Issue
In WorkPlace Tech Tool, the Definition tab of a Custom Object, right click on any object to request Properties info. The response is an error "Exception happened finding Visio shape".
What does this mean?
Environment
WorkPlace Tech Tool 5.7.x
Cause
There was an error in Visio.
- The custom object may have been copied from a newer version of Visio to an older version.
- There may have been an error when creating the custom object.
- Shapes may have been added to the custom object when opened directly in Visio instead of being opened in WPTech.
- Some other corruption to the drawing took place.
Resolution
Do a “Rebuild Application”, and then try opening the shape properties again. If this does not work, try creating a new custom object, and then try copying the contents of the old custom object definition page into the new custom object definition page (while in WPTech). Then delete the old custom object, and then try the shape properties in the newly created custom object.
