Building Automation Knowledge Base

Issue Link Summary Indicator in Netcon during Equalization Environment Netcon Cause During equalization, when a Client is connected to the File master, who is either directly or over Ethernet connected to the system, a – sign is displayed in the cnf column in Network Configuration, Link Summary. Normally, this indicates that there is no communications from the Client PC to the controllers. However, if you penetrate the link you are able to see all the controllers and their sub-lan devices. Resolution In order to get rid of the – sign in the cnf column, the following steps needs to be followed: Shut I/NET and I/O Server down on the Client Open Windows Explorer and browse to C:/Program Files/INET Seven/Data folder and delete all files with .dat extensions Restart I/NET and I/O Server again Go to Edit/Host Computer/Network Configuration and in the Link Summary, the – sign in the cnf column would be gone Note: The dat files will get rebuilt when I/NET is restarted.

Issue Crystal Reports in I/NET Seven Version 2.21 Environment I/NET Seven version 2.21 Crystal Reports XI Cause Beginning with I/NET Seven version 2.21, the I/Net Seven Reports application uses Crystal Reports XI as the reporting engine. Resolution In order to create and run reports using Seven Reports, you must first install Crystal Reports XI support files unto your PC. An installation program named SetupCrystalReportsXI.exe is included on I/Net’s installation disk for this purpose. When you execute this file, Microsoft Installer will launch and the necessary support files will be loaded onto your PC. We recommend that you install Crystal Reports XI support files immediately after completing the I/NET Seven host software installation. If you forget to install the support files, you will receive the following message when you launch Seven Reports: Crystal Reports Support files must be installed. Run CrystalReportsX1_Support Files.msi found on the Support Folder on the CD. If you see this message, click OK and install the support files from I/Net’s installation disk. To install Crystal Reports XI support files: Prepare to install the support files as follows: Close all other applications running on your system, including virus-checking software. Insert the I/NET Seven CD-ROM into your CD-ROM drive. If I/Net’s Setup program automatically launches, cancel it at the first screen that offers a Cancel button. Explore the CD-ROM and locate the following folder: d:\Support\SevenReports\CR_XI (where d: is the letter designation of your CD-ROM drive) Within this folder, execute the following file:SetupCrystalReportsXI.exe. This causes Microsoft Installer to launch and begin installing the support files. Follow the onscreen prompts to complete the installation process.

Issue If you have a double address on an SCU 1284, and the operation of the LEDs are wrong after you installed I/NET Seven rev 2.21 what do you do? Environment I/NET Seven rev 2.21 SCU 1284 Cause I/NET Site Resolution If you had set a double address in the SCU 1284, the operation of the LEDs are wrong. Both LED (Green and Red) are active permanently no matter what you set in the Door Editor(Anode/Cathode), the LED will just flash once when the door is operated. If the SCU is set to single address, the LED will work correctly. The equipment setting that will cause this issue is having a 7798C with BIN file Rev 1.08 and SCU1284 with BIN Rev 3.25. To correct this issue requires you to only change the BIN file in the 7798C from rev 1.08 back to Rev 1.06. This 1.06 Bin file is from the I/NET Seven rev 2.16 release. Please note the SCU1284 LED issue DOES NOT exist in the following BIN files in the I/NET Seven rev 2.21 release. 7798B Bin is OK 7793 Bin is OK SCU1284 Bin(3.25) is OK

Issue Transfer pressure values with units of inches of water between I/NET and LON with a 913/527/731. Environment I/NET Xenta 913/527/731 XBuilder Cause When reading pressure from LON, the value is always in metric units, Pascals, on the LON wire. When the value comes into I/NET, it will be a large, unexpected number. Resolution To read in a LON pressure value into I/NET: Create two internal points in I/NET. AO to receive the raw pressure value in Pascals AI to perform the conversion to inches of water Add a calculation to the AI to perform the conversion: P0*C0 P0 = AO created to receive the raw pressure value in Pascals C0 = 0.004 to convert value from Pascals to inches of water Set the connection object in XBuilder: From = LON SNVT_press To = AO to receive the raw pressure value The AI should be reading the correct value in units inches of water. To write a setpoint value out of I/NET to LON: Create two internal points in I/NET: AO where the user enters desired static setpoint in inches of water AO to perform the conversion to Pascals Add a calculation to the AO to perform the conversion: P0*C0 P0 = AO created to enter desired static setpoint in inches of water C0 = 249 to convert value from inches of water to Pascals Set the connection object in XBuilder: From = AO to perform the conversion To = LON SNVT_press The SNVT should be reading the correct value in desired units.

Issue Using Russian language with I/NET Environment I/NET foreign language translations Cause I/NET (with SQL) that is installed on an English operating system will not be able to display Russian alphabet characters if regional settings are later changed to Russian. Resolution To avoid this problem, change the regional settings before the installation I/NET and SQL.

Issue Xenta 555/731 resets when an alarm is blocked or unblocked. Environment Xenta 555, 731 XBuilder Cause If you set an alarm object to email you when the alarm is blocked or unblocked, the Xenta will send the email, and change the alarm state to blocked or unblocked, but then performs a reset. Resolution Work around for now is to not check the blocked and unblocked condition to send emails in XBuilder

Issue Vista to I/NET Integration Tips Product Line TAC INET, TAC Vista Environment I2V Integration I/NET XBuilder Xenta 913 Xenta 527 Cause An input in I/NET can only be controlled from an outside source if it is in "Test" or "Manual," so outputs must be used. Resolution When integrating with an I/NET system using a Xenta 5/7/9xx, all I/NET points must be defined as either AO or DO, regardless of the direction of information flow. To get data from an I/NET system (into Lon, BACnet, or Modbus) use the AO attribute "value" or DO attribute "value." To get data into an I/NET system (from Lon, BACnet or Modbus) use the AO attribute "value" or DO attribute "control."

Issue No Values being displayed on an MR Environment I/NET MR Micro Regulator Controllers Cause Quick Poll not enabled. Resolution Connect to the controller. Select Edit/Controller/MCU Configuration. Select Station and check the QP (Quick Poll) boxes for the addresses with this issue. Close out the Editors and restart I/Net again.

Issue Exporting/Importing Configuration Profiles and need to copy CCTV configuration from one machine to another. Product Line TAC INET Environment I/NET Seven Cause When Configuration Profiles are created on one PC and the user wants to copy it onto another PC, there is no easy way to do this even through the SQL database. To accomplish this the user would have to first, Export and then Import the configuration files from the registry. Likewise when setting up a second standalone machine to use the same CCTV interface or similar Host masking settings can take some time. This process will allow you to transfer everything configured under the profile setting to a new machine. Resolution The following step describes how to do this: Caution • Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. • To open Registry Editor, click Start, click Run, type regedit, and then click OK. • You can use a text editor like Notepad to work with the registry files you create by exporting. • You can save registry files in the Windows format, or as text files. Registry files are saved with .reg extensions, and text files are saved with .txt extensions. • In Windows Explorer, double-clicking a file with the .reg extension imports the file into the computer's registry. To import a registry hive just double click it from Windows Explorer. Open the Registry Editor On the File menu, click Export. In File name, enter a name for the registry file. Under Export range, do one of the following: To back up the entire registry, click All. To back up only a particular branch of the registry tree, click Selected branch and enter the name of the branch you want to export. Click Save. HOST MASK information To share host mask configurations between PCs, browse to C:\I/NET SEVEN DATA and copy the .dat files relevant to the configuration profile

Issue ATS button Grayed out after upgrade to 2.21, 2.30, 2.31 or beyond from a revision prior to 2.21 Environment I/NET software upgraded to 2.21, 2.30, 2.31 or beyond from a revision prior to 2.21. 2.40,2.40a,2.41,2.41a Cause Change in password rights forces revisit of password permissions. After the upgrade the ATS button in the door editor is grayed out or unavailable. It is also grayed out if you modify the parameters of the door and try to click ATS at the bottom of the window. Resolution Edit Host Computer and select Passwords. From here you will need to edit the TAC account as well as the accounts who will need access to the ATS button. Scroll down to the two Door Schedules, first under Host Access and the second under DCU Access. Put a check in the box for enabling the Door Schedule. Log off and log back in for the settings to take effect.

Issue Host Computer running Windows Virtual Machine (VM) and not able to see the Xenta 527-NPR Environment Windows XP running Virtual Machine with I/NET running on the Virtual Machine.   Cause When running Virtual Machine mode, your network via TCP/IP is not able to see the Xenta 527 NPR because of the Default NAT setting needing to be changed to Bridged.   Resolution When setting up Windows Virtual Machine the default setup is "NAT" but needs to be changed to "Bridged" Bridged mode lets the virtual machine share the host's Ethernet connection, while appearing as a separate machine with its own MAC and TCP/IP address. NAT mode nats through the hosts NIC, much like the 192.168.1.x machines nat through your router to the internet. The VMware server assigns DHCP addresses to the virtual network cards, and the NAT system takes it from there through the real NIC.

Issue AMT not showing First Name and Last Name information in the Transactions Window   Environment I/NET running in a Windows Environment Xenta Server 527 / 731 Cause The Host PC is not listed as the SQL Host Number in the Xenta 527 / 731. Resolution In the configuration of the Xenta Router the Host PC has the default value of Zero. To fix this you must: Connect the Xenta 731/ 527 Server 24 VAC power. Refer to the TAC Xenta 527 Installation Instructions (0FL-3956). Connect a PC to the Xenta Serves. Attach a serial cable from the computer’s COM port to the RS-232 B port on the front of the Xenta Servers. Refer to TAC Xenta 511/527/911/913 Handbook (0-004-7870) for complete instructions. Set the Xenta Server communication parameters. Start a Hyper Terminal Session on your PC, once the cable is connected it will display the default information on the Xenta. Note: The factory default login/password is root/root, Hyperterminal into the Xenta and login with appropriate credentials. From the dsh/> prompt type inethost Hit the ENTER key sixteen times to get to the SQL Host Number. It’s default is 0 and should be changed to the HOST NUMBER for the Host PC. The host PC number can be found in the I/O Server at the top right hand side in the TCP/IP setting box. Log out and be sure to restart the Xenta Server for settings to change.

Issue SevenReports times out OR only collects data based on two criteria - 1.first five seconds 2. cannot display over five hundred values and fails to create a full report. Environment I/NET Seven using SevenReports on Windows based PC. Cause Seven Reports times out when collecting data from the database. Resolution Editing the OS Registry is like having brain surgery. Be careful and clear in your actions. Administrative rights are required. Go to Start\Run and type Regedit drill down on left side folders and follow these steps: HKEY_CURRENT_USER\Software\Business Objectives\Suite11.0\Crystal Reports Designer Component\DatabaseServer BrowseTimeout which should currently have the numerical value: 5 Double click, select Decimal, and change value data to the numerical value: 0 MaxNBrowseValues which should currently have the numerical value: 500 Double click, select Decimal, and change value data to the numerical value: 0 Exit Registry editor and reboot the operating system. This changes the SevenReports to not time out and allowance of over five hundred values.

Issue How to upgrade the bin files and SAV files in controllers Product Line TAC INET Environment I/NET Seven 2.xx running in a Windows Environment. Cause The bin files for the controllers are not all current with the version of I/NET being used. The SAV files backup process and what gets overwritten. Resolution To upgrade the bin files in the controllers: Attach to the controller by selecting from the pull down menu in I/NET, Connect and drill down past your link NPR to the controller Select Edit/Controller/Station Save – this backs up the current programming on the controller and overwrites your .sav file Select Edit/Host Computer/Software Restore and put a check in the box for Software and select the button for Download –this pushes the latest bin file to the controller. If you select the Database box in the previous step, it will push the database to the controller as well. If you have SCU or DCU controllers, select the SCU/DCU button at the bottom of the window from step 3 and follow the same procedure. Note: BIN files are stored in the C:\INET Seven Data\Data folder   To upgrade the SAV files in the controllers: Attach to the controller by selecting from the pull down menu in I/NET, Connect and drill down past your link NPR to the controller Select Edit/Controller/Station Save – this backs up the current programming on the controller sav files are located on the C:\Inet Seven Data\SAV folder. To make a backup, simply copy this folder to another location Step 2(two) overwrites the current SAV file in the c:\INet Seven Data\SAV location To restore the current SAV file to the controller, select Edit/Controller/Station Restore and overwrite the database in the controller   KEY POINT: bin files are the software for the controller/device .sav files are the database

Issue An upgrade site that has gone from a 7798b with dialup capability attached via modem to see the I/NET Seven C-Lan network has gone to VoIP phone communication. This changes the dialup communication. How to make this communication work? Environment I/NET Seven communicating with remote dial-up to a 7798b control board using USRobotics modem and analog phone line Cause Changing company structure to Voice over Internet Protocol (VoIP) rather than analog dial-up communications Resolution The Xenta 527 web based router will need to be in place to replace the dialup connection. Add a CLX card to the 7798b so it will work communicating to the 527 web based router (Note: the 7798C has this capability soldered onto the board and is not necessary). XBuilder will be required to set up graphic pages and email alerting if outbound communication from the network is needed.

Issue "Incorrect or missing I/Net Host Tool license." error occurs when I/NET Host Tool is launched via Vista > Tools > I/NET Host Tool. Product Line TAC INET, TAC Vista Environment I/NET Host Tool Cause "Incorrect or missing I/NET Host Tool license" error will occur if there is a full version of I/NET installed with its own license key. Running the full version of I/NET and launching I/NET Host Tool via Vista, will attempt to open a new instance of I/NET. The system will throw the error message because there is already an open instance with a license that is not the I/NET integrated license. I/Net (2.4X) runs as a service and will also create this condition if a second instance is launched. Stopping the service will allow I/Net to open without error. When using XBuilder to refresh the I/NET network. In XBuilder, upon a refresh, an instance of I/NET Host Tool is launched. If there is a current open I/Net instance, the error is thrown. Resolution This will not affect the network in any way since I/NET Host Tool and the full version use the same I/O Server. To avoid this message, shut down I/NET and I/O Server and start it again via Vista > Tools > I/NET Host Tool.

Issue Xenta error log - NoLink 29 Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Cause When checking the error log of an Xenta there is a error "NoLink 29". The error means that the network cable has been unplugged or that the Xenta has lost contact with the host in another way. Resolution 1. Check so that there is no loose ends on the TCP/IP cable connected to the Xenta and the router/switch. 2. Check with IT department to see if there has been any planned or unplanned disruption on the network.

Issue Remote Client Configuration Issues I.Net 2.31 and prior Product Line TAC INET Environment I/Net Seven version 2.xx with need for Remote Client configuration. Equalization, FileMaster, File Master, Equalized Client, Remote Client, Equalize, FM, EQ, RC, MSDE, Express, Full SQL, SQL, TCP/IP, Connection Cause Remote Client changes with I/Net Seven version 2.21 to 2.31 release. Resolution There are two different configurations for the Remote Client setup in I/Net Seven. Clicking the links below will open a PDF document which will show how the communication should be setup. This configuration is in the I/O Server under the current profile and can be found in the Workstation Options.   *IP Addresses are for demonstration purposes only.

Issue I/NET - Temporary Individual download problem Environment I/Net Seven using Access Control with at least one host pc for making badges or used for Access Control editing. Cause Download of changes to Access cards or Individual information not getting to the controller right away. Resolution If you add a card to the system and want it to be temporary be sure to check the "Automatic DPU restore" under Edit - Network configuration choose modify the Link. Choose what Host that should handle the request. Listing more than one Host address will increase network traffic and burden the network. I suggest you put a single Badging Machine or Host for Restore host 1. This can be read about in TCON300 under page 5-10.

Issue Error importing I/NET sav file to XBuilder Environment XBuilder I/NET sav file import Cause There's a problem in how the DcuXml.exe and XBuilder handles the import of sav files. If the "home" folder of the Windows user you are logged in with has a ".", XBuilder will import the sav file to the I/NET folder alright, but will actually look for the sav file in the Files folder, so one folder back. Eg. Domain user: br Location of the copied sav file: C:\Documents and Settings\br\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files\INET (For Win7 & Win Server 2008, it should be C:\Users\br\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files\INET. You need to turn on the Show hidden File option in Folder and search options under the Organize menu ) Where XBuilder looks for the sav file: C:\Documents and Settings\br\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files\INET (For Win7 & Win Server 2008, it should be C:\Users\br\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files\INET) Local user: br Location of the copied sav file: C:\Documents and Settings\br.WSDKHER9562\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files\INET (For Win7 & Win Server 2008, it should be C:\Users\br.WSDKHER9562\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files\INET) Where XBuilder looks for the sav file: C:\Documents and Settings\br.WSDKHER9562\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files (For Win7 & Win Server 2008, it should be C:\Users\br.WSDKHER9562\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files) Resolution XBuilder will generate an error, and the import.xml will be locked by the DcuXml.exe process, so you manually have to stop that. What you have to do is manually copy the sav file to the PROJECTNAME\Files directory before you import the I/NET network.