcd). Searching for a device name of “device (a-f) would return “device a” through to “device f” but not to “device g”. (^) This is the negation of the previous wildcard. It specifies that a single character should not be within a set of characters (for example, (^a-c) or (^abcd)).  

Issue The help menu in Niagara G3 fails to load.  After pressing the "Load Help" button, the "Building Help Database" pop-up "blinks" and nothing happens. Environment Niagara G3 Cause This issue is typically caused by some non-standard jar files being placed in the c:\Niagara\ \modules directory. Resolution Ensure there are no sub-directories, or files other than valid .jar files, in the modules directory of the Niagara installation. Custom jar files or other files in the modules directory must be moved somewhere else.

Issue The SMS Nokia mobile phone simulator does not function in RAM 2.0 / 2.1 and Windows 7. Product Line Satchwell BAS & Sigma, Satchwell MicroNet, TAC Vista Environment Windows 7 Remote Alarm Manager (RAM) Cause When using RAM 2.0 or 2.1 on Windows 7, the SMS test interface fails to display the Nokia dummy phone on the desktop after sending a test SMS. This is due to the Interactive Services Detection service being disabled by default in Windows 7, which prevents interactive elements from appearing on the desktop. Resolution To enable the SMS Nokia mobile phone simulator to function correctly: Enable Interactive Services Detection: Press Windows + R , type services.msc , and press Enter. In the Services window, scroll down to Interactive Services Detection. Set the Startup type to either Manual or Automatic. Click Start to run the service. Send a Test SMS: In RAM, send a test SMS message to the dummy Nokia phone. An icon will appear in the Windows taskbar indicating a message is available. Click on “View the message” to open the dummy SMS phone interface. The message should now be visible on the simulated phone. Additional Notes This issue is specific to Windows 7 due to changes in how interactive services are handled. This workaround may not be applicable to newer versions of Windows where Interactive Services Detection is deprecated or removed.

Issue Which auxiliary switch is used on with the MV15B actuator? Environment MV15B S2-MV15B 8800469000 Cause Some applications requires an aux switch to the actuator. Resolution The S2-MV15B, part no 8800469000, is the correct auxiliary switch for this application. 

Issue What is Integrated Dial? Environment I/NET site Cause What is Integrated Dial? Resolution Integrated Dial is another I/NET feature that enables communication from a single workstation to controller or host LANs through external asynchronous modems. Communication provided in this configuration is one-way to initiate all calls from the host workstation. No automatic dialing functions are provided for alarms or messaging

Issue Can all the RAM be used in a MNL controller? Environment MNL controller Cause After doing a compile in WorkPlace Tech, there are only 8 bytes left in the RAM available (shown in the Application Statistics window).  Is there a concern if the application uses all available RAM?  Resolution The controllers are designed to operate whether there is leftover application RAM or not.  Use the WorkPlace Tech Tool 4.0 Engineering Guide (F-27254) to see the RAM memory requirements for each object.

Issue TAC Xenta 121 Plug-in, Checkbox selections by mistake. Environment Xenta 121 Plug-In ZBuilder Cause Checkboxes in ZBuilder are sensitive for mouse click “outside” the checkbox.  Resolution When clicking on the same row as the checkbox might trigger the checkbox to be checked/unchecked by mistake. Changing the value of a checkbox might change the physical I/O configuration list, and the functionality of the TAC Xenta 121 device. This could happen by mistake if a user clicks the plug-in window to activate it or bring it to focus and might not be aware that the plug-in trigger this event as a checkbox selection. Be aware of this and double check your configuration settings and the physical IO configuration list before exiting the TAC Xenta 121 plug-in.

Issue There is an adapter which allows for connection between the USB port of a laptop or computer to Micronet via a MicroNet 2000 MN-Sx sensor. Environment MicroNet 2000 software (MN-CI, MN Flow Balance) MicroNet 2000 controller with attached sensor (MN-S, MN-SO, MN-SDK) Cause Computer without a serial port Resolution This connection requires the use of both part numbers MN-CIM (MicroNet Controller Interface Module) and UC232A (USB to Serial Adapter). The UC232A adapter can be attained from B&B Electronics. (NOTE: MN-CIM is obsolete as of December, 2011. See Product Announcement PA-000164. There is no functional replacement available) Steps: Load the UC232A driver Select unused Com port in setup (can not conflict with any other ports being used) Reboot computer

Issue ATS button Grayed out after upgrade to 2.21, 2.30, 2.31 or beyond from a revision prior to 2.21 Environment I/NET software upgraded to 2.21, 2.30, 2.31 or beyond from a revision prior to 2.21. 2.40,2.40a,2.41,2.41a Cause Change in password rights forces revisit of password permissions. After the upgrade the ATS button in the door editor is grayed out or unavailable. It is also grayed out if you modify the parameters of the door and try to click ATS at the bottom of the window. Resolution Edit Host Computer and select Passwords. From here you will need to edit the TAC account as well as the accounts who will need access to the ATS button. Scroll down to the two Door Schedules, first under Host Access and the second under DCU Access. Put a check in the box for enabling the Door Schedule. Log off and log back in for the settings to take effect.

Issue Vista - Log database offline Access denied Environment Vista SQL Cause Receiving an alarm in Vista about "log database offline," means that the DSS writer has somehow failed to read to SQL Database. Every time this happens,  an application event should be created in the Windows Event View. It can be caused by several different reasons, but the most common are: SQL is not reachable A virus scan is under progress for the created event under the $queue folder Resolution These steps may vary slightly depending on the operating system installed on the PC. These steps describe the process in Windows XP. Highlight "My Computer," right-click, and choose Manage Choose Event Viewer and click on "Application" Check for Type "Error" and Source "Vista" at the same time range as the alarm in Vista Double click on the alarm and read the explanation for it If a virus program is installed, make sure the $queue folder is in the exception list.

Issue For various reasons it may be necessary to temporarily stop a schedule from driving its occupancy point, is there an easy way to accomplish this? Environment CyberStation All CXs All i2s All b3s Cause Documentation Resolution If the schedule object is a Continuum schedule... 1. Edit the schedule object 2. Go to the 'Configuration' tab 3. Set the state to disabled. For a BACnet schedule... 1. Edit the schedule object. 2. Go to the 'Current State' tab 3 Check the 'Out of service' box  To return control to the schedule re-enable it/put it back in service.

Issue Needs a 230V actuator to replace existing actuator on customer installation Environment MV15B VG311F Venta Cause Since most actuators are 24V, the 230V option is not too common Resolution The 230V version of MV15B, part no 880-0460-000 is suitable as actuator for the VG311F.

Issue Cannot import an XBuilder project properly into an existing project. Error states: "Template cannot be found" Saving and closing an XBuilder file of the project to be imported, all checks out fine with no errors.  Importing the project into the receiving controller results in "Template cannot be found error." Opening the project again results in the error "Failed to get file, it is recommended you exit XB without saving." Environment Windows Server 2008 R2 ( 64bit ) XBuilder Cause Xbuilder cannot see hidden files when it goes to search for the Device Template.  The default location is a hidden file under C:\Program Data\Schneider Electric\Device Library. Resolution Make your Program Data folder no longer hidden: Explore to the C: drive and in the upper left select Organize Select Folder and search options Click on the View tab Select the Show hidden files, folders, and drives radio button, then select OK

Issue Satchwell IAC 600 controllers remain offline when connected to a Xenta 555 device. Product Line Satchwell MicroNet Environment IAC 600 Xenta 555 Cause The issue occurs because the DDC253 firmware installed on the IAC 600 controller is not compatible with the Xenta 555. This firmware version was specifically designed for IAC 600 units with unique hardware configurations and cannot be upgraded or modified. Resolution To restore communication: Replace the IAC 600 controller with a compatible version that does not use the DDC253 firmware. Firmware updates are not possible for this specific hardware/firmware combination.

Issue Understanding how a Niagara R2 Master Enterprise Server operates and its role in archiving data from subordinate Enterprise Servers. Product Line TAC IA Series Environment Niagara R2 Master Enterprise Server Cause The installation uses a Master Enterprise Server and requires details on its functionality, especially for log archiving and multisite polling. Resolution Key features and configuration steps for Niagara R2 Master Enterprise Server: License Requirement Must include the “multisite” feature to enable Poll Archive Service. Poll Archive Service Located in tridiumx / Multisite.jar . Collects data from the Application Database (App folder) of subordinate servers. Appends new polled data to existing archives. Address Book Setup Include all subordinate stations as clients in the Master Enterprise Server’s Address Book. Poll Groups Enable Poll Archive Groups individually. Configure poll frequency (hours) in Poll Archive Service properties. Optional: Use Date-Time Trigger for scheduled polling via “Link From, Link To”. Manual Polling Navigate to Services Container → Go → Service Manager → Poll Archive Service. Select Poll Group and click Invoke. Log Data Sources Direct polling from log objects in UNC 5x0/6x0: Enable “polled” in archiveSetup. If polling archived data: Client station log service = Archive Local. If polling live log objects: Client station log service = Archive Remote. Viewing Archived Data Use WorkPlace Pro Database Browser or web servlets: appdb , archive/index , or chart/log .

Issue Site has 26 Continuum workstations at 1.74 and wants to install SP2 for 1.74. Does this service pack need to be installed on all 26 Continuum workstations. Environment Continuum Cyberstation 1.74 Service Pack 2 Cause Continuum workstation and service pack compatibility Resolution When a Continuum service pack for specific versions is applied to one workstation, it will need to be applied to all workstations. Please review the readme file located in all service pack zipped files.

Issue A job site has a Lutron lighting system called the GRAFIK Eye QS.  It comes with a network interface with model number QSE-CI-NWK-E.  Will this allow the system to integrate to Niagara G3? Environment Niagara G3 Cause Lighting system installed on a jobsite and end customer would like to integrate to the building automation system (Niagara G3). Resolution The Lutron network interface QSE-CI-NWK-E provides an interface to a Windows-based platform via a RS-232 or TCP/IP connection.  It is a "text-based" interface meaning commands are sent via a terminal program like HyperTerminal. In order to interface the GRAFIK Eye QS to Niagara, the FlexSerial Driver can be used.  This driver can be configured to communicate to a wide range of "simple" serial communicating devices.  It allows the user to model the native device messages like framing details and payload content. The part number for the FlexSerial drive is ENC-DRV-FLEX.  It is an option for the ENC-520, Jace-6, Jace-7, and Jace-Nxt.

Issue Do we support LDAP sources other than Microsoft Active Directory? Such as interfacing to Oracle Databases, OpenLDAP, Apple LDAP, etc… Environment Continuum Personnel Import Utility Cause Customer wants to use an LDAP source other than  Microsoft Active Directory. Resolution The only LDAP scenario that has been tested for was interfacing with Microsoft Active Directory, no other LDAP source has been tested or qualified at this time. Other LDAP sources may work but as these have not been qualified we have no way of knowing for sure.

Issue If you import Users via a CSV with multiple Access Levels, some of the Users can have the wrong Access Level attached to their profile. Product Line Security Expert Environment Security Expert WEB Controller v4.00 314 I100 and later Cause The issue seems to occur only if the Access Level with the longer name is read in first, and then the shorter name. Example: "Access Level" will come before "Access Level Main" Resolution Within the CSV, sort the CSV by the Access Level column to ensure that the shorter name comes first.