Issue The SEQROT object in the Network8000 integration in the AS seems to work with constant input values but not reference pointers. Environment AS version 1.3.0 & 1.3.0 SP1 with Network8000 interface Cause After the object has been defined to use constant inputs those input values must be reset to Null before the reference inputs will be used. Resolution The Analog input constant can be returned to Null by highlighting the value it contains and clicking the delete key.  The field will be empty until a save is done.  With a digital input such as the Rotate stages constant simply highlight the value and click the delete key and it will change to Null.

Issue Fail to communicate with Xenta/LonWorks devices under Xenta Server although Xenta Server is online and commissioned. The Neuron ID can't be pinged. Environment Vista Xenta Server Cause The Xenta Server is online and commissioned, but the LonWorks network needs to be commissioned with asterisk symbol on the LonWorks network. Resolution Remember to commission the LonWorks network after the Xenta Server is downloaded in Xbuilder.

Issue Is it a problem in StruxureWare Building Operation to start many trend logs at the same time? Environment StruxureWare Building Operation version 1.3 Cause When starting several trend logs at the same time the Servers will try to read all the logged values at the same moment which is causing a big load on the system. Resolution Starting several trends at the same time should not have a big impact on the rest of the system, and our internal thread management shall ensure that no logs are missed. But it could cause a big load on the field bus and field devices so this is something to consider.    

Issue A MicroSmart controller is not communicating and the red watchdog timer (WDT) LED is on solid. Environment DMS Cause Possible hardware issue or power issue Resolution Things to try: - Power cycle the controller - Verify it has a good earth ground and 24 Vac - Hardware clear the controller - Replace the line driver and disconnect the communications trunk - If it is a MSC-MPC, remove all modules.  If the WDT LED begins flashing normally, re-connect the modules one at a time until the WDT LED goes solid   On-board hardware issue.  Replace with another controller

Issue Importing a Menta application for a Xenta 301 controller cannot be saved. Environment Xenta 301 importing Save Saving Cause Importing a Menta application for a Xenta 301 controller, and then saving it, works correctly. If the application is modified in some way, requiring a second import, then this import cannot be saved. Resolution This issue has been assigned to defect 22178, which is due to be fixed in release 1.5. Work around. Delete the existing controller object, and then create a new controller object before importing the modified Menta application.

Issue Both errors indicate WorkPlace Tech cannot determine if the vsd file being opened is in the current project. Environment WorkPlace Tech Cause The names of the folders that were brought forward contained an apostrophe, i.e. Vav's, AHU's, etc. Resolution Rename the folders eliminating the apostrophe before bringing the folders\drawings into the new project and these errors will not occur.

Issue Unable to migrate programming over from Continuum as program use Numerics configured as global arrays. How can arrays be used in StruxureWare Building Operation? Environment Enterprise Server Automation Server b3xxx Cause Under StruxureWare Building Operation, objects can no longer be setup as global arrays using manual log entries. Resolution You are still able to use local arrays in Programs and Functions. Modify your Pain English program code so that they use local arrays (defined within the Program or Function) rather than global arrays (defined in the numeric/input as a manual log).

Issue SNVT bindings to the LNS Network Interface do not update when viewed in Vista Environment Vista 5 Lonmaker 3.2 NL220 Cause When a binding to a dynamic SNVT in the LNS Network Interface is created or modified, there is no indication in the System Plugin that an update to the Vista database is required.  However, if the Vista database is not updated, newly created dynamic SNVTs will not appear in the $Host folder in Vista and existing, modified bindings will stop updating. Resolution Ensure that the Vista database is updated from the System Plugin after every change affecting bindings to the LNS Network Interface.

Issue V298 is obsolete and needs a replacement Environment V231: 7213106000 7213110000 7213114000 7213118000 7213122000 7213126000 7213130000 7213134000 7213138000 7213142000 7213146000 7213150000 V298: 7219818000 7219822000 7219826000 7219830000 7219834000 7219838000 7219442000 7219846000 Cause Obsolete valve needs replacement Resolution V298 valves can be replaced by valves from the V231 family. For more details, please see the data sheets for each valve model. Please note that the V298 closes with stem down, while V231 closes with the stem up.

Issue At times it is necessary to uninstall and reinstall just EpiBuilder for troubleshooting a specific issue with Epibuilder You may also need to do this if receiving an 'error opening EpiDesigner configuration database' clicking Make/Edit Badge Product Line Andover Continuum Environment Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Troubleshooting requires uninstalling and reinstalling EpiBuilder or if getting 'error opening EpiDesigner configuration database' Resolution Go to Windows Control Panel> Add/remove programs in XP/2003 or Programs and Features in Windows7/2008 Uninstall EpiBuilder When prompted about the license, select Yes to continue Reboot Login as a local PC administratrot and Open My Computer and navigate to C:\Program Files\Continuum\EPIBuilder\SDK and run InstalEpiBuilder.bat

Issue There's a need to understand how COV subscriptions are established and re-established when a controller goes offline and comes back online Environment StruxureWare Building Operation b3s Cause COV subscriptions get established with PE programming and with bindings Resolution The time to live for the subscription is 5 hours and gets checked every 5 minutes. If the b3 (client) goes offline eventually the subscriber server will stop the subscription after it sends out 4 messages every 3 seconds. If the acknowledge that the subscription isn’t received by the server device then it stops the subscription. The client subscriber is the one that determines the initiation of the subscription, so in this case once the b3 resets, either warm start or cool start and the program runs then the subscription would start again. A cold start would not start the subscription. If the target device goes offline, then it will be searched for with the ‘who-is’ service, and when it comes back online (the device replies with ‘I-am’), the COV subscription will be reestablished. A binding will also attempt to setup a COV subscription.  If the target device goes offline, then it will be searched for with the ‘who-is’ service, and when it comes back online (the device replies with ‘I-am’), the COV subscription will be reestablished.

Issue An existing Niagara G3 server is being replaced with new hardware.  The new server is being configured while the existing server continues to operate the station.  A replacement license has been provided for the new server with a new hostId.  The license for the existing server has been de-activated by Tridium.  Will the existing server continue to function even though its license has been de-activated?  Note:  The existing server has an Internet connection. Environment Niagara G3 Cause PC hardware replacement Resolution The existing server will continue to run the station.  The license remains active as long as there is no web-based license update performed.

Issue When an Access Event is received at the CyberStation from a controller under a network on a different time zone, will the time shown be that of the CyberStation receiving the event or the time stamp from the remote time zone? Environment CyberStation Cause Documentation Resolution Access events show the time stamp from the zone where the controller is located. So if an Access Event is received at a CyberStation located in (GMT-05:00) Eastern Time from a controller located under a network in the (GMT-08:00) Pacific Time the time stamp shown by the event will be Pacific time.

Issue Does the JACE-645 come with 128 MB or 256 MB like the ENC-520? Environment I/A Series, JACE-603/645 Cause Not sure what it comes with after reviewing announcement PA-251. Resolution A JACE-603 or JACE-645 comes standard with 128 MB of RAM with the option to upgrade to 256 MB.  The part number for the optional memory upgrade is TRD-NPM-256. This part number modifies the license which enables the factory-installed memory (license line:  maxHeap=true).

Issue When the sample code supplied under Continuum Help for the Select Case function is pasted directly into a program a controller the function does not work. Continuum generates the following error.  "Process not supported" Environment Plain English functions Select Case Cause Some PE functions are supported in specific Continuum products only. For example, Select Case is supported only in CyberStation. Resolution Check the Products Supported section of the Continuum Help on Select Case functions.  Select case is supported in CyberStation only.

Issue Cannot log on to Web Client with an I-Pad    Environment Continuum  1.9X Web Client Cause At the present time we do not offer support for Apples I-Pad   Resolution IE 7, 8  and 9 is supported with Web Client 1.9X

Issue When the CX9640 was upgraded using the node count upgrade upd file supplied by Schneider Repair, the node count shown on the controller options page does not increase. Environment Node count upgrade NetController CX96xx Cause Bad upd file. Resolution Contact repair to get a replacement node count upgrade file.

Issue The default auto log off time setting is 20 minutes, customer need to extend the time period for web user. Environment Continuum Webclient Windows XP Windows Server 2003 Windows Server 2008 Cause The default auto log off time setting is 20 minutes,  and can not modify the setting on cyberstation or webclient server Resolution From the webclient install package, open "Webclient planning and installation guide.pdf", Reading from Page 105 to Page 106, Go to C:\Program Files\webserver, open web.config Go to "SessionState" tag and modify the value behind "timeout=" , the default is 20 in minutes. You can change it to another value if you prefer. Save and close web.config Log on web client to see the performance.

Issue Values from an Aaon device not showing up in Xenta Server Web Interface but work fine in the Vista Server Environment Vista XBuilder Xenta Server Cause Vista will correct for xif files that do not strictly follow the LonMark Standard.  The Xenta Server does not include this feature. Resolution The Aaon Chiller is not actually a LON device, but a BACnet IP device which is communicating to Lon Via a Field Server. The manufacturer provided xif file will function in Vista but not in the Xenta Server. The only work around for this is to create the lon network in LonMaker and import that network into Xbuilder

Issue User has a backup of my files that they have restored onto a new workstation PC but now they are unable to edit the files.  For example: A Continuum graphic needs to be edited and cannot save changes but can save as a new graphic. Environment Window OS Windows XP Windows 7 8 8.1 10 Windows Vista Cause This is caused by Microsoft Windows OS. Windows will automatically make a file "Read only" if it has been moved from another PC  Resolution The solution is to change the files back to read / write. Example: Open Windows Explorer and find the folder you want to change, for this example it is "Continuum graphics." Right click on the folder and select properties, which shows a tab that will be ticked next to "read only" deselect this tab and then select apply. Once windows has finished changing the folder and its contents to read/write the user will be able to go into continuum and edit graphics.