Building Automation Knowledge Base

Issue What is the significance of the ObjectID number that appears under the properties of a Continuum object. Environment SQL Continuum ObjectID ObjectIDHi ObjectIDLo Cause Customer enquiry Resolution The ObjectID is a combined string that includes the SQL ObjectIDHi and the ObjectIDLo separated by a decimal. 

Issue Do we have any thermal switches in our portfolio? Environment Thermal switch bi-metal Cause Application or customer requires/requests a bi-metal thermal switch Resolution Unfortunately, no such product is available in neither the "Industries" or the "Buildings" portfolio.

Issue Unable to log into the JACE-603/645 hardware with I/A Series R2 Admin Tool. Environment JACE-603, JACE-645 Cause The JACE 603 and JACE 645 are network controllers that can run either R2 or G3 Niagara applications when a corresponding license is installed.  These new boards are based on the QNX platform and no longer use the R2 “Admin Tool” for host-level configuration. Resolution Use I/A Series G3 Workbench 3.6.47 or later for all host (platform) configuration of a JACE-603 or JACE-645.  Refer to the Retrofit Board Niagara R2 Install and Startup Guide for details on how to commission and use with I/A Series R2.  The document is included with I/A Series G3 (docRetrofitBoardR2) 3.6.47 or later. Note: The JACE 603 and JACE 645 supports the following revisions ... R2 (supports 2.301.535 or higher) G3 (supports 3.6.47 or higher)

Issue Wrong username and/or password when logging into Webstation via a Magelis Opti PC Environment SmartStruxure Magelis Opti PC Webstation Cause Many Magelis are installed with an older Internet Explorer version i.e. IE 6.xx. Webstation requires a higher version of Internet Explorer. Internet Explorer 7 is confirmed as ok, but later versions are recommended. Resolution Upgrade the Internet Explorer on the Magelis PC, sometimes this is not possible if it is not permitted to install software on the unit. This can be disabled by going to: Start > Programs > Accessories > System tools > EWF activator deactivator Set it as disabled (a reboot may be needed) Download the new Internet Explorer from Microsoft and install it. Enable the EWF activator deactivator again.

Issue Are there any bi-directional flowmeters available in our meters offer? Environment Kamstrup Flow meter Cause Product application request Resolution Unfortunately there is currently no such meter available in our portfolio. 

Issue Points from on b3 controller will not update on pinpoint graphics.  Environment b3 0x00001427 HardwareErr__ Bad RTC chip RTC Cause Error 0x00001427 denotes a hardware failure of the real time clock.  Resolution Return controller to Schneider Electric for repair.

Issue See "mismatch xxxxxxxx" in the Continuum Error Listview. Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause An Error logging feature was added with 1.94 SP1. If the Continuum Error Listview has "mismatch xxxxxxxx" errors, then SP1 for Cyber has been installed, but the controllers are posting errors. Resolution Use the updates below or the most recent version and the errors will no longer post. A Cyberstation 1.94 service pack released to address accdataservices crashes and other issues. The list of corrected issues is the release notes. The files are available on https://ecobuilding.schneider-electric.com/ 

Issue The LON XML tool was used to create a lnml file.  Does it need to remain with the station at all times? Environment Niagara G3 Cause General database housekeeping Resolution Once the LON controller has been imported, the lnml file is no longer required and can be removed. Note:  If the LON controller's profile changes slightly (i.e. one or two SNVTs), a Learn Nv is sufficient to update the device in the station.  The Learn Nv command will not execute unless the reference to the lnml file is removed.

Issue Is it possible to customize the email message body of Reports that are emailed using ReportCmdLine.exe? Environment Continuum Cyberstation Outlook Cause Want to modify the email message body to include more information about the Report. The message in an Alarm that is being emailed can be changed with an email format file using XML tags, can the same thing be done with Reports being emailed? Resolution It's not possible to modify the email message body of an emailed Report.

Issue All controllers are reporting access events except one. Environment SystemStatus Access Events Cause The InfinitySystemVariable SystemStatus was set to No Database. Resolution Once SystemStatus was set to equal Normal access events began to be reported from the controller.

Issue Email alarms can be configured in the AS and ES and understanding that interaction is needed Environment SmartStruxure Windows 7 Windows Server 2008 Cause There is a need to know what happens when creating email alarms in the AS and ES Resolution The server (AS or ES) that has the email notification object will send the email. So if you want to be sure that the AS alarms still send emails even if the ES is offline, then you should have email notifications configured on the AS and not rely on a global email notification on the ES. If notifications are configured on both the ES and AS which triggers on the same alarm, then two emails will be sent. One when its triggered on the AS and one when the ES fetches the alarm from the AS. You may be able to manage the triggering of the AS alarm by a program that checks the online status or alarm indication of the ES being offline.

Issue Unable to connect to b3xxx controllers with RoamIO. Environment RoamIO-1 RoamIO-2 Cause The RoamIO-1 is not able to communicate with BACnet controllers. It only supports Infinet controllers. Resolution The RoamIO will not be able to communicate with the BACnet controllers (bCX4040, b3xxx, etc...) you will need to use the RoamIO-2 that is able to communicate to both Infinet and BACnet.  

Issue Can I install the Java7u25 patches in 3.5.25? Environment I/A Series G3 with multiple browsers Cause JAVA 7u25 prevents the Java applet from loading Resolution You must be at a level specified in the TPA before applying these patches.  See TPA-IA-13-0007.01 Java 7 Update 25 May Cause I/A Series G3 Niagara Applet to Fail.

Issue Following a power failure, ACX 5740 controller loses communication. Cycling power with the controller battery removed recovers some but not all controllers. Environment ACX5740 ACX5720 1.1000037 Comm Loss Power failure Cause This problem was fixed in firmware version 1.100037. Resolution Upgrade ACX firmware to 1.100037 

Issue Continuum throws  the following error when a save to database is performed on a controller -- Error inserting row into table. Environment SQL ContinuumDB Cause Duplicate Tables in the database. Resolution Restore backup of last known working database.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue What is the proper procedure to use when swapping two previously installed Infinet controllers on the same Continuum network. Environment ACCID Infinet Controllers Cause Must prove determine whether an Infinet Controllers flow sensor is damaged. Resolution It is important to recommission Infinet controllers before relocating them in the same system. Recommissioning the Infinet controller purges all object handles and ensures that the controller will be brought on line virtually as a new "out of the box" controller. Infinet controllers are recommissioned by setting the InfinetID to 0 using a RoamIO. Using a RoamIO, set the InfinetID of both Infinet controllers to zero. Verify that the controllers InfinetID has been set to 0. With the workstation in OffLine mode, change the serial number of each controllers to a fictional serial number that does not exist in Continuum. Remove both controllers and install them in place of each other with out powering the controller. Before the controllers are powered, connect them to the Infinet bus while the bus is connected to the infinet port. Switch the workstation to Online Mode. Power up the controllers. Enter the correct serial number for each controller in the controller editor. Both controllers should come online. Reload both controllers.

Issue 'Operlist.txt file missing' alarms are seen in the Sigma Alarm Manager. Operlist.txt files have been downloaded to the controllers and the controller's contents show that the operlist.txt file exist.  Environment Sigma 4.07 build 3.45.48 (upgraded from BAS2800+ or Sigma versions prior to 4.04) Cause The operlist.txt file is required for Sigma controllers. Starting from Sigma 4.04, the Sigma controllers uses a dummy operlist.txt file. There is no longer the need to create this file manually. The Sigma server automatically creates a suitable dummy operlist.txt file for downloading to the controller. However, if an operlist.txt file exists in the controller / outstation folder, then that file will be sent to the controller and not the dummy one. In this case, the existing operlist.txt files still exists in the controller / outstation folders.  Resolution Delete the existing operlist.txt files from the controllers / outstation folders. A quick way to do this is to use the Windows Search function to search for the file name 'operlist.txt' inside the C:\Sigma\Data folder and delete all the files together.    In Sigma System Diagnostics, download the operlist.txt file to all controllers. A dummy operlist.txt file will be created in each controller / outstation folder and the file will be downloaded to the controller. 

Issue A UNC-520 is installed at a jobsite and has been programmed over the years with additional controllers and graphics.  The resource count is now over 600,000.  The CPU idle time does not rise any higher than 3-4%.  Since the jace-645 is a more updated (i.e. powerful) hardware platform, will it run this large R2 station more efficiently? Environment Niagara R2 jace-645 Cause Site UNC-520 can no longer run its installed station efficiently Resolution Tridium tested the jace-645 and rated it capable of running a 600,000 resource-sized station.  It was not tested for anything larger. Installing and running a larger R2 station is not recommended.

Issue Acc Data Service error when we switch users on a workstation with multiple user accounts. Environment Windows 7 Windows XP Windows 2008 Server Continuum  1.XX Cause You cannot open multiple Continuum instances simultaneously on a system. You cannot switch users and leave the cyber station running on one session and open another instance of Continuum under a different user on the same system without errors. Resolution You must close Continuum and log off of the system before another user opens another session.

Issue What is the default BACnet Priority of the SmartStruxure Lite. Environment SmartStruxure Lite Cause Different BACnet devices write in different priority. Resolution The default priority is 10 in firmware version 2.4.x and newer. The default priority is 08 in firmware version 2.3.x and older.