Issue How to generate an invalid attempt alarm. Product Line Security Expert Environment Security Expert Cause It is not clear how an alarm for an invalid attempt at a Door is configured. Resolution The easiest way to setup an alarm to trigger when an invalid attempt is made at a reader is to trigger an Alarm off of the required Event. An example would be: Under Events create a new Event Filter, go to Event Types tab, un-tick "Include all event types" and add the events you want to monitor. In this case "User Door Group Not Valid At Door Using Access Level" should suffice as a start. To ensure you have the correct events you can create the event condition and confirm exactly what the event recorded is. Under Events create a new Alarm and set the Event Filter to the Event filter you created in step 1. Under Monitoring setup a Status Page that includes All Alarms (or alternatively is filtered for the specific alarms you want to see).

Issue When the Save statement is used to save objects in a BCX4040 to the database. Steps to reproduce problem: Create an InfinityString object (Test.Str) with a manual array size of 1 in a BCX4040. Create a program in the BCX that sets the value of Test.Str[1] to 'Success' From command line, print the value of Test.Str[1] while the workstation is in OnLine mode. The value should = 'Success' From command line, print the value of Test.Str[1] while the workstation is in Offline mode.  No value should be returned as the value has not been updated in the database. Create a fallthrough/autostart program in the workstation with the following code: FIRSTLINE: Save \TestNet\TestACX\Test.Str -0 Goto StopLine STOPLINE: Stop From command line, print the value of Test.Str[1] while the workstation is in Offline mode.  The value should now = 'Success'.  Expected result: The value returned for Test.Str when the workstation is in Offline mode (Database value) should 'equal the value returned when the workstation is in Online mode (Live Value), i.e. = Success' Actual result: The Offline value of Test.Str[1] does not change and does not equal the value live value. The resulting ACC_Dump_Debug that is produced is found to have no contents. Product Line Andover Continuum Environment Continuum  Plain English Cause The following Plain English code does not accomplish a Save to Database. FIRSTLINE: Save \TestNet\TestACX\Test.Str -0 Goto StopLine The functionality of the Save command is not to perform a "Save to Database" operation. This is a functioning as designed. The Save command, which is equivalent to the Dump command, dumps the contents of the passed-in arguments (i.e. objects) to a file if provided Resolution Workaround: When a manual Save to Database is done on the object, the database value is updated with the current Live value.

Issue After a missing or deleted default list view is re-created using the Continuum database initialization utility; the list view does not contain any columns. Environment Cyberstation Cause This issue is caused by a Continuum defect issue that cannot be corrected at this time. QC#2222. Resolution There are several workarounds that can be used to resolve this issue. 1)      Columns can be manually added back to the list views re-created by the database update option. 2)      The default list views can be reimported from the DefaultListViews.dmp file in the Continuum folder.  This would overwrite all default list views there by losing any customization to existing list views. 3)      Individual list views can be imported from a dump file created from another Continuum Systems to provide pinpointed recovery of certain listviews.

Issue After selecting a photo and trying to save it in the Image Enhancement screen, the error Invalid width/height -11 pops up.   Environment Cyberstation Cause This is caused by the resize box under the capture options being checked and the sizes being set to 0. Resolution This can be resolved by one of the following suggestions below:   Uncheck the resize box under the capture options Set the x: and y: options to something other than 0

Issue After re-installing Open Minds HAS causes, the license no longer appears in License Administrator. Environment License Open Minds HAS 8.6   Cause Re-installing LifeKeeper may have affected License Administrator installation due to the Open Minds volume monitor. Resolution Re-install License Administrator. Licese will show and operate after re-installation.

Issue It is not documented what web-browsers should be used with an Access Expert hosted instance. Product Line Access Expert Environment Access Expert hosted instance - V2 & V3 Cause It is necessary to know what web-browsers should be used with an Access Expert hosted instance. Resolution IE 11 or Google Chrome should be used to logon to an Access Expert hosted instance. Firefox is NOT a supported web-browser and should not be used. 

Issue Unable to turn the heat on SE7600X   Environment   SE7600 Cause Wiring issue or misconfiguration Resolution You may refer to the diagram below to avoid wiring mistakes. Do not forget  jumper J1 on terminals |RC |RH|     Configuration Two important parameters to configure for heating.   Number of heating stages.  Default value = 2 stages When selected the device will revert the operation of 2 stages thermostat to single stage operation or to modulating 0 to 10Vdc heating output: 0 = 0-10Vdc analog heating output (AO) 1 = 1 heating stage (W1) 2 = 2 heating stages (W1 & W2)   Fan control Default value = On When selecting on; the Terminal Equipment Controller in all cases will always control the fan (terminal G). Valid for On or Auto fan mode When selecting Off; the fan (terminal G), when heating stages (terminals W1 & W2) are solicited, will not be energized. The fan in this case will be controlled by the equipment fan limit control. Valid only for Auto fan mode.   On fan mode will leave the fan always on. For multistage models, fan control applies to W1 & W2 For heat pump models, fan control applies to W1 only (Emergency heat)

Issue Locating partners Environment Partner SmartStruxure Building Operation EcoStruxure Building Operation Cause Require engineer to visit for maintenance, servicing, installation or advice. Resolution Click Here to be linked to the available UK and Ireland SmartStruxure / EcoStruxure partner list. Note: For Ireland, enter Belfast, and partners in Ireland will also be shown.

Issue Alarm Control Panel - Number of entries for Cause Note, Action Note and Checklist  Environment SnartStruxure Building Operation Workstation 1.9 Cause The maximum number of entries that can be added for Cause Note, Action Note and Checklist are not indicated in available documentation.  Resolution There are no hard coded limits to the number of entries that can be added for the Cause Note, Action Note and Checklist

Issue Customers want to know how to localise their Reports Server  Environment SBO 1.9.3. Cause User may wish to change language on produced Reports etc.. Resolution Localisation of the Reports Server is currently not supported although there are plans to add this feature in a later revision.

Issue Unable to print a badge preview when designing a layout in Access Expert Product Line Access Expert Environment Access Expert Win8.1 Premise Hosted SQl 2012 R2 SQL 2014 Cause Operating system incompatibility with version 3. Version 3 only support Windows 8.1 and above. Resolution If the user is running Windows 7, the Preview will not work. Use a compatible OS, like Windows 10, and try again.

Issue Personnel Manager not operating correctly but Personnel Editor is fine Product Line Andover Continuum Environment Seen in Continuum 1.94 Cause Personnel Manager seems to run correctly but the Area names, Assigned and Unassigned data does not show correctly and cannot be modified. Blank spaces at the end of the Area Names or Alias cause the Peronnel data (Assigned and Unassigned Areas) to show incorrectly in Personnel Manager, but all correct in Personnel Editor. Resolution Remove the spaces at the end of the Area Names and Aliases Restart Continuum

Issue Needing to convert a site from V2 to V3. Product Line Access Expert Environment Win 8.1 and above Hosted Version 2 Version 3 Cause There are no directions on how to convert a Hosted Site on V2 to V3. Resolution When converting from V2 to V3 there are a few things that need to be verified first before attempting this action: Verify that the site does not have any SSC's that are configured as FN-4502, this information would have to be passed on prior to attempting the conversion by creating a case with your local country support group. Once the all clear has been given by product support, then the process can be started. Using two monitors bring up an instance on each for comparison Verify that all users, Access Levels, Schedules, Trigger and Procedures etc are in place Once confident, then connect to each SSC and change the Host IP name from the xxx.accessxpert.com to us.accessxpert.com Click on the View All Hardware Icon to see when the SSC comes online Once this happens, click on the Update firmware to get to the latest version downloaded to the controller When the device comes back online, verify that all the sub devices comes online as well If not then perform a Push Controller Database to the controller again When the controller comes online, all the subdevices should come online as well as Readers etc. At this point everything in V2 will become Unknown and can then be deactivated

Issue Need to a method to automatically enroll users into Access Expert? Product Line Access Expert Environment Premise Install Hosted Instance Cause Enrollment readers are not used in Access Expert.  Resolution When a card is read at the Door Reader, it will result in an "Access Denied/Card Pin Not Found" event being generated. This event can then be used to create a new user. Once this user has been created and added to the system, the card will become active and have access to the doors it's assigned to. 

Issue After starting up the SmartX Advanced Display for the the first time, the operator finds himself stuck in SmartXKiosk mode before having any chance to select a password/PIN code. Product Line EcoStruxure Building Operation Environment Advanced Display v1 Advanced Display v2 Cause SmartXKiosk has been selected as launcher. The first time the SmartX Advanced Display is booted up the operator is presented of a choice to use  SmartXKiosk or TouchWiz as launcher. If SmartXKiosk then is selected instead of TouchWiz the operator will enter SmartXKiosk without having set a password first. Resolution Request an unlock code (PIN) from your local support center, which will enable the operator to exit Kiosk Mode. Press the Home (Hardware) Button at the SmartX Advanced Display. This will enable you to choose launcher again. Make sure that "TouchWiz" is selected. Note: In the next release this will note be an issue, since you are forced to select "TouchWiz" at first use to proceed (if SmartXKiosk is selected, you will be prompted to choose again)

Issue Converting the entries from an MPX controller error log can be useful when there has been a software revision change. Product Line EcoStruxure Building Operation Environment EBO MPX Cause There may be an entry in an MPX error log that shows as follows: 25 I 2018-07-02 10:07:36.56 0x00006409 0x20000015 0x80018a15 0x10000134 0x18061101 Software revision change Resolution The ability to extract the firmware revision numbers from the controller error log is useful especially if you do not have the device report. Take a look at the last 2 numbers of the following line: 25 I 2018-07-02 10:07:36.56 0x00006409 0x20000015 0x80018a15 0x10000134 0x18061101 Software revision change 0x10000134  == 1.00.01.00134  (please disregard the missing 01) 0x18061101 == 2018 06 11 (ignore the trailing 01 in the hex number)

Issue Satchwell AZ2401 Rotary Actuator requires replacement. Product Line Field Devices Environment Satchwell AZ2401 Rotary Actuator installed on Satchwell MBF Series Rotary Shoe Valve Body. Cause Obsolescence of Satchwell AZ2401 Rotary Actuator Resolution The Satchwell AZ2401 actuator would normally have been installed on a Satchwell MBF Valve Body. The Actuator comprised a 6 wire electrical connection enabling it to be operated from a Satchwell Z Monotronic or CZT Climatronic Proportional Controller as follows: Terminal 1 – Open signal Terminal 2 – Close signal Terminal 3 – Common Terminal A – 135 ohm Feedback Potentiometer – winding Terminal B – 135 ohm Feedback Potentiometer – wiper Terminal C – 135 ohm Feedback Potentiometer – winding If all 6 wires are connected then the AZ2401 actuator may be replaced by following SE actuators: MD20B-24 + Linkage Kit 914-1070-000 from Schneider Electric and an accessory kit   P140A from Belimo If only 3 wires are connected, that is to terminals 1, 2 and 3 then the P140 accessory kit is not required.

Issue Is there an option to disable the Forta actuator zero point check/adjustment on power up?  Environment Schneider Electric Forta actuators Cause The Forta actuator running the zero point check/adjustment on power up is causing an issue in the control sequence of the plant.  Resolution It is not possible to disable the zero point check/adjustment on power up of the the Forta actuator by any configuration of the dipswitches. The function is coded into the actuator firmware. 

Issue Trying to create a Lon binding from two or more nvo's in one Lon device (hub) to two or more nvi's in many Lon devices (targets), a so-called fan-out binding. The binding between the first Lon devices works fine, but when trying to create the binding from the Hub Lon device to the second Lon device (target) it does not work. The binding window for the second Lon device (target) is opened; the Lon device (hub) is chosen in the browser window on the right side; and the nvo in the hub is dragged to the nvi in the second target device. But the binding tool will not accept this binding. It is not possible to release the nvo from the Hub Lon device on the nvi in the second target Lon device. Product Line EcoStruxure Building Operation Environment Building Operation Workstation LON Devices Cause Normally when creating a binding using the EBO binding tool you open the binding window for the target (receiver of the value). But in this particular case you need to do it the other way around and open the binding window for the hub (sender of the value) instead, and then drag the target to the hub. Read more about Fan-out Bindings in the Webhelp. Resolution Go to the Lon device with multiple ins or outs (hub) and open the bindings window In the browser window on the right side find the target Lon device Drag the nvi from the target device to the nvo in the hub Lon device

Issue Unable to download MP-V Flow Balance Data object to a controller using download all Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Multi-purpose VAV Cause The inability to use download all is a protection added to prevent overwriting any flow balance data inadvertently Resolution All Flow Balance Data Object properties are downloaded by explicitly downloading the Flow Balance Data Object as shown in the video below