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Actuator not Tracking Control Signal

Issue Actuator not Tracking Control Signal. Environment Actuator typically controlling a damper or valve Cause This problem is usually traced to one of three common problems: Insufficient power to initialize actuator. Incorrect control signal. Actuator is bound. Resolution Verify the associated troubleshooting/resolutions with reference to the numbered causes above: Insufficient power to initialize actuator. Verify transformer capacity is above required power up inrush load. To determine if this is the problem, check published VA requirement. When multiple devices are powered from a common transformer, disconnect all other devices from transformer output or use isolated transformer. Incorrect control signal. Verify correct control signal is selected for the actuator. Verify actuator operation by using a Loop Calibrator such as the Fluke 789 to simulate the control signal. If the actuator tracks the simulated signal, the problem is at the controller or in the wiring. Actuator is bound. Verify actuator motion matches the controlled device. Is the actuator trying to close a valve or damper that is already closed?
View full article
Picard Product_Support
‎2018-09-06 02:31 PM

on ‎2018-09-06 02:31 PM

Labels:
  • Field Devices
1712 Views

TS-57XX-85X and TS-67XX-85X 10K thermistor with 11 K shunt resistance table

Issue TS-57XX-85X and TS-67XX-85X 10K thermistor with 11 K shunt resistance table Environment Unknown Environment Cause Unknown Cause Resolution Temp (°C) Temp (°F) Ohms (11K shunt)   -40.0°     -40.0°   10,517   -39.0°     -38.2°   10,489   -38.0°     -36.4°   10,460   -37.0°     -34.6°   10,430   -36.0°     -32.8°   10,397   -35.0°     -31.0°   10,364   -34.0°     -29.2°   10,329   -33.0°     -27.4°   10,292   -32.0°     -25.6°   10,254   -31.0°     -23.8°   10,214   -30.0°     -22.0°   10,172   -29.0°     -20.2°   10,129   -28.0°     -18.4°   10,084   -27.0°     -16.6°   10,037   -26.0°     -14.8°   9,988   -25.0°     -13.0°   9,938   -24.0°     -11.2°   9,885   -23.0°     -9.4°   9,830   -22.0°     -7.6°   9,773   -21.0°     -5.8°   9,715   -20.0°     -4.0°   9,654   -19.0°     -2.2°   9,592   -18.0°     -0.4°   9,527   -17.0°     1.4°   9,460   -16.0°     3.2°   9,391   -15.0°     5.0°   9,320   -14.0°     6.8°   9,247   -13.0°     8.6°   9,171   -12.0°     10.4°   9,094   -11.0°     12.2°   9,015   -10.0°     14.0°   8,933   -9.0°     15.8°   8,850   -8.0°     17.6°   8,764   -7.0°     19.4°   8,677   -6.0°     21.2°   8,587   -5.0°     23.0°   8,495   -4.0°     24.8°   8,402   -3.0°     26.6°   8,307   -2.0°     28.4°   8,210   -1.0°     30.2°   8,111   0.0°     32.0°   8,012   1.0°     33.8°   7,910   2.0°     35.6°   7,807   3.0°     37.4°   7,702   4.0°     39.2°   7,595   5.0°     41.0°   7,489   6.0°     42.8°   7,380   7.0°     44.6°   7,270   8.0°     46.4°   7,160   9.0°     48.2°   7,048   10.0°     50.0°   6,937   11.0°     51.8°   6,825   12.0°     53.6°   6,711   13.0°     55.4°   6,597   14.0°     57.2°   6,483   15.0°     59.0°   6,369   16.0°     60.8°   6,255   17.0°     62.6°   6,141   18.0°     64.4°   6,027   19.0°     66.2°   5,912   20.0°     68.0°   5,798   21.0°     69.8°   5,686   22.0°     71.6°   5,572   23.0°     73.4°   5,460   24.0°     75.2°   5,348   25.0°     77.0°   5,238   26.0°     78.8°   5,127   27.0°     80.6°   5,018   28.0°     82.4°   4,909   29.0°     84.2°   4,802   30.0°     86.0°   4,696   31.0°     87.8°   4,591   32.0°     89.6°   4,487   33.0°     91.4°   4,385   34.0°     93.2°   4,284   35.0°     95.0°   4,184   36.0°     96.8°   4,086   37.0°     98.6°   3,989   38.0°     100.4°   3,894   39.0°     102.2°   3,800   40.0°     104.0°   3,707   41.0°     105.8°   3,617   42.0°     107.6°   3,528   43.0°     109.4°   3,441   44.0°     111.2°   3,355   45.0°     113.0°   3,271   46.0°     114.8°   3,189   47.0°     116.6°   3,107   48.0°     118.4°   3,028   49.0°     120.2°   2,951   50.0°     122.0°   2,875   51.0°     123.8°   2,801   52.0°     125.6°   2,729   53.0°     127.4°   2,658   54.0°     129.2°   2,588   55.0°     131.0°   2,521   56.0°     132.8°   2,455   57.0°     134.6°   2,390   58.0°     136.4°   2,327   59.0°     138.2°   2,266   60.0°     140.0°   2,206   61.0°     141.8°   2,148   62.0°     143.6°   2,091   63.0°     145.4°   2,036   64.0°     147.2°   1,982   65.0°     149.0°   1,929   66.0°     150.8°   1,878   67.0°     152.6°   1,827   68.0°     154.4°   1,779   69.0°     156.2°   1,732   70.0°     158.0°   1,685   71.0°     159.8°   1,640   72.0°     161.6°   1,597   73.0°     163.4°   1,554   74.0°     165.2°   1,513   75.0°     167.0°   1,472   76.0°     168.8°   1,433   77.0°     170.6°   1,395   78.0°     172.4°   1,359   79.0°     174.2°   1,322   80.0°     176.0°   1,287   81.0°     177.8°   1,253   82.0°     179.6°   1,220   83.0°     181.4°   1,188   84.0°     183.2°   1,157   85.0°     185.0°   1,126   86.0°     186.8°   1,097   87.0°     188.6°   1,068   88.0°     190.4°   1,040   89.0°     192.2°   1,013   90.0°     194.0°   987   91.0°     195.8°   961   92.0°     197.6°   936   93.0°     199.4°   912   94.0°     201.2°   888   95.0°     203.0°   865   96.0°     204.8°   843   97.0°     206.6°   821   98.0°     208.4°   800   99.0°     210.2°   780   100.0°     212.0°   760   101.0°     213.8°   741   102.0°     215.6°   722   103.0°     217.4°   704   104.0°     219.2°   686   105.0°     221.0°   669   106.0°     222.8°   652   107.0°     224.6°   636   108.0°     226.4°   620   109.0°     228.2°   605   110.0°     230.0°   590   111.0°     231.8°   576   112.0°     233.6°   561   113.0°     235.4°   548   114.0°     237.2°   534   115.0°     239.0°   521   116.0°     240.8°   509   117.0°     242.6°   496   118.0°     244.4°   484   119.0°     246.2°   473   120.0°     248.0°   462   121.0°     249.8°   451
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Picard Product_Support
‎2018-09-06 02:31 PM

on ‎2018-09-06 02:31 PM

Labels:
  • Field Devices
2552 Views

Which NEMA 4 classed DuraDrive actuators can be used with the VB-7323 diverting valves

Issue NEMA 4 classed DuraDrive actuators cannot be used with the VB-7323 diverting valves Environment NEMA 4 DuraDrive actuators VB-7323 diverting valves Cause Which NEMA 4 classed DuraDrive actuators can be used with the VB-7323 diverting valves Resolution There are no NEMA 4 solutions available. Consider using the MA-318 or 481 for two position applications. No modulating spring return options are available but non-spring return gear train actuators with AV-391 (150 pound plungers) can be used when the AM-363 gasket is added.
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Picard Product_Support
‎2018-09-06 02:30 PM

on ‎2018-09-06 02:30 PM

Labels:
  • Field Devices
1705 Views

How to select a platinum sensor compatible with the Analog Input (AI) object in WorkPlace Tech.

Issue How to select a platinum sensor compatible with the Analog Input (AI) object in WorkPlace Tech. Environment WorkPlace Tech I/A Series Lon (MNL) controllers I/A Series BACnet (MNB) controllers Cause Sensor manufacturers provide platinum sensors with different Temperature Coefficient of Resistance (TCR). Resolution The Analog Input (AI) object supports 1Kohm platinum sensor with Temperature Coefficient of Resistance (TCR) equal to 0.00385 OHM/OHM @ °C. Check manufacturer's datasheet and select sensor with TCR of  0.00385 OHM/OHM @ °C
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Picard Product_Support
‎2018-09-06 02:07 PM

on ‎2018-09-06 02:07 PM

Labels:
  • TAC IA Series
1757 Views

Replacement of Satchwell ALX series Linear Actuator by S-E MV15B-24 Linear Actuator due to obsolescence. (Actuator Selection)

Issue Satchwell ALX series Linear Actuator requires replacement. Environment Satchwell ALX series Linear Actuator installed on Satchwell MJF, MZ, MZF, VJF, VSF, VZ or VZF series Plug and Seat Valve Body. Cause Obsolescence of Satchwell ALX series Linear Actuator. Resolution Replace Satchwell ALX series Linear Actuator with MV15B-24 Linear Actuator and Linkage Kit :-  ALX = MV15B-24 + L7SV (880-0662-000). Note: this part no. is for both actuator and linkage kit.  N.B.  Should the Satchwell ALX series Actuator include a wired Auxiliary Switch then the following Accessory should also be installed on the MV15B-24 Actuator as appropriate :-  S2 – MV15B = Two independent 250 volt 10 amp / 3 amp rated SPDT Auxiliary End Point Switches.    Particular care should be taken when selecting an S-E Forta MV15B-24 Actuator to replace an existing Satchwell ALX series Actuator. The S-E MV15B-24 Actuator may be used to replace an existing Satchwell ALX series Actuator but it should be noted that where an existing Satchwell ALX series Actuator has been connected directly to a Satchwell Controller, an independent Transformer rated to provide the greater level of power required by a single S-E MV15B -24 Actuator (12VA) will also be required. (e.g. S-E Transformer Type TR32)  Where an existing Satchwell ALX series Actuator has been connected via an independent Transformer, it is possible that the Transformer may have been rated to provide the level of power required by a single ALX series Actuator (3.5VA) only. In such circumstances the existing independent Transformer may also require replacement by another independent Transformer, rated to provide the greater level of power required by a single S-E MV15B-24 Actuator (12VA) (e.g. S-E Transformer Type TR32)
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Picard Product_Support
‎2018-09-06 02:06 PM

on ‎2018-09-06 02:06 PM

Labels:
  • Field Devices
2177 Views

Replacement of Satchwell ALM series Linear Actuator by S-E MV15B-230 Linear Actuator due to obsolescence. (Actuator Selection)

Issue Satchwell ALM series Linear Actuator requires replacement. Environment Satchwell ALM series Linear Actuator installed on Satchwell MJF, MZ, MZF, VJF, VSF, VZ or VZF Series Plug and Seat Valve Body. Actuator type :- ALM series Cause Obsolescence of Satchwell ALM series Linear Actuator. Resolution Replace Satchwell ALM series Linear Actuator with MV15B-230 Linear Actuator and Linkage Kit :-  ALM = MV15B-230 + L7SV (880-0126-000) Linkage Kit N.B.  Should the Satchwell ALM series Actuator include a wired Auxiliary Switch then the following Accessory should also be installed on the MV15B-230 Actuator as appropriate :-  S2 – MV15B = Two independent 250 volt 10 amp / 3 amp rated SPDT Auxiliary End Point Switches.
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Picard Product_Support
‎2018-09-06 02:06 PM

on ‎2018-09-06 02:06 PM

Labels:
  • Field Devices
2127 Views

Replacement of Satchwell AR Series 1 or AR Series 2 Rotary Actuator by S-E MD Series Rotary Actuator due to obsolescence. (Actuator Wiring)

Issue Satchwell AR Series 1 or AR Series 2 Rotary Actuator requires replacement Environment Satchwell AR Series 1 or AR Series 2 Rotary Actuators installed on Satchwell MB Series or MBF Series Rotary Shoe Valve Bodies. Satchwell ARE ARM & ARX Series 1 and Series 2 Rotary Actuators Cause Obsolescence of Satchwell AR Series 1 or AR Series 2 Rotary Actuators Resolution Replace Satchwell AR Series 1 or AR Series 2 Rotary Actuators with appropriate S-E MD Series Rotary Actuators and wire as follows: Satchwell AR Series 1 or AR Series 2 Rotary Actuators installed on Satchwell MB Series Screwed Rotary Shoe Valve Bodies ARE ARE Series 1 & 2 Wire Colour BLUE  =  MD10A-24 or MD20A-24 Wire Number 2 ARE Series 1 & 2 Wire Colour RED  =  MD10A-24 or MD20A-24  Wire Number 3 ARE Series 1 & 2 Wire Colour BLACK  =  MD10A-24 or MD20A-24  Wire Number 1 ARE Series 2        Wire Colour WHITE  =  MD10A-24 or MD20A-24  Wire Number 5  ARX ARX Series 1 & 2 Wire Colour RED  =  MD10B-24 or MD20B-24 Wire Number 3 ARX Series 1 & 2 Wire Colour BLUE  =  MD10B-24 or MD20B-24  Wire Number 2 ARX Series 1 & 2 Wire Colour BLACK =  MD10B-24 or MD20B-24  Wire Number 1  ARM – UP TO MARCH 2006 ARM Series 1 & 2 Wire Colour RED  =  MD10B-230 or MD20B-230 Wire Number 3 ARM Series 1 & 2 Wire Colour BLUE  =  MD10B-230 or MD20B-230 Wire Number 2 ARM Series 1 & 2 Wire Colour BLACK  =  MD10B-23 or MD20B-230 Wire Number 1  ARM – SINCE MARCH 2006 ARM Series 1 & 2 Wire Colour BROWN  =  MD10B-230 or MD20B-230 Wire Number 3 ARM Series 1 & 2 Wire Colour BLACK  =  MD10B-230 or MD20B-230 Wire Number 2 ARM Series 1 & 2 Wire Colour BLUE  =  MD10B-230 or MD20B-230 Wire Number 1  Note: Should the Satchwell AR Series Actuator include a wired Auxiliary Switch then the following Accessory should also be wired on the S-E MD Actuator as follows: MD – S1  One independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switch  AR COMMON Wire Colour ORANGE  =  MD-S1 COMMON Wire Number S1 AR N/O contact Wire Colour BROWN  =  MD-S1 N/O contact Wire Number S3      AR N/C contact Wire Colour WHITE  =  MD-S1 N/C contact Wire Number S2  MD – S2  Two independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switches  AR COMMON Wire Colour ORANGE  =  MD-S2 COMMON Wire Number S1 AR N/O contact Wire Colour BROWN  =  MD-S2 N/O contact Wire Number S3 AR N/C contact Wire Colour WHITE  =  MD-S2 N/C contact Wire Number S2  AR COMMON Wire Colour BLACK  =  MD-S2 COMMON Wire Number S4 AR N/O contact Wire Colour RED  =  MD-S2 N/O contact Wire Number S6 AR N/C contact Wire Colour BLUE  =  MD-S2 N/C contact Wire Number S5   Satchwell AR Series 1 or AR Series 2 Rotary Actuators installed on Satchwell MBF Series Flanged Rotary Shoe Valve Bodies ARE ARE Series 1 & 2 Wire Colour BLUE  =  MD20A-24 Wire Number 2 ARE Series 1 & 2 Wire Colour RED  =  MD20A-24 Wire Number 3 ARE Series 1 & 2 Wire Colour BLACK  =  MD20A-24 Wire Number 1 ARE Series 2        Wire Colour WHITE  =  MD20A-24 Wire Number 5  ARX ARX Series 1 & 2 Wire Colour RED  =  MD20B-24 Wire Number 3 ARX Series 1 & 2 Wire Colour BLUE  =  MD20B-24 Wire Number 2 ARX Series 1 & 2 Wire Colour BLACK =  MD20B-24 Wire Number 1  ARM – UP TO MARCH 2006 ARM Series 1 & 2 Wire Colour RED  =  MD20B-230 Wire Number 3 ARM Series 1 & 2 Wire Colour BLUE  =  MD20B-230 Wire Number 2 ARM Series 1 & 2 Wire Colour BLACK  =  MD20B-230 Wire Number 1  ARM – SINCE MARCH 2006 ARM Series 1 & 2 Wire Colour BROWN  =  MD20B-230 Wire Number 3 ARM Series 1 & 2 Wire Colour BLACK  =  MD20B-230 Wire Number 2 ARM Series 1 & 2 Wire Colour BLUE  =  MD20B-230 Wire Number 1  Note: Should the Satchwell AR Series Actuator include a wired Auxiliary Switch then the following Accessory should also be wired on the S-E MD Actuator as follows: MD – S1  One independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switch  AR COMMON Wire Colour ORANGE  =  MD-S1 COMMON Wire Number S1 AR N/O contact Wire Colour BROWN  =  MD-S1 N/O contact Wire Number S3 AR N/C contact Wire Colour WHITE  =  MD-S1 N/C contact Wire Number S2  MD – S2  Two independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switches  AR COMMON Wire Colour ORANGE  =  MD-S2 COMMON Wire Number S1 AR N/O contact Wire Colour BROWN  =  MD-S2 N/O contact Wire Number S3 AR N/C contact Wire Colour WHITE  =  MD-S2 N/C contact Wire Number S2  AR COMMON Wire Colour BLACK  =  MD-S2 COMMON Wire Number S4 AR N/O contact Wire Colour RED  =  MD-S2 N/O contact Wire Number S6 AR N/C contact Wire Colour BLUE  =  MD-S2 N/C contact Wire Number S5
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Picard Product_Support
‎2018-09-06 02:01 PM

on ‎2018-09-06 02:01 PM

Labels:
  • Field Devices
2034 Views

Replacement Digital Clock for Satchwell SVT4251 or CSC2726 and CSC2727 Controller.

Issue Need to replace Digital Clock for SVT4251 or CSC2726 and CSC2727 Controller. Environment SVT4251  CSC2726 CSC2727 Cause Faulty Clock Resolution Replacement Digital Clock for SVT4251 or CSC2726 and CSC2727 Controller is part number 561-9-261
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Picard Product_Support
‎2018-09-06 02:00 PM

on ‎2018-09-06 02:00 PM

Labels:
  • Field Devices
1319 Views

DC1100 / DC1400 Boiler output does not energize during HWS time schedule ON periods

Issue DC1100 / DC1400 Boiler output does not energize during HWS time schedule ON periods Environment DC1100 / DC1400 Discrete Controller installations. Cause DC1100 / DC1400 HWS time schedule is not Boiler Linked. Resolution Please check the catalog for current equipment Check Hot Water Link Option is set to Boiler Linked by following Controller access procedure :- Override Setting Switch :- select SET position. Display Screen / Navigation Buttons :- select parameters SYSTEMS MENU / ALTER SETTINGS / ENTER PASS No. (0112) HOT WATER / LINK OPTION Check LINK OPTION setting If LINK OPTION is set to INDEPENDENT then amend to BOILER LINKED If LINK OPTION is set to BOILER LINKED then PUMP RUN ON may be active If PUMP RUN ON  is active then Boiler outputs will be disabled until PUMP RUN time expires To amend PUMP RUN ON time :- select parameters SYSTEMS MENU / ALTER SETTINGS / ENTER PASS No. (0112) COMPENSATOR / SET-UP MENU / PUMP RUN-ON Amend Pump Run-On time period to 1 MINUTE and observe BOILER No.1 LED status should change from OFF to ON DC1100 / DC1400 Boiler No. 1 output (Terminal 10) should now be energised.
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Picard Product_Support
‎2018-09-06 01:55 PM

on ‎2018-09-06 01:55 PM

Labels:
  • Field Devices
1600 Views

Can I/A ENC-520 interface to a Honeywell Q7700 Network Interface for boiler/burner monitoring?

Issue Can I/A ENC-520 interface to a Honeywell Q7700 Network Interface for boiler/burner monitoring? Environment I/A Series G3 (Niagara) ENC-520 Cause Driver for Interface Resolution Tridium reports that there is no G3 driver to support an interface with this product.
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Picard Product_Support
‎2018-09-06 01:49 PM

on ‎2018-09-06 01:49 PM

Labels:
  • TAC IA Series
1681 Views

Is MNL-V2RV3-APP the actual controller hardware or is it an application for the actual physical controller?

Issue Is MNL-V2RV3-APP the actual controller hardware or is it an application for the actual physical controller? Environment I/A MicroNet LonMark series controllers. MNL-5RF3-APP, MNL-5RH3-APP, MNL-5RR3-APP, MNL-5RS3-APP, MNL-5RS4-APP MNL-10RF3-APP, MNL-10RH3-APP, MNL-10RR3-APP, MNL-10RS3-APP, MNL-10RS4-APP MNL-11-RF3-APP MNL-13-RF3-APP MNL-20RF3-APP, MNL-20RH3-APP, MNL-20RR3-APP, MNL-20RS3-APP, MNL-20RS4-APP MNL-V1RV3-APP, MNL-V2RV3-APP, MNL-V3RV3-APP Cause Part Number description Resolution The MNL-V2RV3 is the actual controller; the extension -APP is an option for factory to install customer's in-house engineered application. Contact Customer Service for details.
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Picard Product_Support
‎2018-09-06 01:48 PM

on ‎2018-09-06 01:48 PM

Labels:
  • TAC IA Series
2365 Views

SVT Optimiser Controller Time Switch settings should allow for selected Design Preheat Hours in order to enable the controlled space to recover to the required day temperature af...

Issue SVT Optimiser Controller does not enable the controlled space to recover to the required day temperature after an unoccupied period during which the inside air temperature has fallen to 12°C. Environment SVT4201 Optimiser Controller fitted with Analogue Time Switch. SVT4251 Optimiser Controller fitted with Digital Time Switch. Cause SVT Optimiser Controller Time Switch settings do not allow for selected Design Preheat Hours (DPH) Resolution SVT Optimiser Controller Time Switch settings should allow for selected Design Preheat Hours (DPH) SVT Optimiser Controller Time Switch settings should be carried out as follows :- Set Td to "Day" temperature required during occupancy. Set Tn to minimum "Night" temperature required during unoccupied periods. Set DPH to design preheat time. DPH is the maximum time required in order to enable the controlled space to recover to the required day temperature after an unoccupied period during which the inside air temperature has fallen to 12 deg. C. Select the approximate time in whole hours on the rotary switch (1 to 5 hours) Fine trim +/- 1/2 hour on the associated setting potentiometer. Note.  ALL "ON" times must be set earlier than the start of occupancy by the selected pre-heat time (DPH) set at (3) above. Example : DPH = 2 hours Occupancy time = 8.00 a.m. Set Time Switch "ON" time to 6.00 a.m. Setting the Time Switch "ON" time to 6.00 a.m. will enable the SVT Optimiser Controller to switch the plant ON at any time between 6.00 a.m. and 8.00 a.m. depending on the heating loss experienced in the controlled space during the preceding plant OFF period. N.B. The setting method detailed in the example above applies equally to both SVT4201 Analogue Time Switch and SVT4251 Digital Time Switch versions of the SVT Optimiser Controller.
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Picard Product_Support
‎2018-09-06 01:46 PM

on ‎2018-09-06 01:46 PM

Labels:
  • Field Devices
1592 Views

In WorkPlace Tech can a SNVT exist in a Custom Object?

Issue In WorkPlace Tech can a SNVT exist in a Custom Object? Environment I/A Series WorkPlace Tech 4.0 and higher. Cause Custom Object Rules Resolution Nearly all types of WP Tech shapes may be included on the Definition page of a Custom object, There are several exception and  "SNVT objects"  is one of them. This object must be on the top page of any control logic drawing instead. For  additional  exceptions see WorkPlace Tech Tool 4.0 Engineering Guide (F-27254-3), Chapter 3 "Custom Object Rules"
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Picard Product_Support
‎2018-09-06 01:45 PM

on ‎2018-09-06 01:45 PM

Labels:
  • TAC IA Series
2068 Views

When using DCT version 11.6, modifying the MSC-NCM schedule start-stop times do not save. The time reverts to the setting before the change was attempted.

Issue When using DCT version 11.6, modifying the MSC-NCM schedule start-stop times do not save. The time reverts to the setting before the change was attempted. Environment MSC-NCM Cause Version 11.6 of DCT has an error in the compiled code. Resolution Instead of starting DCT from the desktop shortcut, launch it from the DCT folder (double-click DCTGL.EXE).
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Picard Product_Support
‎2018-09-06 01:37 PM

on ‎2018-09-06 01:37 PM

Labels:
  • TAC IA Series
1814 Views

Modify occupied cooling and heating (nciSetPts) variables on Viconics VT7652 LON stat, but changes are not transmitting to thermostat.

Issue Modify occupied cooling and heating (nciSetPts) variables on Viconics VT7652 LON stat, but changes are not transmitting to  thermostat. Have a DynamicCmd object linked up and can write the values in the DynamicCmd but they don’t ever change in the thermostat and they don’t show up in the nvoEffectSetPt variable. Environment VT7200 LonWork series VT7300 LonWork series VT7600 LonWork series Cause Setup of limits Resolution Check the HeatMaxSetpoint and CoolMinSetpoint limits found in the nciCfgRtuHP ( Vt76Pir properties). When a change that is outside of the limits, it will take the request but will not transmit change down to the thermostat.
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Picard Product_Support
‎2018-09-06 01:30 PM

on ‎2018-09-06 01:30 PM

Labels:
  • TAC IA Series
1872 Views

In WorkPlace Tech Tool, the Definition tab of a Custom Object, right click on any object to request Properties info. The response is an error "Exception happened finding Vis...

Issue In WorkPlace Tech Tool, the Definition tab of a Custom Object, right click on any object to request Properties info. The response is an error "Exception happened finding Visio shape". What does this mean? Environment WorkPlace Tech Tool 5.7.x Cause There was an error in Visio. The custom object may have been copied from a newer version of Visio to an older version. There may have been an error when creating the custom object. Shapes may have been added to the custom object when opened directly in Visio instead of being opened in WPTech. Some other corruption to the drawing took place. Resolution Do a “Rebuild Application”, and then try opening the shape properties again.  If this does not work, try creating a new custom object, and then try copying the contents of the old custom object definition page into the new custom object definition page (while in WPTech).  Then delete the old custom object, and then try the shape properties in the newly created custom object.
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Picard Product_Support
‎2018-09-06 01:30 PM

on ‎2018-09-06 01:30 PM

Labels:
  • TAC IA Series
2370 Views

Unable to connect with DCT to log in MicroSmart MSC-NC

Issue Unable to connect with DCT to log in MicroSmart MSC-NC Environment MSC-NC MSC-NCM MSC-DCT Cause Flash Memory got corrupted. Resolution Reloading Flash Memory on an MSC-NC (M) Power down; jump J1 (near processor); power up. Can DCT connect? If so, remove J1 jumper Do Alt-L to start Load Flash ROM installation If unable to connect with DCT, will need to consider replacing/repairing unit.
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Picard Product_Support
‎2018-09-06 01:27 PM

on ‎2018-09-06 01:27 PM

Labels:
  • TAC IA Series
1712 Views

Replacement Analogue Timeswitch for Satchwell SVT4201, CSC 1776, CSC 1777, CSC2776 or CSC2777 Controller.

Issue Need to replace Analogue Timeswitch for Satchwell SVT4201, CSC 1776, CSC 1777, CSC2776 or CSC2777 Controller. Environment SVT4201 CSC1776 CSC1777 CSC2776 CSC2777 Analogue Timeswitch. Cause Faulty Timeswitch requires replacement. Resolution Replacement Analogue Timeswitch for Satchwell SVT4201, CSC1776, CSC 1777, CSC2776 or CSC2777 Controller is part number 561-9-260.
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Picard Product_Support
‎2018-09-06 01:22 PM

on ‎2018-09-06 01:22 PM

Labels:
  • Field Devices
1894 Views

Satchwell Climatronic Controller displays TEST on Liquid Crystal Display screen.

Issue The word TEST is displayed on the Liquid Crystal Display screen of a Satchwell Climatronic Controller when first powered up during initial installation preventing it from being commissioned. Environment Satchwell Climatronic CSC5252 CSC5352 CXR5805 CXT5605 CZT5305  Controller Display TEST LCD Screen Cause The cause of the word TEST being displayed on the Liquid Crystal Display screen of a Satchwell Climatronic Controller when first powered up during initial installation and preventing it from being commissioned is normally due to a micro processor programming error occurring during the course of production. Resolution There is no field remedy that can be applied to a Climatronic Controller displaying the word TEST on the Liquid Crystal Display screen that will enable it to be commissioned successfully. The Controller should therefore be returned to the vendor for replacement under the terms and conditions of the warranty applicable at the time of purchase.
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Picard Product_Support
‎2018-09-06 12:50 PM

on ‎2018-09-06 12:50 PM

Labels:
  • Field Devices
3002 Views

Where is SQL Service Manager in SQL 2005 and SQL 2008?

Issue Setting up a single user (SQLExpress 2005) v1.93 CyberStation and the SQL Service Manager is not popping up like it should (on the Windows taskbar). Environment Standalone CyberStation SQLExpress 2005 Cause Previous versions of CyberStation had a SQL Service Manager application in the Windows taskbar. When installing a standalone v1.93 CyberStation this application is not there. Resolution SQLExpress 2005 does not install that application. This application is not required to run CyberStation.  If for some reason there is a need to stop SQL Server there is a workaround. Go to Control Panel>>Administrative Tools>>Services. Then scroll down to SQL Server (SQLExpress). You can stop SQLExpress by right-clicking it.    
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Picard Product_Support
‎2018-09-10 04:56 AM

Labels:
  • Andover Continuum
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