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Label: "tac vista"

View in: "Building Automation Knowledge Base" | Community

2045 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue What are the general recommendations for LonWorks system architecture? Product Line TAC Vista, TAC IA Series Environment LNS database LonWorks network Vista Server I/A Series MNL Cause Understanding the different communication speeds and optimal site design can lead to improved performance of LON traffic on a network. Resolution There are three levels supported by LonWorks. TCP/IP 1.25mbs high speed backbone 78Kbs FTT-10 level Our recommendation is to maximize the use of TCP/IP, minimize the use of the 1.25mbs high-speed backbone and use a tiered structure of 78Kbs LON segments. The IP provides high-speed data transfer, which is good. The 1.25mbs high-speed bus works fine, but it has a number of special requirements that must be adhered to for proper operation. The flexibility of this 1.25mbs network is limited for the expansion of new Lonworks segments, whereas the TCP/IP is more in line with current building infrastructure making it easier to expand the LonWorks system. In the TCP/IP there are two options that allow for better communications. Standard TCP/IP configuration that will work well for most middle-sized networks. This is standard with NL220 or Lonmaker installations Orion Stack is an improvement on the standard TCP/IP and can poll multiple values at one time helping improve the TCP/IP response on large networks. More information in setting up an Orion stack improved TCP/IP LonWorks network.

Issue No events in Vista No events in SQL $Queue grows in size Product Line TAC Vista Environment Vista DSSWriterService SQL Database Cause DSSWriterService is responsible to transfer log data and event's from TAC Vista queues into the SQL Database, it is crucial that this process has enough authority else no logs or events will be written. Resolution To change the user that handles DSSWriterService: Click on Start - Settings - Control Panel Open Administrative Tool and execute Services In the list to the right, (Services), locate TAC DSS Writer Services Right-click the TAC DSS Writer Services and choose properties Click on tab Log On Use Local System account or under "This account" specify a user with the correct authority Restart the Service and check the $queue folder. If folder insertevents and insertlogvalues are empty or just have a few files that are being removed the DSS Writer is working and has a connection with SQL. NOTE: After Vista 5.1.7 the Queue folders have been reworked and there are additional folders under insertevents and insertlogvalues. You will have to navigate under them to find the Event/log files.

Issue Does the Xenta Server firmware version have to match the TAC Vista Server version? Product Line TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Cause This situation usually occurs when upgrading a site. After the Vista software has been brought up to the latest version, does each Xenta Server also have to have its firmware upgraded to match? Resolution Whenever possible it is best to have the Xenta Server firmware version match the Vista Server version. However, if this is not possible, then ensure that the Vista Server is always of a later version than the Xenta Server. For example: a Vista 5.1.5 Server is okay with a Xenta 5.1.4 server, but a Vista 5.1.5 Server may not operate correctly with a Xenta 5.1.6 Server. The table below describes the compatibility between the TAC Vista Server, TAC XBuilder and TAC Xenta Server applications/firmware; third party dependency, e.g. java, not considered. More information about the table above including footnotes can be found in the document TAC Vista v5.1.8, TAC Xenta 500 700 900 v5.1.8 - Release Notes section 12.3. Consult the release notices for release software to identify defect corrections, new features, and potential changes in compatibility. If the versions are compatible then the decision to upgrade is up to the user, scheduling, and access to the units in the event of a failed upgrade units are remote. To upgrade a Xenta Server in Vista right click on the Xenta Server and select properties. Change the XBuilder Version property to the version of System Program and XBuilder being used. Note: In a specific situation there has been issues with the Xenta Server password in the properties window in Workstation. In this situation the Workstation was at version 5.1.8, the Xenta server was upgraded to 5.1.9, and then the XBuilder project was downloaded to the Xenta Server again. The Xenta Server was offline in Workstation. When the properties window was opened, the Xenta server password was much longer then it should have been. By reentering the password and clicking Okay, the Xenta Server came back online.

Issue The Object Server is attempting to open a file that is already opened by another application. Error: LNS #10 lcaErrFileOpen Lca : Could not open the specified Application Device load image (*.APB) file. (Subsystem: LNS, #10) Product Line TAC Vista Environment NL220 Vista LNS Cause Trying to load an application image to a Xenta 102-AX from NL220 by selecting the default APB extension may generate this error. Resolution Use the .NXE rather than the .ABP.

Issue Receiving message that KB2919355 must be installed when installing SQL Server 2016 on Windows Server 2012R2 Product Line Andover Continuum, EcoStruxure Building Operation, TAC Vista Environment Microsoft SQL Server 2016 Windows Server 2012R2 Cause To Install SQL 2016 on Windows Server 2012R2 you must have KB2919355 installed. Resolution To install KB2919355 you must first install KB2919442. Once this patch is installed then you will need to install KB2919355. After this patch is installed you will need to restart the server. After the reboot you should be able to restart the SQL server install and complete it. Links for the required patches Download Windows update KB2919442 Download Windows update KB2919355

Issue What is the role of the master node in a Vista network? Product Line TAC Vista Environment Vista server Cause In a network with several nodes (Operator units), one node is designated as the Master node of the database in the network Resolution The Master node is the node which contains the correct information about global objects. Information about global objects is controlled by the Master node, and if the information has changed, the other nodes (Slave nodes) will copy this information when they contact the Master node. So if the master is down the slaves cannot add/delete any global objects such as users. The other nodes will continue working normally even if the master is down.

Issue ISO 9001 certificate for Schneider Electric Buildings Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices,Other, TAC INET, TAC Vista Environment Management Certification Certificate for the Design and Manufacture of Building Management System Controllers, Devices and Electronic Systems Cause ISO9001 certificates are sometimes requested for different projects. Resolution Download the ISO 9001:2015 certificate here.

Issue Setting up a potentiometer or resistance input on a Xenta Programmable controller. Product Line TAC Vista Environment TAC Menta Xenta 280,300 and 400 Cause No input option is available for a potentiometer or resistance in a Xenta device Resolution A curve module can be used to create your own input lookup table, as shown below. Attached file Pot_To_0_100_R01.zip provides an example of this 10K potentiometer sample

Issue Can't import Xenta Server (5XX/7XX/9XX) XIF file into LonMaker. Get error message "The conversion of the file [path to file] into a XFB failed. Please verify that the file is a valid XIF. The utility XIF32BIN can be used to verify the contents of the file." when importing XIF file in LonMaker Product Line TAC Vista Environment TAC XBuilder LonMaker Xenta 511, 527, 701, 711, 721, 731, 913 Cause If the sum of the all the characters in the names of the node objects that you add are exactly 60, XBuilder generates a faulty XIF file which will not work in LonMaker. Example of faulty XIF file: File generated by TAC XBuilder version 5.1.5, XIF Version 4 Copyright (c) 2000 by TAC AB All Rights Reserved. Run on 0000-00-00 00:00 90:00:13:47:00:06:04:C3 2 15 1 8 1 5 2 0 0 2 6 11 13 13 11 3 0 16 0 0 1 11 8 11 5 9 13 28 0 0 15 5 3 113 0 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 90 0 240 0 0 0 40 40 0 5 8 5 12 14 15 * "&3.2@0,5Node_Object 5708,5Node_Object 5703,5Node_Object 5704 " The second-to-the-last line above (after the ") has 60 characters which adds an extra " in the line below, thus making it unusable. Resolution Open the Xenta Server project in TAC Xbuilder In the Network pane, expand the "SNVTs" folder Under "LonMarkObjects", add or delete one character in one of the node object names Right-click on the Xenta Server in the network pane and choose "Generate XIF file" Import the new XIF file into LonMaker

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.

Issue How to see a log of which users have logged in and logged out of a TAC Xenta server. Product Line TAC Vista Environment Xenta Server Xenta 511, 527, 701, 711, 721, 731, 913 Cause At times it may be desirable to audit who has accessed a Xenta server. Resolution Open Internet Explorer and log into the TAC Xenta Server. Go to Configuration > Events > Log in detection and select what type of logins you want to see. After doing this you can see the log-ins in TAC Vistas event viewer. If you also want to see them in the web interface, you have to add an event page in XBuilder. When you add the event page it will ask you to select a filter configuration file. It will default to a folder called Event types, go up one level from here and select the System folder, select the file called DebugEvents.xmle. After downloading the XBuilder projects the login information (and some other useful stuff) will be available in the new event page.

Issue It takes up to 3-4 minutes before a user is logged in to the Workstation. Product Line TAC Vista Environment TAC Vista 5.1.8 Cause The problem is a combination between a Vista server network and many disabled alarms. When logging on with a Workstation to a Vista server, the server will read the disabled alarms from the other Vista servers in the TAC Vista network. This is a slow process that can be slowed down even more if there are hundreds of disabled alarms. Resolution Try to keep disabled alarms to a minimum in a Vista server network. Don't have unnecessary disabled alarms in the system.

Issue Error "License run-time information is damaged. Contact software vendor. PSU ID: XXXXXXXX PSU Type: Unknown subfamily: 255" PSU ID on the sticker and what is Dongleutil reads out of the dongle do not match. Product Line TAC Vista Environment Aladdin Privilege Administrator 2.01 Vista IV Licensing Cause Mismatch in dongle has to be corrected. Resolution The PSU needs a master reset. This is done at Solution Team in the Malmö office. Contact Product Support to create a case ID to get instructions on where to send the PSU.

Issue Show the actual setpoint (nvoEffectSetPt) from the TAC Xenta 102-AX on the STR250 Product Line TAC Vista Environment TAC Xenta 102-AX STR-250 Cause It is possible to select normalized setpoint, or actual setpoint, via the TAC Xenta 102-AX plugin. If you select to have a normalized setpoint (this will show the same value both in heating as well as in cooling mode, but the controller still works against the heating setpoint in heating mode, and cooling setpoint in cooling mode), you will have the same value at nvoEffectSetPt as you have on the STR250. If you select to not have normalized setpoint, both the STR250 as well as the nvoEffectSetPt will show heating setpoint in heating mode, and cooling setpoint in cooling mode. Resolution If you select to have a normalized setpoint (this will show the same value both in heating as well as in cooling mode, but the controller still works against the heating setpoint in heating mode, and cooling setpoint in cooling mode), you will have the same value at nvoEffectSetPt as you have on the STR250. If you select to not have normalized setpoint, both the STR250 as well as the nvoEffectSetPt will show heating setpoint in heating mode, and cooling setpoint in cooling mode.

Issue Certain companies and SMTP mail servers require specific security protocols in order to accept messages. The requirement of Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocols can cause errors when the Vista alarm email notifications fail to send. Product Line TAC Vista Environment Vista Workstation Xenta Server Alarm Emails Cause Xenta server email notification does not have the option to use TLS or SSL security protocols TAC Vista email notification does not have the option to use TLS or SSL security protocols in versions prior to the 5.1.9 hotfix 17 build. Resolution The latest hotfix versions for Vista can be downloaded off of The Exchange Download Center. In order to obtain the SSL and TLS support for smtp server communication, Vista 5.1.9 hotfix 17 or later must be used. Prior to Vista 5.1.9 Hotfix 17 - Vista did not support Transport Layer Security (TLS) or Secure Sockets Layer (SSL) for sending alarm email notifications. A workaround for this issue is to set up an SMTP server on the local machine or network that the Vista or Xenta server resides on. Then the email notification can be encrypted with TLS or SSL protocol before being sent on.

Issue Is it possible to create history buttons in a TGML graphic that navigate forward/backwards through previously viewed graphics? Product Line EcoStruxure Building Operation, TAC Vista Environment TGML graphics editor Cause Not all systems want to use the history buttons in the menu. Some user only have access to graphics. Resolution There is currently no supported way to do create a "back" or "forward" button natively inside the TGML. Options to the customer are: Use the History buttons in the header menu Use hotkey combinations: ALT+Left Arrow goes back one page ALT+Right Arrow goes forward one page

Issue Need an example of how to input or output a particular Structured SNVT type in Menta. Product Line TAC Vista Environment Menta macro block library SNVTs Cause Structured SNVTs use several Member variables to create the SNVT. Resolution Complete macro blocks (FDB or .AUT files) for many of the structured SNVTs exist in the TAC Macro block library. Access the Library: Select menu item File > Open Browse to /TAC Menta/Library/Macro Block Library/Miscellaneous/SNVT., filetype= .FBD (.AUT). Alternatively, right click in your Menta app and select "Load Macro Block" and follow the path above. This Macro block Library has complete examples of how each Structured SNVT is to be configured, showing the units and types of I/O needed for each SNVT.

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