Building Automation Knowledge Base

Issue Which sensors can be used if mounted directly into the pipe, without pockets? Environment Kamstrup heat cool flow meters Cause In some applications, sensors mounted directly into the pipe, without using pocket, is requested. Resolution Unfortunately, we do only recommend the sensors that are included with the meter package, or ordered as an option with longer cords. All are requiring pockets for proper mounting. 

Issue An installation has a DMS-3500 with an Ethernet NIM (Network Interface Module) and some MicroSmart controllers.  As part of a regular maintenance visit, a database backup is done.  What is considered a complete backup including the NIM's settings? Environment DMS OPRIF 11.4 & 11.6 Cause Database changes requiring a backup in the event a re-install is required Resolution A complete DMS database backup typically involves two steps:  a backup of the DMS database and a backup of each individual MicroSmart controller database. In addition, on an installation with ethernet NIMs, its configuration data is backed up as a separate step.   All three backup steps are done with OPRIF. Note:  Echelon NIMs do NOT require backing up.

Issue Cannot find third party bacnet IP devices Environment BACnet Third party device Find bacnet devices Cause Default router address was incorrectly configured in the third party device. Resolution Corrected the default router address configuration in the third party device.

Issue When the ENC is set up to pull weather data from the Enterprise Server the ENC's Application Director starts spewing out provisioning errors. Environment I/A Series G3 Cause When set up to do this the ENC uses provisioningNiagara functionality and requires that module be present in the ENC Resolution Install the provisioningNiagara module in the ENC.

Issue Need to know the connector genders to order the interconnecting ribbon cable. Environment DO-20 DM-20 DIO-20 Cause Not in the documentation for the DO-20. Resolution All three have a female DB25 connector. Also, the interconnecting cable from the DM-20 to the DO-20 or DIO-20 is a straight-through 25 conductor cable.

Issue Is Marathon's EverRun software directly supported by Schneider Electric? Product Line Andover Continuum Environment Continuum Marathon EverRun Disaster Recovery Software Cause Although supported for its use with Continuum as a DR solution, Schneider Electric does not provide direct support for EverRun. Resolution For support with this software, or more information on what they provide, contact Stratus Technologies (previously Marathon Technologies) directly (or one of their distributors in your location). Stratus Technologies support line can be contacted. A local point of contact for the EverRun software in Australia is the local distributor, Providence Solutions.

Issue When viewing Function Block Programs via the graphics viewer some values are not displayed correctly Environment SmartStruxure 1.3.0.938 and below Cause This is a known issue in 1.3.0.938 and below.   Resolution This is a known issue in 1.3.0.938 and below.  Upgrading to 1.3.0.10100 (1.3 SP1) or higher resolves this issue.

Issue Cannot import an XBuilder project properly into an existing project. Error states: "Template cannot be found" Saving and closing an XBuilder file of the project to be imported, all checks out fine with no errors.  Importing the project into the receiving controller results in "Template cannot be found error." Opening the project again results in the error "Failed to get file, it is recommended you exit XB without saving." Environment Windows Server 2008 R2 ( 64bit ) XBuilder Cause Xbuilder cannot see hidden files when it goes to search for the Device Template.  The default location is a hidden file under C:\Program Data\Schneider Electric\Device Library. Resolution Make your Program Data folder no longer hidden: Explore to the C: drive and in the upper left select Organize Select Folder and search options Click on the View tab Select the Show hidden files, folders, and drives radio button, then select OK

Issue V282 is obsolete and a replacement valve is requested.  Environment V282: 7218206000 7218210000 7218214000 7218218000 7218222000 7218226000 7218230000 7218234000 7218238000 7218242000 7218246000 7218250000   V241: 7214106000 7214110000 7214114000 7214118000 7214122000 7214126000 7214130000 7214134000 7214138000 7214142000 7214146000 7214150000 Cause Obsolete valve needs replacement. Resolution The recommended replacement valve for valve model V282 is V241. However, when so is done, pipe work will be necessary to adapt to installation with couplings and dimensions.

Issue Receive No Message Blocks Available when reloading or trying to access information on an Infinity controller. Environment Infinity controller Errors IO Bus I/O Modules Cause No Message Block errors indicate a very busy IO bus. Resolution The controller is out of message buffers in the CX.  The only way out of it usually is to reload the CX Check the DB to see if it’s correct offline Then hopefully a CX reset and reload fixes it. Might have to disconnect AC-1 if still an issue and commission 1 by 1 to get it back.

Issue When documents are edited from the system tree, on occasions any changes made can be lost. Environment Documents Changes not saved Changes lost Cause When documents are opened from system tree, and edited, after clicking save, and closing the word document, 20-30% of the time, SmartStruxure does not prompt to save the changes to SmartStruxure and the changes are lost.   Resolution This issue has been recorded in defect 21767, and is due to be addressed in release 1.4 SP1. There are two scenarios where this issue may occur; 1 - Changing windows and minimizing. Open document  from the system tree. Switch back to Workstation and minimize the window. Close the document currently being edited. In this situation, you are not prompted to save the document, and all changes are lost.   If the Workstation is minimized, SmartStruxure will not pick up the changes to the document. 2 - The second scenario relates to the "Save" prompts presented to the user. Open document and make changes. Close the document using the X You are presented with two prompts to save the document, the first is the original document name, and the second is the name given when added to the system tree. If "Yes" is not selected to both prompts, then any changes can be lost.  

Issue Objects have become edit locked and can not be unlocked Property unlock, CTRL-U and "Object editlock=false" do not unlock the object. The Plain English Integrated Development Environment may crash Product Line Andover Continuum Environment SQL Server Database Cause The hard disk on the SQL server has no more space Stand Alone database may have reached its limit Resolution Once the hard disk on the SQL server PC is too full, Continuum can no longer write to the SQL database, thus object can become editlocked. Space on the hard disk needs to be released, it is likely that old backups have filled the hard disk up. Backups should be moved to a different hard disk If a Stand Alone install, MSDE (SQL2000) has a 2GB limit (up to v1.81), SQL2005Express has a 4GB limit (v1.82 and after) NOTES The database may go to Status "In recovery" until space is made on the hard disk, this may also cause CyberStations to loose contact with the database. It may note be possible to edit or create new objects when in this mode (database or hard disk full)

Issue SQL Management Studio Express is not installed and ContinuumDB needs to be backed up.   Environment CyberStation Standalone Cause Need to backup a standalone database but have no internet access to download & install SQL Management Studio Express Resolution Open command prompt. Type sqlcmd -SComputername\sqlexpress   where Computername is the name of the computer. Press Enter. You should see this: 1> Type backup database continuumdb to disk = 'mycontinuumdb.bak with init;    Press Enter You should see this: 2> Type go and press Enter You should see something like this: Processed ### pages for database 'continuumdb', file 'ContinuumDev' on file 1. Processed ### pages for database 'continuumdb', file 'ContinuumLog' on file 1. BACKUP DATABASE successfully processed ### pages in ###.# seconds. On a default SQLExpress install (on the C Drive) the file created from the above command (mycontinuumdb.bak) will be created in C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup.

Warning Issue Although Continuum 1.94 is installed, when the workstation is edited Version 1.73 is seen on the Details page under Software Revision and Firmware Revision. The Cyberstation startup splash screen shows Continuum 1.94. Continuum 1.94 is shown under Continuum Explore/Help/AboutContinuumExplorer. Environment Cyberstation. Cause The erroneous version number is most likely an artifact of a Continuum upgrade that was done without fully uninstalling the previous version of Cyberstation. Resolution Uninstall Cyberstation from Control > Panel Add Remove Programs. Backup all profiles and graphic pin and background files, then delete the Program Files\Continuum folder. Delete all occurrences of the Andover Controls folder from the registry. HKEY_LOCAL_MACHINE/Software/Andover Controls and HKEY_CURRENT_USER/Software/Andover Controls Reboot the PC and install Cyberstation. Run Continuum Database Initialization and select Workstation to reinitialize the workstation.   .        

Issue The instructions for configuring PE Alarm Functions in Continuum call for the creation of four new keys in the workstation registry under HKEY_LOCAL_MACHINE\Software\Andover Controls\Continuum\Settings. This folder does not exist in the registry of a Windows 7 64-bit PC. Environment Cyberstation PE Alarm Functions Registry Cause On Windows 7 64 bit machines, Continuum no longer writes its registry keys under HKEY_LOCAL_MACHINE\Software\Andover Controls Resolution Write the new registry keys under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Andover Controls\Continuum\Settings.

Issue With a 10K Ohm resistor wired across the controller input (at the controller) the supervised input reads trouble with the door switch in either the closed or open position.  Environment UI Supervised Input IO Modules 10K Ohm resistor Cause The input voltage selector switch was set to 5 volts instead of 10 volts. Resolution Changed the voltage selector switch from 5 to 10 volts and power cycled the IO module.

Issue b3 Schedules Environment StruxureWare Building Operation site with b3 controllers Cause What actually takes place within the system to ensure the current weeks schedule is downloaded to the controller periodically and can this be adjusted by the user? The Enterprise Server and Automation Server may not even need weekly downloads of a schedule as they are of course servers, but b3 controllers will most certainly still require some kind of period download as they can only hold one weeks schedule at any one time. Resolution B3 devices hold their entire schedule configuration. All weeks, and all exception schedule events. The entire configuration is of a schedule is written to the device when it is modified by the user. There may be several schedule objects in the b3. As such, there is no periodic download. Note that compared to Continuum which performs a default download every Saturday at midnight and updates the schedule whether needed or not.  

Issue On the extranet site, there are two .zip files (SNMP+V1.0+MIBs.zip and SNMP+v2C+MIBs.zip). What is the difference? Environment SNMP Alarming Cause Not sure which file to use.   Resolution On The Exchange Download Center, there are two .zip files (SNMP MIBs v1.0 and SNMP MIBs v2C). The choice between the above files will likely be dictated by the site IT Department, based on their Network Management System. The V1.0 and V2C is the version of the SNMP protocol and is independent of the Continuum controller model and version.  Here's some background information on the protocol versions: http://en.wikipedia.org/wiki/Simple_Network_Management_Protocol#SNMPv1_.26_SNMPv2c_interoperability  

Issue Continuum presents an error when starting up. "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client" Environment Continuum Cyberstation Microsoft Outlook Cause When Outlook is installed on the Workstation, Continuum will try to make a connection to Outlook when it starts up. If Outlook has not been configured as the default mail client then it can't make this connection and presents the error. Resolution Either make Outlook the default email client or uninstall from the Workstation. See Microsoft KB here that describes how to set your default email client.

Issue After drag/drop/copying a b3 to many other b3s an InfinityProgram called FiringOrder is listed with the other InfinityPrograms within some of the b3s  Environment 1.94 standalone, b3 VAV controllers Cause Appears something went wrong with the drag/drop/copy. Possibly tried to copy to too many controllers. Resolution ContinuumAnalyzer identified the problem in the InfinityProgram Object Integrity Test and the Clean fixed it up.