Building Automation Knowledge Base

Issue How do I locate the consolidated patch files (modules) for the I/A Series G3 maintenance builds (3.6.406, 3.7.106, 3.8.37).  Please note:  I/A Series G3 maintenance builds (3.6.407, 3.7.108, and 3.8.41) are now available for download from the Schneider Electric Buildings Download Center and include all updates for the previous builds. Product Line TAC IA Series Environment I/A Series G3 maintenance builds - 3.6.406, 3.7.106, and 3.8.37 Cause Various issues have been resolved in I/A Series G3 however it is difficult to locate the modules individually. Resolution Please note:  New I/A Series G3 maintenance builds (3.6.407, 3.7.108, and 3.8.41) are now available for download from the Schneider Electric Buildings Download Center.  The new builds already include the consolidated patches listed below. Below the latest consolidated patch files for I/A Series G3 maintenance builds 3.6.406, 3.7.106, 3.8.37 are listed.  The files contain updated modules and a set of release notes.  The consolidated patch files are available for download on the Buildings Download Center.  Login to the Schneider Electric Buildings Download Center and enter Consolidated_Patches in the search area or the filename of the zip shown below.  Modules listed in bold have been modified or added since the previous patch. Note: This article will be updated with information to newer patch files as they become available for release. Consolidated_Patches_3.6.406_SE_05272015.zip  ...  Click here for Release Notes alarm 3.6.406.3 bacnet 3.6.406.3 baja 3.6.406.10 bajaui 3.6.406.3 control 3.6.406.1 docMbus 3.6.406.5 driver 3.6.406.1 fox 3.6.406.2 gx 3.6.406.1 kitLon 3.6.406.1 lonworks 3.6.406.5 mbus 3.6.406.5 modbusCore 3.6.406.3 modbusSlave 3.6.406.2 modbusTcp 3.6.406.2 modbusTcpSlave 3.6.406.2 ndedicatedMicros 3.6.406.3 niagaraDriver 3.6.406.3 obix 3.6.406.1 obixDriver 3.6.406.1 opc 3.6.406.1 pdf 3.6.406.1 provisioningNiagara 3.6.406.1 raster 3.6.406.1 report 3.6.406.1 schedule 3.6.406.1 snmp 3.6.406.1 weather 3.6.406.1 web 3.6.406.9 workbench 3.6.406.3 Consolidated_Patches_3.7.106_SE_07242015.zip   ...  Click here for Release Notes alarm 3.7.106.7 alarmOrion 3.7.106.2 bacnet 3.7.106.15 baja 3.7.106.10 bajaScript 3.7.106.1 bajaui 3.7.106.5 control 3.7.106.1 docMbus 3.7.106.5 driver 3.7.106.1 fox 3.7.106.3 gx 3.7.106.2 history 3.7.106.2 hx 3.7.106.2 kitControl 3.7.106.1 kitLon 3.7.106.1 kitPxGraphics 1.0.16 lonworks 3.7.106.5 mbus 3.7.106.5 mobile 3.7.106.1 modbusCore 3.7.106.3 modbusSlave 3.7.106.2 modbusTcp 3.7.106.2 modbusTcpSlave 3.7.106.2 ndedicatedMicros 3.7.106.3 niagaraDriver 3.7.106.5 niagaraLexiconZhcn 3.7.106.6 niagaraVirtual 3.7.106.3 obix 3.7.106.2 obixDriver 3.7.106.5 opc 3.7.106.2 pdf 3.7.106.1 platWifi 3.7.106.1 provisioningNiagara 3.7.106.2 raster 3.7.106.1 report 3.7.106.2 schedule 3.7.106.3 seriesTransform 3.7.106.7 smartTableHx 3.7.106.1 snmp 3.7.106.4 weather 3.7.106.1 web 3.7.106.17 workbench 3.7.106.5       Consolidated_Patches_3.8.37_SE_07242015.zip   ...  Click here for Release Notes alarm 3.8.38.5 bacnet 3.8.38.11 baja 3.8.38.10 bajaui 3.8.38.3 control 3.8.38.1 docMbus 3.8.38.5 driver 3.8.38.1 email 3.8.39 gx 3.8.38.1 history 3.8.38.2 hx 3.8.38.3 kitControl 3.8.38.1 kitLon 3.8.38.1 kitPx 3.8.38.1 kitPxGraphics 1.0.16 lonworks 3.8.38.5 mbus 3.8.38.5 modbusCore 3.8.38.3 modbusSlave 3.8.38.2 modbusTcp 3.8.38.2 modbusTcpSlave 3.8.38.2 nDriver 3.8.38.1 niagaraDriver 3.8.38.1 niagaraVirtual 3.8.38.2 obixDriver 38.38.1 platMstp 3.8.38.9 provisioningNiagara 3.8.38.1 raster 3.8.38.1 report 3.8.38.1 schedule 3.8.38.3 smartTableHx 3.8.38.1 snmp 3.8.38.4 web 3.8.38.11 workbench 3.8.38.5 zwave 3.8.38.1   ********* Previous Release History ********* Consolidated_Patches_3.6.406_SE_09112014.zip  ...  Click here for Release Notes alarm 3.6.406.2 bacnet 3.6.406.3 baja 3.6.406.7 bajaui 3.6.406.2 control 3.6.406.1 driver 3.6.406.1 fox 3.6.406.2 gx 3.6.406.1 lonworks 3.6.406.3 modbusTcp 3.6.406.2 ndedicatedMicros 3.6.406.3 niagaraDriver 3.6.406.3 obix 3.6.406.1 provisioningNiagara 3.6.406.1 raster 3.6.406.1 schedule 3.6.406.1 snmp 3.6.406.1 weather 3.6.406.1 web 3.6.406.6 workbench 3.6.406.2 Consolidated_Patches_3.6.406_SE_11112014.zip  ...  Click here for Release Notes alarm 3.6.406.3 bacnet 3.6.406.3 baja 3.6.406.7 bajaui 3.6.406.2 control 3.6.406.1 driver 3.6.406.1 fox 3.6.406.2 gx 3.6.406.1 lonworks 3.6.406.3 modbusTcp 3.6.406.2 ndedicatedMicros 3.6.406.3 niagaraDriver 3.6.406.3 obix 3.6.406.1 provisioningNiagara 3.6.406.1 raster 3.6.406.1 schedule 3.6.406.1 snmp 3.6.406.1 weather 3.6.406.1 web 3.6.406.6 workbench 3.6.406.2   Consolidated_Patches_3.7.106_SE_09112014.zip   ...  Click here for Release Notes alarm 3.7.106.5 alarmOrion 3.7.106.2 bacnet 3.7.106.13 baja 3.7.106.5 bajaui 3.7.106.4 control 3.7.106.1 driver 3.7.106.1 fox 3.7.106.3 gx 3.7.106.2 history 3.7.106.1 kitControl 3.7.106.1 lonworks 3.7.106.3 modbusTcp 3.7.106.2 ndedicatedMicros 3.7.106.3 niagaraDriver 3.7.106.5 niagaraLexiconZhcn 3.7.106.6 niagaraVirtual 3.7.106.1 obix 3.7.106.2 obixDriver 3.7.106.4 pdf 3.7.106.1 platWifi 3.7.106.1 provisioningNiagara 3.7.106.2 raster 3.7.106.1 report 3.7.106.2 schedule 3.7.106.2 seriesTransform 3.7.106.7 snmp 3.7.106.2 weather 3.7.106.1 web 3.7.106.14 workbench 3.7.106.4 Consolidated_Patches_3.7.106_SE_11112014.zip   ...  Click here for Release Notes alarm 3.7.106.6 alarmOrion 3.7.106.2 bacnet 3.7.106.13 baja 3.7.106.5 bajaui 3.7.106.4 control 3.7.106.1 driver 3.7.106.1 fox 3.7.106.3 gx 3.7.106.2 history 3.7.106.1 kitControl 3.7.106.1 lonworks 3.7.106.3 modbusTcp 3.7.106.2 ndedicatedMicros 3.7.106.3 niagaraDriver 3.7.106.5 niagaraLexiconZhcn 3.7.106.6 niagaraVirtual 3.7.106.1 obix 3.7.106.2 obixDriver 3.7.106.4 pdf 3.7.106.1 platWifi 3.7.106.1 provisioningNiagara 3.7.106.2 raster 3.7.106.1 report 3.7.106.2 schedule 3.7.106.2 seriesTransform 3.7.106.7 snmp 3.7.106.2 weather 3.7.106.1 web 3.7.106.14 workbench 3.7.106.4 Consolidated_Patches_3.7.106_SE_01222015.zip   ...  Click here for Release Notes alarm 3.7.106.6 alarmOrion 3.7.106.2 bacnet 3.7.106.14 baja 3.7.106.8 bajaui 3.7.106.5 control 3.7.106.1 driver 3.7.106.1 fox 3.7.106.3 gx 3.7.106.2 history 3.7.106.1 hx 3.7.106.2 kitControl 3.7.106.1 kitPxGraphics 1.0.16 lonworks 3.7.106.3 mbus 3.7.106.4 modbusCore 3.7.106.1 modbusTcp 3.7.106.2 ndedicatedMicros 3.7.106.3 niagaraDriver 3.7.106.5 niagaraLexiconZhcn 3.7.106.6 niagaraVirtual 3.7.106.3 obix 3.7.106.2 obixDriver 3.7.106.5 pdf 3.7.106.1 platWifi 3.7.106.1 provisioningNiagara 3.7.106.2 raster 3.7.106.1 report 3.7.106.2 schedule 3.7.106.2 seriesTransform 3.7.106.7 snmp 3.7.106.3 weather 3.7.106.1 web 3.7.106.16 workbench 3.7.106.5   Consolidated_Patches_3.7.106_SE_05272015.zip   ...  Click here for Release Notes alarm 3.7.106.7 alarmOrion 3.7.106.2 bacnet 3.7.106.15 baja 3.7.106.9 bajaScript 3.7.106.1 bajaui 3.7.106.5 control 3.7.106.1 docMbus 3.7.106.5 driver 3.7.106.1 fox 3.7.106.3 gx 3.7.106.2 history 3.7.106.2 hx 3.7.106.2 kitControl 3.7.106.1 kitLon 3.7.106.1 kitPxGraphics 1.0.16 lonworks 3.7.106.5 mbus 3.7.106.5 mobile 3.7.106.1 modbusCore 3.7.106.3 modbusSlave 3.7.106.2 modbusTcp 3.7.106.2 modbusTcpSlave 3.7.106.2 ndedicatedMicros 3.7.106.3 niagaraDriver 3.7.106.5 niagaraLexiconZhcn 3.7.106.6 niagaraVirtual 3.7.106.3 obix 3.7.106.2 obixDriver 3.7.106.5 opc 3.7.106.2 pdf 3.7.106.1 platWifi 3.7.106.1 provisioningNiagara 3.7.106.2 raster 3.7.106.1 report 3.7.106.2 schedule 3.7.106.2 seriesTransform 3.7.106.7 smartTableHx 3.7.106.1 snmp 3.7.106.4 weather 3.7.106.1 web 3.7.106.17 workbench 3.7.106.5         Consolidated_Patches_3.8.37_SE_09112014.zip   ...  Click here for Release Notes alarm 3.8.38.2 bacnet 3.8.38.3 baja 3.8.38.2 bajaui 3.8.38.1 control 3.8.38.1 driver 3.8.38.1 gx 3.8.38.1 kitControl 3.8.38.1 lonworks 3.8.38.3 modbusTcp 3.8.38.2 platMstp 3.8.38.6 raster 3.8.38.1 report 3.8.38.1 schedule 3.8.38.1 snmp 3.8.38.2 web 3.8.38.3 workbench 3.8.38.1 zwave 3.8.38.1     Consolidated_Patches_3.8.37_SE_10012014.zip   ...  Click here for Release Notes alarm 3.8.38.2 bacnet 3.8.38.3 baja 3.8.38.2 bajaui 3.8.38.1 control 3.8.38.1 driver 3.8.38.1 gx 3.8.38.1 kitControl 3.8.38.1 lonworks 3.8.38.3 modbusTcp 3.8.38.2 platMstp 3.8.38.8 raster 3.8.38.1 report 3.8.38.1 schedule 3.8.38.1 snmp 3.8.38.2 web 3.8.38.3 workbench 3.8.38.1 zwave 3.8.38.1       Consolidated_Patches_3.8.37_SE_11112014.zip   ...  Click here for Release Notes alarm 3.8.38.4 bacnet 3.8.38.6 baja 3.8.38.2 bajaui 3.8.38.1 control 3.8.38.1 driver 3.8.38.1 gx 3.8.38.1 kitControl 3.8.38.1 lonworks 3.8.38.3 modbusTcp 3.8.38.2 platMstp 3.8.38.8 raster 3.8.38.1 report 3.8.38.1 schedule 3.8.38.1 snmp 3.8.38.2 web 3.8.38.3 workbench 3.8.38.1 zwave 3.8.38.1     Consolidated_Patches_3.8.37_SE_01222015.zip   ...  Click here for Release Notes alarm 3.8.38.4 bacnet 3.8.38.9 baja 3.8.38.6 bajaui 3.8.38.2 control 3.8.38.1 driver 3.8.38.1 gx 3.8.38.1 hx 3.8.38.3 kitControl 3.8.38.1 kitPxGraphics 1.0.16 lonworks 3.8.38.3 mbus 3.8.38.4 modbusCore 3.8.38.1 modbusTcp 3.8.38.2 nDriver 3.8.38.1 niagaraVirtual 3.8.38.2 obixDriver 38.38.1 platMstp 3.8.38.8 raster 3.8.38.1 report 3.8.38.1 schedule 3.8.38.1 snmp 3.8.38.3 web 3.8.38.7 workbench 3.8.38.2 zwave 3.8.38.1 Consolidated_Patches_3.8.37_SE_05272015.zip   ...  Click here for Release Notes alarm 3.8.38.5 bacnet 3.8.38.11 baja 3.8.38.9 bajaui 3.8.38.3 control 3.8.38.1 docMbus 3.8.38.5 driver 3.8.38.1 email 3.8.38.1 gx 3.8.38.1 history 3.8.38.2 hx 3.8.38.3 kitControl 3.8.38.1 kitLon 3.8.38.1 kitPx 3.8.38.1 kitPxGraphics 1.0.16 lonworks 3.8.38.5 mbus 3.8.38.5 modbusCore 3.8.38.3 modbusSlave 3.8.38.2 modbusTcp 3.8.38.2 modbusTcpSlave 3.8.38.2 nDriver 3.8.38.1 niagaraDriver 3.8.38.1 niagaraVirtual 3.8.38.2 obixDriver 38.38.1 platMstp 3.8.38.9 provisioningNiagara 3.8.38.1 raster 3.8.38.1 report 3.8.38.1 schedule 3.8.38.2 smartTableHx 3.8.38.1 snmp 3.8.38.4 web 3.8.38.10 workbench 3.8.38.4 zwave 3.8.38.1 bajaui 3.8.38.2 bajaui 3.8.38.2 baja 3.8.38.6 baja 3.8.38.6               obixDriver 3.7.106.4 alarm 3.7.106.5 alarm 3.7.106.5 alarmOrion 3.7.106.2 hx 3.8.38.3 hx 3.8.38.3 hx 3.8.38.3   gx 3.8.38.1 gx 3.8.38.1 gx 3.8.38.1   hx 3.8.38.3   kitLon 3.8.38.1 kitLon 3.8.38.1   nDriver 3.8.38.1   nDriver 3.8.38.1

Issue Troubleshooting LON Network communications. Product Line EcoStruxure Building Operation, TAC Vista, TAC IA Series Environment Xenta Controllers MNL I/A Controllers EcoStruxure Building Operation AS-P LPA Protocol Analyzer Cause Intermittent communication failures, high bandwidth, error packages, noise on the line -- these can be difficult to pin down and identify. Resolution These two documents attached produced by Loytec are invaluable resources in troubleshooting a LON network.  The first deals with common causes of noise on LON Wires.  The second details what to do once you've procured an LPA protocol analyzer -- how to use it and interpret data.   For a Vista system, also see Actions for reducing Bandwidth in a Vista network. For an EcoStruxure Building Operation system, also see Bandwidth Throttling.    If an LPA protocol analyzer is not available there is also an option to log the Lon communication to and from the ES, AS-P, or AS-B. To do that you change the debug level from "Information" to "Trace" for: /Automation Server/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.lon/nsp.pin.lon.comm After the investigation make sure to set the debug level back to "Information" again. For debugging assistance a Tool called SBO Lon Decoder can be used.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution View the attached video.   Use the link to the original post in Area360 to get written instructions.

Issue Need the UL Listings for Xenta Product Line Product Line TAC IA Series, TAC INET, TAC Vista Environment Xenta Cause UL Listings for Xenta Product Line Resolution Go to Exchange Online and log in Search for "TAC Vista UL Listings" (Example, Click Here) You can find more information in Xenta Hardware UL 864 Listing.

Issue When viewing graphics in Enterprise Server values are flashing in and out. Product Line TAC IA Series Environment R2 Niagara Cause When viewing the UNC's workspace editor, the values are ok, but in the Enterprise Server links are active and inactive. Resolution The Enterprise Server stations have to be configured with different ports to run simultaneously. Please consult Two stations running concurrently on a Niagara R2 computer or stop second station from running.

Issue Standard Output Window displays the following error:  Java.net.socketexception.reset Product Line TAC IA Series Environment R2 Niagara Cause The IP network has two NIC cards assigned the same address.  This results in a  Duplicate IP Resolution Use WireShark to Find the duplicate IP and re-assign a new ip to the server or UNC IP. For more detail see Using WireShark to analyse communications on an Ethernet network. 

Issue How can a new Source website account be obtained? Product Line TAC IA Series Environment Repository for all I/A files from legacy programming tools to new released versions or updates of Niagara and WorkPlace Tech Cause New employee of a Schneider Electric branch or partner Resolution The Source has been deactivated and all files have been migrated to The Exchange. Navigate to The Exchange Extranet and register for a new account. For more information on registration, see Register for The Exchange.

Issue How to remove the Alarm File on a Niagara R2 Enterprise Server. Product Line TAC IA Series Environment Niagara R2 Enterprise Server Cause The easiest way is to delete the entire (logged data) database; however this will also delete all archived data (logs, alarms, etc.) from the Cloudscape database collected by the Enterprise Server station. For alternatives to deleting the entire logged data, see "Maintenance of the Alarm Archive File" in How to remove data for all logs prior to a specific date in a Niagara R2 Enterprise Server. Resolution To delete the entire database: Close WorkPlace Pro Stop the station Go to the Control Panel and Select Administrative Tools and Select Services (short cut) and Niagara, which should indicate "Started" Right Click on Niagara, and select "Stop" To delete or remove the APP folder (and all included files) from the station folder: Go to My Computer and Select Local Disk (C) and Select Niagara Select the Niagara system desired and Select Stations and Select the desired station Select the app file and Delete it All archived data including the alarms will now be cleared.  The station database will automatically re-create the APP folder and Cloudscape file structure, once it is restarted. Re-start the station:   Go to the Control Panel and Select Administrative Tools and Select Services (short cut) and Niagara’s Status should be blank indicating the service is not running Right Click on Niagara, and select "Start"

Issue I/A Series R2 OBIX Driver part number Product Line TAC IA Series Environment I/A Series R2 Enterprise Server I/A Series R2 UNC Cause In order for an I/A Series R2 Enterprise Server or UNC to function as an OBIX server, the Enterprise Server or UNC needs to be licensed for it. This is required for integration to I/A Series G3. Refer to Configure oBIX to integrate a Niagara R2 station and a Niagara G3 station. Resolution Part number: IA-DRV-OBIX This is the part number required for each Enterprise Server / UNC that needs to function as an OBIX server.   *Update - I/A Series R2 has been discontinued. As of January 1, 2015, the part number IA-DRV-OBIX will no longer be available for purchase. 

Issue A network of GCM-86000s with EtherNet NIMs does not have bi-directional communications between all GCM/ NIMs. It is a shared network with routers. Some symptoms reported include: A GCM/ NIM may be able to send to some GCM/ NIMs, but not to others. A GCM/ NIM may be able to receive data from some GCM/NIMs, but not from others. A GCM/ NIM may be able to send to a GCM/NIM, but not receive data from that GCM/NIM. You might be able to "ping" all GCM/NIMs on the network, and ACCESS all of them from the GCM menu, but still have issues as in 1-3 above. Product Line TAC IA Series Environment GCM-86000 series (including LNC-100, SIM-CCN, SIM-MTECH, SIM-TRANE, and SIM-YORK) EtherNet NIM (GCM-ETH-001) Shared (customer's) EtherNet LAN with routers Cause In the NIM block of one or more of the affected GCM/ NIMs, the IP Multicast address (IPMLT) is set incorrectly. In the following example, the NIM block parameters were taken from a network of four GCM/NIMs, experiencing all four of the issues noted above.     GCM#1 GCM#2 GCM#3 GCM#4   5.4A 5.3A 5.4A 5.4A   11.2T 11.2T 11.2T 11.2T PNLIP 010.020.000.028 010.020.000.019 010.020.004.008 010.020.004.009 RTRIP 010.020.000.001 010.020.000.001 010.020.000.001 010.020.000.001 DIRSV 010.020.000.028 010.020.000.028 010.020.000.028 010.020.000.028 ETHML 01.20.96.01.00.00 01.20.96.01.00.00 01.20.96.01.00.00 01.20.96.01.00.00 IPMLT 010.020.000.019 010.020.000.019 010.020.000.019 010.120.000.019 IPSUB 255.255.000.000 255.255.000.000 255.255.000.000 255.255.000.000 UDPPT 1235 1235 1235 1235 Resolution On a shared network with routers, the IP Multicast address (IPMLT) should be the same as the Panel IP address (PNLIP); IPMLT = PNLIP. Using the appropriate FLASH clear procedure, and set the NIM block parameters so that IPMLT = PNLIP. In the example below, make the changes to the IPMLT as high-lighted in yellow.   GCM#1 GCM#2 GCM#3 GCM#4 GCM Rev. 5.4A 5.3A 5.4A 5.4A NIM Rev. 11.2T 11.2T 11.2T 11.2T PNLIP 010.020.000.028 010.020.000.019 010.020.004.008 010.020.004.009 RTRIP 010.020.000.001 010.020.000.001 010.020.000.001 010.020.000.001 DIRSV 010.020.000.028 010.020.000.028 010.020.000.028 010.020.000.028 ETHML 01.20.96.01.00.00 01.20.96.01.00.00 01.20.96.01.00.00 01.20.96.01.00.00 IPMLT 010.020.000.028 010.020.000.019 010.020.004.008 010.020.004.009 IPSUB 255.255.000.000 255.255.000.000 255.255.000.000 255.255.000.000 UDPPT 1235 1235 1235 1235 See the Nim Networking and Configuration Guide, F-25955-4, Chapter 2, "GCM Shared Network Address Guidelines (Routed Network)" for details. For EtherNet NIMs with firmware revisions 11.2P or 11.2T, see "Special NIM Address Switch Functions" for the REVISED FLASH clear procedure. For EtherNet NIMs with firmware revisions 11.1F or earlier, see "Flash clear" procedure for GCM Ethernet NIMs (GCM-ETH-001) with firmware prior to revision 11.2P.

Issue A red exclamation mark is seen with a discovered MNB controller icon in WorkPlace Commissioning Tool Product Line TAC IA Series Environment I/A Series WorkPlace Commissioning Tool I/A Series Micronet BACnet controller (MNB) Cause The WorkPlace Commissioning Tool has lost communications with the BACnet device Resolution Resolve the BACnet communications issue. Refer to BACnet MS/TP Bus Communication Troubleshooting Checklist. Refer to the table below which is extracted from the IA Series MicroNet BACnet WorkPlace Commissioning Tool and Flow Balance Tool Users Guide. Icon and Type Applicable Devices Meaning Remote I/O Warning MNB-1000 A remote I/O module connected to the MNB-1000 controller is in a state other than "online and configured" (status code 0x03). Lost Communication All Devices The Tool is no longer able to communicate with the device. Operation in Progress All MNB-xxxx Devices Device is in the midst of an operation. For example, the device may be undergoing a firmware upgrade, or an MNB-Vx VAV Controller may be performing a Check Rotation.

Issue Error "Software Releases are incompatible, Local 2.301.532v1, Remote:Null" is displayed when accessing a UNC with the I/A Series WorkPlace Pro software. Product Line TAC IA Series Environment I/A Series (Niagara) R2 UNC Cause A Firewall is blocking part of communications between the UNC and the computer running the WorkPlace Pro software. Resolution For proper communications operation, the I/A Series (Niagara) R2 software requires specific Ethernet ports to be open through any Ethernet firewall that is between the WorkPlace Pro computer and the UNC. The default settings of a UNC specify the use of ethernet port 80 and 3011 for communications between UNCs, the Enterprise Server and WorkPlace Pro.  These two ports must be open for bidirectional communications for both UDP and TCP communications. See Procedure for configuring the Windows Firewall for use with the I/A Series R2 (Niagara) software.

Issue When printing a graphic page with Internet Explorer the printed page or print preview is blank. Product Line TAC IA Series Environment Internet Explorer 11 Java version 7 update 55 R2 gx graphic Cause Enable the next-generation Java Plug-in option is disabled in the Java control panel advanced tab. Resolution Enable the next-generation Java Plugin Restart the browser. If the next-generation plugin was disabled for security reasons please consult I/A Series R2 / G3 graphics are not displayed when using web browser after the Java version is updated to Java 7 Update 51 or later on how to add the site to the exception list so the graphics will load without having to disable the next-generation plugin.

Issue Every time you compile a program object you get a message saying the "Program is not signed"   Product Line TAC IA Series Environment I/A Series N4 Jace 8000 I/A Series N4 Enterprise Server Cause Tridium's Niagara N4 product will at some point in the future require code signing Resolution Create the main certificate in our Workbench to be used for signing our Program Objects. Go to the top drop-down menu on the Workbench and select "Tools - Certificate Management". Note: do not open the Certificate Management of your Platform. That is different and will be used for our running stations, not for this purpose. On the "User Key Store" tab, press "New" to create a new certificate. Fill in all the required fields. Make sure you change the "Not After" date so the certificate does not expire in just 1 year. Select the specific "Certificate Usage" as "Code Signing"   Press "OK" and set a password for your certificate. Remember: this password will be asked by the workbench at the point of compiling your code. Now select the new certificate, then press the "Export" button below   Export the certificate without the private key. You will be prompted then to give your certificate file a name and store it in your computer. We would also recommend exporting the certificate again, this time with the private key included, and storing it with an indicative name, in case you want to transfer it to a different machine. Change tab and move to the "User Trust Store". From there, press the button "Import" at the bottom and select the certificate without the private key. It should appear in green as accepted in the windows above. Go to the top drop-down menu, and select "Tools - Options" Find the "Code Signing Options" on the left-hand side, and on the "Signing Cert" section select the certificate we have just created and accepted on our Workbench. Then press OK to confirm. Open the local host Platform, and double-click the platform Certificate Management. Select the tab "User Trust Store", then press the button "Import" and select again the certificate without the private key. On the station running locally, you can now compile your code. Note that the first time the Workbench will ask for your password (the one you assigned when creating the certificate). Add the password and see that the code now compiles with no certificate error If you try compiling code on a Jace, it will return the "Certificate not trusted" until you add the certificate to the Jace Certificate Management too. On the Jace Platform, double click the "Certificate Management", then select the tab "User Trust Store". In there, press "Import" and select your certificate without the private key. Your program objects will now compile correctly.  

Issue Factors to consider using oBIX vs. BACnet IP to exchange data between Niagara R2 and G3 systems Product Line TAC IA Series Environment Niagara R2 version 522 and later Niagara G3 version 3.4 and later Cause Planning factors to consider as to which method is better suited for the customer Resolution Either solution has pros and cons regarding implementation. One needs to think about what fits and how much engineering is required.  If the R2 UNCs (Jaces) are nearly full (CPU and/or memory or less than 40% idle time), then oBIX probably can't be used. It requires some resources to drop in the oBIX service. But if their CPU usage is good (> 40% idle time) and the resource count isn't near the limit, the oBIX service should fit into the UNC. With oBIX, one has access to much more information in the R2 station than with BACnet. BACnet just gives access to its standard objects (BV, BO, AV, AO, etc). oBIX would provide access to just about anything in the station, though some things might be in a string format. One could get trend logs and such using oBIX.  Please also note that R2 oBIX is server only - no R2 "shadow objects" exist to obtain remote oBIX data (e.g. from a G3 station). For additional details, refer to the following documents: Niagara AX-3.x oBIX Guide Niagara R2 to Niagara AX via oBIX Engineering Notes   With BACnet IP, one would need to set all the R2 points 'Foreign Address' field for any point to be available to the G3 station.  Then, configure the G3 BACnet network, and discover the R2 devices and points (Note that if the G3 station is a supervisor, or Enterprise Server, a BACnet license feature with the appropriate number of BACnet points must be purchased).   A G3 supervisor PC should handle 5000 oBIX or BACnet points, provided the station is properly licensed.  

Issue When commissioning I/A MNL800 controller in LonMaker LNS network management tool, an error will happen: One or more devices failed to update successfully, due to the following problem: "A device encountered an operational or messaging error while its configuration was being updated. (Subsystem: NS, #4031)" Product Line TAC IA Series, TAC Vista Environment Vista I/A MNL800 LonMaker Cause The issue is possibly due to more than one MNL800 controllers in the LonWorks network have the same Program ID defined in the WPT that causes the commissioning failed. Resolution Open the program of the MNL800 in WPT, right click in the blank place and choose Hardware Wizard. Click Next and modify the Program ID so that each MNL800 has unique program ID. Then it will be fine to commission them in LonMaker. There is also another method to deal with this issue. Please refer to Error: NS #4031 lcaErrNsUpdateFuncError A device encountered an operational or messaging error while its configuration was being updated (Subsystem: NS, #4031).

Issue An UltiVist client workstation failed to re-start and generated the following pop-up error: SYS3175 - A program generated an access violation at 1e1b1300. FIAHAPI.DLL 0001:00001300   Product Line TAC IA Series Environment UltiVist Cause Large file sizes cannot be handled by UltiVist. Resolution On the UltiVist client: Look for the almhist.d$$ file and delete it if it's greater than 10 megabytes in size.  The file is located in the \FI directory.  On a restart of UltiVist, this file will be re-created. On the UltiVist server: Look for the WSQxx.D$$ file in the \FI\ALARMS folder (where xx = workstation number) Follow instructions in The UltiVist server is not operating properly

Issue Can an internal modem be installed in the field on a Niagara G3 ENC. If so, what is the part number? Product Line TAC IA Series Environment Niagara G3, ENC-410, ENC-520 Cause Can an internal modem be installed in the field on a Niagara G3 ENC? Resolution An internal modem can be field installed on an ENC after purchase. No license changes are required. Both the ENC-410 and the ENC-520 uses the same part number, UNC-410-MDM. Reference the Replacing the Modem section of the TAC I/A ENC-xxx Installation Instructions documents for details on installing the internal modem. ENC-410 (document #F-27415) ENC-520 (document #F-27416) Reference Configure a Niagara G3 ENC serial port for dialup modem on setting up the port for dialup modem.   

Issue Obix is being used import logs from the R2, UNC-520 station into a Niagara G3, ENS. The problem is that some logs are being split into multiple histories in the ENS. A single log in the UNC is split into multiple histories when imported into the ENS. Product Line TAC IA Series Environment Niagara G3, ENS Niagara R2, UNC-520 Cause The problem is on the R2 side. The R2 web server uses multiple threads, each servicing a single HTTP request. The R2 oBIX server has a method to resolve the requested URI to an object in the station - usually a Node of some kind. If multiple requests are coming into the oBIX server at the same time, the URI resolution can be invoked by multiple threads. So if one thread resolved a URI to a particular Node, then a second thread came in and resolved a second URI to a second Node, sometimes the second Node could be used to fulfill the first request (as well as the second request). This resulted in multiple copies of the same history when brought in to the G3 ENS.    Resolution Once this problem was clearly identified, the solution was simply to synchronize access to the URI.  The new obix-2.301.535i.beta.jar synchronized this process to eliminate the splitting logs. Download and install the new R2 obix-2.301.535i.beta.jar file in all UNCs which archives their logs to the ENS. Reference How to install an I/A Series R2 JAR File for more information.

Issue MN-S# sensor connected to MNB-1000 showing all segments lit up Product Line TAC IA Series Environment I/A Series MNB-1000 Cause Connecting a UI to a Binary Input set as a binary type "pulse" in the MNB-1000's database will cause this. Resolution Per UI inputs of the MNB-1000 do not support pulse inputs, pulse inputs connected to an MNB-1000 must use a DI input.  Correct the database so the pulse input uses one of the DI inputs. Connect that DI to a Binary Input object set to binary type "pulse." Compile and download and the issue will clear.