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Access events not being reported for one controller.

Issue All controllers are reporting access events except one. Environment SystemStatus Access Events Cause The InfinitySystemVariable SystemStatus was set to No Database. Resolution Once SystemStatus was set to equal Normal access events began to be reported from the controller.
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Picard Product_Support
‎2018-09-06 10:13 AM

Labels:
  • Andover Continuum
977 Views

Email alarm redundancy on the AS and ES and their interaction

Issue Email alarms can be configured in the AS and ES and understanding that interaction is needed Environment SmartStruxure Windows 7 Windows Server 2008 Cause There is a need to know what happens when creating email alarms in the AS and ES Resolution The server (AS or ES) that has the email notification object will send the email. So if you want to be sure that the AS alarms still send emails even if the ES is offline, then you should have email notifications configured on the AS and not rely on a global email notification on the ES. If notifications are configured on both the ES and AS which triggers on the same alarm, then two emails will be sent. One when its triggered on the AS and one when the ES fetches the alarm from the AS. You may be able to manage the triggering of the AS alarm by a program that checks the online status or alarm indication of the ES being offline.
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • EcoStruxure Building Operation
1639 Views

Unable to connect to b3xxx controllers with RoamIO.

Issue Unable to connect to b3xxx controllers with RoamIO. Environment RoamIO-1 RoamIO-2 Cause The RoamIO-1 is not able to communicate with BACnet controllers. It only supports Infinet controllers. Resolution The RoamIO will not be able to communicate with the BACnet controllers (bCX4040, b3xxx, etc...) you will need to use the RoamIO-2 that is able to communicate to both Infinet and BACnet.  
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Andover Continuum
1117 Views

Can I install the Java7u25 patches in 3.5.25?

Issue Can I install the Java7u25 patches in 3.5.25? Environment I/A Series G3 with multiple browsers Cause JAVA 7u25 prevents the Java applet from loading Resolution You must be at a level specified in the TPA before applying these patches.  See TPA-IA-13-0007.01 Java 7 Update 25 May Cause I/A Series G3 Niagara Applet to Fail.
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Picard Product_Support
‎2018-09-11 06:30 AM

Labels:
  • TAC IA Series
1298 Views

ACX5740 does loses comm after power failure.

Issue Following a power failure, ACX 5740 controller loses communication. Cycling power with the controller battery removed recovers some but not all controllers. Environment ACX5740 ACX5720 1.1000037 Comm Loss Power failure Cause This problem was fixed in firmware version 1.100037. Resolution Upgrade ACX firmware to 1.100037 
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Andover Continuum
1430 Views

Errors when save to database -- error inserting into table

Issue Continuum throws  the following error when a save to database is performed on a controller -- Error inserting row into table. Environment SQL ContinuumDB Cause Duplicate Tables in the database. Resolution Restore backup of last known working database.
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Andover Continuum
1151 Views

How to swap two infinet controller on the same system.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue What is the proper procedure to use when swapping two previously installed Infinet controllers on the same Continuum network. Environment ACCID Infinet Controllers Cause Must prove determine whether an Infinet Controllers flow sensor is damaged. Resolution It is important to recommission Infinet controllers before relocating them in the same system. Recommissioning the Infinet controller purges all object handles and ensures that the controller will be brought on line virtually as a new "out of the box" controller. Infinet controllers are recommissioned by setting the InfinetID to 0 using a RoamIO. Using a RoamIO, set the InfinetID of both Infinet controllers to zero. Verify that the controllers InfinetID has been set to 0. With the workstation in OffLine mode, change the serial number of each controllers to a fictional serial number that does not exist in Continuum. Remove both controllers and install them in place of each other with out powering the controller. Before the controllers are powered, connect them to the Infinet bus while the bus is connected to the infinet port. Switch the workstation to Online Mode. Power up the controllers. Enter the correct serial number for each controller in the controller editor. Both controllers should come online. Reload both controllers.
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Andover Continuum
1158 Views

Sigma low level alarm - Operlist.txt file missing

Issue 'Operlist.txt file missing' alarms are seen in the Sigma Alarm Manager. Operlist.txt files have been downloaded to the controllers and the controller's contents show that the operlist.txt file exist.  Environment Sigma 4.07 build 3.45.48 (upgraded from BAS2800+ or Sigma versions prior to 4.04) Cause The operlist.txt file is required for Sigma controllers. Starting from Sigma 4.04, the Sigma controllers uses a dummy operlist.txt file. There is no longer the need to create this file manually. The Sigma server automatically creates a suitable dummy operlist.txt file for downloading to the controller. However, if an operlist.txt file exists in the controller / outstation folder, then that file will be sent to the controller and not the dummy one. In this case, the existing operlist.txt files still exists in the controller / outstation folders.  Resolution Delete the existing operlist.txt files from the controllers / outstation folders. A quick way to do this is to use the Windows Search function to search for the file name 'operlist.txt' inside the C:\Sigma\Data folder and delete all the files together.    In Sigma System Diagnostics, download the operlist.txt file to all controllers. A dummy operlist.txt file will be created in each controller / outstation folder and the file will be downloaded to the controller. 
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Satchwell BAS & Sigma
1106 Views

Will a jace-645 run a R2 station more efficiently than a UNC-520?

Issue A UNC-520 is installed at a jobsite and has been programmed over the years with additional controllers and graphics.  The resource count is now over 600,000.  The CPU idle time does not rise any higher than 3-4%.  Since the jace-645 is a more updated (i.e. powerful) hardware platform, will it run this large R2 station more efficiently? Environment Niagara R2 jace-645 Cause Site UNC-520 can no longer run its installed station efficiently Resolution Tridium tested the jace-645 and rated it capable of running a 600,000 resource-sized station.  It was not tested for anything larger. Installing and running a larger R2 station is not recommended.
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • TAC IA Series
1112 Views

Switching Windows Users

Issue Acc Data Service error when we switch users on a workstation with multiple user accounts. Environment Windows 7 Windows XP Windows 2008 Server Continuum  1.XX Cause You cannot open multiple Continuum instances simultaneously on a system. You cannot switch users and leave the cyber station running on one session and open another instance of Continuum under a different user on the same system without errors. Resolution You must close Continuum and log off of the system before another user opens another session.
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Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Andover Continuum
1142 Views

What is the default BACnet Priority of the SmartStruxure Lite.

Issue What is the default BACnet Priority of the SmartStruxure Lite. Environment SmartStruxure Lite Cause Different BACnet devices write in different priority. Resolution The default priority is 10 in firmware version 2.4.x and newer. The default priority is 08 in firmware version 2.3.x and older.
View full article
Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • EcoStruxure Building Expert
1078 Views

Zelio relay family

Issue Where can the Zelio relay family be ordered? Environment Zelio relay Cause Unable to order through Schneider Electric Buildings organisation. Resolution The Zelio relays are available through the Schneider Electric Power business organisation. Please contact the regional Schneider Electric front office for more information.
View full article
Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Field Devices
1109 Views

Anti-Passback Protection option is not available

Issue The Anti-Passback Protection is not editable on Entry or Exit options page of door editor. Product Line Andover Continuum Environment Access control Anti-passback Cause In order to configure anti passback protection on either side of a door the door must have both an entry area and an exit area selected. Resolution Once an exit area is selected, the Anti-Passback protection option becomes selectable.
View full article
Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Andover Continuum
1449 Views

Unable to find Part number for a ATV 21 Variable Speed Drive

Issue I'm looking for a part number for the ATV 21 Variable Speed Drive but it does not appear on the part number list Environment ATV 21 ATV 212 Altivar  Variable Speed Drive Cause Part number has been discontinued Resolution There is now a new name for the ATV 21 Variable Speed Drive as this old version has now been updated The new name for the ATV 21 is ATV 212 or Altivar 212 the below is a link to the Schneider Electric web site where all documentation, part numbers, distributors and Support can be found Altivar 212
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Picard Product_Support
‎2018-09-11 04:40 AM

Labels:
  • Field Devices
1085 Views

Forta actuator closing direction

Issue If the actuator is closing in the wrong direction, how can that be changed? Environment Forta series actuator: M300 M400 M750 M800 M1500 M3000 Cause Depending on application, you may want to change the direction of the actuator movement. Resolution Invert the control signal by changing dip switch no 7 settings. For changes to take affect, the power supply needs to cycled or the manual operation handle needs to be lowered and raised back to normal position.
View full article
Picard Product_Support
‎2018-09-06 10:12 AM

Labels:
  • Field Devices
1033 Views

The I/A Series G3 GCM driver does not process and route the COS block alarm to the alarm console when the alarm activates.

Issue When the GCM has been configured to send a COS alarm, a null pointer exception similar to the one shown below is seen in the output window when an alarm is activated. “ERROR [17:15:39 16-May-13 CDT][gcm.unsolicited.com1] Exception java.lang.NullPointerException in Unsolicited message processing” The alarm is not processed by the ENC nor sent to the alarm console with the COS alarm’s message. The return from alarm is processed and seen in the alarm console. The return from alarm does not have a COS message associated within the GCM COS block. Environment I/A Series G3, GCM driver Cause The alarm is not being processed and routed properly by the tacGcm driver. Resolution The tacGcm 3.6.47.4 module corrects driver's alarm processing.  The tacGcm 3.6.47.4 module can be downloaded from The Exchange Download Center.
View full article
Picard Product_Support
‎2018-09-11 05:57 AM

Labels:
  • TAC IA Series
1280 Views

The I/A Series G3 GCM driver does not process and route the COS block alarm to the alarm console when the alarm activates.

Issue When the GCM has been configured to send a COS alarm, a null pointer exception similar to the one shown below is seen in the output window when an alarm is activated. “ERROR [17:15:39 16-May-13 CDT][gcm.unsolicited.com1] Exception java.lang.NullPointerException in Unsolicited message processing” The alarm is not processed by the ENC nor sent to the alarm console with the COS alarm’s message. The return from alarm is processed and seen in the alarm console. The return from alarm does not have a COS message associated within the GCM COS block. Environment I/A Series G3, GCM driver Cause The alarm is not being processed and routed properly by the tacGcm driver. Resolution The tacGcm 3.6.47.4 module corrects driver's alarm processing.  The tacGcm 3.6.47.4 module can be downloaded from the Buildings Download Center.
View full article
Picard Product_Support
‎2018-09-11 06:34 AM

Labels:
  • TAC IA Series
1296 Views

Upgraded to I/A Series G3 version 3.6.305 and now unable to successfully commission an MNL-800 controller.

Issue Upgraded to I/A Series G3 version 3.6.305 and now unable to successfully commission an MNL-800 controller.  Previous versions of G3 commission the same controller without issue. Environment I/A Series G3 LonWorks module version 3.6.305 Cause Issue with how the LonWorks module commissions a host-based controller. Resolution Upgrade the LonWorks module used by the I/A Series G3 station. The LonWorks 3.6.406 module can be downloaded from The Exchange Download Center.
View full article
Picard Product_Support
‎2018-09-11 02:18 PM

Labels:
  • TAC IA Series
1651 Views

What is the operating environment of Continuum controllers

Issue What is the operating temperature / humidity of Continuum controllers Environment Continuum B3xxx i2xxx IO module ACX52xx ACX54xx CX9xxx Cause The operating Environment for the Continuum controller range Resolution The operating Environment for the Continuum controller range is as follows:   Temperature 32°-120°F (0-49°C)   Humidity 10-95% RH (non-condensing) This is the maximum Temperature and Humidity within the controller(s) enclosure, if the room is at 49°C then the temperature within the enclosure may be much warmer.
View full article
Picard Product_Support
‎2018-09-06 10:11 AM

Labels:
  • Andover Continuum
1292 Views

Integration to CAN bus protocol

Issue Integration to CAN bus protocol Environment I/A Series R2 I/A Series G3 Cause There is a need to integrate to devices where the available communications protocol is CAN bus.  Resolution I/A Series does not have a driver for CAN bus protocol. A third party converter / gateway can be used to convert CAN bus to a standard protocol available in I/A Series.  The following company was found after a search on the Internet. They offer solution for CAN bus to various communications protocols. http://www.adfweb.com/home/default.asp http://www.adfweb.com/home/about/about.asp   Note: Please note Schneider Electric do not endorse this product but provide this option as a workable solution. All support issues related to these products should be sent directly to their support centers.
View full article
Picard Product_Support
‎2018-09-11 04:41 AM

Labels:
  • TAC IA Series
1553 Views
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