Building Automation Knowledge Base

Issue WorkPlace Commissioning Tool configured for BACnet IP is unable to discover MNB MS/TP devices connected to an ENC Environment I/A Series G3 Enterprise Network Controller BACnet Integration Cause The ENC station's BACnet routing is not enabled. Resolution In the G3 station, navigate to BacnetNetwork > Bacnet Comm > Network. Check and ensue that 'Routing Enabled' is set to true. 

Issue In the conversion log when upgrading database, the following warning is logged: Invalid value for ProgramID in the object, "~/LonWorks Local FT-10 Interface/Your Network/Controller Name/IO/IO Module Name". The default value has been applied. Product Line EcoStruxure Building Operation Environment AS Device administrator Cause TAC Xenta IO modules of the model 411/421 does not have an application ID populated in the properties. All other IO modules do. The upgrade sees this as missing information. Resolution You can ignore this if the module is a TAC Xenta IO 411/412.

Issue When editing a TGML error A generic error occurred in GDI+ appears Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista StruxureWare Building Operation TGML Graphic editor Cause This issue occurs after you install security update 3045171. You experience a crash when you use Windows GDI+ to create text outline-based path objects on a computer that is running Windows 7 Service Pack 1 (SP1) or an earlier version of Windows. Resolution Download the patch below from Microsoft https://support.microsoft.com/en-us/kb/3065979 It has been noted that this patch do not solves all the issues, if you still have issues with other applications uninstall the security update KB3045171.

Issue Logging on to IPM from the web and the default password is not recognized. An error comes up saying Invalid user. Product Line EcoStruxure Building Operation, TAC INET Environment StruxureWare Building Operation, I/Net Cause The default password can be used on the I/Net side but it is not being recognized when logging in from the StruxureWare IPM. Resolution To resolve this issue, the following step needs to be followed: From the original installation folder, find and unzip the Sboscripts.zip from ‘\InetWeb\UpdateScript' folder. Follow the SQL patch delivery process of I/Net. Run 'Sboscripts.exe' on a DOS prompt. Enter the SQL Server Instance name and login credentials for the script to run If the SQL Serve Instance name is not known, open up DBCreate and it would be displayed on the editor, more than likely it would be 'SQLEXPRESS" or blank per the INetDB Configuration. Once the script is complete, launch StruxureWare and enter the default passwords again and it should allow you to successfully log into the program.

Issue All numerics for the Wireless Integration are in Alarm and unable to be cleared out of the Active Alarm View Window. Environment Continuum Aperio Integration Cause All numerics generated an Alarm that shows up in the Active Alarm View Window and it is unable to be cleared,the numeric themselves are back to their normal state and the door functions normally. Possibly system glitch with power but the user needs to have rights to clear out the ActiveAlarm View from the Alarm Event Window. Resolution To resolve this the following steps need to be followed: Log on to the System, select the Controller that the X Driver is connected to Right Click on the deivce and send to Controller Once completed and all Individuals have been downloaded Open the Global Config Numeric for the X Driver and change its current value to 1 then apply Once it changes itself from 1-2 after clicking on the refresh button, this indicates that the device is back online. Read a card and verify that al functions have returned normally again.

Issue Is there a way to restrict user access to WebStation but still allow access to the system through Workstation? Environment Workstation WebStation StruxureWare Building Operation v1.6.1 Cause Requirement to limit access to Enterprise or Automation Servers through Workstation only and to stop users from being able to access the system through WebStation. Resolution User or Group security does not allow for this type of restriction. One method may be to use a Firewall in front of the AS to restrict what/who is able to connect.

Issue After upgrading, the AS is offline in LonMaker. An attempt to commission the AS results in an error shown: "The new program interface does not match the previously defined program interface". Product Line EcoStruxure Building Operation Environment Automation Server Externally Managed LonWorks Network LonMaker Cause There has previously been issues with the structure of the XIF created by the AS. This is corrected in newer versions, but as a result the XIF previously loaded in LonMaker will be different from the actual content in the AS. Resolution Replace the AS in LonMaker uploading the XIF file again from the AS.

Issue ACCDataService.exe in ITP.DLL crashes when any function is calling another function. Product Line Andover Continuum Environment Continuum 2.0 Plain English Cause A PE Function is called from within another PE Function. Resolution To resolve this issue the following steps need to be followed: Do not call up a PE function from within another PE function. Copy the script code function from the second function and put it directly into the first function.

Issue At what height can the LON Multi-Sensor LA-21 be mounted and still be effective? Environment Field Devices Lon Sensors Cause  The manual states ranges at a mounting height of 2.5m but does not specify a maximum height. Resolution The LON Multi-Sensor LA-21 (MTN880541) cannot be used for mounting heights above 3 m because the sensitivity will be reduced too much. At a mounting height of, for example, 12 m the device will detect almost no movement.

Issue Who to contact for Continuum - Easy-Lobby integration support.  Environment Continuum Security Cause Unsure of who to contact for Continuum - Easy-Lobby integration support.  Resolution The Continuum - EasyLobby integration is supported directly by HID - EasyLobby.     For sales or technical support: EasyLobby support email is support@easylobby.com . U.S. support phone number 866-607-7339 (option 8). International support phone number: +1-949-732-2000, option 3, then option 8.   If you have EasyLobby sales questions, or need a quote or a web demo, please call 781-455-8558 or contact jmooradian@hidglobal.com, jmurzycki@hidglobal.com, vrowan@hidglobal.com or your HID sales rep If you need EasyLobby technical support, please contact support@easylobby.com or call the HID tech support line at 866-607-7339 and select Option 8 If you are placing an EasyLobby order, please resend it to easylobby-sales@hidglobal.com or fax it to 781-455-6766 If you have questions about the status of an order already placed, please contact Customer Service vrowan@hidglobal.com, kzarrow@hidglobal.com If you have questions about adding a feature or doing custom engineering, please contact Product Management nwahlander@hidglobal.com

Issue Windows installer fails to install an application Environment Microsoft Windows Server 2003 Microsoft Windows Server 2003 R2 Microsoft Windows XP Windows 7 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows 8 Windows 8.1 Windows Server 2012 editions Windows Server 2012 R2 Cause Errors with the Windows Operating system are preventing the installation from completing. Resolution Run the file at the link below on the affected PC:   https://support.microsoft.com/en-us/mats/program_install_and_uninstall

Issue Correct Boot Up sequence for I/NET Enterprise Server Level Integration to StruxureWare. Product Line EcoStruxure Building Operation, TAC INET Environment I/NET to StruxureWare Enterprise Server Level Integration Cause Sites which are recovering from a power failure are are using Remote Client with I/O may have certain failures within the system. A site where I/NET works on the local PC but devices seem offline from the Enterprise server may have had the Enterprise Server Start before the I/Net I/O Server A site where I/NET points can be controlled from the ES, but messages are not received by either the ES or I/NET AMT may have had the SQL server start after the ES or I/NET IO Server started. Resolution Restart the SQL Server or Server PC Restart the I/NET I/O Server and ensure it is running as a service Restart the Enterprise Server In order to add the I/NET I/O Server as a dependency for the Enterprise Server use the command prompt line below. Be sure to change the 1.X to reflect the current version of SBO installed. Open the Command prompt Enter the command: sc config "Building Operation 1.X Enterprise Server" depend= inet7iosrv

Issue I/NET action messages are triggering audible alarms AMT is not functioning as expected for points that have action messages associated with them. Environment I/NET Cause As a best practice, I/Net action messages should be masked and grouped the same as the point which is triggering the message. When this is not done, AMT gets harder to manage. Resolution Edit the Resident I/O configuration of  the point which is triggering the event action. Note the Distribution group and Mask Edit the Event Action that is being triggered. Ensure that the Event Action has the same masking as the Resident I/O point.

Issue I have package units with point count that exceeds the SE78600 capacity, can I simply add the SEC-TE in order to complete I/O points requirements? Environment SEC_TE MPM SE8600 Cause Unfortunately, the SEC– TE can’t be used as extended I/O modules with the SE8600 however; you may use SEC-TE with the MPM-UN. Resolution SEC – TE can not communicate directly with the SE8600. However you can use the SEC-TE with the MPM-UN.

Issue UI-8-10 input reads only 5 volts dc  when dip switch is set for 10 volt input. Environment UI-8-10 Input Cause Improperly configured input. Resolution Page 40 of IO Module System Reference Guide states.  The 0-10V range allows connection to signals up to 10.00V. In this mode the circuit actually uses the same input measuring circuit as the 0-5V range, however, it divides the voltage present by two thereby limiting the internal circuitry to 0-5V. When you read a 0- 10V input the actual reading will be 0-5V. You must adjust your readings for the higher range via formula. This is accomplished by applying a conversion factor to the reading. When creating a 10V InfinityInput, set the Conversion to ElecValue * 2.   When using the 10V mode be sure to set the Reference resistor switch to Off.   Note: Setting the Reference Resistor enable switch to ‘ON’ and setting the Range to ‘10V’ is invalid. Switching to 10V inputs dramatically lowers the impedance of the input to 4.4 KΩ.

Issue Moving a Converted I/NET graphic for the ES level integration of I/NET to the AS level of Integration to I/NET Environment StruxureWare TGML I/NET Cause As sites expand, controllers that are currently integrated to StruxureWare using the Enterprise server may be connected to the USB interface to the Automation Server.  It is possible for these relocated controllers to continue to use the same graphics. Resolution Recreate the exact folder location of the graphic on the AS. For Example, if the graphic is currently on the ES\INET Interface\INET Graphics folder, the user should create an INET Interface\INET Graphics Folder on the AS Copy the Graphic on the ES Paste the Graphic on the AS Clean up any bindings.  Any I/NET objects that were re-named after the initial conversion may need to be manually re-bound. Links between graphics may also need to be re-bound.

Issue Looking for more information on the Schneider Electric Advanced Display offering from the Smart X family of controllers. Product Line EcoStruxure Building Operation Environment SmartStruxure SmartX Controller Advanced Display Technician Tool Mobile App Cause Unsure where to locate more detail about the Advanced Display and do not know the part numbers to order the products. Resolution The Advanced Display is a convenient option for users to access, monitor, and service their SmartStruxure system. For additional information please reference the SmartX Controller - Advanced Display documents found on the The Exchange. Applications The Advanced Display comes with the SmartXKiosk application already installed on it. This app, when launched, limits which other applications may be accessed on the tablet. The only way to exit the Kiosk mode is to enter a six character PIN. Any of the available Schneider Electric apps found on the Google Play Store can be added to the SmartXKisok. Technician Tool mobile app AdaptiApps custom user apps WebStation The Technician Tool provides a simplified user interface for operation and maintenance of the SmartStruxure solution.   Communications and Wiring Options Communication Options Available Availability Wi-Fi to the BMS network (requires straight USB cable) All SmartStruxure versions USB direct communication to the Automation Server (requires Y-shaped USB cable) Versions 1.7 and newer Wi-Fi or USB direct communication to the Automation Server Premium (requires straight USB cable) Versions 1.7 and newer   The Advanced Display communicates with the SmartStruxure servers through an access point or starting in version 1.7 directly to the Automation Server via the USB port with the application named SmartX-Ad Link. If using an Automation server, the Y-shaped cable must be used to connect to a locally sourced power supply as well as to the Automation Server. The power required is 5 VDC with a minimum of 500 mA up to 1.3 A. The USB port on the Automation Server Premium (AS-P) has the ability to power the tablet directly thus only requiring a straight USB cable.    Ordering Part number Description SXWADTAB410001 Advanced Display 7 - inch - - No longer available! SXWADBUND10002 Advanced Display 10 - inch Bundle Includes Advanced Display tablet unit, mounting frame, bezel, and Micro USB 2.0 data cable 1 m (3 ft) SXWADUSBA10001 USB cable, Straight 1.5 m (5 ft) for connection to AS-P or AS-B SXWADUSBA10002 USB cable, Straight 3.0 m (10 ft) for connection to AS-P or AS-B SXWADUSBB10001 USB cable, Y-shaped 1.5 m (5 ft) for connection to Automation Server SXWADUSBB10002 USB cable, Y-shaped 3.0 m (10 ft) for connection to Automation Server   Note: The Advanced Display 10 - inch Bundle does not include a power adapter.  For configurations where the external power adapter is required the appropriate power adapter must be ordered separately for the country in which it will be installed.

Issue L1 Biometric Reader not accepting default Custom Format. Environment Continuum version 1.9X and above. Cause L1 Biometric Reader sometimes does not accept the default custom Wiegand format created in the integration program. Resolution To resolve this issue, the following steps need to be followed: Follow the documentation on the Integration as it works most of the times. In the event it does not work, use the Secure Admin to select the default Wiegand 26. Recommission by clicking on the Commission Tab and click on the Refresh  Button. Additionally a Custom Weigand 26 Format can be created and selected as well as seen on page 54 of the integration manual.

Issue Unable to communicate to a PIM Environment Continuum version 1.9X and above. Cause Wrong PIM Type Resolution For a Schlage integration, the PIM required is the RSI version, not the VBB version, which is used for a Vanderbuild System.

Issue Having issues configuring the pulse counter on the SEC-TE (TE2) Environment SmartStruxure Lite Multi-Purpose Manager SEC-TE (TE2) Cause N/A Resolution Navigate to the ZVC object of the SEC-TE and change "Analog Input 3 Mode" to "pulse counting". The value in AI3 (the counter) will then be incremented every time the pulse goes from 1 to 0 regardless of how long that takes. However, to convert the value of the counter to a more meaningful reading (e.g. water flow), you would need to use a Lua script in the MPM.   To reset the counter, click on the "Reset" button   Possible issues while testing: Using the Binary outputs of the TE2 for testing purposes will cause the counter to display unreliable readings. In fact, any binary output that induces voltage in AI3 will in inaccurate readings due to the noise induced. Instead, The binary outputs of the MPM can be used for testing before deploying the equipment on site.