Unable to Log into JACE-603/645 Using I/A Series R2 Admin Tool

[Product_Support]

Issue

Users cannot log into JACE-603 or JACE-645 hardware using the I/A Series R2 Admin Tool.

Product Line

TAC IA Series

Environment

• JACE-603
• JACE-645

Cause

The JACE-603 and JACE-645 controllers are based on the QNX platform and do not support host-level configuration via the R2 Admin Tool. These devices require platform configuration through Niagara G3 tools when licensed accordingly.

Resolution

• Use I/A Series G3 Workbench 3.6.47 or later for all host (platform) configuration of JACE-603 and JACE-645.
• For integration with I/A Series R2, refer to the Retrofit Board Niagara R2 Install and Startup Guide included with I/A Series G3 (document: docRetrofitBoardR2) version 3.6.47 or later.
• Supported revisions:
  • R2: 2.301.535 or higher
  • G3: 3.6.47 or higher