Issue In some cases, the annual drift of sensors are requested. Environment STR500 004606000 STR502 004606100 STR504 004606200 STD500 5123074010, 5123078010 STD501 5123082010 Cause The annual drift of the sensors is not documented in data sheets or similar. Resolution Unfortunately, this information is not available from the manufacturers of the sensor elements.

Issue After replacing the Niagara R2 Enterprise Server hardware, alarms no longer print because the dot-matrix printer was connected via a USB adapter instead of the original parallel port. Product Line TAC IA Series Environment Niagara R2 Enterprise Server Dot-matrix printer used for alarm printing Cause Niagara R2 does not support USB-connected printers. The original hardware provided a parallel or RS-232 port, which is required for printer communication. Resolution Use a printer connection via: RS-232 serial port, or Standard 25-pin parallel port USB printer connections are not supported by Niagara R2.

Issue Want to add the RP-C devices to the PCT project by using Device Discovery Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Building Operation Workstation Cause All communication from the SmartX Servers is blocked when using the PCT. Resolution The Device Discovery command does not work in the PCT.  This can be done after the project has been deployed.

Issue Needs a 230V actuator to replace existing actuator on customer installation Environment Forta M800 V211T Cause Application requirement Resolution The Forta M800, part no 8800310030 is suitable as 24V actuator for the V211T.

Issue Site plans to install more than 64 remote ADAA (asynchronous) sites to communicate to a Embedded 4X host. What are some of the tasks? Environment I/NET site Cause Site plans to install more than 64 remote ADAA (asynchronous) sites to communicate to a Embedded 4X host. What are some of the tasks? Resolution Plan! Consider which points are critical, then consider which sites are most critical (Do you really need every Message or Transaction to dial the Host immediately?) At the Host, build the Configuration Profile with the link addresses of the network Start I/NET. Set up your Network Configuration (If you are doing Docutrend, set this too!) Give each Remote Site a Unique Name and Site Number (use the INET Help Screens!) (Please, don't leave each site at link 0.) Set up each Site's Tap editor: When to Dial Who to Dial? What will cause a Dial? Link? (Remember, set it for what is needed and read the Help Screens) Save the Site Tap configuration Do frequent backups of your Host's files (This includes NETCON and SITEXXXX.SAVs)

Issue How does a Niagara R2 Master Enterprise Server work? Environment Niagara R2 Master Enterprise Server Cause Installation site have Master Enterprise server and need information on the functionality of the Niagara R2 Master Enterprise Server. Resolution Here is a list of features and settings for a Master Enterprise Server: It allows the archiving of logs from subordinate Enterprise Servers It requires the “multisite” feature in its license file.  This allows it to use the “Poll Archive” Service. The Poll Archive Service can be found in the local library / tridiumx / Multisite jar file. The Poll Archive Service is not required for the client devices. The Poll Archive service brings all data from the Application Database (“App” Folder) of the subordinate Enterprise Server. The new polled data is appended to the previous polled data in the Master Enterprise Server. The Address Book of the Master Enterprise Server must include the client stations as subordinates. Poll Archive Groups are individually enabled and each group has its own poll frequency. On the properties of the Poll Archive Service, enable the appropriate Poll Archive Groups and enter the poll frequency, in hours. A Date-Time Trigger object can be linked to the Poll Archive Service, which allows a choice of date and time for polling. Use the “Link From, Link To” method to create the link. A poll can be manually invoked by right-clicking the Services Container, choosing Go – Service Manager and then double-clicking the Poll Archive Service in the Service Manager. On the right of the screen, highlight the Poll Group and click the “Invoke” button on the lower right. It can get log data directly from log objects in a UNC 5x0 or 6x0. In the log object, check the box for “polled” next to archiveSetup. If the Master Enterprise Server is receiving polled data from a log object in a client station (which could be another Enterprise Server, a UNC 6x0 or a UNC 5x0), then the log service for the client station must be set to Archive Remote. If the Master Enterprise Server is receiving polled data from a client station’s already archived data (that is, from another Enterprise Server or a UNC 6x0 with Database Services), then the log service for the client station must be set to Archive Local. The Address Book of the client device does NOT need to include the Master Enterprise Server. The Poll group will be determined by the Master Enterprise Server’s Address Book. The archived data in the Master Enterprise Server can be viewed, as usual, in WorkPlace Pro with the Database Browser, or in the browser using the appdb, archive/index or chart/log servlets.

Issue Change of font color isn't kept when viewing graphics page. Environment TAC I/Net Seven by Schneider Electric Cause Font colors not remembered when selected, for example on an AI point, simple temperature value, the font at the bottom of the screen is changed to any of the colors available. I/NET reverts back to black. Resolution Located on the I/Net Seven 2.31 cd, there is a folder named: Patch-B Graphics Paste Inside this folder is a file named: INET Rev 231Graphic Patch with size.zip  Take this file, unzip, and with INET closed, and the I/O Server shut down, copy into your I/Net Seven folder on the C:\Program Files\INET Seven This overwrites a variety of files, dll etc. 

Issue My I/A Series R2 UNC station idle time is about 5%.  How do I improve it? Environment I/A Series R2 UNC (410, 500, 510, 520, 600, 610) Cause Station processing was not optimized to maximize the processor idle time. Resolution Run the System Spy by entering http:// :3011/system/spy into browser and specifying the IPAddress of the UNC. When the display comes up, scroll to the bottom of the page and click the 'Reset Counters' link. Wait 45 seconds for the counters to be updated before clicking the link to return to the spy statistics screen. Note the displayed idle time.  If it is above 20% no further action is required.  If below 20%, continue with the steps below to optimize the timing.  Please be aware that these steps are only suggestions.   Increase the cycleTime on the UIEngine Service properties--config screen from the default of 500 ms to a value in the range of 2500 to 5000 ms.  This value controls the update frequency of point values on the WorkplacePro and Graphic screens, both locally and via web browser access.  This timing affects the update rate for points on graphic screens.  Remember that regardless of how fast the update rate is specified, updates will only occur when new values are received from point or device. All LOG objects that have a log interval of greater than 2 minutes should be configured with an execution frequency of "minutely".  In addition, any objects being logged or used in calculations for a logged value, if not being used for other purposes, should be configured for "minutely" execution. Any objects that are involved with passing or using low priority values such as outdoor air temperature/humidify (and using/passing any other low priority value objects) should be assigned an execution frequency of "slower". Verify that there are no "custom program" objects that could be replaced with standard objects or combinations of standard objects.  In any case where the station contains more than the recommended maximum number of program objects, an effort should be made to reduce the number of program objects by as much as possible. Repeat steps 2, 3 & 4, above.  If the idle time is still less than 20% continue with the steps below to optimize the execution frequency time intervals.   Review status screen for the Control Engine service noting the following four sets of corresponding values.  If any of the four "Overruns" counters shows a significant number of overruns, note this fact for use in step 15 below. Compare each of the four "...AverageExecuteTime" values to the corresponding execution frequency value (on config tab) and if the value exceeds 50% of the configured execution frequency note this for use in the step 14. Open the Config tab of the ControlEngineService Properties screen. Referring to the values noted in step 12, the "normal" execution frequency needs to be set to a time value that is at least double the value of the "normalAverageExecuteTime".  If this time value exceeds the setting for the "slower" execution frequency, the "slower" execution frequency should be increased so that it is at least 50% greater than the "normal" execution frequency.  Adjust the fastest and faster executionFrequencies proportionally to the change made in the normal execution frequency.  For example if the "normal" execution frequency was increased from 2 to 5 seconds, the "fastest" execution timer would be increased to 1.3 sec and the "faster" execution timer increased to 3 seconds.  If any corresponding "overruns" counter shows a significant percent of overruns, as compared to the corresponding cycle counter, and you did not already increase the corresponding execution frequency to at least double its original setting, increase it appropriately.  Refer to step 14, above, regarding the suggested changes for the other execution frequencies. Apply the settings, save the station and restart it to force the changes to become effective.

Issue The NV in my Xenta 401 is not updating the value defined in a Xenta 913 Environment Vista 5.xx Cause Network variable is only setup to work between Xenta controller. The network variable will not work between a Xenta 913 and a Xenta programmable controller Resolution The best solution is to insert the LNS or classic network into the Xenta 913 then use a connection object in the Xenta 913 to transfer the value

Issue AS communicate to ES using Telephone line? Environment SmartStruxure site  Cause Allowing remote access where broadband/ethernet is not available. Plus redundant access when the LAN goes down. Resolution ES and AS communication with the current release requires Ethernet communication. The use of a modem or telephone lines for communication between AS and ES has not been developed. This however is on the roadmap and will be included in a future release. The AS does have USB ports facing down for future connection to external devices such as telephone modems, printers, memory expansion, and expansion modules.  

Issue Customer with 1.81 system needs encryption.   Environment CyberStation, ACX57xx Cause Can ACX57xx network security be turned on in a version compatible with CyberStation v1.81. Resolution CyberStation v1.80 added the encryption feature. This is from the CyberStation v1.80 release notes: -------------- 192-bit IPSec/IKE Encryption Support. Encryption and authentication can be enabled for communication between Continuum workstations and controllers. The CyberStation uses IPSec (Internet Security Protocol) and IKE (Internet Exchange Protocol) for encryption. This feature is for use with Netcontroller II (CX968X) and ACX II (ACX57XX) --------------- When running CyberStation v1.80 or 1.81 the ACX2 must be at a v1.0x. When running CyberStation v1.82 or higher you must be at ACX2 v1.1x.  

Issue What properties of a signal is exposed in SmartStruxure via TAC Vista SmartStruxure Interface? Environment TAC Vista SmartStruxure Interface SmartStruxure Cause What properties of a signal from TAC Vista can be seen in SmartStruxure? Resolution Value (read/write) Unit (read only) Description (read only)

Issue After a missing or deleted default list view is re-created using the Continuum database initialization utility; the list view does not contain any columns. Environment Cyberstation Cause This issue is caused by a Continuum defect issue that cannot be corrected at this time. QC#2222. Resolution There are several workarounds that can be used to resolve this issue. 1)      Columns can be manually added back to the list views re-created by the database update option. 2)      The default list views can be reimported from the DefaultListViews.dmp file in the Continuum folder.  This would overwrite all default list views there by losing any customization to existing list views. 3)      Individual list views can be imported from a dump file created from another Continuum Systems to provide pinpointed recovery of certain listviews.

Issue Is it recommended to modify TGML Graphics from Remote Workstation? Product Line TAC Vista Environment TAC Remote Workstation TAC Graphics Editor Cause Remote Workstation should not be used as an engineering tool. It is used only to access the system. Resolution Remote Workstation's recommended use is to access the system.  Its function is not meant to be used as an engineering tool. It is possible to access the TGML Graphic pages from remote workstation to monitor and modify the objects not for editing Graphic Pages. You can prevent the access for TGML Graphics from Remote Workstation. For settings, please refer to Prevent a graphic page from being edited.

Issue When using Sigma on Windows 7, the holiday schedule dates do not fit properly within the display windows. Product Line Satchwell BAS & Sigma Environment Sigma Client Cause The issue is caused by Windows 7 screen settings, specifically the default theme, which affects how Sigma renders its holiday schedule interface. Resolution This is considered a minor fault. A workaround is available: To resolve the display issue: Right-click on the desktop. Select "Personalize". Scroll down and choose "Windows Classic" theme. This change replicates the Windows XP display style, allowing the holiday schedule to render correctly.

Issue Where to find information on how to set up SSL for webstation Environment TAC Vista Webstation Cause Can not find the documentation on how to set up SSL in Webstation Resolution This is documented in chapter 4.3 of the TAC Vista Software Installation Manual.

Issue Schedule Import will not update. Environment G3 Niagara Cause Schedule import defaults to Manual update this will prevent the schedule from automatically.. Resolution Schedule execution time can be set to daily, days of week, interval and manual.  Please consult Doc Drivers document.  

Issue Unable to log in to the localhost, while all user names and passwords associated with the PC have been tried. Product Line TAC IA Series Environment I/A Series G3 software installed on Windows computer. Cause To log into the LocalHost Platform via the I/A Series G3 Workbench, a username and password needs to be used that is defined in the local Administrator's group of the computer on which the software is being used. Many times, the user accounts on a computer will be Domain based accounts rather than local accounts. The I/A Series G3 software cannot authenticate with Domain based accounts. Resolution If logged into the computer as a user that is a member of the Administrator's group, you should be able to create a new user account and assign that user to the Administrator's group. Below is the procedure for creating a new local user and placing that user in the local Administrator's group on a Windows XP system. Right-click on the "My Computer" icon and select Manage. Click on the [+] box in front of "Local Users and Groups". Click on "Users". Right-Click in the righthand window and select "New User". A New User window will open. In the New User window, enter IAAdmin in the User name field. In the Full Name field enter "IA Admin" In the Description field enter "Local Administrator for I/A Series R2" In the Password field enter P@ssword. In the Confirm Password field enter P@ssword Uncheck the "User must change password at next login" option Check the "User cannot change password" option Check the "Password never expires" option Click the [Create] button then click [Close] to close the "New User" window. In the righthand window, right-click on the user IAAdmin and select Properties. In the IAAdmin Properties window that just opened, click the "Member of" tab. Click the [Add] button In the "Enter the object names to select" box, type in Administrators and press Enter. Click the [OK] button to save the changes. Close the Computer Management window. When the Platform is opened and a login is attempted on Localhost, enter "IAAdmin" for the user name and enter "P@ssword" for the password.

Issue Does the Automation server have Lonmark Certification   Environment Automation Server Cause Specification requirement is for Lonmark certified devices Resolution There are no current plans for this.The reason is there is no suitable profile. LonMark have been working on a profile for these types of devices over many years now, and their is no information on  if/when this will be approved.  The AS is design and developed to behave like a LonMark certified device, but it contains no application which all existing profiles requires.

Issue No one can get through the door using the reader. Product Line Andover Continuum Environment Pinpoint Cause User may have inadvertently selected "disable keypad/reader access." This mode shuts down the reader. The REX works and left-clicking on the Pinpoint animation allows unlock, and right-clicking stills allows timed and permanent unlock.  Resolution Right-click on the Pinpoint door animation and click on "Enable Keypad/Reader Access" See Key for the standard Door Control Graphic for a description of the various animations used in the Pinpoint Door Control.