Notifications

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Building Automation Knowledge Base

Issue What are the PinOuts for the RS-232 Connection of the older 1st Generation CX controllers to connect through Hyper terminal. Product Line Andover Continuum Environment Hyper Terminal Continuum CX Gen 1 CX9900 Continuum CX Gen 1 CX9940 Continuum CX Gen 1 CX9400 Continuum CX Gen 1 CX9410 Continuum CX Gen 1 CX9200 Cause Need to direct connect to a first-generation controller to configure its IP address and ACC Net ID. Resolution The Hyper Terminal cable needs to have the below pinouts. RJ Connector - - - - - - - - - - - - - 9 Pin RS-232 PC Controller Comm3 Pin 1 - DTR - - - - - - - - - - - - - Pin 6 - DSR Pin 2 - CTS - - - - - - - - - - - - - Pin 7 - RTS Pin 3 - CXD - - - - - - - - - - - - - Pin 1 - CXD Pin 4 - RTS - - - - - - - - - - - - - Pin 8 - CTS Pin 5 - GND - - - - - - - - - - - - - Pin 5 - GND Pin 6 - RD - - - - - - - - - - - - - Pin 3 - TD Pin 7 - DSR - - - - - - - - - - - - - - Pin 4 - DSR Pin 8 - TD - - - - - - - - - - - - - - Pin 2 - RD On the RJ connector for the controller's comm3, Pin 1 is the furthest to the left with the insert clip facing away from you and the gold teeth facing you (download drawing). For the CX9200 and CMX controllers download the pinouts here. Download Command Terminal Reference Guide here

Issue Is there a way to translate Cyberstation to a language other than English and use different SQL collation sequences and code page? Product Line Andover Continuum Environment Continuum Cyberstation Cause Standard Cyberstation installation installs the SQL using Code Page 850 1.x Strict compatibility. Resolution The link below is to the Language Translation support guides. These provide detail on how to translate the Continuum Cyberstation user interface to a different language. It also details in Chapter 3 how to use a different SQL sort order. This would allow the use of different character sets for use in personal names Language Translation Support Guide V1.81 Language Translation Support Guide V1.94 Also, there is an additional Continuum Language Support document available in MSWord format Here. For Arabic specifically, additional MSWord Document Here. There are freelancers that can be of assistance to help with your site. Upwork is a site with potentially low-cost translators. NOTE - No testing has been done with Continuum v2.0 due to a lack of demand for translation See Andover Continuum v2.0 Language Translation

Issue Factors to consider using oBIX vs. BACnet IP to exchange data between Niagara R2 and G3 systems Product Line TAC IA Series Environment Niagara R2 version 522 and later Niagara G3 version 3.4 and later Cause Planning factors to consider as to which method is better suited for the customer Resolution Either solution has pros and cons regarding implementation. One needs to think about what fits and how much engineering is required. If the R2 UNCs (Jaces) are nearly full (CPU and/or memory or less than 40% idle time), then oBIX probably can't be used. It requires some resources to drop in the oBIX service. But if their CPU usage is good (> 40% idle time) and the resource count isn't near the limit, the oBIX service should fit into the UNC. With oBIX, one has access to much more information in the R2 station than with BACnet. BACnet just gives access to its standard objects (BV, BO, AV, AO, etc). oBIX would provide access to just about anything in the station, though some things might be in a string format. One could get trend logs and such using oBIX. Please also note that R2 oBIX is server only - no R2 "shadow objects" exist to obtain remote oBIX data (e.g. from a G3 station). For additional details, refer to the following documents: Niagara AX-3.x oBIX Guide Niagara R2 to Niagara AX via oBIX Engineering Notes With BACnet IP, one would need to set all the R2 points 'Foreign Address' field for any point to be available to the G3 station. Then, configure the G3 BACnet network, and discover the R2 devices and points (Note that if the G3 station is a supervisor, or Enterprise Server, a BACnet license feature with the appropriate number of BACnet points must be purchased). A G3 supervisor PC should handle 5000 oBIX or BACnet points, provided the station is properly licensed.

Issue Decreasing network performance on TCP/IP layer. Direct Connections seem to work fine Product Line TAC INET Environment I/NET Cause The network may be trying to communicate to IP addresses that do not exist Resolution Set devices to static IP Delete any old or unneeded Reference Hosts from all devices Clear Routing Tables. Both Routers (see Clearing IP address in the 527 routing table) and Workstations (see Viewing the routing tables on a PC using I/NET Seven) Use a network analyser or work with the building IT department to determine if the issue is IP Network Related Splitting Links to DLA will help remove load from routers

Issue Version incompatibility of Vista and Xbuilder generates an error. TAC XBuilder The installed TAC Vista version is not compatible with XBuilder 5.1.8 The XBuilder projects created will not be possible to use with the installed TAC Vista. Do you want to start XBuilder? Product Line TAC Vista Environment XBuilder versions compatible with Vista 5 Xenta 913 Xenta 527 Xenta 511 Cause Incompatibility of versions when XBuilder checks installed version of Vista 5. Resolution This error message is generated when launching XBuilder. XBuilder checks the installed version of Vista against its version and will generate an error if it is not the same. However, this is only an issue when the XBuilder is to be loaded into a Xenta Server. When using a NON-Xenta server i.e. a stand alone device that is simple passing values, this message can be ignored. Please refer to Xenta Server firmware versus Vista Server versions for the Xenta Server compatibility matrix with Vista Server.

Issue When graphics are updating, a PI Live Data error pops up randomly or values may not always update Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause PI Live Data is a timeout error. Pinpoint is having a difficult time accessing the data from the location it is being requested. Resolution There are a number of reasons this error can occur. Try the following steps to narrow down the issue. Review the polling settings using Continuum Graphics (Pinpoint) update interval and polling speed Verify that the points that have been linked in Pinpoint are currently assigned to points that exist in an online controller. Too many points that have been changed and that are no longer linked can cause Pinpoint to timeout. Ensure that if pages are setup to navigate from one to the other that pages are not remaining open since this will multiply the number of values being requested. Run acctrace to determine what other processes are running on the Cyberstation at the time of the crash Remove SmartStruxure if it's installed on the same PC and see if the issue goes away.

Issue When commissioning I/A MNL800 controller in LonMaker LNS network management tool, an error will happen: One or more devices failed to update successfully, due to the following problem: "A device encountered an operational or messaging error while its configuration was being updated. (Subsystem: NS, #4031)" Product Line TAC IA Series, TAC Vista Environment Vista I/A MNL800 LonMaker Cause The issue is possibly due to more than one MNL800 controllers in the LonWorks network have the same Program ID defined in the WPT that causes the commissioning failed. Resolution Open the program of the MNL800 in WPT, right click in the blank place and choose Hardware Wizard. Click Next and modify the Program ID so that each MNL800 has unique program ID. Then it will be fine to commission them in LonMaker. There is also another method to deal with this issue. Please refer to Error: NS #4031 lcaErrNsUpdateFuncError A device encountered an operational or messaging error while its configuration was being updated (Subsystem: NS, #4031).

Issue Virtual Hand Held Controller on Windows 7 OS Product Line TAC INET Environment I/NET site Cause Virtual HHC failure when using Windows 7 Operating System Resolution Here is a work around for this issue. After doing these steps it will very slow in updating. Only click once and wait, be patient it will work at some point with the HHC buttons. NOTE: The above is unnecessary if using the "new" HHC that comes with 2.44 which also works on Windows 7 64-bit without changing any settings. HHC Setting on Windows 7 Programming a 7798C controller with a Virtual HHC Console Cable Connectivity to I/NET

Issue After purchasing Webstation for a site, it still will not work even though the license is being read by LM Tools Product Line TAC Vista Environment Vista 5 Webstation Licensing LM Tools Cause When adding Webstation to an existing network it important to know if this was a Vista 5 "Stand-Alone" license or a "Full" version. Stand-Alone Vista will not allow any connectivity via IP. The needed license feature that comes in the Full version is "Vista.Server.Network". This can be verified by opening the site license in a text editor such as Notepad. Resolution Upgrade the site to a Full Vista license that contains the needed Vista.Server.Network feature. This will allow the Webstation to connect to Vista Server. A Demo license can be used in the interim until a Vista Upgrade License can be purchased, entitled and installed on the site. More information can be found in The Vista.Server.WebApps.Access license is missing.

Issue Can not find Controller Web Server documentation on the web sites. Product Line Andover Continuum Environment Continuum Custom Web Server pages Infinity Web Server Cause Unable to find Continuum Web Server documentation. Resolution The attached Web Server chapter is extracted from a Plain English programming guide. The Infinity Web Server User Guide is also relevant to Continuum. Also an example program can be seen in How to create custom web pages in the CX controller using Plain English.

Issue An UltiVist client workstation failed to re-start and generated the following pop-up error: SYS3175 - A program generated an access violation at 1e1b1300. FIAHAPI.DLL 0001:00001300 Product Line TAC IA Series Environment UltiVist Cause Large file sizes cannot be handled by UltiVist. Resolution On the UltiVist client: Look for the almhist.d$$ file and delete it if it's greater than 10 megabytes in size. The file is located in the \FI directory. On a restart of UltiVist, this file will be re-created. On the UltiVist server: Look for the WSQxx.D$$ file in the \FI\ALARMS folder (where xx = workstation number) Follow instructions in The UltiVist server is not operating properly

Issue Continuum errorlogs from i2 controllers show many 1465 CRC errors for each controller. There is no other information, warnings, or errors logged. Product Line Andover Continuum Environment Continuum 1.81 CX9900, 1.52000022 I2, 3.x Cause Some controllers with special firmware contribute to 1465 CRC errors greatly. Resolution Upgrade CX controller to latest firmware version 1.53000026. For more detail about 1465 CRC, refer to What do CRC errors (1465) indicate?

Issue What voltage do the following Drayton Theta YB Actuator variations work with and what features do they have? Environment YBL1 YBL1A YBM2 YBM2A YBL3 YBM3 Cause What voltage do the following actuators work at? What does each actuator have? Resolution YBL1 = 24vac + Potentiometer YBL1A = 24vac + 1 Auxiliary Switch + Potentiometer YBM2 = 230Vac YBM2A = 230Vac + 1 Auxiliary Switch YBL3 = 24vac + Changeover Limit Switches (Transfer Switch) YBM3 = 230vac + Changeover Limit Switches (Transfer Switch) Note: see diagram for difference between Changeover Limit Switches and Auxiliary Switch. For the Drayton Datasheet and YBM2 and YBM2A actuator, all valve replacements and valve to actuator linkage kit part numbers, see What is the replacement for a Drayton Theta YBM2A Valve Body / Actuator assembly? For the other actuators ensure the correct voltage actuator is selected: YBL1 = MD10B-24 or MD20B-24 YBL1A = MD10B-24 or MD20B-24 YBL3 = MD10B-24 or MD20B-24 YBM3 = MD10B-230 or MD20B-230 The switch and potentiometer combinations can be replaced by the following: Changeover Limit Switches - MD-S2 Auxiliary Switch - MD-S1 Potentiometer - Belimo P140A (not a Schneider Electric part number)

Issue Is there anything that will convert AC256 drum programs to Continuum Plain English programs? Environment Cyberstation Plain English Cause When doing an AC256 to Continuum upgrade, is there a utility to convert drum programs to Continuum Plain English. Resolution Various partners and branches have written their own utility. Product Support does not distribute or support any of these. The results of most are underwhelming - PE code that looks "drum-ish" and often involves enough clean up that is better when PE is done from scratch. Alternatively, a request for improved or other utilities can be made on the Exchange Community.

Issue What is the accuracy of RTC? Product Line Andover Continuum Environment Site with controllers using the RTC Crystal Quartz chip (controllers such as the ACX) Cause What is the accuracy of Real Time Clock? Resolution When the controller is powered down, the battery-backed RTC Chip has an accuracy of +/- 1 minute per month. When powered on, the controllers use the RTC chip as a reference point but keep time in software. Experience has shown an accuracy of 1 – 2 seconds per month when controllers are offline and not re-synched from the Network. Since that is typical and not calculated, a conservative number would be +/- 10 seconds per month. When Online,the accuracy is determined by Cyberstation which can itself be synched to an extremely accurate NST Server. I2 and B3 controllers are re-synched once per hour. For Sync time in Cyberstation(s) and Server check Sync time in Cyberstation and Server. For more information see What are the differences between a hardware and a software Real Time Clocks (RTC)?. For how field controllers keep their own internal time check How do our field controllers keep their own internal time?

Issue Can an internal modem be installed in the field on a Niagara G3 ENC. If so, what is the part number? Product Line TAC IA Series Environment Niagara G3, ENC-410, ENC-520 Cause Can an internal modem be installed in the field on a Niagara G3 ENC? Resolution An internal modem can be field installed on an ENC after purchase. No license changes are required. Both the ENC-410 and the ENC-520 uses the same part number, UNC-410-MDM. Reference the Replacing the Modem section of the TAC I/A ENC-xxx Installation Instructions documents for details on installing the internal modem. ENC-410 (document #F-27415) ENC-520 (document #F-27416) Reference Configure a Niagara G3 ENC serial port for dialup modem on setting up the port for dialup modem.

Issue SNVTs that have been directly connected to a Menta application are not being updated. The value of the SNVT is not the same as the value in the corresponding Menta application. Product Line TAC Vista Environment Vista 5.1.7 Xenta 700 series Cause The Menta application is running too fast and sending to many requests out to the LonWorks network. You can see that the LonWorks network is running at very high levels if you use a LonWorks protocol analyzer. For example. 20 SNVTs are directly connected to RI in a Menta application running at Medium/Fast (500ms cycle) This would mean that every 500 ms 20 request would be processed to the LonWorks network. The 731 can only process around 15 request per second. The above example would be requesting 40 samples per second. Resolution The best solution for this problem is to use the connection object to connect SNVTs into Menta. Here is a link to User friendly way to make connections in Xbuilder for connection objects. The transfer rate can then be modified to slow down the LonWorks request through the 731. In the default setting for a connection object the transfer period is 10 seconds. To help with network request this time can be modified to prime numbers or realistic values for you application.

Issue Replaced an AC1Plus with an AC1 and the reader pattern is incorrect Product Line Andover Continuum Environment Continuum AC1 AC1A Cause The AC1/AC1A module only has 1 LED pattern which is Alternate LED pattern, there is no way to alter this. See Description of LED patterns on access readers, and how to change them for description of LED patterns. Resolution If a different LED pattern is required by the site then use an AC1 plus or an ACX57xx which gives the ability to use an alternate LED pattern. See Description of LED patterns on access readers, and how to change them for configuration.

To The Top!

Building Automation Knowledge Base

Related Forums

Intelligent Devices Forum

What are the PinOuts for the RS-232 Connection of the older 1st Generation CX controllers.

Translating Cyberstation to a different language

Useful Continuum SQL database queries and saving them for later use

Niagara R2 to G3 (AX) Data Exchange - oBIX vs. BACnet IP

Decreasing network performance on TCP/IP layer. Direct Connections seem to work fine.

Error: The installed TAC Vista version is not compatible with XBuilder 5.1.8

PI LiveData error or intermittent value updates when running Pinpoint

Error when commissioning I/A MNL800 controller in LonMaker

HHC failure using Windows 7

Adding Webstation to an Existing Network

Where can I get information on programming for the Continuum Web Server?

UltiVist client workstation failed to restart error: SYS3175 - A program generated an access violation

Can a Webpage be embedded in a TGML Graphics like in Continuum?

Many 1465 CRC error logged on all I2 controllers

Drayton Theta YB Actuators variations

AC256 Drum to Continuum PE Conversion Utility

What is the accuracy of Real Time Clock?

Internal modem can be installed in the field on a Niagara G3 ENC

SNVT not updating Menta inputs in a 731

AC1/AC1A does not have alternate LED pattern

Building Automation Knowledge Base

Related Forums

This is a heading