Building Automation Knowledge Base

Issue What is the USB port used for in the STD300? Environment STD300 Cause Internal hardware upgrade that does not affect the functionality.  Resolution The USB port is in place for internal/factory use only, and should not be used in the field.

Issue After initiating an upload of the GCM-86xxx database, the upload aborts and the following errors are displayed in the Notepad pop-up window: Finished Load of E:001.GCM_01 - ASDGCM5                 Request=Upload, Status = ABORTED. Load Time: 3 Min 53 Sec PANEL LOAD STATUS REPORT FOR: E:001.GCM_01.LCM_00: LOCAL                   Panel UpLoad Started at 03/04/2014 11:46:27 AM GETLIST:context=E:001.GCM_01.LCM_00 Build block list Create database records for blocks. DBCRBLK: error in fi_addrec of E:001.GCM_01.LCM_00.LABEL.^SSEP1;errnum1=-1,xffffffff;errnum2=167,xa7;[xe012005e]Object names must be all alpha-numeric or '_'.  DBCRBLK: error in fi_addrec of E:001.GCM_01.LCM_00.LABEL.^SSEP2;errnum1=-1,xffffffff;errnum2=167,xa7;[xe012005e]Object names must be all alpha-numeric or '_'.  DBCRBLK: error in fi_addrec of E:001.GCM_01.LCM_00.LABEL.^SSEP3;errnum1=-1,xffffffff;errnum2=167,xa7;[xe012005e]Object names must be all alpha-numeric or '_'.  Upload blocks from device. UPLDBLKS[9672]: error in locate of E:001.GCM_01.LCM_00.LABEL.^SSEP1;errnum1=-1,xffffffff;[xe012000d]Object not found  UPLDBLKS[9672]: error in locate of E:001.GCM_01.LCM_00.LABEL.^SSEP2;errnum1=-1,xffffffff;[xe012000d]Object not found  UPLDBLKS[9672]: error in locate of E:001.GCM_01.LCM_00.LABEL.^SSEP3;errnum1=-1,xffffffff;[xe012000d]Object not found  Panel UpLoad FAILED Time of Completion: 03/04/2014 11:50:17 AM UpLoad Time: 3 Min 50 Sec Environment TreeTech (all versions) Network 8000 Cause TreeTech only recognizes alpha-numeric characters and the underscore '_'. Resolution Rename the blocks listed.  In the example above, rename the three LABEL blocks from ^SSEP1, ^SSEP2, and ^SSEP3 to legal names.

Issue Identify part number EMSC-603 Environment SIGNAL software Cause Replacement Resolution Part # EMSC-603 is the hasp plug that's installed on a LPT1 port of a Windows XP or Windows 95/98 computer. It is no longer available for purchase.

Issue In a G3 MicroSmart station, does the station point name have to match the point name in the MicroSmart controller? Environment Niagara G3 MicroSmart driver Cause Replacing a MicroSmart controller database with a copy that has identical programming (including I/O assignments) but with different point names Resolution The MicroSmart driver does not use the point name as the link between the G3 station's point and the MicroSmart controller's point. If the I/O assignment is the same, then commands will work.

Issue Stroke length specification is different in older vs newer documentation. Environment MZ20A MZ20B Cause Different specifications depending on source. Resolution The stroke is 8.5mm but it is a floating actuator. Some of the range will be limited by the stroke of the valve, there may also be a small pre travel to ensure close off.

Issue When trying to install a NIC709-USB the computer will not recognize it. Environment Vista LonMaker NL220 Windows 7 64-bit Windows 2008 Server 64-bit Cause A NIC709-USB will not work with a 64-bit OS. Resolution If you have a 64-bit OS then you must use a NIC709-USB100 instead of a NIC709-USB.

Issue Use the trend calculation value in a program like FBP or script. Environment StruxureWare Building Operation 1.4.1 Cause Once a value has been calculated by a trend, it might be useful to pull it into a piece of programming. Resolution Unfortunately, this is not possible. The Value of a Calculated trend is only accessible from the viewer as a chart or list.

Issue When adding a filter, an error shows that Entry already exists. But this name is not listed in the Filters window. Sometimes the filter is defined, but it is not shown in Filters window, especially after a database restore in DBCreate. After defined a filter on the server, this filter can be chosen on the remote client or remote client with I/O. It works fine for the server, but after selecting it on the client, nothing shows up with a blank screen. Product Line TAC INET Environment I/NET Server/Remote Client or Remote Client with I/O Cause If your workstation type is configured as a Client or Client w/IO, a Global Filter option will be available. If you activate this option, this particular filter will be available to other workstations that use the same server. But if not, this filter will only show up on that specific client. So each filter will be bound with a hidden parameter called FilterHost. If the FilterHost is 0, then all the server and clients can see this filter, while if the FilterHost is a specific number, only the client with that Host Number can see this filter. But sometimes there is something wrong with the database that the setting of the filter setting doesn't match the record in the database. Resolution For issue 1, check the setting on all the clients to avoid name conflict with each other. The filter setting for all the clients are stored in the database of the server. For issue 2, change the Host Number of current client to match the original Host Number setting when the database is backup on this client. For issue 3, delete this filter, maybe defined in old version of I/NET, and re-add it again. If all the solutions don't work, please contact Product Support for help.

Issue Migration of DMS-3500 to SmartStruxure Solution Environment DMS-3500 SmartStruxure Cause Not all products have been selected for migration to the SmartStruxure platform. Resolution None of the DMS-3500 databases or controller databases can be converted directly to SmartStruxure.  This is an unsupported migration without the use of a Niagara device to act as a gateway.

Issue How can the time in a Niagara G3 ENC or Jace be changed from a web browser? Environment Niagara G3 Cause Workbench not available Resolution It will require a change to the ENC/Jace license for Embedded Workbench. Then use Platform Services to edit the date/time. Drag Platform Services to a PX page, select Workbench View > System and Time Editor.

Issue StruxureWare Building Operation Satchwell MicroNet Integration - Supported MicroNet devices Product Line EcoStruxure Building Operation, Satchwell MicroNet Environment StruxureWare Building Operation 1.3, 1.4, 1.5, 1.6 Satchwell MicroNet devices Cause Not all variants of older Satchwell MicroNet devices that use the SNP protocol and IAC are supported by StruxureWare Building Operation.  Resolution Refer to MicroNet Devices on StruxureWare Building Operation Web Help (log on required) for a list of supported devices.  In Building Operation, MicroNet device is the family name for the following devices: Standard MicroNet devices: MN300, MN440, MN500, MN620, MN LCD, MN Touch Screen, and MicroNet Manager Interface MN 50 Series: MN350, MN450, MN550, MN650, MN LCD, MN Touch Screen, and MicroNet Manager Interface SNP and Intelligent Advanced Controller devices: MMC3601, MMC4601, IAC400, IAC420, IAC600, IAC Touch Screen, and Modem Interface Unit Unifact: URC2201, URC1201 Unifact Pro: URC-40N-100, URC-41N-10x, URC-50N-100, and URC-51N-10x All these devices are supported in Building Operation.

Issue Dashboard may freeze when adjusting a text field smaller than the content on a monitoring tab  Environment Windows 7 Cause Earlier versions of firmware in the MPM may have this condition Resolution Upgrade from version 2.8 to version 2.10 in the MPM

Issue IC-Lon objects show default values. Environment IC-Lon Defaults Default values Sleep Cause The IC-Lon controller works normally for a varying period of time, before default values are displayed. Resolution The IC-Lon has a number of limitations, and one of these is the number of output SNVT's used, and the frequency of the heartbeats used. When configuring the gateway.txt file for the IC-Lon ensure that all NVO's have their heartbeat settings set to an acceptable maximum value, and that the settings used vary. By default the NVO 's heartbeat value is set to 300 seconds, these should be changed to the acceptable maximum

Issue When using a Modbus RTU block reads with a special function code incorrect data can be seen. Environment Modbus RTU X Driver All controller types that support X Drivers Cause The Modbus RTU X Driver does not support the use of block reads (annex points) for the special function codes. Resolution The Modbus RTU XDriver supports special function codes to convert various (Non Modbus standard) data formats for use in Continuum points. As detailed in the Modbus RTU X Driver manual (Param6) function codes, Parameter 6 should not be entered for Function codes 241 to 254. A separate X Driver point is required for each value to be read when using a special function code.

Issue CNT block in the Function Block Editor is replaced by the PI block. How to set up a pulse counter input in a function block program Environment StruxureWare Building Operation Workstation Function block editor Cause Differences between the regular Menta and the Builder Function Block editor programming Resolution The CNT block is replaced by the PI (Pulse input) block in the function block editor. In Workstation, connect the PI to a input where the sensor type is set to counter.

Issue The schedule works well for a long time, when save the schedule after edited, the error pops up ,"An attempt to write property has failed because not enough dynamic memory  space exists in the addressed BACnet Device" Environment Continuum BCX1 b3 devices Cause "Clear past events" is not checked in the schedule objects, the past events are kept in the controller and occupy a lot of dynamic space. Resolution Delete the schedule and  create an new one with the same configuration as  the original one Check "Clear past event " in the schedule objects to avoid the same issue happening again

Issue Can the setpoints on a SE7600 Room Controller be locked out on the keypad so no one can modify it? Environment SE7600 or VT7600 room controllers Cause Design feature Resolution There are three keypad lockout levels: 0 = Full access to both occupied and unoccupied setpoints 1 = Temporary override capability for both occupied and unoccupied setpoints 2 = No access to both occupied and unoccupied setpoints Review the engineering guide specifications at www.viconics.com.

Issue Does the MNL controller line have any built-in surge protection for main AC power? Environment MNL controllers Cause Design specification Resolution No main AC power surge protection is part of the MNL controllers' design.  It will have to be externally applied.

Issue What is the maximum load on MPM-UN analogue Output? Environment MPM-UN SmartStruxure™ Lite Multi-Purpose Manager Cause Avoid overload on output ports Resolution The analog output ports has a maximum nominal load of 50mA each.

Issue DDE won't work when running Vista as a service Environment Windows 2008 Server or Windows 7 Vista server communication with a device or application via DDE (Dynamic Data Exchange) Cause Applications and services no longer run under the same session in Windows 2008 server or Windows 7. Resolution Run Vista as an application.